Huntress Managed EDR Reviews

We are a Managed Service Provider (MSP) and provide IT services to end customers. Huntress Managed EDR is used to provide our customers a high quality and cost effective Managed Detection and Response service.

We almost fully use Huntress suite, which includes Huntress EDR, Huntress ITDR, and Huntress SIEM solution to offer our end customers a 24/7 SOC and SIEM solution, making it a managed MDR for our customers.

Using Huntress Managed EDR definitely reduces the need for expensive security tools and hiring security analysts, as it is a cost-effective solution for our medium-sized MSP with 40 people, especially in a market where it is difficult to find skilled security analysts.

The best feature of Huntress Managed EDR is the 24/7 human-led SOC team, as well as good features such as ransomware canaries and detection of files with stored passwords, which help us have important conversations about security hygiene with our end customers.

Huntress Managed EDR improves security almost instantly as we cannot foresee or analyze every alert that comes in, and Huntress does that, thereby massively increasing our security team's effectiveness and providing direct benefits for our end customers.

While Huntress Managed EDR is a growing company adding innovations, one area that could improve is the time it took for Microsoft Defender for Endpoint integration, and the need to enhance detections on the Microsoft ecosystem is also evident, although I am confident they will succeed. 

We have been using Huntress Managed EDR for a bit over a year since we just renewed our initial15-month contract.

I would rate the stability of Huntress Managed EDR an eight.

Huntress Managed EDR fits our and our clients' requirements perfectly, and I would rate it a ten for scalability.

I would rate the technical support of Huntress Managed EDR an nine.

In comparing Huntress Managed EDR with others on the market, we noted that local 24/7 SOC custom build solutions often do not fit the price point our customers expect. Most of our end customers care more about the right pricing than subjects like data sovereignty. From technical perspective we did use Datto EDR, which lacked the reputation we deem important, besides we had to manage it ourselfs. Our analysis shows Huntress as a well-reputed security company and a stronger fit for our needs.

The setup of Huntress Managed EDR is straightforward.

Maintenance for Huntress Managed EDR is a partnership between Huntress and ourselves, as they handle auto-updates for agents, but we must take action when any agents cannot be automatically updated, and as an MSP, we manage this for our end customers as well.

Huntress Managed EDR fits our needs in the SMB market perfectly, especially targeting the cultural sector within the Netherlands, as it provides a cost-effective SOC/SIEM solution with a clear product line and transparent pricing that allows us to maintain decent margins while keeping costs low for our end customers.

Huntress Managed EDR's pricing is really competitive and setup and license management are great.

We do use the ability to automatically remediate medium to high severity threats, while we handle the low severity alert to avoid false positives.

For those looking into an EDR solution Huntress Managed EDR, I recommend their Tenant summary report from Microsoft 365, which provides an overview of potential security issues and helps you experience the added value quickly. Initiating conversation with them for additional PoC is a great step as we found unnoticed issues through our engagement. I would rate this review a nine overall.

My main use case for Huntress Managed EDR is that we are an MSP, so we use MDR to protect our clients' endpoints.

The best features Huntress Managed EDR offers in my experience are the remediation instructions and the SOC team, as the human SOC team has been very helpful.

The remediation instructions and the succinct responses from the SOC team have been helpful for me and my clients because the remediation can be done automatically or manually, and all the instructions have been provided precisely. All we need to do is simply follow the instructions, so it is very straightforward for an MSP. We are always busy and do not have time to do other things, and that just makes our job more efficient.

Huntress Managed EDR has impacted my organization positively because it is time-saving and trustworthy, so we can believe that it can help us get a better reputation and more confidence as an MSP to serve our clients.

There are several cases where Huntress Managed EDR has saved time and helped boost our reputation and confidence with clients. For example, Huntress Managed EDR found that there were some passwords being saved to an Excel or notebook file on the endpoint, and we would not have known it if Huntress Managed EDR had not discovered it. We were able to communicate with the user and told them to remove the password file to prevent a potential security breach.

The fact that the solution is fully managed by Huntress 24/7 has significantly affected my workload when it comes to triaging and managing alerts, as it takes a heavy load off of our MSP members.

I do make use of Huntress Managed EDR's ability to automatically remediate low-severity threats, and this automatic remediation is essentially set and forget; everything is automatic, which positively affects my workload and security.

Using Huntress Managed EDR has helped reduce the need for expensive security tools or hiring expensive security analysts, and these savings are very important to our organization because we can spend and invest in other, more critical solutions.

Huntress Managed EDR has affected my organization's overall security by adding an additional layer with the MDR on top of the antivirus, which gives us peace of mind that we know our endpoints are protected and secure.

After deploying Huntress Managed EDR, it took immediately to start improving our organization's security.

Huntress Managed EDR can be improved in that right now it can only support Windows Defender and not other third-party antivirus software. If it could support other third-party antivirus solutions, that would be great.

I would also suggest that adding more AI features would be beneficial.

I have been using Huntress Managed EDR for over six months.

Huntress Managed EDR is stable.

Huntress Managed EDR's scalability is very good, and it is very easy to scale up.

The customer support for Huntress has been great, as I have spoken to the account manager and the engineer a couple of times for demos of other solutions, and it has been excellent.

Positive

We did not use another solution, but we had CrowdStrike before, which was just EDR. There was no MDR because the cost was high, so we did not go for MDR.

Huntress Managed EDR is very easy to use because the agent is pretty straightforward to push out, and there is not much configuration to be done on the front end. The interface is very straightforward, and with just a few button clicks to turn on all the features, we can start to monitor all the endpoints.

I have seen a return on investment mainly through time savings, as we know all the endpoints are protected 24/7, and we understand the value of the SOC team, with the human SOC team being very valuable.

My experience with pricing, setup cost, and licensing for Huntress Managed EDR is that the pricing structure is straightforward, and I think it is reasonable for both an MSP and the client to accept.

Before choosing Huntress Managed EDR, we did not evaluate other solutions.

A quick specific example of how I use Huntress Managed EDR to protect my clients' endpoints is that MDR is on top of our Windows Defender layer. We mainly use the SOC feature with the AI assistant and a human being on the back end, and that gives us peace of mind that we do not need to manually monitor or remediate the threat. We can utilize the SOC team to help us resolve the issue and provide the remediation instructions.

Huntress Managed EDR is deployed in my organization using the public cloud with Microsoft Azure as our cloud provider.

I evaluate Huntress Managed EDR as a great fit for the SMB market, and the cost is friendly.

My advice to others looking into using Huntress Managed EDR is to look for a solution that is AI-assisted and has a human SOC team, as that is very important. I rate this solution a ten out of ten.

As a small MSSP, I don't have a big team. In fact, I'm mostly a one-man shop. When it comes to managing all these endpoints, Huntress Managed EDR is a great partner and I love using the EDR because it's easy installation using the agent and then the monitoring happens right away. It's a great resource for me.

Since I'm running a one-man shop, my budget is very limited and I've only started my company this year. I'm a very brand new company with limited resources both in terms of funds and manpower. I cannot hire a lot of people or even part-time employees, so I have a lot of weight in that sense. However, I am working with salespeople, so Huntress Managed EDR is the perfect partner because it lets a small company like me deliver great security services to my clients.

Huntress EDR has had a strong positive impact on our organization by giving us reliable, 24/7 endpoint monitoring without the overhead of running a full SOC in-house. It’s also lowered our operational workload by filtering out noise and only surfacing validated, actionable alerts. It’s not CrowdStrike-level fancy, and it won’t give you deep forensic toys or full XDR correlation, but for small and midsized environments, it’s one of the most reliable, affordable, and low-maintenance EDRs you can roll out.

My favorite feature would be all the visibility I get with Huntress Managed EDR. I can see all the events that are being tracked and all the files that it's monitoring. I also really like the Ransomware Canary as well - the hidden files in case a ransom attack happens. I think it's a really smart design overall.

I do use Huntress Managed EDR's automatic remediation of the low severity threats and I would say it works really well. Because I'm working with small clients and there actually hasn't been any real attacks, but I've actually used the simulation feature where I can simulate the attack. I've used that a lot and the platform does allow me to use the one button to remediate. It works really well for those attacks. I have yet to see a real attack, but for the simulations I've used, I think it works really well.

Huntress Managed EDR is super easy to use. My only complaint is that Huntress Managed EDR doesn't have a native RMM. So you have to use something external such as Ninja or Heimdal which also has an RMM. When you're deploying to multiple devices, especially remotely, I wish Huntress Managed EDR had a remote solution for that.

Since Huntress Managed EDR stack really focuses on EDR and ITDR, I feel there's a lack of perhaps networking solutions. There's nothing about DNS or network-related solutions. I think it would be really cool to have a new sub-solution. Right now they have four, so I think a fifth one with networking would be really awesome.

I partnered with Huntress Managed EDR just this summer, so around six months ago.

I don't think there are stability issues. They have maintenance here and there, but it hasn't really affected me.

I think Huntress Managed EDR is very scalable. When it comes to clients, if one client wants to decrease the number of endpoints or increase them, I think it's very easy for that. One thing about that, though, is the way Huntress Managed EDR prices on a monthly basis. They actually do it from the day you started and they charge for the whole month. I think one sucky part about that is that they don't have a prorate. They don't reduce it for the exact number of days used. They charge you for the whole month.

I'm really happy with where I'm starting at and I know that as I scale, the price goes down much lower. So I would say I'm pretty happy with the pricing as an MSP partner.

I haven't had a real incident yet. I haven't really had the need to, but I've been in touch with my account manager a lot. I frequently talk with him about my price points and how I can deliver the best value. I think in that partnership that I have with the salesperson, it's really awesome. I'm sure once I have a real need for the technical support, they'll be there for that too.

Positive

I am really familiar with Heimdal. Heimdal is the European Huntress Managed EDR, basically. I switched due to prices and features.

Within a week, I would say, because once it's deployed, it takes some time to adjust and fine-tune.

I think it is honestly the best because of the price point and the value it's giving. If you look at the price point of the EDR solution for Huntress Managed EDR and similar solutions such as Heimdal which I reviewed, and a couple of other vendors as well, I think in total I reviewed five. Huntress Managed EDR easily comes out on top because of the lowest price point and quick response and a really good partnership. Huntress Managed EDR is the easy winner in that sense.

The pricing model is easy to understand. It is not prorated, so plan accordingly. 

I am really familiar with Heimdal. Heimdal is the European Huntress Managed EDR, basically.

I think pricing's great. I'm really happy with where I'm starting at and I know that as I scale, the price goes down much lower. So I would say I'm pretty happy with the pricing as an MSP partner.

Huntress Managed EDR's is a balanced security stack combined with other Huntress tools. It's worth checking out, especially as an option.

I'm very happy with Huntress Managed EDR overall. I would give it a rating of nine out of ten.

Our use cases involve using Huntress Managed EDR behind Microsoft Defender and primarily as an EDR.

What I like the most about Huntress Managed EDR is their lockdowns on malware; just last night I remediated a system that could have gone really sideways. Their SOC called me and texted me and within 45 seconds we had a lockdown and remediation in progress. So all around they are just phenomenal.

Using Huntress Managed EDR has not helped me reduce the need for expensive security analysts or tools in any way; we still deploy our penetration testers and such. But it is always fascinating to me that within moments of a pen test going on, we get notifications from Huntress Managed EDR; they are just really on top of it.

From the time I deployed Huntress Managed EDR for a customer, I see the benefits upon initial deployment when we find threats that had been hidden in their systems—latent threats that could cause them problems right away. So that is immediately upon installation, but from there, I would say just whenever we have an occasion where we can report back to the client that we saved their situation; those are what I find the most rewarding.

I still use the feature of Huntress Managed EDR that can automatically remediate low severity threats, and I find it quite effective; on any given day, we will probably have two or three auto remediates and it is just a very nice feature.

The availability of Huntress Managed EDR for all major operating systems has affected my cyber security strategy favorably; we do have a growing number of Mac users and it is nice to have a protection envelope for them as well.

What I dislike about Huntress Managed EDR is that I would probably change my opinion since about the only thing I could really see is bringing down the price somewhat.

I have been using Huntress Managed EDR for overall four years.

Regarding stability, Huntress Managed EDR seems to be a very stable platform; I experience no lagging or crashing.

Huntress Managed EDR is totally scalable; we have moved it up considerably to our non-automate clients, and we have a bunch of those, and we scaled up to include those, so it is easily scalable.

The SOC support of Huntress Managed EDR impacts my security operations favorably; it has made us somewhat of a leader in keeping people safe.

I have used an alternative before; prior to this, we used Webroot solutions—secure anywhere, cloud-based. It was actually paired up with DNS filtering and it was a workable solution, but there were just too many breaches.

The initial deployment of Huntress Managed EDR was pretty easy; I probably had about 10% of the machines that just would not take the scripting, but other than that, it went pretty good.

I required no other people for the deployment of Huntress Managed EDR; I did it myself.

My thoughts on the pricing of Huntress Managed EDR are that it is kind of on the upper end of comparable products, but as long as it does its job, I cannot fault it too bad.

The only real technical support I used for Huntress Managed EDR was in the initial deployment when I needed to get some API changes put in place to modify it for my different clients, but other than that, I do not think I have contacted tech support.

I would rate this review a 9 out of 10.

I think there's an element of human validation which helps with that, which I don't think we've got from other solutions.

In terms of how much it has reduced the false positive rate, I would say 25% as a rough number.

One of the other features I appreciate about Huntress Managed EDR is that it's fairly simple to deploy.

It's quite a lightweight agent, so we haven't really noticed any reports from clients noticing that their systems are running slow or anything with it installed.

Overall, I would say Huntress Managed EDR is easy to use.

Regarding the learning curve, the documentation is all good for Huntress Managed EDR, and I think it's fairly intuitive and easy to learn.

The improvements and benefits I have seen during this time include the lower false positives in terms of alerts that we're getting.

I think the reporting is good as well; it's quite clear and transparent reporting.

I think it has been efficient when we've needed to reach out.

Positive

I can't remember off the top of my head the other solutions that we've got or we've trialed, but I'm definitely happy with it.

The fact that Huntress Managed EDR is fully managed by Huntress probably affects my workload when it comes to any triaging or managing alerts since it's certainly more beneficial in terms of if we get any alerts out of hours, because that initial triage is handled by Huntress.

That's probably when we notice it the most.

I think it's around three or four dollars per endpoint, so I'm happy with that.

I noticed the value of Huntress Managed EDR after a couple of weeks.

I do use the solution's ability to automatically remediate low severity threats.

In my opinion, Huntress Managed EDR saves me probably a couple of hours a week.

Approximately 100 users use Huntress Managed EDR.

I would evaluate Huntress Managed EDR as a solution targeted specifically for SMBs by saying it's definitely scalable for small, medium, and enterprise as well.

My advice to others looking to implement Huntress Managed EDR is that I would definitely recommend it if you're looking for incident response and threat hunting.

To make Huntress Managed EDR a 10 essentially, I would say if I didn't have to pay for it.

Maybe some integration in terms of AI would also help.

I would rate this solution an 8 overall.

We are a managed service provider with a wide range of clients. We support their businesses and computers, and as a standard, we install the software on any of the computers we manage.

Huntress is very easy to use. That is one of the reasons why we switched to Huntress two to three years ago. The console is simpler and quicker than the competitor I was using. There are not many actions to take. It just runs, and if there is something to look at, they send us an email to escalate. It is one of those things where when you install it, you do not have to log in and check unless they alert you.

Once they did an awesome thing where they scanned the computers for any files that said passwords or logins. Sometimes people keep all their logins in one Excel file and call it passwords. It basically scanned the computers and gave us a warning about the computers that had a file called passwords.xls and informed us to let them know to not do that. I reached out and I ended up converting a few of those clients to use password managers and things like that. It was a one-time scan they did, but it was awesome of them to do that.

We were able to see its financial benefit immediately. After a month or two, it started caching things and alerting us. It was pretty quick. Within the first quarter of using it, we were already happy with it. I knew I was going to keep it for a long time.

SMBs do not always have a big budget for IT. Huntress is the best you can get without ramping up your budget. There is another one that we use for the companies that have more budget. It is called BlackPoint, but it is not an apple-to-apple comparison. I cannot compare these two because BlackPoint does a little bit more than what Huntress offers at this time.

The solution is fully managed by Huntress 24/7. That has been great. It has affected us in a positive way where we get an alert, and we know if something was already done by Huntress or if we need to take action. If we need to take action, they list specific instructions on what needs to be done, which is nice. We do not have to figure out how or what. That has definitely helped. We are also able to manage Windows Defender. When we want to put exceptions in and things like that, we do not have to go to each computer. We just put it in the policy, and it alters the settings of Windows Defender.

For remediation, Huntress can automatically remediate low-severity threats. There is one option where they automatically do it, and then depending on the issue, there is also a button that you can click to remediate the issue right from the control panel. That saves so much time investigating. If you need to isolate the computer, you can isolate the computer, so it does not spread out to the rest. It is definitely positive.

Huntress helped reduce the need for expensive security tools or to hire expensive security analysts. They basically do it all. The only thing higher is an MDR, but I assume they will eventually get into the MDR space. I know they have recently added something that looks at your Microsoft 365 tenant, similarly to how they look at your computers. I can see the product growing and growing. They keep adding things that their competitors are doing.

It has taken our security up a notch from where we were. It has not missed anything. It was not like something happened where I was like, "Why didn't Huntress see this?" That has not happened in the past two to three years. It has made our security stronger. Because we protect our clients, we need to make sure we are doing that. I am confident in having Huntress out there on the machines.

The Huntress' SOC team is very responsive. Other solutions would never reach out to you or do anything like that. If something is detected, they just send automatic emails to check it out. Anytime I have had a meeting with Huntress about a new product or a new service, there are higher-ups on the call with me. It feels very like a small company even though they are not. You get a small company experience with them where you can get someone on the phone. If you need to talk to someone higher up, they will be on the call. I appreciate that. They are always ready to hop on a call or tell me more. If I need to know more, they will happily talk to me. They always check in on me. My reps often ping me to make sure I do not need anything.

We have combined Huntress with other solutions. The only reason we combine is that the customer has more budget. Huntress is what we give everyone. If they have more budget, we will pair that with BlackPoint, which is an MDR that actively remediates anything that does not look good. They are connected to a  24/ 7 security center with people stopping these attacks live as they happen, and you are watching them as they happen. There is an agent for the computer as well. There are some things that overlap with Huntress on what it does, but the ultimate one is 24/7. They will remediate something at three in the morning and leave you a voicemail explaining what happened, but that solution costs three times what Huntress costs. That is why the customer has the budget, we put both of them.

The price point is attractive. It compares favorably to SentinelOne, which I was using at the time. 

Huntress works more simply. I appreciate how Windows Defender can be managed on computers with it. Previously, I could not modify it unless I had special Microsoft licensing, so it was beneficial to control Windows Defender through a central console to add policies and things like that.

One thing they could improve is evolving from an EDR to an MDR, like Blackpoint. This transition would enable automatic remediation of anything that looks dangerous, including within Microsoft 365. For instance, when one of my clients' Microsoft 365 account was breached, Blackpoint identified suspicious activity and disabled the account. It was in Dallas, and we are in California. Blackpoint knew something was wrong there, and they went in and disabled the account. Developing more automated remediation features would elevate them to an MDR level, but I understand that it might affect pricing. They are trying to keep it at a good price point because once they go to MDR, it is probably going to double the price.

For now, I find the current features satisfactory, as they continue to add improvements. They have added security awareness training and then log collectors. They are adding pillars as they move along, and I assume they are going to have an option for MDR.

I have been using this solution for two to three years.

The stability is perfect. I would rate it a ten out of ten for that. It barely takes up resources on the computer, and I have had no issues with lagging or crashing. I have never needed to reinstall it once installed. It operates smoothly without needing further intervention. I once experienced installation trouble due to other issues on the computer, but we resolved it. Once it is on the computer, it is smooth sailing.

It offers substantial scalability. The admin panel appears to have no limitations. I can add as many as I need, and it organizes them as per organization. I can easily scale from one machine to thousands without any fuss. There is no need to upgrade anything on their end; I just need more seeds, and that is it.

Regarding responsiveness, they are pretty quick. Though not recent, they responded the same day, which is great. I had no problems with their knowledgeability. They offered the option to call, but I contacted them via email and received a quick, helpful response. Overall, I am satisfied with their support.

Positive

Before Huntress, we were on a quest for the ideal solution. Initially, we used Webroot but were dissatisfied and switched to SentinelOne. We were primarily using SentinelOne until Huntress came along. Huntress impressed us with its simple admin panel, unlike SentinelOne's clunky interface. Huntress definitely has a very simple admin panel. It is very easy to find things or switch between organizations, and it is fast.

SentinelOne kept upgrading their admin panel and we had to log in again and again. It would take a minute or two just to get in because of all the updates they kept doing. With Huntress, you are quickly in and already clicking around. It is fast. It was a pretty easy switch when the time came.

For its software class as an EDR, I cannot think of one that does it better than them. Even SentinelOne does not quite do what they do. Huntress is doing what no one is doing for that price. Most of the time, EDRs do not do remediation at all. Huntress is doing at least the low-level ones automatically at times, but other EDRs will not do it. They just tell you that there was suspicious activity. Check it out. That separates Huntress from the rest at this point in time.

Cost-wise, it is similar to others. It may be fifty cents more than other competing prices. It is very close, but the value is there. I would not switch to a cheaper thing because whatever I am paying for Huntress is worth it.

The initial setup was incredibly easy. Using our RMM remote management, we ran a provided script on all computers. Within a day, the software was fully operational. It detects customer information from the RMM and organizes it efficiently. We opted to install it across all systems, leading to a well-organized admin panel.

Within a day, we had it across a bunch of computers. It was rather simple. We tested on ours in the beginning. It took one day to fully have it out. It was very simple with a script.

It does not require any maintenance from our side. It updates itself. If there is an agent version, I do not have to go in there and hit the button unlike others. With SentinelOne, I would get an email when there was a new version, and I had to go and update them by hand. If I wanted to do it automatically, I have to set up all these policies, but for Huntress, there is no need. It updates itself. As long as the agent is online, it will update the agents, so there is literally no maintenance. I do not have to go in there and update anything. It just runs.

It is very fair. I started at $2.50 and now I am at $3.50. When I signed up, I thought it was too cheap. It now reflects the price. It is very fair. I do not think you can find anything better.

It is competitive pricing-wise. It is not too expensive or too cheap. It is just right. I do not know if they are going to raise it anytime soon because they keep adding things, but for now, the price point and what it does is what makes it so popular. 

I am in a group with other managed service providers like me, and we meet once a week. All of them use Huntress as well. It is very popular for companies like ours because it allows us to protect the clients more without breaking the bank. If you do not have a big budget, the pricing is still very practical.

I would rate it a nine out of ten. It is as close as it can get for what it does, including support and scalability. I am happy with it. I hope they remain independent and do not get bought out and changed. That happens a lot. They are proud of what they do, and there still are the original people who started it. I hope they always keep that.

As soon as the agents are installed, they start ingesting signals and data points, and there is no tuning or effort that my team or I need to take after installing an agent in order for it to start checking in and be monitored by Huntress Managed EDR.

Huntress Managed EDR has improved our security posture and has provided peace of mind for myself as well as the firm partners that our security stance can not only meet the minimum requirements but actually positions us well to protect our environment from modern and emerging threats.

I appreciate that Huntress Managed EDR detects signals and alerts on anything potentially suspicious.

I would rate the customer support for Huntress Managed EDR a nine on a scale of one to ten.

Positive

Huntress Managed EDR improvements really come down to the user interface online, which is less polished than I would like. However, I am more focused on the functionality of the product, and that is where it already shines, and I find they deliver incredible value.

I rate Huntress Managed EDR a nine because there is always room for improvement that prevents it from being a perfect ten for me.

Huntress Managed EDR is deployed in our organization with a hybrid setup, using both on-premises and public cloud. For our public cloud environment, we use Microsoft Azure.

Huntress Managed EDR is very easy to use. If Huntress Managed EDR identifies something suspicious, an alert is raised, and my team gets notified. We log into the Huntress Managed EDR console and review what has been flagged.

I evaluate Huntress Managed EDR as an ideal vendor for the SMB market. It is very easy to deploy, requires minimal overhead on compute resources, is easy to work with, and acquiring licensing is straightforward. All in all, Huntress Managed EDR is a great partner for SMB.

Huntress Managed EDR has not reduced our workload since we were not reviewing and triaging 24/7 to begin with, but it has expanded our ability within the organization even during non-business hours.

I have used and evaluated other similar solutions, notably Blackpoint Cyber. I would argue they were a bit more detailed in the service provided, but when it comes to overall usability and a simple approach to using the product, Huntress Managed EDR is head and shoulders above.

In terms of cost-effectiveness, I find Huntress Managed EDR to be in the sweet spot compared to offerings by other providers. Huntress Managed EDR is not the cheap provider and is not the expensive provider.

I do not combine the use of Huntress Managed EDR with other solutions. Huntress Managed EDR is our sole EDR and MDR provider.

My advice for others looking into using Huntress Managed EDR is to not overthink it. It is a deceptively simple, yet effective tool at mitigating or reducing cybersecurity threats in your environment.

There is no business relationship with Huntress Managed EDR beyond being a customer.

I would rate Huntress Managed EDR a nine overall.

My main use case for Huntress Managed EDR is for malware and EDR protection for endpoints. I use Huntress Managed EDR for endpoint protection in my environment on Windows and Mac devices, as it integrates with Defender and protects devices from threats.

The best features Huntress Managed EDR offers is that it is extremely easy to deploy and it is lightweight as it integrates with Defender on Windows devices, and then it operates independently on Mac. Because it is easy to deploy, it does not affect people too much.

Huntress Managed EDR has positively impacted my organization, as we switched from a past solution when we went to them in the first place and it was much better. Since switching to Huntress Managed EDR, it is a much more lightweight install, and the previous tool we had was constantly causing weird issues on computers because it was absorbing all the resources and causing slowdowns.

I have noticed measurable improvements such as fewer support tickets for the installation issues that the non-Huntress product that we used to use would cause.

It would be nice if Huntress Managed EDR started adding additional features that some of the other competitors have, but obviously, to keep it lightweight, they cannot pack too much into it. Quality of life improvements could be made.

I think some device control, such as USB ports in general or maybe being able to do privileged access management via Huntress Managed EDR would be nice. We use another tool for that, so it would be great if they had their own module for it that would work via the agent that they are already installing.

I have been using Huntress Managed EDR for about five years.

Huntress Managed EDR is stable.

Huntress Managed EDR scales very well, and even the pricing gets a little cheaper as you reach different tiers.

Support for Huntress Managed EDR is good, but we do not have to use them very often, which is probably also a good thing.

Neutral

I previously used Bitdefender and switched to Huntress Managed EDR because of the problems we were having that affected devices.

There is no setup cost with Huntress Managed EDR, and the licensing is about a dollar per device.

I have not seen a return on investment specifically. It is replacing a tool, and the other tool it was replacing was more expensive at about 50 cents per device, which shows how much it is saving us.

I have used and evaluated other similar solutions. We have tested Bitdefender, SentinelOne, and Sophos. Huntress Managed EDR, compared to Bitdefender, SentinelOne, and Sophos, stands out as much more lightweight than the others.

It impacts my day-to-day operations or the user experience for my team because it is all done through scripting, and there is no manual labor involved in deploying it. It is set through the EDR portal when a threat is actually detected. It integrates with our ticketing system, so Huntress Managed EDR sends it straight there.

Huntress Managed EDR is really good for the SMB, small and medium business market. As a managed service provider, I know we get tiered discounts for purchasing as a non-MSP, but small and medium businesses would get those same benefits of price, and the quality is there. Huntress Managed EDR is fully managed 24/7, which affects my workload positively when it comes to triaging and managing alerts because it is great that they are monitoring since we are light staffed on weekends, holidays, and after hours. It is great that they are that front line for any of those major threats that come through.

We do not handle low severity threats with Huntress Managed EDR, but we do handle the medium and critical threats. There are definitely more expensive EDR tools out there, but we have additional tools in place, including Huntress Managed EDR offering additional tools. We definitely have not reduced the need for security, and we do not have a security analyst, but we have people on staff with some training in that aspect.

Huntress Managed EDR has affected my organization's overall security positively. Being relatively cost-effective, it goes out there on all of them and constantly looks for threats. After deploying Huntress Managed EDR, it took no time to start improving my organization's security. The improvement was immediate.

I would say to definitely go for Huntress Managed EDR. It is a great product. My company does not have a business relationship with this vendor other than being a customer. I found this interview fine overall, but the AI voice chatbot is not great. I would rate this review an 8.

As an MSP, my main use case for Huntress Managed EDR is to roll it out to my managed service clients that are under contract so I can secure their endpoints and review any potential security incidents that arise.

Yesterday, I had a specific example where we had a device compromised by a bad executable link that looked like a voicemail, and the user clicked it. Huntress Managed EDR flagged it when the script ran and installed either another RMM as well as a rogue ScreenConnect incident, and it was able to isolate the endpoint, notify us, and provide automated remediation.

The best features Huntress Managed EDR offers include the rapid response for compromised devices and the integration with ITDR, giving me the ability to secure both device and user accounts simultaneously so that there is no gap in the response time.

Huntress Managed EDR has positively impacted my organization by making the response time much faster. Being able to respond to those reports as they come in is critical to my ticketing system and knowing to reach out to users and follow up immediately.

Huntress Managed EDR enables each team member to be more effective and more valuable to our clients with our reaction time. Many times we are reaching out before they know something is wrong because we have received the report and can respond immediately to those issues, becoming more proactive rather than discovering something a day or two later.

Regarding improvements for Huntress Managed EDR, there was an example yesterday where the UI had unclear directions and it caused the agent itself to be removed from the endpoint device during a critical moment. I worked with the representative who is going to reach out to the UI team to adjust some of those issues perhaps by putting up warnings or similar elements. Overall, it is really solid, with just a few UI placements, button descriptions, and caution messages that could be added before certain actions are performed.

My impression of Huntress Managed EDR's ability to detect persistent footholds on our endpoints is quite good, but there was one issue where it described to remove something and I believed it was referring to the foothold itself, but it was actually talking about the whole agent, which I did not think was very intuitive. Other than that, I would say it does fairly well.

I have been using Huntress Managed EDR for about six months.

Huntress Managed EDR is stable as far as I have seen.

The scalability of Huntress Managed EDR is very easy.

The customer support for Huntress Managed EDR is very good.

Huntress Managed EDR's 24/7 SOC support impacts my organization's security operations significantly. Having the ability to reach out to them at all times definitely makes a big difference, especially because we operate during normal business hours, but if a security incident were to arise, having that support on hand is extremely beneficial.

I am not sure which cloud provider we use. My experience with pricing, setup cost, and licensing was handled by our managed service director, so I cannot speak to that specifically.

I cannot share any specifics regarding return on investment, but generally speaking, Huntress Managed EDR enables each team member to be more effective and more valuable to our clients with our reaction time. Many times we are reaching out before they know something is wrong because we have received the report and can respond immediately to those issues, becoming more proactive rather than discovering something a day or two later.

I am not sure which cloud provider we use. My experience with pricing, setup cost, and licensing was handled by our managed service director, so I cannot speak to that specifically.

I was not a part of the process of evaluating other options before choosing Huntress Managed EDR.

I would rate the customer support nine out of 10.

My advice for others looking into using Huntress Managed EDR is that it may take a little time to get set up upfront, but once everything is in place, it is super helpful, very thorough, and somewhat intuitive. If you know what you are doing, it will take a little time to understand it, and as they are improving some features, hopefully that should become easier to understand. Overall, I would highly recommend it. I would rate this product an 8 overall.

My main use case for Huntress Managed EDR is that I am an MSP, so I have incorporated Huntress Managed EDR into my offering for all my clients as a default MDR solution. This means that any client machines which I manage always have Huntress Managed EDR installed on them for managed detection and response.

A quick, specific example of how I use Huntress Managed EDR for one of my clients involves a client in health services where Huntress Managed EDR found that they were storing passwords in plain text in Excel files on their client machines. Huntress Managed EDR pointed this out to me, and I spoke with the client to let them know about the potential security risk of those files being present, and we resolved the issue.

My main use case for Huntress Managed EDR is that it actually provides a fully autonomous solution, so I do not have to worry about day-to-day operations or manually going through all the logs and antivirus alarms to check whether all my clients are secure or not. I can rely on Huntress Managed EDR to alert me of any abnormalities or anomalies and to help resolve any issues.

The best feature of Huntress Managed EDR is its integrations and scripting capabilities. When I install RMM on my client machine, my RMM has a policy set up to install Huntress Managed EDR on the client machine straight away. This process installs Huntress Managed EDR, turns on all the antivirus features, updates, and manages signatures on the client machines, and it produces all the data into the Huntress Managed EDR platform for me to access.

The integrations and scripting that Huntress Managed EDR offers make my work significantly easier because I do not have to install Huntress Managed EDR specifically on every single client machine individually. My RMM, which is Gorilla, has defined policies, scripts, and integration with Huntress Managed EDR. I only need to map the client in Huntress Managed EDR organization with my Gorilla client, and I can create policies to install Huntress Managed EDR automatically when Gorilla is installed on the client machine. This greatly streamlines my workload, allowing me to manage Huntress Managed EDR installation and reinstallation directly from both Gorilla and the Huntress Managed EDR platform.

Huntress Managed EDR has positively impacted my organization because I can confidently tell clients that I am offering a best-in-class, state-of-the-art MDR solution incorporated within my offerings. This means my clients do not need to purchase any other antivirus or MDR solution or pay me separately for any additional security, creating a strong value proposition and enhancing my competitive position.

One area where Huntress Managed EDR can improve is in alerting. Recently, one of the RMMs I use went crazy and was flagged by Windows Defender antivirus as a Trojan. However, I was not alerted by Huntress Managed EDR about the Trojan detected on my computer, though Windows Defender quarantined it. Huntress Managed EDR indicated this is a normal behavior, but I would prefer to be alerted whenever there is any incident involving Windows Defender on any machines, regardless of the status of the incident.

I have been using Huntress Managed EDR for about three years or more.

Huntress Managed EDR is stable so far.

Huntress Managed EDR is easy to scale; it is automatic.

My experience with customer support has been good; I have been assigned an account manager, and I have no complaints.

Before choosing Huntress Managed EDR, I considered SentinelOne, but I did not evaluate the MDR side of it. I was using SentinelOne's EDR side for about three to four years before switching to Huntress Managed EDR.

While I do not have specific measurable metrics to share, I can say that I have seen a return on investment since I do not need another staff member to manage the alerts or threats from any client machines, which means money and time saved.

My experience with pricing, setup cost, and licensing has been very straightforward, as Huntress Managed EDR pricing is clear, the setup cost is transparent, and licensing is easy to understand.

The cloud provider I use is Huntress.

Using Huntress Managed EDR is straightforward; I only need to install it on the client machine, and then I have access to the Huntress Managed EDR platform to view all the relevant information in one place.

The fact that the solution is fully managed by Huntress Managed EDR 24/7 has significantly reduced my workload regarding triaging and managing alerts, providing me with assurance and peace of mind that all my network and computers are secured.

I do take advantage of Huntress Managed EDR's ability to automatically remediate low-severity threats, which has reduced my workload related to security operations because I do not have to continuously monitor all my client machines for all alerts.

My advice to others looking into using Huntress Managed EDR is that it is a very robust solution that offers great value for money at a very good price. I would rate my overall experience with this solution a 10 out of 10.