Service and Support
Infoblox DDI's customer service and support receive mixed feedback. Some find them excellent and responsive, while others note delays in responses. Professional service support during implementation is praised for its quickness. Support is noted as pricey, with rates reduced from 250 USD to 150 USD per hour. Users report very limited interaction unless necessary. Ratings vary, with some scoring support at ten out of ten, and others indicating room for improvement.
Deployment
Infoblox DDI's initial setup is straightforward and varies in duration depending on environment size. Larger setups may require more time and personnel, while smaller environments take less time. Knowledge in related systems like IAM and Linux can facilitate the process. Some configurations are necessary, but training aids users in managing the setup. Typically, two to three engineers are enough for deployment, with maintenance needs depending on the environment's size and activity level.
Scalability
Infoblox DDI exhibits commendable scalability, receiving high ratings from users. It can accommodate usage expansions effortlessly across branches, employing virtual or physical options. The system supports implementation in diverse environments with user bases ranging into the thousands, appealing to large corporations operating across multiple locations. Multiple clients highlight its capability to handle growth, yet there is recognition of room for further enhancement.
Stability
Infoblox DDI is considered very stable, with ratings ranging from eight to nine out of ten. Any previous issues, particularly with older hardware versions, have been addressed. Users acknowledge minimal glitches, but deployment is straightforward and supported by Infoblox TAC. Virtual implementations enhance stability, integrating well with customers' virtualization systems, resulting in no significant interruptions. Despite some minor room for improvement, users are generally satisfied with its performance.
