IBM Robotic Process Automation (RPA) is a technology that encompasses the use of smart robots in any process requiring efficiency, consistency and speed, with no risk of mistakes. In a nutshell, RPA simulates a human user working.
| Type | Title | Date | |
|---|---|---|---|
| Category | Robotic Process Automation (RPA) | May 18, 2025 | Download |
| Product | Reviews, tips, and advice from real users | May 18, 2025 | Download |
| Comparison | IBM Robotic Process Automation (RPA) vs UiPath Platform | May 18, 2025 | Download |
| Comparison | IBM Robotic Process Automation (RPA) vs Microsoft Power Automate | May 18, 2025 | Download |
| Comparison | IBM Robotic Process Automation (RPA) vs Automation Anywhere | May 18, 2025 | Download |
| Title | Rating | Mindshare | Recommending | |
|---|---|---|---|---|
| UiPath Platform | 4.4 | 22.0% | 97% | 828 interviewsAdd to research |
| Microsoft Power Automate | 3.9 | 20.9% | 87% | 127 interviewsAdd to research |
Today, it is possible to automate processes through the use of digital robots, or bots, which execute pre-programed, repetitive tasks in a safe and mistake free manner. There are literally thousands of opportunities for Robotic Process Automation to make an impact on your organization today, including: automatic invoice emission, system integration, information reconciliation, report generation, intelligent email management to lead generation, and many others.
IBM Robotic Process Automation (RPA) was previously known as IBM RPA.
The Hanover Insurance Group
We use it mainly in more corporate situations where we need to establish on-premise or more complex and complicated processes that are horizontal on the device, like onboarding processes or procure to pay, where we have to combine different departments on the same trust.
The good stuff about IBM is the fact that it's very easy to use, there are very nice and smart AI tools within the licensing that you don't have to pay any access. Moreover, it's more precise and more secure.
I would like to have more flexibility in connecting the platform with third-party systems. It is easy to connect IBM RPA with other IBM products, but it is complicated when connecting to non-IBM systems.
So, I would like IBM RPA to be even more flexible in connecting to third-party systems.
I have been using it for the last six months. There are two versions of IBM RPA. There's a standalone RPA platform, and also, there's a cloud platform embedded with high capabilities and process mining and stuff like that. So I'm using both.
It's a very stable and clear platform. Also, there's a local representation of IBM, which is valuable for us as integrators and our customers in Greece.
It is a scalable solution. You can scale up without limits, especially when it comes to cloud automation, where various solutions are available like including data capture, process mining, fast scripting, and decision-making software.
In terms of tech support, it's the best, especially when compared to my previous experiences with other vendors. This is primarily due to the presence of a substantial technical staff from IBM in Greece. Their responsiveness is immediate. Additionally, their product comes with clear and comprehensive training and documentation. This empowers customers to handle the first level of support themselves. As an integrator, we take care of the second level of support in collaboration with IBM systems.
The setup process for IBM RPA is very easy and clear. The documentation is clear and concise, and our customers can easily budget for the costs without any surprises.
The installation involves the basics and the ability to install and set up the company rules about permissions and stuff like that, especially in more horizontal installations with multiple departments. It's a normal process, there are no surprising elements.
My preference is to use an integrator because I'm handling this job. On the customer side, you will need some IT staff to deploy and manage the RPA solution. However, the training level for the platform is designed to be accessible to business users as well. So, you can also involve business users in the deployment process.
For medium-size projects, the ROI can be realized within six to eight months.
There is a license model. There is a free trial for one month, so you can use it to run your payloads or proof of concept. After that, you can pay for the license on a monthly or annual basis.
There are no additional costs unless you want to add more products. For example, if you want to set up a decision management platform as well, then you will need to pay for the license of that specific product.
Overall, I would rate the solution a nine out of ten. I would recommend that others give it a serious try because I believe that it's possible to start small and use the available technology to fulfill even complicated and hard-core processes.
