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Almaamoon Chwak
Technical Engineer at marafaa
Real User
Top 5
Easy to manage, saves time and offers good technical support
Pros and Cons
  • "The GUI is fine, at least from an engineer's perspective."
  • "They could use YAML or JSON if they wanted to make it a little bit easier for us."

What is our primary use case?

BIG-IQ is just a controller for the appliances of BIG-IP. That's our main use case.

How has it helped my organization?

It saves you a lot of work and time. With this solution, any person can manage all of the appliances at once.

What is most valuable?

The solution is very easy to manage.

It's great at saving time if you have a lot of appliances and you want to show a configuration of all of them at once. It's a great tool for managing your control of all of your BIG-IP appliances.

It's great for engineers or users that have a solid background in networking and protocols. If they know how everything works within the IT industry or deal with security it's easy for them to use.

The GUI is fine, at least from an engineer's perspective.

What needs improvement?

Overall, the solution is quite good, for how I use it.

The user interface could be a bit better.

The compatibility with the Hyper-V from Microsoft for cloud deployments could be improved.

You do need to have a good and solid background or foundation for networking and you need to understand how to configure F5 appliances in order to properly use it. It's not for a novice user.

I think they need to work with their automation within BIG-IQ or the BIG-IP. Almost everything has automation.

They could use YAML or JSON if they wanted to make it a little bit easier for us.

For how long have I used the solution?

I only have a little bit of experience with the solution. I've been using it for about one year.

What do I think about the stability of the solution?

The stability is great. The solution is very reliable. It doesn't crash or freeze. There aren't glitches. 

What do I think about the scalability of the solution?

The scalability is great. I love F5. If a company needs to expand it, they can do so relatively easily, especially if they are using a Viprion appliance.

There's only two to four of us on the solution that have admin rights. We may expand in the future

How are customer service and technical support?

So far, we've been satisfied with technical support. They are quite responsive and knowledgable. We haven't had a problem with them at all.

Which solution did I use previously and why did I switch?

I used to use Cisco. I really liked it. Now, I prefer F5. Both are excellent solutions. They're in the top tier for sure.

Each one of them has its own functionality. Cisco has switches, routers, et cetera, from its products. F5, is mainly known as a load balancer for applications, for data centers, et cetera. They're hard to compare as the kind-of move in different spaces, however, they're both great.

How was the initial setup?

I've had some issues with the virtual deployment, or cloud deployment, for BIG-IQ. The compatibility with the Hyper-V from Microsoft is not very good.

When you are trying to implement a new VM, if you have already purchased BIG-IP from the website and you're trying to deploy it in the cloud (or you have a hypervisor), it's not so smooth to deal in terms of the interface. This is also true for Citrix servers. The only one that's worked perfectly for us was the VMware and virtual machine.

What's my experience with pricing, setup cost, and licensing?

I don't really deal with pricing. That's more on the product manager. They handle product licensing. I don't have any idea how much the solution costs.

What other advice do I have?

This solution is one of the finest in the industry.

New users considering the solution need to understand that they need to have a solid background in networking and a few security verticals in order to successfully work with the solution. Without that, they won't be able to do anything with it beyond a basic integration. If you want to move to more advanced functionality, then you have to do programming. If you were going to implement it into a company that has a lot of web servers, you need to be familiar with APIs, JSON, JavaScript, et cetera.

Overall, I'd rate it eight out of ten. It's pretty great, and I love working with it, however, no solution is a perfect ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Andrzej Chmielarski
Tech lead/Solution architect/Team manager at a tech services company with 501-1,000 employees
MSP
Top 5Leaderboard
Full integration, flexible, and knowledge technical support
Pros and Cons
  • "In general, we use web services to integrate this solution with our other tools. It is the main approach we use with this solution and it integrates with all tools that we need. If you want to integrate with other solutions such ThreatFire or similar, it is possible as well."
  • "The previous versions had good training documents but the updated versions need to improve the documentation."

What is our primary use case?

The solution can be used to quickly manage and monitor processes in your organization. 

What is most valuable?

I have found the solution to be flexible and they provide good support. 

In general, we use web services to integrate this solution with our other tools. It is the main approach we use with this solution and it integrates with all tools that we need. If you want to integrate with other solutions such ThreatFire or similar, it is possible as well. 

What needs improvement?

The previous versions had good training documents but the updated versions need to improve the documentation.

For how long have I used the solution?

I have been using the solution for approximately five years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

We have a customer that has over 6,000 users using the solution.

How are customer service and technical support?

The solution provides very good support. They have the experience, knowledge, and are always helpful. 

Which solution did I use previously and why did I switch?

I have used previously used Camunda, jBPM, and IBM solutions.

How was the initial setup?

The version for private use on your workstation is easy to install. However, if you want to prepare a platform, it is not easy. All good solutions are not easy to install and tend to be complex and because of this, I would not say this solution is any more complex than any other good solution.

What about the implementation team?

The amount of technical team needed depends on the project. For small implementations, we use one to two people and for big projects, we can have over 30 developers.

What's my experience with pricing, setup cost, and licensing?

The solution could be less expensive according to my customers. However, I think the price of the solution is fair.

What other advice do I have?

This solution is one of the best tools on the market right now. I would recommend it to others.

I rate Pega BPM a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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