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ForgeRock OverviewUNIXBusinessApplication

ForgeRock is #1 ranked solution in top Customer Identity and Access Management tools, #3 ranked solution in top Access Management tools, and #5 ranked solution in top Identity Management (IM) tools. PeerSpot users give ForgeRock an average rating of 7.4 out of 10. ForgeRock is most commonly compared to SailPoint IdentityIQ: ForgeRock vs SailPoint IdentityIQ. ForgeRock is popular among the large enterprise segment, accounting for 72% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 28% of all views.
Buyer's Guide

Download the Access Management Buyer's Guide including reviews and more. Updated: July 2022

What is ForgeRock?

ForgeRock is a comprehensive open-source identity and access management solution designed to meet the unique needs of your users and workforce. With ForgeRock you can orchestrate, manage, and secure the complete lifecycle of identities in any cloud or hybrid environment. ForgeRock allows you to set up bot detection, identity proofing, and risk-based authentication.

With ForgeRock, you can define access policies and automate the management of the identity lifecycle all from a central, easy to use, and graphical dashboard. ForgeRock Access Management allows you to build safe authentication using options like passwordless and usernameless logins, single sign-on, biometrics, contextual analytics, and behavioral authentication. When threats appear, you can swiftly change how your users access your most sensitive applications and provide users with secure access to the applications, systems, and resources they need on demand.

ForgeRock Benefits and Key Features

  • Elevate your security and efficiency: Consolidating your legacy systems under one single platform provides reliable, unified control over all your user identities and access-related policies. ForgeRock Access Management also supports scaling existing policies for application onto new setups.

  • Passwordless authentication: Implementing passwordless authentication is simple with ForgeRock Access Management. You can easily replace user-selected passwords with other options, such as easy multi-factor authentication, biometrics, and SSO.

  • Identity governance: ForgeRock Identity Governance is a modern, AI-driven identity governance solution. By leveraging ForgeRock generated analysis reports, you can identify and apply appropriate user access, automate high-confidence access approvals, recommend certification for low-risk accounts, and review high-risk and inappropriate user access privileges. In addition, you can grant and enforce access to systems, applications, and infrastructure according to established policies.

Reviews from Real Users

ForgeRock stands out among its competitors for a number of reasons. Two major ones are its robust identity and access tools and its being easy to manage and scale with one central dashboard.

PeerSpot users note the effectiveness of these features. A technology solutions leader at an outsourcing company writes, “We need it for multiple clients, multiple implementations. Not all of them are necessarily a multi-tenant solution. We need a very versatile solution that can do a lot of work, but from a single instance that we can centralize authentications and we don't duplicate the efforts and that's where ForgeRock seems to do better.”

Mohamed B., a cyber security consultant at a tech company, writes, "Their access management solution, OpenAM, is most valuable because it meets the needs of a lot of users. ForgeRock secured our system so that it is accessed only by authorized people, and it implemented the SSO."

ForgeRock was previously known as ForgeRock Identity Platform, ForgeRock OpenIDM .

ForgeRock Customers

Geico, Thomson Reuters, Salesforce, McKesson, Trinet, SKY, BNP Paribas, Deloitte, Capgemini, North Western University

ForgeRock Video

ForgeRock Pricing Advice

What users are saying about ForgeRock pricing:
  • "We have multiple clients we are looking at right now. We are at a very small number, however, the idea and the goal is to grow. We are looking at about $100,000 and $50,000 a minimum a month cost. That'd be minimum maybe in a couple of years."
  • "The pricing of the solution is fair but I do not have the full details."
  • "Its licensing is on a yearly basis, but it also depends on the contract that you have with the vendor. They have multiple types of contracts. There are additional costs to the standard licensing fees. If you need some of the features, you have to pay more."
  • "The license is purchased annually per user. However, you can negotiate if you are signing for a longer period of time. When comparing this solution to others on the market it is priced fair, it is not at the top of the price range or at the bottom end."
  • "Its price is comparable to other products in the market."
  • "It's a bit pricey and could be more competitive."
  • ForgeRock Reviews

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    Technology Solutions Leader at a outsourcing company with 10,001+ employees
    Real User
    Top 20
    Good for multi-client setups and easy to implement but the scalability seems uncertain
    Pros and Cons
    • "Even though we have very small business interests with them today, they see that we plan on growing drastically over the next two years. Therefore, we have excellent support and we are now at a point where we are not calling tech support. We pick up a phone and call the Account Manager and they'll get everything resolved for us. We don't have to queue along with everybody else and go through a long process."
    • "We're worried about the scaling. We're told it will be okay and there won't be issues, however, I'm not 100% convinced."

    What is our primary use case?

    We primarily use the solution for multiple clients and multiple implementations.

    What is most valuable?

    Fundamentally, we're not using ForgeRock as a single application Identity Management Solution. We need it for multiple clients, multiple implementations. Not all of them are necessarily a multi-tenant solution. We need a very versatile solution that can do a lot of work, but from a single instance that we can centralize authentications and we don't duplicate the efforts and that's where ForgeRock seems to do better.

    What needs improvement?

    We need some more time with the solution to really note if there are specific features that are missing. Currently, it's doing a good job of covering what we need.

    We're worried about the scaling. We're told it will be okay and there won't be issues, however, I'm not 100% convinced.

    We've signed the contract and yet we're still not going through the typical process, which is worrying.

    For how long have I used the solution?

    We started using the solution a few months ago.

    Buyer's Guide
    Access Management
    July 2022
    Find out what your peers are saying about ForgeRock, Microsoft, Okta and others in Access Management. Updated: July 2022.
    621,327 professionals have used our research since 2012.

    What do I think about the stability of the solution?

    It's been only two, three months. So far, we haven't seen any issues and I'm not sure if we will have any issues in the next year or so. 

    However, as we move, my biggest concern in the past and right now is when we start adding multiple clients to the same base setup. That's where I'm more worried about how it will take individual authentication versus claims level authentication. I wonder about how it's going to handle all of that. That's where I'm more worried. I'm patiently waiting for a few clients to be on the platform. 

    What do I think about the scalability of the solution?

    I'm worried about the scalability of it. I'm not worried about the scalability itself. I'm sure it will scale. However, I'm concerned about what sorts of problems we'll run into when we start scaling the solution higher. Right now it's very low volume.

    They have assured me it will be fine. We just got a new Account Manager assigned to my company and she's assured me that any such problems and they will be able will align with their standard scalability structures. She has assured me that if there are any issues, their team would jump in and make sure that our clients are not going to be impacted by any issues we might end up having.

    How are customer service and support?

    We're still in the honeymoon phase with ForgeRock. Even though we have very small business interests with them today, they see that we plan on growing drastically over the next two years. Therefore, we have excellent support and we are now at a point where we are not calling tech support. We pick up a phone and call the Account Manager and they'll get everything resolved for us. We don't have to queue along with everybody else and go through a long process. Maybe it will be different once we are around for a while. However, since we are a growing account, we are an enterprise account, and the Account Manager is really new, we are being treated a little bit differently than regular customers. Obviously, I don't expect it to be this red carpet a year down the lane. That said, right now, it's very nice.

    Which solution did I use previously and why did I switch?

    We did previously use a different solution. Scalability and consolidated implementation was one of the reasons we had the previous product. However, I can't even remember the name of it. With the previous product, the problem was we had to put a base set up for every client differently when it is not a multi-tenant solution. That was one of the reasons we switched to ForgeRock. Even though the implementations are not multi-tenant, we can re-route all the IT management through ForgeRock at this point in time.

    How was the initial setup?

    The initial setup wasn't too complex. I didn't think it was any difficult. I sometimes believe I don't give enough credit to my team. Some of my team members have upwards of about 20 years experience in doing this. They're doing these types of implementations all of the time and they make it seem very easy. I haven't heard a single problem from them. They seem to have handled the entire process very well.

    What's my experience with pricing, setup cost, and licensing?

    In terms of usage, it's not our standard cost. We're not doing it for our purpose. We have multiple clients we are looking at right now. We are at a very small number, however, the idea and the goal is to grow. We are looking at about $100,000 and $50,000 a minimum a month cost. That'd be minimum maybe in a couple of years. We expect that to double, at least based on how many solutions we scale to. The amount of money we spend on ForgeRock will depend on the number of clients we get. Right now it is on one product, so it is not that much currently. If we scale it to other products, that number will change drastically.

    What other advice do I have?

    We are just customers. We don't have a business relationship with the solution.

    I don't have the details in regards to which version of the solution we're using.

    My advice to other potential users would be to not look at the cost savings when you scale. Instead, look at the issues you will run into when you scale. If you plan for scaling two years down the line, the mistake we made a couple of times in other solutions was that it was actually more expensive when you scale without the architecture properly done. Therefore, take the time to plan ahead.

    Currently, I'd rate the solution at a seven. I'm a little worried that, even though we've signed the contract, we are being channeled through a couple of leaders rather than going through the regular process. I'm worried about how that new process is going to be for us.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Head Of Service Management at a financial services firm with 501-1,000 employees
    Real User
    Top 20
    Scalable, stable, but complex installation
    Pros and Cons
    • "The solution is very scalable. We have a lot of users that have been increasing over the years that we have been using it. We have approximately 20,000 users."
    • "In an upcoming release, the solution could improve by limiting the need to do customizations."

    What is our primary use case?

    We use the solution for the authorization and authentication of various applications.

    What is most valuable?

    The solution has the ability to handle a lot of users.

    What needs improvement?

    In an upcoming release, the solution could improve by limiting the need to do customizations.

    For how long have I used the solution?

    I have been using the solution for more than three years. 

    What do I think about the stability of the solution?

    I find the solution to be stable, it has been working well. However, we have encountered some stability issues when we tried to upgrade. Normally we would have to reboot the server and occasionally have performance and tunning issues. The solution's stability during the upgrade should be improved.

    What do I think about the scalability of the solution?

    The solution is very scalable. We have a lot of users that have been increasing over the years that we have been using it. We have approximately 20,000 users.

    How are customer service and technical support?

    Whenever we experience an incident, we call everyone in the breach and the system owner expert will call the support of the solution. The support could improve because we sometimes have to repeat ourselves since the support is across different time zones.

    How was the initial setup?

    The initial setup of the solution was quite complex because we tried to use it as a Single Sign-On with multiple applications or customers. 

    What about the implementation team?

    The solution requires a vendor consultant for the implementation to make the right choices. 

    What's my experience with pricing, setup cost, and licensing?

    The pricing of the solution is fair but I do not have the full details.

    What other advice do I have?

    My advice to other users is to be careful about customizing the solution. If you customize the solution you will need good documentation and information that will have to be retained otherwise, there will be a knowledge gap. Especially if you use it for Single Sign-On or federated authentication and authorization. The more you customize it the more it will cause some issues when you are trying to upgrade. We have found in this particular instance if you do the customization you should have certain consistent standards. If you have this solution across multiple teams, there is no single party that has an overview of the code, and what ends up happening is there is too much customization making the upgrades difficult. However, this all depends on the business.

    If we are using the solution in a certain way, especially the authorization with customization can cause problems. Every application might have a different way to authorize its functions in the area. However, the authentication is very straightforward. You have to be careful about customizing the solution, and how to sustain it across your teams. Every three to five years you will need to do an upgrade. Otherwise, you will not be supported. Most of us just treat it as a project, then we move on, and we do not use it until a few years later and then we run into large issues.

    I rate ForgeRock a six out of ten. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Access Management
    July 2022
    Find out what your peers are saying about ForgeRock, Microsoft, Okta and others in Access Management. Updated: July 2022.
    621,327 professionals have used our research since 2012.
    Mohamed Yassine Benomar - PeerSpot reviewer
    Cyber Security Consultant at a tech company with 10,001+ employees
    Vendor
    Top 20
    Reliable and useful for securing our system, but should be a little bit easier to implement
    Pros and Cons
    • "Their access management solution, OpenAM, is most valuable because it meets the needs of a lot of users."
    • "It should be a little bit easier to implement. It is user-friendly, but there is always scope for improvement."

    What is our primary use case?

    We use this solution to manage the identity and access of users to SI and other applications of our company. We implement the identity of the users in that SI.

    How has it helped my organization?

    It secured our system so that it is accessed only by authorized people, and it implemented the SSO.

    What is most valuable?

    Their access management solution, OpenAM, is most valuable because it meets the needs of a lot of users.

    What needs improvement?

    It should be a little bit easier to implement. It is user-friendly, but there is always scope for improvement.

    What do I think about the stability of the solution?

    It is a reliable solution.

    What do I think about the scalability of the solution?

    It is scalable. We have scaled it.

    In terms of the number of users, the whole company has to use ForgeRock to be able to connect to the company. For its administration, we have a team of five people. We don't have any plans to increase its usage.

    How are customer service and technical support?

    Their technical support is good.

    Which solution did I use previously and why did I switch?

    I have used SiteMinder and EmpowerID and a solution from Okta.

    How was the initial setup?

    Its implementation is a little bit complex. It took us between four to six months. 

    In terms of the implementation strategy, we identified the functional aspects and tried to see if it would meet the needs. After that, we implemented it in the Dev environment, and after that, we implemented it in the Production environment.

    What about the implementation team?

    I implemented it myself. It does require maintenance, and I handle its maintenance.

    What's my experience with pricing, setup cost, and licensing?

    Its licensing is on a yearly basis, but it also depends on the contract that you have with the vendor. They have multiple types of contracts. 

    There are additional costs to the standard licensing fees. If you need some of the features, you have to pay more.

    What other advice do I have?

    I would recommend this solution if it meets the needs of a company. It is a good solution. You have to implement it to see if it responds to your needs. 

    I would rate ForgeRock a seven out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    Tavernt Muchenje - PeerSpot reviewer
    Managing Director at I'curity Solutions
    Real User
    Top 20
    Integrates well, keeps up with market trends, and priced well
    Pros and Cons
    • "The solution integrates well and it is important for them to keep up with the current trends in the market quickly enough, and they have been doing a good job at it."
    • "The solution requires more simplified customization. However, part of the problem is my clients determining their own preferences. Technology can help and do many things, but you have to define your own policies to ensure that the solution or service works within those parameters. Helping customers understand their business and different processes is another issue not relating to the functionality of this solution."

    What is our primary use case?

    My clients use the solution primarily for customer identity management, access management, customer onboarding, data management, and authentication.

    What is most valuable?

    The solution integrates well and it is important for them to keep up with the current trends in the market quickly enough, and they have been doing a good job at it.

    What needs improvement?

    The solution requires more simplified customization. However, part of the problem is my clients determining their own preferences. Technology can help and do many things, but you have to define your own policies to ensure that the solution or service works within those parameters. Helping customers understand their business and different processes is another issue not relating to the functionality of this solution.

    The reports could be more customizable in an upcoming release, and the overall customization could be simplified by making drag-and-drop functionality.

    For how long have I used the solution?

    I have been using this solution within 12 months.

    What do I think about the stability of the solution?

    I have found the solution stable.

    What do I think about the scalability of the solution?

    There is a lot of options for scalability in this solution.

    How are customer service and technical support?

    ForgeRock was born out of the open souced technology and users can use the community support without a license. Users with a commercial license can talk directly with the support agents that can immediately assist them with their problems.

    How was the initial setup?

    The installation is very simple.

    What's my experience with pricing, setup cost, and licensing?

    The license is purchased annually per user. However, you can negotiate if you are signing for a longer period of time. When comparing this solution to others on the market it is priced fair, it is not at the top of the price range or at the bottom end.

    What other advice do I have?

    My advice to those wanting to implement ForgeRock is if they are looking for a strong customizable identity management solution that strikes the balance between convenience and security then this is probably a good choice for you.

    I rate ForgeRock an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    Sami Alsouri - PeerSpot reviewer
    Identity and Access Manager at Freiberufler
    Real User
    Top 20
    A stable and scalable solution with good intelligent authentication feature
    Pros and Cons
    • "I like the intelligent authentication feature."
    • "It should have a better user interface. Its flexibility should also be improved. It is not about simplifying; it is more about flexibility. Each company has its own requirements, and ForgeRock can provide more flexibility in terms of the use of existing modules to implement features for the customers."

    What is our primary use case?

    I have been using ForgeRock as a central repository for identities. We have OpenIDM as one of the products. We also have access management and single sign-on authentication for single sign-on purposes. 

    There are different use cases. One of the interesting projects was to use ForgeRock as software as a service for the biggest telecommunication company in Switzerland. They used it as a service for their customers.

    What is most valuable?

    I like the intelligent authentication feature.

    What needs improvement?

    It should have a better user interface. Its flexibility should also be improved. It is not about simplifying; it is more about flexibility. Each company has its own requirements, and ForgeRock can provide more flexibility in terms of the use of existing modules to implement features for the customers. 

    For how long have I used the solution?

    I have been using this solution for three to four years.

    What do I think about the stability of the solution?

    It is stable.

    What do I think about the scalability of the solution?

    It is scalable.

    How are customer service and technical support?

    It depends on whether you have a good partner network. If you have limited support for professional technical services, there could be some pain points.

    How was the initial setup?

    The deployment depends on the use cases and the size of the company. It can be complex for bigger environments, but for smaller companies, it is straightforward. For example, for one of the biggest chemical companies in Germany, we were searching millions of identities. We didn't apply it at the end because of some budget reasons, and the project was canceled or frozen. 

    What's my experience with pricing, setup cost, and licensing?

    Its price is comparable to other products in the market.

    What other advice do I have?

    I would recommend this solution. I would advise others to look for a good integrator.

    I would rate ForgeRock a nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    PeerSpot user
    President at a tech services company with 11-50 employees
    Reseller
    An access management platform that is stable and DevOps-ready, but the deployment process could be improved
    Pros and Cons
    • "ForgeRock has CIAM, which other products didn't have, and they have DevOps ready."
    • "Automatic Deployment needs improvement. it could be made easier."

    What is our primary use case?

    We use this product as an access management platform.

    What is most valuable?

    ForgeRock has CIAM with leading and innovative solutions.  ForgeRock is DevOps and cloud ready.

    What needs improvement?

    Automatic Deployment needs improvement. It could be made easier.

    In the next release, I would like it to be easier to use, easier to deploy, and more implementation-friendly.

    For how long have I used the solution?

    I have been using this solution for over five years.

    We are currently using the latest version.

    What do I think about the stability of the solution?

    This solution is relatively stable.

    What do I think about the scalability of the solution?

    It's a scalable product. We have implemented it for over 5,000 users.

    How are customer service and technical support?

    The technical support is fine and we have not had any issues.

    Which solution did I use previously and why did I switch?

    I have worked with many other solutions such as CA, IBM, Oracle, and Ping Identity.

    What's my experience with pricing, setup cost, and licensing?

    It's a bit pricey and could be more competitive.

    What other advice do I have?

    If you are thinking of using this solution then you should find a service provider who is trained. Troubleshooting skills like performance tuning are important. 

    It's a bit costly, so you should make it pluggable so that you can switch vendors when you want.

    Generally, you need to be careful not to lock-in 100%.  Select a loosely coupled approach, that way you can replace individual modules if you want to.

    Go with open standards and avoid using any proprietary protocols. 

    I would rate this solution an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
    PeerSpot user
    Buyer's Guide
    Download our free Access Management Report and find out what your peers are saying about ForgeRock, Microsoft, Okta, and more!
    Updated: July 2022
    Buyer's Guide
    Download our free Access Management Report and find out what your peers are saying about ForgeRock, Microsoft, Okta, and more!