Freshservice and LiveChat are products competing in the customer support and service domain. Freshservice holds the advantage in terms of pricing and support, while LiveChat is preferred for its feature set.
Features: Freshservice offers robust workflow automation, extensive IT service management tools, and flexible integration capabilities. LiveChat provides real-time chat features, comprehensive reporting, and smooth CRM integration.
Room for Improvement: Freshservice could enhance customization options and expand its real-time communication tools. Additionally, it may benefit from improving reporting features. LiveChat might improve in offering more affordable pricing tiers, enhance IT management tools, and improve initial integration complexity.
Ease of Deployment and Customer Service: Freshservice provides a straightforward deployment process with strong customer support and comprehensive onboarding. LiveChat ensures easy setup and excels in efficiency for continuous operations and proactive customer service, emphasizing ongoing user interaction enhancement.
Pricing and ROI: Freshservice provides flexible pricing options catering to different business sizes and offers a good return on investment for IT management. LiveChat's pricing is generally higher but deemed worthwhile for its sophisticated chat features and customer interaction efficiency.
Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.
Freshservice Features
Freshservice has many valuable key features. Some of the most useful ones include:
Freshservice Benefits
There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.
A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”
PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”
A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
Premium live chat software with help desk features.
Used by businesses to provide amazing customer service, increase online conversion and improve sales results.
LiveChat is a quality customer service software for companies striving to constantly improve their customer experience.
Easy to implement, easy to pick up from day 1 by customer service agents, easy to use by customers on your website.
Give it a try at https://www.livechatinc.com
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
