We changed our name from IT Central Station: Here's why
Help Desk Software Questions
Randy Olsen
Coordinator of Information Technology at Mississippi Bend Area Education Agency
Jan 05 2022
Hi community members, We need a lightweight ticketing system with superior communication/ticket submission options like chat/SMS/email (for ease of use by end-users). Having a KB would be ideal and we don't need a ton of depth around SLAs, billing or CRM features. As we're an EDU/K12 organizati...
Read More »
6 Answers
PeerSpot (formerly IT Central Station)
Aug 30 2021

Hi peers, 

Can you share with other users what your preferred choice is for help desk software and why? Did you compare it to other solutions? 


Muzaffar AbbasJIRA Due to its agility.
Syed Abu Owais Bin NasarI will recommend the BMC Helix Remedyforce ITSM solution. BMC Remedyforce based… more »
Ian MacFarlaneAt the Enterprise level Ivanti, mid-tier SysAid, or SAManage.
10 Answers
PeerSpot (formerly IT Central Station)
Aug 17 2021

Which help desk software would you recommend for this purpose?

José RiosGreetings, first of all what makes a good ticket system? Responding to your… more »
Vadim TomkevichSetting up and running the IT help desk you most probably think about their… more »
Cheryl SobkowThe tool that you use should have the functions that are important to your… more »
7 Answers
PeerSpot (formerly IT Central Station)
Oct 12 2021

Hi community members,

What makes a good ticketing system? There are so many ticketing systems out there to choose from. What features should one look out for when choosing a ticketing system?

reviewer933414Ticketing system must have multiple ways of logging a ticket (self-service… more »
Cheryl SobkowA sound ticketing system brings together via integration, those parts of your… more »
Ignacio TorresI would say it much depends on your type of business and needs. Regardless of… more »
9 Answers
Manager of IT Connectivity at a healthcare company with 51-200 employees
Oct 25 2021
I am evaluating different support platforms for my Healthcare organization. The intention is to use the platform with external and internal users, and the platform should be HIPAA compliant with all the required guidelines of encryption with data in transit and data at rest. I've looked into t...
Read More »
8 Answers
Ariel Lindenfeld
Sr. Director of Community
PeerSpot (formerly IT Central Station)
Jul 21 2021

Let the community know what you think. Share your opinions now!

LinhFriendly UI and ease of use. Rapid display all information on report , request… more »
Anuj MishraWhen you choose any help desk software, there are a lot of things that can… more »
18 Answers