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General Manager Applications at a tech services company with 201-500 employees
Reseller
Top 5Leaderboard
A strong solution with great technical support and third-party marketing services for partners
Pros and Cons
  • "The technical support that clients get from IBM is excellent."
  • "IBM should be more flexible with marketing or offer marketing events themselves and invite the partners to attend. That might be far more productive."

What is our primary use case?

We've used IBM Power Systems in our passport and immigration department. It's a government-run department. 

We've also used it with a few SMEs. They required smaller versions offsite with our systems. We did sell an IBM system to a couple of universities where they had about 20,000 students. It's used in a variety of instances and environments.

What is most valuable?

I'm working for an IT company and our work is to sell the products, I'm not really a direct user of it. I can't really say much about the features as I'm not an end-user.

The product does offer co-marketing services to their partners.

The solution is the best product on the market.

The technical support that clients get from IBM is excellent.

What needs improvement?

Overall, IBM actually does restrict us, the sellers, at a limited percentage of margin when you're selling the product. We cannot go above 8%. That's something as a business that can be difficult, as we do suffer because at times. We don't have the option of quoting more and making more money out of it. We can't due to the IBM compliance.

In terms of features, as a salesperson and not an end-user, I haven't really explored the product and can't say exactly what might be lacking.

IBM does have a market presence here in Pakistan, however, the kind of penetration that Huawei has is a lot more. They have a larger enterprise team that sells products here and they have a direct relationship with the customers. IBM relies a lot more on the partners rather than going to the customers directly. Due to their approach, Huawei has captured about 70-80% of the server and storage industry and market in Pakistan.

I do understand that IBM does offer co-marketing funds for us to actually promote IBM and its products. We have actually utilized them in the past as well, maybe three, four years ago. However, IBM does have a very, very, strict kind of compliance. When it comes to us providing documentation, there is cross-questioning. Our finance team may even back out not because of the misuse of money, but because of the amount of documentation required. It's not worth it for our marketing and finance team to utilize the offer. It's too rigorous and it takes them off dealing with other aspects of their jobs.

IBM should be more flexible with marketing or offer marketing events themselves and invite the partners to attend. That might be far more productive.

For how long have I used the solution?

We've been dealing with the solution for five or six years at least at this point. It may even be a bit longer. It's been a while.

What do I think about the scalability of the solution?

We've sold this product to a variety of organizations, from SMEs to government departments to universities, and the sizing suits them all.

We do plan to continue to offer the product to other clients in the future.

How are customer service and technical support?

Our team has never escalated any issues when it comes to getting support directly from IBM. In that sense, they are pretty much satisfied. It's my understanding that support is something that IBM is really good at. That's the reason why IBM does have the type of customers who do have the appropriate budget and who really value the services and the after-sales services and support that IBM offers.

How was the initial setup?

We have our own installation and deployment team for IBM. They handle all aspects of it so that the client doesn't have to worry about the technical side.

What about the implementation team?

We handle the implementation for our clients.

What's my experience with pricing, setup cost, and licensing?

The solution is relatively expensive if you compare it with any competitors of IBM. I would say you need to compare this price with the Huawei or with HPE and probably with Dell EMC. 

Their products are relatively cheaper compared to IBM. I do understand that IBM does offer the best product, however, in terms of pricing, that's something that does limit us. Usually, when we participate in opportunities we do qualify when it comes to the technical side of things. Financially we are looking at the highest or maybe the second-highest price. That's something that actually makes us not want to sell IBM if we can avoid it.

What other advice do I have?

We typically use the latest versions of the solution. We tend to follow whatever the customer requirement is. They are inclined to work by night in the office on the latest product that IBM is offering.

We work with on-premise as, over here at least, people are not too inclined towards the cloud. They prefer having hardware of their own in their own data centers.

I'd recommend this solution to other organizations.

Overall, on a scale from one to ten, I'd rate it at an eight.

Better pricing would be one thing that may convince me to give it higher marks. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Farrokh Farrokh
CEO at a tech vendor with 11-50 employees
Reseller
Top 5
It is easy to set up and has a single dashboard for upgrading different views and devices
Pros and Cons
  • "The IMM tool is great because we can upgrade different views and device versions very quickly. We can upgrade everything from a single point through a single dashboard, which is great for us because we also have Lenovo storage. Lenovo ThinkSystem also has Xclarity built into the system."
  • "HP has a riser inside, but Lenovo does not have a riser. It would be good to have a riser with Lenovo. The GUI of the system is really bad. HP has a very good UI for smart memories and everything inside, but in Lenovo, we have a black-and-white UI. HP right now manufactures a server with scalable SP1 and SP2 on a single machine, which is not the case with Lenovo. They are changing the machine. For SP 1, there is one server, and for SP2, there is another server, which is really bad. In HP, we can use two models of processors in a single case. Lenovo should also be improved to have SP1 and SP2 scalable processors simultaneously on a single machine. They should not release another machine. This issue is also there in H3650 severs. They are all inside, but only V3 CPU or only v4 CPU can work, whereas, in HBG9, we can deploy V3 and V4 simultaneously. Lenovo also needs to advertise more because I can't see advertisements anywhere."

What is our primary use case?

We are using this solution without any errors on the main boards or other systems. We are also using the storage of Lenovo, that is, V7000. We have 30 VM machines on the servers here, and we are using SP1 scalable processors.

We are buying all the things to use from Lenovo. Everything comes from Lenovo, that is, hard drives, racks, memory, and processors.

What is most valuable?

The IMM tool is great because we can upgrade different views and device versions very quickly. We can upgrade everything from a single point through a single dashboard, which is great for us because we also have Lenovo storage. Lenovo ThinkSystem also has Xclarity built into the system.

What needs improvement?

HP has a riser inside, but Lenovo does not have a riser. It would be good to have a riser with Lenovo. The GUI of the system is really bad. HP has a very good UI for smart memories and everything inside, but in Lenovo, we have a black-and-white UI.

HP right now manufactures a server with scalable SP1 and SP2 on a single machine, which is not the case with Lenovo. They are changing the machine. For SP 1, there is one server, and for SP2, there is another server, which is really bad. In HP, we can use two models of processors in a single case. Lenovo should also be improved to have SP1 and SP2 scalable processors simultaneously on a single machine. They should not release another machine. This issue is also there in H3650 severs. They are all inside, but only V3 CPU or only v4 CPU can work, whereas, in HBG9, we can deploy V3 and V4 simultaneously.

Lenovo also needs to advertise more because I can't see advertisements anywhere. 

For how long have I used the solution?

I have been using this solution for more than four years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable. We are deploying the servers for our customers. One of our customers has about 100 people working in the factory.

How are customer service and technical support?

I got support for a license issue, where I made a mistake in typing the serial number because of which it wasn't matching. Their support was really great. They edited my serial number, and I could get the IMM license very quickly.

How was the initial setup?

It is not complex. It is easy for us. The deployment took less than a week because we know what we should do. In four or five days, we had deployed it into the server. HP is easier to deploy than Lenovo. 

What's my experience with pricing, setup cost, and licensing?

The licensing cost is the same as HP. It doesn't have any additional cost. However, the price, for example, for the memory option, does not match other vendors such as HP or Dell. They should work on the pricing of Lenovo. It is a great competitor, and it should compete with the price. 

What other advice do I have?

I would rate Lenovo ThinkSystem Rack Servers a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Shehan Attapattu
head of presales at a integrator with 11-50 employees
Real User
Top 5Leaderboard
Large storage capacity, feature-rich, reliable, and the support is good
Pros and Cons
  • "The most valuable feature is that it can support up to 32 drives of internal storage."
  • "I would like to have support for performing a detailed analysis of the server from a mobile device."

What is our primary use case?

We are a system integrator and the Dell EMC PowerEdge XE Server is one of the products that we implement for our clients. Our customers use it as a server in their network.

What is most valuable?

The most valuable feature is that it can support up to 32 drives of internal storage. This is a very large capacity for a single server and a key advantage for this product.

Support is very good from Dell.

The compatibility of the controller is one of the main advantages.

It is a secure platform and has a number of unique features.

These servers can implement a virtualization platform, so they don't need to utilize their internal storage.

Integrating with other vendors is easy. Using the direct management interface, you can integrate with many other platforms.

What needs improvement?

I would like to have support for performing a detailed analysis of the server from a mobile device.

For how long have I used the solution?

We have been implementing Dell EMC PowerEdge XE Servers for more than three years.

What do I think about the stability of the solution?

This is a very stable product. We have implemented more than 60 servers over the past three years and we have not come across any issues with stability. It is a very reliable server.

What do I think about the scalability of the solution?

This is a really scalable server. We normally configure it with three terabytes, but you can get larger storage or add more internal drives. You can also scale up in terms of the number of CPU cores.

We have more than 20 customers.

How are customer service and technical support?

Technical support from Dell is very good.

Which solution did I use previously and why did I switch?

Several years ago when I was with another company, I worked with various HPE solutions including the ProLiant DL Servers and BladeSystem.

With respect to BladeSystem, HPE is dominating in Sri Lanka.

How was the initial setup?

The initial setup is straightforward because all of the tools are available with the servers. We have deployed the enterprise version and it can also be done remotely, where we don't need to attend the site.

We can deploy in less than an hour, including everything.

What about the implementation team?

We are system implementors and our in-house team handles deployment and maintenance. We have 12 engineers who are certified on this product.

What's my experience with pricing, setup cost, and licensing?

If you want an SLA for parts and equipment then you need to purchase a support agreement.

What other advice do I have?

In summary, this is a good product and I recommend it.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
Md. Lyas Uddin Bhuiyan
Senior Manager at Express Systems Limited (ESL)
Real User
Top 20
Easy to set up and the remote management capability is good
Pros and Cons
  • "The most valuable features are remote management and iDRAC."
  • "The design, in terms of power efficiency, can be improved."

What is our primary use case?

We are a solution provider and this is one of the storage products that we implement for our clients.

What is most valuable?

The most valuable features are remote management and iDRAC. Manageability is definitely one of the good points for Dell servers.

This is a quality product that can be customized for our clients.

What needs improvement?

The design, in terms of power efficiency, can be improved.

Improvements should be made in terms of field expandability. Scalability, in general, has room for improvement.

Support for virtualization support can be better.

For how long have I used the solution?

I have been working with Dell Rack Servers for about 15 years, since 2004.

What do I think about the stability of the solution?

The Dell PowerEdge Rack Servers are definitely stable. Once we start one, we don't shut them down. The run for three, four, or five years at a time, and the performance does not decrease.

What do I think about the scalability of the solution?

It is easy to scale, although when the server is built, you need to include options for future expandability. In cases where we create room in advance, it is easy. Otherwise, there can be some difficulty.

How are customer service and technical support?

The local support in Dhaka is very good and we are happy with it.

Which solution did I use previously and why did I switch?

I have worked with a variety of Dell PowerEdge models including 1850, 2850, 2900, 2950, 5710, 720, and 740.

How was the initial setup?

The initial setup is very easy, as is the management. The time required for deployment depends on the environment and requirements. For example, it will differ based on whether it is a cluster deployment versus a VM implementation.

Which other solutions did I evaluate?

We also work with similar servers from HPE and Cisco. Many of the features and capabilities are the same. The suitability of one product over another depends on the specific requirements.

What other advice do I have?

In summary, this is a good product and I have had a good experience with it. 

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
IT Manager at a pharma/biotech company with 11-50 employees
Real User
Top 5Leaderboard
Reliable hardware and good support
Pros and Cons
  • "Its hardware is really reliable. We also like Cisco for its support."
  • "Its accessibility and manageability can be improved. Currently, we have to visit the office to manage it. It should be manageable outside our network. I would like it to be on the cloud."

What is most valuable?

Its hardware is really reliable. We also like Cisco for its support.

What needs improvement?

Its accessibility and manageability can be improved. Currently, we have to visit the office to manage it. It should be manageable outside our network. I would like it to be on the cloud.

For how long have I used the solution?

I have been using this solution for almost three years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable. We have around 200 users.

How are customer service and technical support?

Their technical support is good. Their response time is also good. I don't have any problem with their support.

Which solution did I use previously and why did I switch?

We were using HP ProLiant. After migrating to the Cisco network, we are using Cisco products. For our server also, we preferred Cisco.

What about the implementation team?

The vendor installed the product. The vendor and our system administrator worked together. It took us three days to deploy. 

What's my experience with pricing, setup cost, and licensing?

Cisco is expensive, but we didn't look at the cost of the product. We were looking at reliability and support.

What other advice do I have?

I would definitely recommend this solution. When you hear the brand Cisco, you don't really need to recommend it. For me, it is the number one brand for network devices and servers. Cisco is always there in Gartner Magic Quadrant.

I would rate Cisco UCS C-Series Rack Servers a nine out of ten. They just need the ability to be managed on the cloud.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Get our free report covering Dell EMC, Lenovo, Hewlett Packard Enterprise, and other competitors of HPE ProLiant DL Servers. Updated: January 2022.
564,322 professionals have used our research since 2012.