Kaseya VSA and Qualys Patch Management are both competitive products in IT management. Qualys Patch Management is considered superior due to its extensive feature set, making it worth the investment according to user reviews.
Features: Kaseya VSA offers automated patch deployment, extensive reporting capabilities, and third-party integrations as its valuable features. Qualys Patch Management is highlighted for its robust security vulnerabilities assessment, seamless integration with other Qualys services, and real-time threat detection. The reviews indicate that while both products have essential patch management features, Qualys provides more advanced and security-focused functionalities.
Room for Improvement: Users of Kaseya VSA suggest improvements in scalability and performance, and express a desire for more intuitive navigation. Qualys Patch Management, though praised for its security features, would benefit from enhanced usability and more detailed reporting options. The comparison shows Kaseya VSA needs significant scalability enhancements, whereas Qualys needs to focus on user experience refinement.
Ease of Deployment and Customer Service: Kaseya VSA is recognized for its straightforward deployment process and responsive customer support, offering timely assistance and comprehensive support resources. Qualys Patch Management, on the other hand, is appreciated for its cloud-based deployment ease but faces critique regarding the occasional complexity in configuration. Thus, Kaseya VSA edges ahead slightly in customer service quality, while Qualys wins for deployment ease due to its cloud capabilities.
Pricing and ROI: Kaseya VSA is noted for its competitive setup costs and rapid ROI, drawing users favoring budget-conscious solutions. Qualys Patch Management has higher initial costs but is seen by users as delivering better long-term value due to its advanced security features. This demonstrates Kaseya's financial accessibility contrasted against Qualys' higher perceived value.
With Qualys, we can save around 70 percent of time and between 30 to 40 percent of money.
We have a 50 percent return on investment due to reduced operational complexity and increased efficiency in patching and detection.
We have achieved significant time savings of 90 percent, primarily due to comprehensive oversight and visibility of security issues.
The customer service provides a fast response.
I would rate their support five out of ten because most of the time they are not able to resolve the issues.
The support team is experienced and responsive.
The support team is responsive and provides detailed information.
Whenever we raise a request and mention the priority of the ticket, they respond immediately via email or call.
It scales efficiently across different machines globally, ensuring patches are deployed smoothly.
Qualys Patch Management is a globally scalable product, easily handling increasing workloads and users.
If a client has purchased licensing for ten thousand assets and exceeds that, Qualys continues to scan those additional assets, which ensures the client's coverage.
I would rate the stability of Qualys Patch Management nine point five out of ten.
The stability of Qualys Patch Management is impeccable.
Overall, it is reliable.
There is a limitation where Qualys may not always offer solutions for remediation, particularly for end-of-life or end-of-service applications.
It would be better if Qualys Patch Management identifies whether the process has failed at the first instance and provides a retry button or retry mechanism, allowing retries for failed patches.
For critical options, they could make them red, green for medium, and blue for less significant options.
It's always expensive for the customer.
We get many more features at the same price as other solutions such as Microsoft SCCM.
However, it can be a bit expensive sometimes, and I think clients can be shocked when they see the price.
The pricing is reasonable and less expensive than the previous tool.
Regarding the patching and software management, for me, it's the best path.
We leverage this functionality to deploy scripts that adjust registry values, effectively patching vulnerabilities and enhancing the security of our machines.
We have been able to apply workarounds for zero-day vulnerabilities efficiently.
It provides insight into the organization's security posture and keeps databases updated with new CVEs.
| Product | Market Share (%) |
|---|---|
| Qualys Patch Management | 3.8% |
| Kaseya VSA | 7.4% |
| Other | 88.8% |
| Company Size | Count |
|---|---|
| Small Business | 25 |
| Midsize Enterprise | 4 |
| Large Enterprise | 4 |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 5 |
| Large Enterprise | 23 |
Kaseya VSA (Virtual System Administrator) is a cloud-based IT management software that provides a comprehensive set of IT management tools for small and mid-sized businesses, including remote monitoring and management, help desk ticketing, patch management, and automated IT processes.
VSA provides a centralized platform for IT administrators to manage and monitor multiple devices and endpoints, including desktops, laptops, servers, and mobile devices. The software offers real-time monitoring, automated alerts, and reporting capabilities to help administrators quickly identify and resolve issues.
VSA also includes a help desk ticketing system for managing and resolving IT support requests, as well as a patch management module for keeping systems up-to-date and secure. Additionally, the platform offers a range of automated IT processes, including software deployment and inventory management, to help administrators streamline their work and improve efficiency.
Kaseya VSA Features
Kaseya VSA has many valuable key features. Some of the most useful ones include:
Kaseya VSA Benefits
There are many benefits to implementing Kaseya VSA. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Kaseya VSA is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it’s easy to use, has a good Live Connect feature, and its unified portal.
A Team Lead at a tech services company explains what he finds most valuable about the solution: “The ease of access and ease of use was great. When Kaseya is deployed on the customer's computer, we have access to the customer. We just need the computer's name or ID, or sometimes, if the user has the same name as their first name, we can find them that way.”
"The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse,” says another Automation Team Lead at a tech services company.
PeerSpot reviewer Allan E., Director Of IT / Purchasing Manager at Macomb/St. Clair Workforce Development Board expresses, “One of the most appealing features is that it combines remote control, patch management, and software management into a single portal."
Qualys Patch Management optimizes patching and vulnerability remediation through automation and intelligence insights, accelerating the process by 43% and improving patch rates by 90%. Its integration with CMDB and ITSM tools speeds up ticket closures by 60%, effectively reducing the attack surface while freeing IT and security resources. This cloud-based solution bridges the IT-security gap, making it essential for cybersecurity.
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