SmritiGupta - PeerSpot reviewer
Senior CyberSecurity Consultant at RNS
User
Top 10
Provides data protection and helps in meeting compliance and automation requirements
Pros and Cons
  • "The most valuable features of ForgeRock are social login and data protection."
  • "The solution's deployment should be made easier."

What is our primary use case?

We use ForgeRock to implement SSO MSA for different customers with large databases. We also use the solution to unify their system and dashboards.

What is most valuable?

The most valuable features of ForgeRock are social login and data protection. From an organization's point of view, data privacy is the most valuable feature of ForgeRock. Data should be protected in the right way in an organization. User data is everything in an organization, and if data hacking harms an organization's reputation.

ForgeRock is a very good product for security and meeting your compliance and automation requirements. Our IT team's workload has definitely reduced after implementing ForgeRock.

What needs improvement?

The solution's deployment should be made easier.

For how long have I used the solution?

I have been using ForgeRock for nine or ten months.

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What do I think about the stability of the solution?

The solution's stability has to be better, but it depends mainly on how the solution is deployed. Everything is linked to the deployment style. If the deployment is done properly, everything can be fixed automatically.

I rate the solution a seven out of ten for stability.

What do I think about the scalability of the solution?

Around four to five users are using the solution in our organization.

I rate the solution ten out of ten for scalability.

How are customer service and support?

The solution’s technical support is good.

How would you rate customer service and support?

Positive

How was the initial setup?

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a five out of ten.

What about the implementation team?

The solution’s deployment takes more than two to three months. We need to install the identity gateway servers first, and based on the gateway servers, they have to initiate the proxy servers. Once the proxy servers are properly configured, I can start with my different application integration. The whole process itself stretches to two months. That's why it's a very lengthy procedure.

What's my experience with pricing, setup cost, and licensing?

ForgeRock is an expensive solution.

What other advice do I have?

We are using ForgeRock mostly for banks and universities. We are letting them use the self-registration page via social logins, having the consent to provide the data, and implementing the ease of logging into the system. So, this is how we are using the solution's CIAM.

Overall, I rate the solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Technology Security Analyst at a tech services company with 10,001+ employees
Real User
Top 20
Very easy to navigate, handle and manage applications
Pros and Cons
  • "Easy to navigate, handle and manage the applications."
  • "Lacks simplified documentation within the tool that requires use of a separate portal."

What is our primary use case?

ForgeRock is basically an IAM tool and we use it for access to multiple resources or applications. It's basically an identity and access management tool. We are business partners with ForgeRock and I'm a security delivery analyst.

How has it helped my organization?

It's had a good impact and we've seen an increase in revenue. 

What is most valuable?

I like the ease of navigating, handling and managing the applications and end-user profiles. It's easy, convenient and affordable. 

What needs improvement?

ForgeRock can be a complex product that requires a lot of time to learn and  understand its real value. The issue is that when we're working in real-time scenarios for real-time projects, we might face challenges that we're not able to figure out ourselves. By the time we have real-time interaction with the customer, it can be awkward to go back to the documentation and try to figure it out. I'd like the solution to include ways of customizing or achieving our scenarios more simply. That could include simplified documentation within the tool rather than having to use a separate portal. If something were available within the tool, I would be happy.

For how long have I used the solution?

I've been using this solution for close to three years. 

What do I think about the stability of the solution?

This is a neutral product in terms of stability. It's generally fine but sometimes there are issues which could be connected to the application rather than the product.

What do I think about the scalability of the solution?

The solution scales up and down according to your needs.

How are customer service and support?

We receive adequate support. Every time we reach out to them, they're there for us. Whether it's relevant documentation, guidance, or jumping on a call to troubleshoot issues. They're on top when it comes to customer support. 

How was the initial setup?

The initial setup is easy but I would recommend having some knowledge on the container, where you deploy the applications, and how it's done.

What was our ROI?



What's my experience with pricing, setup cost, and licensing?

ForgeRock is an open-source tool. You can download it directly via the browser. It's only when you want to use their extensive features, you might have to think about the pricing. ForgeRock is booming because it's an open-source tool and it provides good value. It's comparable to a licensed solution. We pay a maintenance fee. 

What other advice do I have?

We initially used ForgeRock as a trial tool to test whether we could achieve all of our requirements. It was a good strategy for us. 

I rate the solution eight out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Cyber Security Consultant at a tech company with 10,001+ employees
Vendor
Reliable and useful for securing our system, but should be a little bit easier to implement
Pros and Cons
  • "Their access management solution, OpenAM, is most valuable because it meets the needs of a lot of users."
  • "It should be a little bit easier to implement. It is user-friendly, but there is always scope for improvement."

What is our primary use case?

We use this solution to manage the identity and access of users to SI and other applications of our company. We implement the identity of the users in that SI.

How has it helped my organization?

It secured our system so that it is accessed only by authorized people, and it implemented the SSO.

What is most valuable?

Their access management solution, OpenAM, is most valuable because it meets the needs of a lot of users.

What needs improvement?

It should be a little bit easier to implement. It is user-friendly, but there is always scope for improvement.

What do I think about the stability of the solution?

It is a reliable solution.

What do I think about the scalability of the solution?

It is scalable. We have scaled it.

In terms of the number of users, the whole company has to use ForgeRock to be able to connect to the company. For its administration, we have a team of five people. We don't have any plans to increase its usage.

How are customer service and technical support?

Their technical support is good.

Which solution did I use previously and why did I switch?

I have used SiteMinder and EmpowerID and a solution from Okta.

How was the initial setup?

Its implementation is a little bit complex. It took us between four to six months. 

In terms of the implementation strategy, we identified the functional aspects and tried to see if it would meet the needs. After that, we implemented it in the Dev environment, and after that, we implemented it in the Production environment.

What about the implementation team?

I implemented it myself. It does require maintenance, and I handle its maintenance.

What's my experience with pricing, setup cost, and licensing?

Its licensing is on a yearly basis, but it also depends on the contract that you have with the vendor. They have multiple types of contracts. 

There are additional costs to the standard licensing fees. If you need some of the features, you have to pay more.

What other advice do I have?

I would recommend this solution if it meets the needs of a company. It is a good solution. You have to implement it to see if it responds to your needs. 

I would rate ForgeRock a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
RAVI NELLUTLA - PeerSpot reviewer
QA Analyst at a comms service provider with 501-1,000 employees
Real User
Top 5
Prompt support, reliable, and scalable
Pros and Cons
  • "The support is good and prompt."
  • "The solution could improve by adding more advertising and marketing."

What is our primary use case?

We are using ForgeRock for our CRM system.

How has it helped my organization?

In our company, we had some SQL legacy databases but with ForgeRock there is much more integration, including outside the system.

What needs improvement?

The solution could improve by adding more advertising and marketing.

For how long have I used the solution?

I have been using ForgeRock for approximately one and a half years.

What do I think about the stability of the solution?

The solution is stable.

I rate the stability of ForgeRock an eight out of ten.

What do I think about the scalability of the solution?

You are able to build on ForgeRock, it is scalable.

I rate ForgeRock an eight out of ten.

How are customer service and support?

The support is good and prompt.

How was the initial setup?

The initial setup of ForgeRock can be complex based on what kind of integration nodes we are connecting.

What about the implementation team?

We did the deployment of ForgeRock in-house.

What other advice do I have?

I rate ForgeRock a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
ForgeRock Consultant at a tech services company with 11-50 employees
Consultant
Very easy to customize and adaptable to any environment
Pros and Cons
  • "Easy to customize and adaptable to any environment."
  • "As with any complex software platform, there is a learning curve to using ForgeRock, and it may require specialized expertise to implement and manage effectively."

What is our primary use case?

There are multiple use cases including multi-factor authentication that enable more integration on the application stack. There's also the CIAM methodology with the single sign-on, the SAML integration and the federation for business to business. We are partners with ForgeRock and I'm an SME. 

What is most valuable?

The valuable feature of the product is that it's easy to customize and adaptable to any environment. We can use the leverage acknowledgment of an intellectual capture and make an out-of-the-box complex solution. 

What needs improvement?

Steep learning curve: As with any complex software platform, there is a learning curve to using ForgeRock, and it may require specialized expertise to implement and manage effectively.

For how long have I used the solution?

I've been using ForgeRock Access Manager for 22 years since Sun Microsystems released the source code of OpenAM from Iplanet-DSAME.

What do I think about the scalability of the solution?

The solution is very scalable and offers three kinds of architecture; small, medium and large. That means you can start with one million users, and scale up to 10 million. The only limitation is the platform. 

How was the initial setup?

The deployment is straightforward and doesn't take a lot of time. There's a lot of documentation available. It's a matter of defining the process. 

What's my experience with pricing, setup cost, and licensing?

Once you know your needs, licensing is very flexible and adaptable with any kind of solution and works with any size of organization. 

What other advice do I have?

This is a good product with good technology that's easy to integrate. Follow the best practice and it works well. 

I rate this product 10 out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Identity and Access Manager at Freiberufler
Real User
A stable and scalable solution with good intelligent authentication feature
Pros and Cons
  • "I like the intelligent authentication feature."
  • "It should have a better user interface. Its flexibility should also be improved. It is not about simplifying; it is more about flexibility. Each company has its own requirements, and ForgeRock can provide more flexibility in terms of the use of existing modules to implement features for the customers."

What is our primary use case?

I have been using ForgeRock as a central repository for identities. We have OpenIDM as one of the products. We also have access management and single sign-on authentication for single sign-on purposes. 

There are different use cases. One of the interesting projects was to use ForgeRock as software as a service for the biggest telecommunication company in Switzerland. They used it as a service for their customers.

What is most valuable?

I like the intelligent authentication feature.

What needs improvement?

It should have a better user interface. Its flexibility should also be improved. It is not about simplifying; it is more about flexibility. Each company has its own requirements, and ForgeRock can provide more flexibility in terms of the use of existing modules to implement features for the customers. 

For how long have I used the solution?

I have been using this solution for three to four years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable.

How are customer service and technical support?

It depends on whether you have a good partner network. If you have limited support for professional technical services, there could be some pain points.

How was the initial setup?

The deployment depends on the use cases and the size of the company. It can be complex for bigger environments, but for smaller companies, it is straightforward. For example, for one of the biggest chemical companies in Germany, we were searching millions of identities. We didn't apply it at the end because of some budget reasons, and the project was canceled or frozen. 

What's my experience with pricing, setup cost, and licensing?

Its price is comparable to other products in the market.

What other advice do I have?

I would recommend this solution. I would advise others to look for a good integrator.

I would rate ForgeRock a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Manager at a consultancy with 10,001+ employees
Real User
A stable and scalable solution but it requires better technical support
Pros and Cons
  • "The solution's most valuable feature is the authentication for the consumers. The integration with other third-party applications is excellent."
  • "The identity management model needs a bit of improvement."

What is our primary use case?

The solution is primarily used for the consumers, for their registration and other applications.

How has it helped my organization?

For our client, which we are deploying for, the solution seems to be offering them really great value.

What is most valuable?

The solution's most valuable feature is the authentication for the consumers. The integration with other third-party applications is excellent.

What needs improvement?

The identity management model needs a bit of improvement.

The solution should work on offering more automation.

For how long have I used the solution?

I've been using the solution for almost four years.

What do I think about the stability of the solution?

The stability of the solution is good. They are coming up with good solutions and features. However, I think they should focus more on how they can automate things or make it simpler when it comes to the implementation of cloud solutions.

What do I think about the scalability of the solution?

The solution is extremely scalable. We are implementing this for around 10 million customer records.

How are customer service and technical support?

Technical support needs improvement. We have raised many cases but every time I call, they don't support. You need to buy their professional services.

How was the initial setup?

When you are deployed on these standalone servers, the initial setup is very straightforward. However, when you are talking about the cloud solution, deployment can be a bit tricky.

Deployment took around two to three months. 

What about the implementation team?

We handled the implementation ourselves.

What's my experience with pricing, setup cost, and licensing?

You need to negotiate the pricing, so how expensive or affordable it ends up being depends on each individual contract.

What other advice do I have?

Currently, we are working under the Agile model.

I would advise others to assess the product first based on their requirements. There are multiple models, so they need to be sure to choose the best option for them. Otherwise, they will end up purchasing everything and they might not utilize that product.

I'd rate the solution seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
it_user726315 - PeerSpot reviewer
IAM CyberSecurity Consultant at a tech services company with 10,001+ employees
Real User
Added functionalities in the form of patches and version upgrades so it was easily adaptable to our architecture design

What is most valuable?

  1. Highly customizable is one of the main advantages of the ForgeRock product. I personally like the Custom Authentication Modules design.
  2. Ability of ForgeRock support and its development team to provide patches and functionalities.
  3. Highly improved performance and scalability.
  4. Fully integrated with internal/in-house provisioning systems.
  5. Rapid deployment of the products.

How has it helped my organization?

For the current client environment, we have started with ForgeRock OpenAM 13.0.0 version and asked for many patches and features for our solutions. The ForgeRock team added functionalities in the form of patches and version upgrades so quickly and it was easily adaptable to our architecture design.

What needs improvement?

Similar to other products, they do have some improvement scope the in the documentation part. I do feel they became more organized and better, in terms of documenting, as they are growing with the new versions, but there is also more scope. Also, compared to other major market competitors, they have a lot more to learn from them in terms of product designing.

For how long have I used the solution?

I’ve been working on the ForgeRock product suite (including ForgeRock Access Management, Identity Management and Directory Services) for around three years now.

What was my experience with deployment of the solution?

The deployment of a solution is never easy in a new design of the environment. The new capability of the Amster tool for OpenAM seems to be very easy to deploy your solution over their older tools SSO Admin & SSO Configurator. Amster provides config properties to be exported and imported to another instance with JSON format, as an example.

What do I think about the stability of the solution?

With every upgraded version, they come with some minor instability issues or little functionality errors. We did find many small and medium functionality issues from the journey of OpenAM 13.0.0 to Access Management 5.1.1, which they fixed in the next upgrades.

What do I think about the scalability of the solution?

Scalability has never been problem with the ForgeRock product suite. You can add nodes at runtime without affecting the environment. You can build another datacenter without affecting the running instance and add to it.

How are customer service and technical support?

So far, I do not have any complaints on the technical support side. Whenever we asked for any patches or bug solutions, they have responded within their incident matrix response time. I would like to rate technical support at a 10 out of 10.

Which solution did I use previously and why did I switch?

No, we chose ForgeRock as our first choice. Though we had many other products to look at, ForgeRock seemed to be very compatible with our customizations and ease of use requirements.

What's my experience with pricing, setup cost, and licensing?

ForgeRock came up with a community version and enterprise version, which is the main difference in pricing. They also came up with the Product Suite 5 version. They provide subscriptions based on the identity basis divided into internal and external identities.

Which other solutions did I evaluate?

Yes, we did comparisons with other IAM tools, like IBM SAM, Oracle Access Manager, and Ping Identity solution. We needed a better user experience and flexible authentication, like adaptive authentication plus multi-factor authentication capabilities, where ForgeRock seem to be the best match among them all.

What other advice do I have?

ForgeRock products are highly flexible and customizable within the range of their competitor's products.

Look at the your requirements and compare products with each other and choose which suits your needs better. On the ForgeRock side, I personally liked the capabilities of customizations and the technical support we get from the vendor.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Updated: March 2024
Buyer's Guide
Download our free ForgeRock Report and get advice and tips from experienced pros sharing their opinions.