Kaseya VSA and Microsoft Windows Server Update Services compete in offering IT management and system update solutions. Kaseya VSA is preferred for its pricing and support, while Microsoft Windows Server Update Services holds the upper hand in features and overall value.
Features: Kaseya VSA offers automation capabilities, remote control, and comprehensive IT management solutions. Microsoft Windows Server Update Services provides robust update management, better integration with Windows environments, and reliable update distribution.
Room for Improvement: Kaseya VSA needs improved reporting features, more intuitive navigation, and better software integration. Microsoft Windows Server Update Services requires improved cross-platform compatibility, more flexible scheduling, and better handling of third-party updates.
Ease of Deployment and Customer Service: Kaseya VSA is known for quick deployment and responsive support. Microsoft Windows Server Update Services offers straightforward deployment but has mixed feedback regarding support responsiveness.
Pricing and ROI: Kaseya VSA has competitive setup costs and substantial ROI. Microsoft Windows Server Update Services is more expensive initially but provides reliable update management and lower long-term costs.
The customer service provides a fast response.
I would rate their support five out of ten because most of the time they are not able to resolve the issues.
Microsoft Update provides one of the worst support experiences among all tech companies that I have experienced.
When you pay for the support, you are guaranteed resolution, and I don't think anybody else does that.
There was a time when contacting the support agency was more straightforward.
To go beyond this, shifting to SCCM is advisable.
The inventory tool and the entire backend of Microsoft Windows Server Update Services is poorly coded. It's not very reliable, so you can tell when dealing with bad code, and it may work one day but may not work another.
It's always expensive for the customer.
It's a free service.
It's free.
All modules are working well, and for me, it's a complete product.
The ease of use and efficient reporting contribute significantly to my overall productivity.
Patch management is indeed valuable, however, the process to achieve it could be improved.
| Product | Market Share (%) |
|---|---|
| Microsoft Windows Server Update Services | 5.5% |
| Kaseya VSA | 6.9% |
| Other | 87.6% |
| Company Size | Count |
|---|---|
| Small Business | 25 |
| Midsize Enterprise | 4 |
| Large Enterprise | 4 |
| Company Size | Count |
|---|---|
| Small Business | 22 |
| Midsize Enterprise | 6 |
| Large Enterprise | 23 |
Kaseya VSA (Virtual System Administrator) is a cloud-based IT management software that provides a comprehensive set of IT management tools for small and mid-sized businesses, including remote monitoring and management, help desk ticketing, patch management, and automated IT processes.
VSA provides a centralized platform for IT administrators to manage and monitor multiple devices and endpoints, including desktops, laptops, servers, and mobile devices. The software offers real-time monitoring, automated alerts, and reporting capabilities to help administrators quickly identify and resolve issues.
VSA also includes a help desk ticketing system for managing and resolving IT support requests, as well as a patch management module for keeping systems up-to-date and secure. Additionally, the platform offers a range of automated IT processes, including software deployment and inventory management, to help administrators streamline their work and improve efficiency.
Kaseya VSA Features
Kaseya VSA has many valuable key features. Some of the most useful ones include:
Kaseya VSA Benefits
There are many benefits to implementing Kaseya VSA. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Kaseya VSA is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it’s easy to use, has a good Live Connect feature, and its unified portal.
A Team Lead at a tech services company explains what he finds most valuable about the solution: “The ease of access and ease of use was great. When Kaseya is deployed on the customer's computer, we have access to the customer. We just need the computer's name or ID, or sometimes, if the user has the same name as their first name, we can find them that way.”
"The most valuable piece of the puzzle for me is what they call Live Connect. It is the piece that allows you to support an end-user without having to take the keyboard and mouse,” says another Automation Team Lead at a tech services company.
PeerSpot reviewer Allan E., Director Of IT / Purchasing Manager at Macomb/St. Clair Workforce Development Board expresses, “One of the most appealing features is that it combines remote control, patch management, and software management into a single portal."
Microsoft Windows Server Update Services (WSUS) is a patch management tool that simplifies the administrator’s task of deploying the latest Microsoft updates. Administrators use WSUS to manage the distribution of updates released through Microsoft Update to computers in their network.
WSUS has features you can use to manage and distribute updates from a management console. The WSUS server can also be a source of updates to other servers within the organization, acting as an upstream server.
Microsoft Windows Server Update Services Use Cases
The four main use cases that WSUS adds value to businesses are:
Microsoft Windows Server Update Services Features
This built-in server includes the following features:
Requirements
In order to be able to use WSUS to manage and deploy updates, it is important to use a supported WSUS version, such as:
Microsoft Windows Server Update Services Benefits
Different Types of WSUS Deployments
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