Huntress Managed EDR Reviews

I have been using Huntress Managed EDR for approximately two years. My primary use case for Huntress Managed EDR has been endpoint threat detection, incident investigation, and response across multiple client environments in an MSP setting. I use it to monitor endpoints for suspicious activity, review and validate security alerts. Additionally, I leverage Huntress Managed EDR to improve overall endpoint security posture, gain visibility into unmanaged risks, and ensure rapid responses to security incidents while minimizing impact on end users and business operations.

Huntress Managed EDR has had a positive impact by improving our overall security posture, reducing incident response time, and providing greater visibility into endpoint activity across client environments. In our MSP environment, it has helped us identify and remediate threats more quickly through proactive monitoring, behavior detection, and expert SOC analysis.

The features I value most in Huntress Managed EDR are its managed threat detection and response capabilities, actionable incident reporting, and expert SOC support rather than just generating alerts. Huntress Managed EDR provides context around suspicious activity, helps identify real threats, and offers clear remediation guidance. Other standout features include behavioral threat detections that help identify malicious activity, detailed incident reports with process trees and attack timelines making investigations more effective and efficient, twenty-four-seven monitoring and threat hunting by the Huntress SOC team, easy deployment, and centralized management across multiple clients, integration with endpoint security tools, reduced alert fatigue by filtering noise and highlighting high priority security events.

The expert SOC support has been especially valuable because it acts as an extension of our team. In an MSP environment, we are responsible for many clients' networks and endpoints, so having an untrusted list, reviewing suspicious activity, and receiving validated findings helps us focus on the real threats instead of spending time investigating false positives. Behavioral threat detections have also made a significant difference because they can identify suspicious activity based on behavior rather than relying solely on known malware signatures. For example, unusual PowerShell execution, credential dumping attempts, persistence mechanisms, or other suspicious processes can be detected even when traditional antivirus solutions do not flag them. Together, these capabilities help us improve threat detection, reduce response time, and maintain a stronger security posture across the environments we manage.

Overall, my experience with Huntress Managed EDR has been very positive. If I were to suggest improvements, I would like to see more advanced customization and reporting capabilities, particularly for MSPs managing multiple clients. For example, additional dashboard customization, more granular alert filtering options, and enhanced executive level reporting would help teams present security insights more effectively to their clients. Deeper integrations with a broader range of third party security and IT management platforms could also streamline workflows and reduce the need to switch between multiple tools. Another area of improvement would be expanding automation options for common remediation tasks, allowing security teams to respond even more quickly to certain types of threats while maintaining appropriate control. These are more enhancements than shortcomings, as Huntress Managed EDR already provides strong threat detection, excellent SOC support, and an easy-to-manage platform that delivers significant value in day-to-day operations.

A few additional enhancements would make the platform even stronger, especially for MSPs managing a large number of endpoints and clients. From a user interface perspective, I would like to see more customizable dashboards that allow engineers to tailor views based on the client's priorities, threat levels, or operational metrics. Another useful feature would be additional automation and authorization options for common response actions such as isolating devices, initiating remediation workflows, or integrating with ticketing systems and SIEM platforms. Overall, these would be valuable additions, but they do not take away from the core strength of Huntress Managed EDR.

Huntress Managed EDR has been a stable and reliable platform in my experience. From a day-to-day perspective, the platform has provided dependable threat detection, tamper alerting, and consistent SOC support. Updates and enhancements have been introduced without causing major disruptions, which is important when managing security tools across numerous endpoints. As with any security solution, occasional issues or support cases can arise, but overall, I find Huntress Managed EDR to be a mature, stable, and dependable platform that performs well in the production environment.

Huntress Managed EDR is highly scalable, especially for MSPs and organizations that need to manage security across a growing number of endpoints. In my experience, the platform is straightforward because it is cloud-managed and does not require any additional infrastructure as the environment grows. Adding new endpoints to our client inventory is relatively simple, and the centralized management console makes it easy to maintain visibility across all the protected assets. For MSPs, the multi-tenant management capabilities are especially valuable because they allow engineers to support multiple clients from a single platform while maintaining clear separation between environments. Overall, I have found Huntress Managed EDR to scale effectively in terms of deployment, management, and security operations, making it a strong fit for organizations that expect their footprint to grow over time.

In my experience, customer support has been positive. The support team has been knowledgeable, responsive, and generally focused on helping customers solve issues effectively.

Before adopting Huntress Managed EDR, we primarily relied on traditional endpoint protection and antivirus solutions combined with other security tools for monitoring and response. While those solutions provided basic protection, they often generated a large volume of alerts and required more manual investigation to determine whether activity was true and genuinely malicious. One of the main reasons for moving to Huntress Managed EDR was the combination of behavioral threat detection, managed SOC support, and actionable incident reporting. We wanted better visibility into endpoint activity and a solution that could help identify threats that might not be detected by signature-based antivirus products alone. Another factor was operational efficiency. Huntress Managed EDR helps reduce alert fatigue by providing analyst-validated detection and clear remediation guidance, allowing our team to focus on genuine security incidents rather than spending excessive time reviewing false positives. The transition resulted in improved threat visibility, faster incident response processes, and more streamlined security workflows, which has been especially valuable in an MSP environment where we manage security across multiple client environments.

I believe we have been seeing a positive return on the investment from Huntress Managed EDR, primarily through time savings, improved operational efficiency, and reduced security risks. While I do not have access to exact financial metrics, one of the most noticeable benefits has been the reduction in time spent investigating alerts. Because Huntress Managed EDR provides validated detections, detailed threat context, and recommendations from the SOC team, our engineers can focus on responding to legitimate threats rather than manually reviewing large numbers of low priority alerts. For example, tasks that might previously have required extensive investigation time can often be triaged much faster because the relevant evidence and analysis are already included in the incident report. This allows our team to support more endpoints and clients efficiently without needing additional security personnel solely. We have also benefited from faster incident response and earlier threat detection, which help reduce the likelihood of business disruption, downtime, or costly remediation efforts. From an MSP perspective, the combination of technology and twenty-four-seven SOC expertise effectively extends our security posture without requiring a dedicated in-house security team. Overall, the ROI comes from improved efficiency, reduced investigation effort, faster response time, and stronger protection against security incidents that could otherwise have a significant operational or financial impact.

My experience with Huntress Managed EDR pricing and setup costs has been positive overall. One of the advantages of the platform is its straightforward licensing model, which makes it relatively easy to understand and manage and scale as client requirements change. In terms of pricing, I believe Huntress Managed EDR provides good value for the capabilities it delivers when you consider the combination of managed EDR, twenty-four-seven SOC support, incident investigation assistance, and endpoint visibility. The overall cost is justified by the security benefits and operational efficiencies gained for MSPs, especially as the licensing model is flexible and scales well across multiple clients, making it easier to align costs with the number of protected endpoints. Overall, I found the platform to be cost-effective, easy to deploy, and straightforward to manage from a licensing perspective.

During the evaluation process, we considered several endpoint security solutions that are commonly used in MSP and enterprise environments. Some of the solutions we reviewed include Microsoft Defender for Endpoint, SentinelOne, CrowdStrike, and Bitdefender GravityZone. Each of these products has strong capabilities, but we were looking for a solution that combined effective threat detection and managed security expertise with a straightforward operational model. What stood out about Huntress Managed EDR was the combination of behavioral threat detection, twenty-four-seven SOC support, actionable incident reporting, and ease of deployment. Ultimately, Huntress Managed EDR offered a strong balance of security effectiveness, operational simplicity, and managed support, aligning well with the needs of an MSP environment supporting multiple clients.

Huntress Managed EDR's twenty-four-seven SOC support has had a positive impact on our security operations because it provides continuous monitoring and expert analysis outside of our normal business hours in an MSP environment. We support multiple clients, and it is not always practical to have internal security resources actively monitoring threats around the clock. A good example is when suspicious activity is detected overnight or during the weekend. Instead of waiting until the next business day, the Huntress SOC team reviews the activity, validates whether it represents a genuine threat, and provides detailed findings along with recommended remediation steps. This allows us to respond much faster and with greater confidence when we begin our investigation. From an operational perspective, the twenty-four-seven SOC support acts as an extension of our security team. It improves visibility, accurate incident response, strengthens threat detection, and provides reassurance that client environments are being monitored continuously even when our internal team is not actively online.

In one MSP environment, Huntress Managed EDR alerted us to suspicious PowerShell activity on a user's workstation that had not been detected by traditional antivirus tools. The alert included detailed process information and recommended remediation steps from the Huntress SOC team. I investigated the affected endpoint, reviewed the process tree and user activity, isolated the device from the network, and performed a full security assessment. We discovered that a malicious attachment from a phishing email had initiated the PowerShell execution. Using Huntress Managed EDR insights, we removed the malicious files, reset the user credentials, verified there was no lateral movement, and restored the system to a secure state. The incident was resolved quickly with minimal impact to the client, and Huntress Managed EDR provided valuable visibility and guidance throughout the investigation and remediation process.

One additional benefit of Huntress Managed EDR is the visibility and expert analysis it provides in an MSP environment where we manage multiple clients. It helps us identify genuine threats and provide actionable remediation guidance from the Huntress SOC team. Day to day, I use it for proactive monitoring and to investigate alerts and suspicious activity, ensuring that potential threats are addressed before they can impact users or business operations. It also helps improve response time, our security posture, and gives both our team and clients greater confidence that endpoints are being continually monitored and protected.

From my perspective, Huntress Managed EDR demonstrates a strong focus on security, transparency, and responsible use of AI within its platform. What I appreciate is that AI-assisted analysis is complemented by human validation from the Huntress SOC team rather than relying entirely on automated decisions. From a governance standpoint, I value the fact that security operations remain human-led with AI serving as a tool to enhance efficiency and threat analysis rather than replacing expert judgment. This balance helps ensure that investigations, recommendations, and security decisions are accurate, explainable, and aligned with real-world operational requirements. While there is always room for continued transparency around AI-driven features and decision-making processes, I believe Huntress Managed EDR takes a practical and security-focused approach that supports trust and reliability in day-to-day security operations.

Based on my experience, I would describe Huntress Managed EDR's AI assistant capabilities as highly accurate and reliable, particularly because they are combined with human analysis from the Huntress SOC team. One of the strengths of the platform is that it focuses on providing meaningful actionable alerts rather than overwhelming teams with large volumes of low-quality notifications. In day-to-day operations, I have found the alerts and recommendations to be consistent and useful for prioritization, investigation, and remediation efforts. While no security platform is perfect and occasionally false positives can occur, Huntress Managed EDR does a good job of balancing sensitivity with accuracy, which helps reduce alert fatigue and improve operational efficiency. Overall, I have confidence in the accuracy and reliability of the platform output, especially because AI-driven insights are supported by expert human review before critical recommendations are presented to customers.

In my experience, Huntress Managed EDR makes it relatively easy to differentiate between legitimate and malicious process behavior compared to many traditional security tools. I would rate it as fairly straightforward because the platform provides detailed context around detections, including process trees, parent-child process relationships, command line arguments, and analyst insights from the Huntress SOC team. For example, it is normal to see PowerShell being used for legitimate administrative tasks such as software deployment, automation scripts, or system management. With Huntress Managed EDR, I can review how the processes were launched, what commands were executed, and whether the activity aligns with the expected administrative behavior. This additional context helps determine whether the activity is legitimate or potentially malicious. In another scenario, we received an alert involving an office application spawning a PowerShell process. While that behavior can occasionally be legitimate, the platform highlighted suspicious command line execution patterns and provided analysis observations that indicated the activity was linked to a phishing attempt. The combination of behavior detection, process visibility, and SOC analysis significantly reduces guesswork, and while security investigations always require human judgment, Huntress Managed EDR provides enough context and guidance that distinguishing between normal administrative activity and genuinely malicious behavior becomes much faster and more accurate.

My impression of Huntress Managed EDR's ability to detect persistent footholds is very positive. One of its strengths is identifying techniques that attackers use to maintain access to systems after an initial compromise, such as malicious scheduled tasks, registry run keys, startup items, unauthorized services, or suspicious persistence mechanisms.

I have utilized Huntress Managed EDR's threat containment capabilities as part of incident response activities. The ability to quickly isolate or contain an affected endpoint is extremely valuable when dealing with potential malicious activities. For example, when a suspicious process or a potential phishing-related compromise is detected, containment allows us to limit the endpoint's communication with the rest of the network while we investigate. This helps prevent lateral movement, data exfiltration, or further spread of malware while minimizing risk to the client environment. Overall, this capability has strengthened our incident response processes by reducing potential impact, improving confidence during investigations, and helping ensure that security incidents are contained quickly before they escalate into larger problems.

The ability of Huntress Managed EDR to support major operating systems has had a very positive impact on our cybersecurity strength because it allows us to maintain consistent security monitoring and threat detection across diverse client environments. In MSP environments, we often support a mix of Windows, macOS, and sometimes Linux systems. Having a single platform that can provide visibility across these operating systems helps simplify security operations, standardize response procedures, and reduce the complexity of managing multiple security tools. It also improves operational efficiency because our team can investigate alerts, review incidents, and manage endpoint security through a centralized platform rather than switching between different tools for different operating systems.

Huntress Managed EDR was not purchased through the Microsoft Azure marketplace in our environment. It was purchased directly through Huntress as a part of the MSP security stack. Our use of Microsoft Azure is primarily for infrastructure, identity, and cloud services, while Huntress Managed EDR is managed as a separate security platform that integrates with and protects those environments.

I would rate this review a nine out of ten based on my overall experience with Huntress Managed EDR.

We deployed Huntress Managed EDR across all end-user devices, physical servers, virtual servers in Azure, and is also used for managed ITDR and SIM as the main use case for EDR and managed detection and response.

The best features Huntress Managed EDR offers are automated detection and having staff available 24/7 to review alerts, which provides considerable peace of mind. The ability to detect mailbox logins originating from untrusted VPN clients is significant because bad actors now use VPN clients, and Huntress can identify when traffic originates from a VPN client that has not been approved.

Huntress Managed EDR has positively impacted our organization by providing real-time protection and helping meet compliance requirements in areas where there were previously unknowns, leading to confidence that all processes running on end-user devices are known.

Huntress Managed EDR could be improved by providing more visibility into each alert that comes in and what action was taken on it. There have been times when an alert was received through Microsoft Defender indicating an account was accessed, when in reality it was blocked by a conditional access policy, yet when checking the Huntress portal, that event does not appear at all, lacking indication that it was raised and investigated as not a threat.

The reporting in Huntress Managed EDR is fairly basic, as the only available report is effectively an executive summary. Although it contains useful information, other platforms have reporting engines that are much more robust and customizable, functionality that appears to be missing in Huntress.

I have used Huntress Managed EDR for approximately one year.

Huntress Managed EDR is stable and has provided consistent results throughout the agreement.

Huntress Managed EDR has excellent scalability as it is easy to deploy. A script in Intune automatically installs the agent and checks it in, allowing the script to be applied to groups of computers for deployment, with devices checking in with Huntress within a few hours.

Customer support for Huntress Managed EDR could have been better. Although there is a dedicated representative, after the initial onboarding conversation, there was not much follow-up until renewal came up. Quarterly business reviews with each customer would be recommended.

Negative

At another organization, we used Rocket Cyber before switching because it required a whole suite of tools from Kaseya, which was not desired to continue using.

A return on investment has been seen, requiring one less person on staff full-time. To quantify, Huntress Managed EDR costs approximately $20,000 per year, while a cybersecurity analyst would cost four to five times that.

There was no setup cost for Huntress Managed EDR. The price was reasonable, and a one-year agreement was signed which included a flat rate for each type of license for the number of assets needing protection.

Other similar solutions evaluated include SentinelOne and Arctic Wolf, and both appear to be superior products to Huntress depending on needs. Huntress Managed EDR is recommended to any small business without a security program. For those needing more in-depth reporting, SentinelOne and Arctic Wolf are superior, although they come at a much higher price point.

Specific outcomes showing how Huntress Managed EDR has made a difference include quicker response times. In the past, there was no knowledge of whether suspicious activity was being alerted on, but now that alerts are coming in, internal investigation within departments at Worth occurs within two hours of receiving the alert. When alerts come in overnight, Huntress typically handles them before arrival at the office.

Using Huntress Managed EDR is straightforward as the interface is intuitive. The information visible is very easy to understand and navigate through.

Huntress Managed EDR is a perfect solution for the SMB market and is recommended to all small businesses that have no cybersecurity posture, as it is easy to implement and provides peace of mind with a real-life SOC.

The fully managed 24/7 support by Huntress's team has dramatically affected workload, as there is no longer a need for a dedicated security analyst on staff. By outsourcing that role to Huntress Managed EDR, workload has been reduced significantly.

Huntress Managed EDR's ability to automatically remediate low-severity threats is not currently being used, to the best of knowledge, but approval has been given for remediation of high-severity incidents, such as isolating servers and devices once investigation confirms a live threat.

Within the same month following deployment of Huntress Managed EDR, an improvement in cybersecurity posture was noticed. When coming on board in January 2025, there was no security program in place. After deploying Huntress in February and integrating it with Microsoft Defender by March, the process was quick.

This review has been given a rating of five out of five.

My main use case for Huntress Managed EDR is for monitoring and reacting. Huntress Managed EDR has been helping us monitor files inside the computers and reporting files. Huntress Managed EDR helped with identifying people that save passwords on their computers, or files that are adware that get flagged and stopped by Huntress. I also rely on Huntress Managed EDR for its interaction with Windows Defender. The interaction with Windows Defender makes things easier and more effective for my team.

The best features Huntress Managed EDR offers are that it is easy to use, requires not a lot of user input, and provides rapid response.

Not having a lot of user input necessary helps my team day-to-day because there is no need for technicians to be checking the systems constantly; the system works by itself for the most part. The notifications are great as they keep the team updated on anything that is found.

Since implementing Huntress Managed EDR, it has had a positive impact on my organization by using a remote agent that doesn't slow down workstations.

I would like to see an easier way to whitelist sites or to monitor some of the reporting that Huntress Managed EDR does. I chose nine out of ten because I would like to see features being rolled out more often.

I have been using Huntress Managed EDR for a year and a half.

Huntress Managed EDR is stable.

Huntress Managed EDR's scalability is easier to add more licenses if needed.

So far, the customer support has been really good with fast response.

We have not tried any other solution yet, and I did not previously use a different solution.

After deploying Huntress Managed EDR, it takes just 24 hours to start improving our organization's security.

We make use of Huntress Managed EDR's ability to automatically remediate low-severity threats, which results in less strain for the technicians and rapid response.

Using Huntress Managed EDR has helped reduce the need for expensive security tools or to hire expensive security analysts, which is very important as we can use the money that we saved on those in improving equipment. My advice to others looking into using Huntress Managed EDR is that if they're looking for an easy-to-use and manage solution, Huntress Managed EDR is a good fit for a small to medium company.

Having Huntress Managed EDR fully managed 24/7 affects my workload when it comes to triaging and managing alerts by making it easier for technical support, giving us peace of mind knowing that there's a 24/7 SOC center checking on the system and ensuring our environment is clean.

My experience with pricing, setup cost, and licensing has been easy, with an easier pricing module that is easier to follow, and the contract was easy to manage.

Before choosing Huntress Managed EDR, I did not evaluate other options.

Huntress Managed EDR is deployed in our organization using the public cloud. We use Azure as our cloud provider.

Using Huntress Managed EDR is easy with a clean interface, making it easier to manage the components. I evaluate Huntress Managed EDR as affordable and reliable specifically for the SMB, small and medium business market.

A time savings of at least five to ten hours a month for a technician is achievable with Huntress Managed EDR. Huntress Managed EDR has improved our organization's overall security; we feel that security is higher, knowing that the SOC team is there and the system is being monitored 24/7, ensuring anything that is out of the ordinary gets stopped and analyzed before it spreads through the network.

My company does not have a business relationship with this vendor other than being a customer. I have rated this review a 9 out of 10.

Our current use cases for Huntress Managed EDR involve replacing CrowdStrike as our endpoint protection in our K-12 school. We use it to ensure that our devices are secure, compliant, and that any actions the end users might take that compromise their device are quickly mitigated. It provides protection for our staff devices in our building and shared computers that are tied to our organization.

One of the things I appreciate most about Huntress Managed EDR is the single pane of glass within the Huntress platform, which is excellent for managing both Macs and PCs. When we use Huntress Managed EDR, I get visibility of all of our assets and their protection, regardless of the platform, which makes it easier for me to manage security from one spot.

Huntress Managed EDR has helped reduce the need for expensive security tools, as this platform replaced another solution that was more costly. With 24/7 monitoring, we don't need to staff after-hours support, which has significantly reduced costs for our medium-sized organization with about 180 staff.

We do use the auto-remediation feature within Huntress Managed EDR to automatically remediate medium and high severity threats. It has not encountered something requiring active remediation yet, but it did quarantine a file and worked well during our test scenario.

The fact that Huntress Managed EDR solution is fully managed by Huntress 24/7 significantly eases my workload when it comes to triaging and managing alerts, as it helps me sleep better at night knowing I don't need to monitor alerts around the clock. I can confidently wait to receive updates without worry about our environment's safety.

One downside of Huntress Managed EDR, compared to the CrowdStrike agent, is that it takes a longer time to push it out to all of our endpoints and ensure everything is configured correctly. My team really appreciated that the tool provided very good visibility, but it did take some additional time to implement, with 90% of devices working great and 10% requiring some hands-on support. I do acknowledge that it has caught three threats, two of which were real, and I must recognize the supportive onboarding process when we encountered bugs.

I have been using Huntress Managed EDR solution for about two months now, as we originally did a proof of concept in January 2025, but we actually onboarded with it in December of 2025.

I have experienced no issues at all regarding the stability of Huntress Managed EDR, with no lagging, crashing, or downtime.

Huntress Managed EDR is very scalable for our needs, as they helped us set up automatic deployment to all devices. Consequently, new devices are installed seamlessly without worry, even if we were to add 100 new users.

I find the support quality of Huntress Managed EDR to be excellent, as I quickly connect with someone through chat and receive prompt answers to my questions. I had a dedicated contact during the onboarding process who was able to assist with bugs and provide answers when needed.

I would give the support for Huntress Managed EDR a 10 out of 10, as I have had no issues with it at all.

Positive

The deployment process for Huntress Managed EDR was relatively easy for us, especially since we got to do a proof of concept. It took just a few hours to set it up with the support of their technical engineers, and my small team handled the extra support needed for the remaining 10% of devices that required assistance.

I had a dedicated contact during the onboarding process who was able to assist with bugs and provide answers when needed.

I have used alternatives to what Huntress Managed EDR offers, including CrowdStrike Falcon endpoint protection and Mosyle, which has a built-in antivirus for Mac.

Huntress Managed EDR is a great tool for the SMB market. There were many customizations and features I initially didn't know how to use, which are ideal for larger teams. However, as a user now, I have high confidence in navigating the menus and finding what I need, making it manageable for a smaller IT team.

I appreciate that a lot of the interaction with Huntress Managed EDR's SOC teams is automated, and when there is an incident, I can view a high-level summary of what happened. I can also chat with the SOC for further guidance on remediation, similar to how I could with CrowdStrike, but without that option with Mosyle.

Regarding pricing, I am the budget owner, and I find Huntress Managed EDR to be very flexible with pricing. They worked aggressively to offer discounts, and I am satisfied with the cost considering the value added and the ease of implementation, which involved a lot of one-click efforts and less time than other solutions.

Huntress Managed EDR requires very little from my end, as I get updates and dashboard alerts for changes and issues. Since it runs itself now, it automatically updates, and I receive alerts when something changes in the UI.

I would rate Huntress Managed EDR a 9 out of 10; the only reason I wouldn't give it a 10 is due to a few bugs, but I am very happy with the product.

We have enabled Huntress Managed EDR to automatically remediate low severity threats for all severities.

The automatic remediation feature of Huntress Managed EDR is very effective because at midnight, around 2:00 AM, if there is an alert while I am sleeping, I know my organization remains safe.

Huntress Managed EDR has significantly affected my workload because although we don't have many security policies currently, any incidents are already handled by Huntress Managed EDR.

Huntress Managed EDR is very suitable for the SMB market. In terms of pricing, it is super cost-effective and perfect for SMB enterprises.

Positive

Huntress Managed EDR is superior to Datto. While I don't want to criticize any company, Datto may still be in its early stages of improvement. The main disadvantage we faced was poor agent availability. The agent would go offline daily, which should not happen.

My main use case for Huntress Managed EDR is to secure our end users' endpoints against viruses and other endpoint-level attacks. We deploy Huntress Managed EDR as standard to all of our customers as part of our package, and this is across all workstations, Mac, Windows, servers, with no exception. We deploy Huntress Managed EDR via Intune, RMM, command line, and Group Policy, and it is quite easy to deploy.

The best features that Huntress Managed EDR offers include managing everything from the centralized dashboard, allowing me to see at a glance an organization's security posture, view which devices are protected, and monitor any alerts or incidents. That all gets synced to our ticketing system, making it really easy for us to respond to threats. There is also the automatic remediation of bad processes or potential issues, which is reported into different severities, and most importantly, when there is actually a compromise, it can isolate that endpoint. A really helpful feature is that we can add in our own tools so that when an endpoint is compromised, we can still access it to secure the system again rather than having to go on-site and secure it without access to the internet.

The centralized dashboard helps my team day-to-day by certainly keeping tickets down, so we are only alerted to what we need to know about. In addition to what I have mentioned, it also gives our clients a good view of how we are protecting them using the monthly reports or providing them access to the dashboard for their organization, allowing them to see their security footprint, which can really help in audits and IT reviews.

Huntress Managed EDR has positively impacted my organization by saving time with having to deal with threats manually and stopping an infection from happening. When a human has to interact and secure an endpoint, the attack can have already happened, but with Huntress Managed EDR, it gets secured straight away. It also benefits from Huntress Managed EDR's 24/7 SOC team who manages and secures endpoints for us through automation out of hours, and there is also the integration with Entra ID to use the endpoint EDR to lock down Microsoft 365 accounts in combination with ITDR. Furthermore, Huntress Managed EDR uses real-world data to update their security database constantly to ensure our endpoints are always getting the best levels of protection alongside Microsoft Defender on devices.

An improvement for Huntress Managed EDR could be an expansion onto different platforms, particularly mobile coverage, and the option to leverage it in a BYOD fashion with a self-install agent for end users might be helpful.

I have been using Huntress Managed EDR for three years.

Huntress Managed EDR is stable.

Huntress Managed EDR's scalability is very effective; it can be deployed easily to both small and large enterprises.

The customer support has always been very helpful; since being onboarded, we have not needed much assistance as everything was clearly explained during the onboarding process.

Positive

We previously used Webroot SecureAnywhere, and I find the web console to client relationship with Huntress Managed EDR to be instantaneous, whereas Webroot was less live and more on an interval, which meant we can be assured that things are happening straight away rather than waiting for the next period, even the next day, to see if an incident was reported or detected.

We used Webroot, but we switched because we did not really have a partner relationship with Webroot directly, and we encountered issues with it not remediating threats right away or having live updates from the dashboard, which took quite a while to update.

Using Huntress Managed EDR is quite easy; after the onboarding demos from our partner success team, our agents have become very proficient using the Huntress Managed EDR dashboard. Once you have explored it a few times and seen some real-world examples, it becomes user-friendly. In terms of operations, you do not really need to input much; you might need to react to some more high-level incidents, but most of it is automatic, and the dashboard has plenty of help.

I have definitely seen a return on investment, with time saved being a huge money saver. It allows our engineers to focus on different things and more projects rather than having to respond to potentially unwanted programs, virus alerts, or false flags, making it a significant time-saver. In terms of revenue, the pricing model is very fair, and I think our customers see the benefit of securing every device in their fleet, resulting in a steady stream of revenue.

My experience with pricing, setup cost, and licensing was straightforward; the pricing was very clear in the partner instruction, and the pricing bands were very clear for hitting new targets.

Before choosing Huntress Managed EDR, we evaluated other options, including Bitdefender, but we did not find that to be as similar to what we wanted.

I evaluate Huntress Managed EDR as the best choice we have made for antivirus endpoint protection EDR solutions specifically for the SMB market. It is easy to deploy, completely scalable, competitively priced, and once installed, we generally do not hear from customers again regarding antivirus, malware, or device compromises, providing real peace of mind.

The fact that Huntress Managed EDR is fully managed by Huntress Managed EDR 24/7 has significantly affected my workload when it comes to triaging and managing alerts, allowing us to extend our period of protection to being 24/7. This means that if we have customers globally and we are not a global presence, we can greatly assist in terms of security incidents out of hours, adding immense value without the need for demonstrably expensive staffing at the same level.

I make use of Huntress Managed EDR's ability to automatically remediate low-severity threats, which has positively affected my workload and security. Huntress Managed EDR can detect malicious script execution and potentially unwanted programs, alerting us if a user is attempting to install software they should not or blocking genuine threats, both of which are helpful for reporting and feedback to customers.

I am saving a significant amount of time by using Huntress Managed EDR, as we had an RDS server that unfortunately got compromised. A user with privileges was attacked and opened a malicious package, and instantly, Huntress Managed EDR locked down the system while still giving us access to remediate the issue and secure the system again, which saved us a four-hour car trip, representing both time and money for everyone involved.

I appreciate the UserVoice portal where partners can suggest changes, and it is nice that sometimes those suggestions get implemented. I rate this product a 10.

Huntress Managed EDR serves as our cornerstone endpoint detection and response solution for protecting endpoints.

We use Huntress Managed EDR for the extended visibility into process insights that exist on devices. An example of when it specifically helped our team is when one of the new types of attacks called clickfix happened. Essentially, this attack involves getting users to fill out a fake captcha that has them running malicious code through the run dialogue on their devices, which is a pretty novel and new style of attack. Huntress picked up on that, created new rules, and we had an instance where a client endpoint was victim to that attack and Huntress detected it.

We are a more secure organization by using Huntress, and our clients are more secure as well as an MSP. We have not had any instances of persistent access or business-critical incidents such as a ransomware event on any of our Huntress clients since onboarding with them.

It is valuable to know that Huntress is monitoring our systems around the clock. That prevents us from having to staff an FTE overnight to monitor our incidents queue. Instead, we can work on an on-call basis where in the event something is escalated from Huntress, someone signs on to the computer. This has been super helpful for us.

The best features that Huntress Managed EDR offers are the fact that they integrate directly with Windows Defender, so we can have Windows Defender on Windows devices and XProtect on macOS devices. The native AVs that exist on systems can feed telemetry directly to the Huntress portal, which is really powerful because when we think of a comprehensive endpoint detection and response solution, antivirus or static analysis of signatures needs to be a part of it. We can recoup some costs by not needing to have a separate AV. On top of that, we have the EDR functionality, looking for persistent footholds, process insights, and having ransomware canaries that exist in the event a device is compromised. This holistic endpoint protection platform is probably the best thing for us.

For the AV side of things, we were able to consolidate our tool stack and also lean into the Microsoft ecosystem a little bit more by using Microsoft Defender or for clients who have the appropriate licensing, Windows Defender. Ransomware Canaries are not something we have had to actually interact with yet; we haven't had a live ransomware event on any client that has been covered by Huntress since we onboarded with them approximately two years ago. This is more of a testament to Huntress catching bad actors before they get to the point of deploying ransomware.

One area of improvement that Huntress Managed EDR incorporates is external recon, looking at the externally accessible ports that exist on endpoints. Ports that can be seen from the internet on all the endpoints that they cover is a really cool feature and a pretty powerful attack surface management tool. However, right now it is kind of unmanaged; it is just something you have to go and click into and review from time to time. I really wish that that was incorporated into their detection and response solution, so when we detect a port that is highly sensitive or high risk, I wish they would alert on that rather than having to go in and check on it.

Incident reporting could be a little bit cleaner. The incident reports are thorough and we get good insight from them, but it is kind of stylized in a way that can only be ingested internally. If there was a way where they had an incident report that could be shared with clients that is cleaner with some nice graphics and a clear depiction of the attack timeline, that would be great.

We let Huntress remediate low, high, and critical threats automatically. For the low threats specifically, it is generally potentially unwanted software or programs or minor malicious content. We get a report from Huntress, they tell us what they did, and we go ahead and validate it just to be sure. Generally speaking, the remediation process means we are really just acting as a QA as opposed to the ones who are doing the remediation work.

There are no particular stability issues.

Huntress Managed EDR is extremely scalable; it is not a very noisy tool. It is an efficient tool, so it is very scalable.

Customer support is great with 24/7 chat support and 24/7 incident support with their managed SOC via phone.

They have been a great partner and we are in a great space. With them as a cornerstone, they are solid in the technical offering that they have, but also as a product as a whole, they are easy to work with. They have great support and great account managers. Holistically, they have been rock solid and we can really lean into that and then probably play around with other parts of our security stack because we know that Huntress is doing a super good job of taking care of our endpoints.

Before Huntress, we were on the Kaseya Managed Detection and Response offering, which is a combination of Datto EDR and RocketCyber managed SOC. We switched because it was ineffective and difficult to use; it was noisy and we have not looked back since.

Huntress has been pretty easy to use. It is as simple as downloading and deploying the agent. They have deployment scripts, and then integrating with your PSA is all pretty seamless. They have good knowledge base articles and documentation surrounding it, so it is pretty easy to use.

There has been substantial return on investment. This more comes down to the quality of the tool. We have not necessarily cut anybody because of Huntress, but we have maybe been able to scale up our security offering without needing to hire more people or excessively more people during the time of using Huntress.

Pricing is very competitive and we had a good experience with that. Setup cost is pretty low, it was really just a matter of putting their deployment scripts into our RMM and then creating an automation to make sure that it deployed across all endpoints. Now, it is just as simple as flipping a switch in our RMM and a client will get Huntress deployed and we will ensure that Huntress is deployed on all endpoints. Licensing was easy and straightforward as well; that is the account manager piece. All experiences have been good.

We also took a look at Red Canary, Blackpoint Cyber, and SentinelOne.

Huntress Managed EDR is a spectacular solution for the SMB space. Pricing is maybe the biggest benefit there or power that they have on their side. They are recouping the cost of AV because they use native AV. The product itself is not that expensive and it does a great job protecting systems. We have not had an extended compromise on any account of ours since we deployed Huntress, so they are doing a great job.

Huntress Managed EDR has absolutely been critical in reducing our costs. For managed service providers, especially those that are targeting SMBs, our margins are not super high and the prices that our clients can pay are definitely not very high. Having a partner that has affordable, quality tools for the SMB space has been super helpful to prevent us from needing to buy more expensive tools or hire additional personnel.

Huntress Managed EDR is a great product and I highly recommend it. They are a great product and a great team. This review has been given a rating of eight out of ten.

My main use case for Huntress Managed EDR is client protection.

A specific example of how I use Huntress Managed EDR for client protection is by monitoring the end users' internet traffic and protecting them from the threat landscape.

The best features Huntress Managed EDR offers are endpoint isolation when under threats and the security operations center automated repair options.

My experience with endpoint isolation and the automated repair options shows that endpoint isolation has prevented malware from spreading laterally across my organization and additionally has demonstrated that we are proactively monitoring their systems.

Huntress Managed EDR has positively impacted my organization by preventing malware and viruses from attacking our clients.

We are seeing an average of two to three virus incursions that have been stopped by Huntress Managed EDR on an average week, which is a significant metric.

The 24/7 SOC support from Huntress Managed EDR impacts my organization's security operations by allowing us to be on top of threats as they are occurring, and we can notify the clients about our cleanup operations.

The availability of Huntress Managed EDR for all major operating systems has allowed us to monitor and maintain protection for almost all client devices.

I would suggest making the cost a little bit lower.

I do not wish to add more about the needed improvements regarding features or support. I deduct that one point primarily due to the cost of the solution.

I have been using Huntress Managed EDR for four years.

Huntress Managed EDR is stable.

The scalability of Huntress Managed EDR is very easy, and the best benefit is that with larger endpoint numbers, the cost is lower.

The customer support has been very good, and we usually have an answer within an hour or so.

I would rate the customer support of Huntress Managed EDR a 10.

I previously used Webroot Total Security, but I switched because there had been too many virus incursions, leading me to seek out a more thorough solution.

I have seen a return on investment primarily in time saved because of the automation of the threat mitigation, and while there is not much margin available for profitability in the resale of the product, it has provided us with a very good protection envelope.

My experience with pricing, setup cost, and licensing has been that pricing is on the higher end, but we are very happy with the setup and operation.

Before choosing Huntress Managed EDR, I evaluated other options, including SentinelOne and Viper.

My impression of Huntress Managed EDR's ability to detect persistent footholds on my endpoints is that it has done an excellent job up to this point.

I have utilized the threat containment feature in Huntress Managed EDR, and it has allowed us to mitigate threats without the potential of the virus spreading laterally.

It is becoming increasingly more difficult to differentiate between legitimate and malicious process behavior using Huntress Managed EDR, and the ability of Huntress Managed EDR to give examples has been very useful.

Regarding Huntress Managed EDR's AI capabilities, I think its governance and security are absolutely stellar.

The accuracy and reliability of Huntress Managed EDR's output are very good, and the reliability of the proposed solutions seems to be spot-on.

My advice to others looking into using Huntress Managed EDR is to investigate the scale of the monitoring processes and consider adding in the security awareness training element as well.

Our use case is to fill some security gaps that we have, especially regarding the antivirus suite that we use, which doesn't have the full capabilities of Huntress Managed EDR. Huntress Managed EDR's managed EDR capabilities allow us to take that information and use it effectively to identify any threats that may have been missed through the various layers.

From using Huntress Managed EDR, I have seen effects on our overall security. In fact, the day we installed it on a computer, it immediately started finding things that we didn't know about. It has definitely helped, especially with their new password scan option, and has helped us identify many people who are keeping passwords in a file that are unencrypted and stored on their computers.

Huntress Managed EDR is perfectly fit for the SMB market and allows other SMBs to go ahead and have a higher level of security that may not previously have been available to them because it's incredibly easy to fit into any sort of security solution that someone's working on to maintain that high level of extra protection.

In terms of room for improvement for Huntress Managed EDR, I think that if they could work with maybe other antivirus vendors to sort of work together with those, it would be beneficial because I know they work with Microsoft Defender, but we chose not to do that. It feels like we're losing out on part of the product there to be able to control things such as maybe firewall or something through Huntress Managed EDR. Sometimes when they introduce new features, they just default them off and you don't really know they're there, and usually it takes a phone call with a rep to figure out about those features. Lastly, the alerting system is a manual sign-up for it; I think if you're a user or admin in the system, you should just be signed up for the alerts instead of being an opt-in system.

I have been using Huntress Managed EDR for approximately a business week to fully deploy it for the first time as we did it in stages.

About stability, we have not seen any lagging, crashing, downtime, or any sort of instability with Huntress Managed EDR. There are a few times where the installs have gotten messed up, not through any issue with Huntress Managed EDR itself, but sometimes we had to contact support to get some things fixed that it wasn't registering properly.

Huntress Managed EDR is incredibly scalable; with the remote management tool, I can deploy it to our whole organization if I wanted to in an evening. It's very quick.

I have contacted the technical support for Huntress Managed EDR.

The speed and quality of Huntress Managed EDR's support are one of their biggest selling points, as the response time is very quick. For those who want phone support, it may not be the best fit, but getting someone through chat is pretty quick, and the account managers reply within a couple hours of emailing them.

Rating Huntress Managed EDR's support on a scale from 1 to 10, I would give it a nine because there are some supports that we've had out there that are a lot better, but they're near perfect.

Positive

I have not used any alternatives to Huntress Managed EDR as it's actually our first Managed EDR. We did look at a lot of other ones, and it's really the ease of use, the clarity of their dashboard, and the price that just made it a perfect fit.

The initial deployment of Huntress Managed EDR was sort of difficult just because it's a PowerShell script, but they did provide that. If you were talking about someone who may not have a full understanding of PowerShell, it could be a little difficult for them to figure out what criteria they needed to change inside that script to then run it on the endpoints.

For the deployment of Huntress Managed EDR, one person can do it if they have a remote management tool. If you don't have a remote management tool or Active Directory, one person could still do it; it would just take a much longer time.

Using Huntress Managed EDR has helped us reduce the need for any expensive security tools or to hire expensive security analysts because we've looked at other solutions, and Huntress Managed EDR fits into our organization a lot better than trying to go with a whole another solution. The other ones are much more comprehensive, but they also have things that we don't need, whereas Huntress Managed EDR fulfills that specific need we have in a very clear price structure.

Regarding the pricing for Huntress Managed EDR, I think the pricing is very fair. We started off with a smaller amount of licenses, but we were able to add more, and definitely compared to other solutions, it is saving us a lot more money than if we had paid for another solution that included the EDR. It's useful that it's a per endpoint pricing model, and they're pretty flexible if you go up and down in endpoints, where you don't get immediately charged for going over temporarily, such as if you're rolling out a proof of concept machine or something.

After deploying Huntress Managed EDR, I saw the benefits immediately because as we were installing it, we started getting those alerts. We're a medical clinic, and one of the doctors had let their kid get on their computer and there were some questionable game files that were on the computer, and Huntress Managed EDR was able to alert us of that as we were installing it.

For low-severity threats, we use the ability to automatically remediate them, but for the higher ones, we do not have it automatically remediated.

Automatic remediation works well for low-severity threats, as all our lows have been the password notifications so far, so it hasn't needed to execute anything yet for the lows. I would not know because it has not been used yet, but I imagine if it's anywhere close to how it works for those higher-level threats where we don't have it enabled, it would be able to do things such as delete the file automatically. I imagine that would be really easy to use because it's just a setting; you turn it on or off. I don't see how it would be any more difficult.

The fact that Huntress Managed EDR is fully managed 24/7 has greatly affected my workload when it comes to triaging and managing alerts by taking a big mental burden off at least myself, and I know those higher up feel the same way, because we don't have to worry about missing a text or some sort of push alert on our phones or phone calls to worry about whether they're going to miss a threat or not.

I would rate this review a ten overall.

Huntress Managed EDR is our primary EDR for all of our managed devices at our MSP. We put Huntress Managed EDR on all Windows and Mac endpoints that we manage, and it is the primary tool that finds threats on those devices. We've had very good success with it identifying any persistent compromises or unusual files and unusual activity.

We also use it to manage Windows Defender, which is the antivirus we use on our managed devices.

We've been using Huntress Managed EDR for so long that it's hard to know what things would be like without it, but we have avoided any ransomware incidents on machines we manage for seven years, and all breaches have been isolated and identified very quickly. We've never run into any situation where there was a persistent compromise on a device that Huntress Managed EDR did not detect. Over seven years, we've found it to be very, very effective.

Deploying Huntress Managed EDR gave us an immediate improvement in security.

The best feature of Huntress Managed EDR is that unclassified threats are reviewed by Huntress Managed EDR directly, so we don't have to waste time on reviewing things that are not actual threats. Huntress Managed EDR looks at those first and they only inform us if they think it's a real threat, and that's been a huge time saver for my team.

Huntress Managed EDR's review process has probably cut our workload in half when it comes to the time it takes regarding dealing with threats because we don't have to deal with so many false alarms and our response times are very high because when Huntress Managed EDR does flag something for us, we take it very seriously because there's such a low false positive rate that we pretty much assume that there's a real breach or threat.

Huntress Managed EDR has really increased endpoint security over using just antivirus alone. It has really reduced the amount of false positives we get and saved us a lot of time. The ability to clearly report on what Huntress Managed EDR is doing with our clients and the summary reports are very useful in giving our clients confidence that we're actually watching out for the security of their endpoints.

Huntress Managed EDR has definitely helped reduce the need for expensive security tools or to hire expensive security analysts and it really has helped our bottom line providing effective security for our clients without having to charge a huge premium for that.

It would be useful to get a little more information about exactly what Huntress Managed EDR is examining and how it is identifying new and emerging threats so we can show that to our clients and make them more confident that we put a really high-tech security solution in place. Other products are a little more flashy and might have a little more marketing prowess because they have such a huge amount of information and they have security maps and threat portals and all sorts of features that we don't necessarily find to help security, but they do help those products when you're showing them to clients.

If Huntress Managed EDR directly integrated with NinjaOne in a seamless fashion where it was automatically deployed and health was automatically maintained and reported on by our RMM, which is NinjaOne, that would push it to a 10. Alternatively, if it had an antivirus engine directly in the product, that would be beneficial. Many businesses still believe they need an industry-known antivirus product like a SentinelOne or a Bitdefender, something they recognize. If Huntress Managed EDR had an antivirus engine in it, even if that antivirus engine was simply as good as Windows Defender or piggybacked on top of Windows Defender, something that we could market as an antivirus, that would actually be a big benefit to us and push it to a 10.

I have been using Huntress Managed EDR for seven years.

Huntress Managed EDR is very stable.

Huntress Managed EDR's scalability is very easily manageable as we can deploy it to five machines as easily as we can deploy it to 500 machines.

Customer support for Huntress Managed EDR is very, very good.

Positive

I used to use RocketCyber and we switched to Huntress Managed EDR because they were bought by a horrible company that was going to kill the product. After moving back to Huntress Managed EDR, we realized that we were getting a far superior service from Huntress Managed EDR than we were from RocketCyber.

My experience with pricing for Huntress Managed EDR is that pricing is very good. There's no setup costs. Licensing is really good. I have absolutely no complaints about any of those.

We are a partner with Huntress Managed EDR, but we don't resell the product. We use the product directly as part of our service.

We've had a great return on investment with Huntress Managed EDR. We have to provide endpoint security as a core part of our service as an MSP and using Huntress Managed EDR has saved us approximately a thousand dollars a month over using other more expensive, less effective solutions.

My experience with pricing for Huntress Managed EDR is that pricing is very good. There's no setup costs.

I have evaluated other similar solutions and compared Huntress Managed EDR with SentinelOne and I found that Huntress Managed EDR was more effective with far fewer false positives. The co-managed backing of Huntress Managed EDR's SOC made all the difference. I found it to be a far superior product to SentinelOne.

Before choosing Huntress Managed EDR, I evaluated other options including RocketCyber and SentinelOne.

Because of the pricing, performance, and usability, Huntress Managed EDR is without a doubt the best EDR solution for small businesses that I've ever seen.

Huntress Managed EDR as a security company appears to work very hard at keeping up with new types of threats and they have made a huge difference in the security of our clients.

I would advise anybody in the space looking for an EDR solution to use Huntress Managed EDR because not only are they a great solution at a great price, they have a decade-long track record of being a very good company that supports their partners. I would rate this solution a 9 out of 10.