IFS Cloud Platform vs LiveChat comparison

IFS and Text are both solutions in the Help Desk Software category. IFS is ranked #17 with an average rating of 7.8, while Text is ranked #35. IFS holds a 1.8% mindshare in HDS, compared to Text’s 0.7% mindshare. Additionally, 87% of IFS users are willing to recommend the solution, compared to 100% of Text users who would recommend it.

IFS Cloud Platform

Read 31 IFS Cloud Platform reviews

4,441 Views
666 Comparison Views

87% willing to recommend

LiveChat

Read 6 LiveChat reviews

469 Views
272 Comparison Views

100% willing to recommend

IFS Cloud Platform

LiveChat

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

IFS Cloud and LiveChat serve different market needs. IFS Cloud offers extensive enterprise solutions advantageous for large-scale entities, whereas LiveChat enhances customer interactions effectively.

Features: IFS Cloud Platform includes comprehensive enterprise management capabilities, advanced analytics, and seamless integration across modules. LiveChat offers approachable chat functionality, real-time interaction capabilities, and robust support options with 24/7 availability.

Room for Improvement: IFS Cloud's complexity can make deployment challenging and requires significant customization for specific needs. Additionally, the cost can be a barrier for smaller companies. LiveChat could improve by offering more advanced analytics, better scalability for larger enterprises, and more seamless integration with other enterprise tools.

Ease of Deployment and Customer Service: IFS Cloud's deployment is complex, suitable for larger enterprises needing scalable solutions, but customer service can be demanding due to intricacy. LiveChat simplifies deployment with emphasis on accessibility and efficiency, making it ideal for businesses focusing on customer experience, with strong support systems enhancing usability.

Pricing and ROI: IFS Cloud involves a significant setup cost, likely yielding high ROI if extensive features are fully utilized. LiveChat offers a quicker ROI with a lower setup cost, directly enhancing customer engagement and interactions.

To learn more, read our detailed IFS Cloud Platform vs. LiveChat Report (Updated: September 2025).

Buyer's Guide

IFS Cloud Platform vs. LiveChat

September 2025

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Helped 869,566 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IFS Cloud Platform

Ranking in Help Desk Software

17th

Ranking in IT Service Management (ITSM)

14th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

CRM (27th), Customer Experience Management (9th), Field Service Management (2nd), ERP (17th), Activity Based Costing Software (7th), Enterprise Asset Management (EAM) (4th), Local Government CRM (13th), IT Asset Management (11th), License Management (2nd)

LiveChat

Ranking in Help Desk Software

35th

Ranking in IT Service Management (ITSM)

49th

Average Rating

9.8

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

Live Chat (1st)

Mindshare comparison

As of October 2025, in the Help Desk Software category, the mindshare of IFS Cloud Platform is 1.8%, up from 1.3% compared to the previous year. The mindshare of LiveChat is 0.7%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Market Share Distribution
Product	Market Share (%)
IFS Cloud Platform	1.8%
LiveChat	0.7%
Other	97.5%

Help Desk Software

Featured Reviews

Thangaraj Ramasamy

Consultant at Arcwide

Has supported project management and business customization through strong modular flexibility

The cloud feature in IFS Cloud Platform is predominantly valuable, especially the enterprise asset management module, which IFS has very good business into, along with strong finance, project management, and supply chain management modules; these are the major modules that are performing well with IFS, and the cloud options along with user-friendly customizations for any technical developments are additional advantages. The integration of IoT with IFS Cloud Platform is performing well, enabling us to integrate with predominantly any third party through the standard inbuilt connectors that are readily available, and if we need to customize the integration, we can certainly do that too.

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Chamakhe Maurieni

CEO at PairLab

Allows us to save automated answers to the most popular customer queries

In the past, we used help desk programs which did not do much to increase our sales funnel. All that changed with LiveChat. We are able to create a knowledge base, create tickets, and allow agents to collaborate on creating tickets, thereby improving the correspondence time and the quality of feedback that we provide to customers.

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Top Industries

By visitors reading reviews

Computer Software Company

20%

Manufacturing Company

11%

Energy/Utilities Company

Comms Service Provider

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	9
Large Enterprise	10

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	1

Questions from the Community

What do you like most about IFS Applications?

Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users.

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What is your experience regarding pricing and costs for IFS Applications?

The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.

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What needs improvement with IFS Applications?

When it comes to AI, I feel that is the area where we expect something more from IFS Cloud Platform. They are working on IFS AI, but we have not explored much into that yet, and if they want to kee...

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Comparisons

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Compared 18% of the time

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Compared 8% of the time

Oracle E-Business Suite vs IFS Cloud Platform

Compared 6% of the time

Microsoft Dynamics 365 Business Central vs IFS Cloud Platform

Compared 6% of the time

SAP S/4HANA vs IFS Cloud Platform

Compared 5% of the time

More IFS Cloud Platform Competitors

ManageEngine ServiceDesk Plus vs LiveChat

Compared 100% of the time

More LiveChat Competitors

Product Reports

Buyer's Guide

IFS Cloud Platform

September 2025

Download IFS Cloud Platform product report

Buyer's Guide

LiveChat

September 2025

Download LiveChat product report

Also Known As

IFS Applications, Assyst, IFS Cloud

chat.io

Overview

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS

Premium live chat software with help desk features.

Used by businesses to provide amazing customer service, increase online conversion and improve sales results.

LiveChat is a quality customer service software for companies striving to constantly improve their customer experience.

Easy to implement, easy to pick up from day 1 by customer service agents, easy to use by customers on your website.

Give it a try at https://www.livechatinc.com

Text

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

Our product is used by over 29,000 companies in 140 countries worldwide. List of our customers includes brands such as: ASUS, Samsung, ING, Roku, LG Electronics, Better Business Bureau, Kaspersky Lab, Daimler, Air Asia, Tele2, Adobe, Orange, Zalora, HarveyNorman, Bombardier and many more.

Buyer's Guide

IFS Cloud Platform vs. LiveChat

September 2025

Free Report: IFS Cloud Platform vs. LiveChat

Find out what your peers are saying about IFS Cloud Platform vs. LiveChat and other solutions. Updated: September 2025.

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869,566 professionals have used our research since 2012.

See our IFS Cloud Platform vs. LiveChat report.

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