We performed a comparison between Freshdesk and LiveChat based on real PeerSpot user reviews.
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Freshdesk is ranked 9th in Help Desk Software with 27 reviews while LiveChat is ranked 34th in Help Desk Software. Freshdesk is rated 8.4, while LiveChat is rated 9.8. The top reviewer of Freshdesk writes "Incredibly user-friendly, flexible, and affordable". On the other hand, the top reviewer of LiveChat writes "We cannot monitor it 24/7, so the ability to leave a message if we are not on helps us capture those interactions". Freshdesk is most compared with JIRA Service Management, ServiceNow, Microsoft Dynamics CRM, Spiceworks and TOPdesk, whereas LiveChat is most compared with .
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