We use ConnectWise Manage as a ticketing system, similar to ServiceNow and Jira.
ConnectWise Manage has made a difference in the connection to all of the other employees.
I like that we are able to email the tickets, and being able to put remote computers into the tickets, is a nice feature.
It's a nice ticketing system.
The inventory part of it needs improvement. The tracking inventory or the way it tracks the products is not very good.
The support needs improvement; otherwise, it works well.
We have been using ConnectWise Manage for two years.
We are using the latest version.
The stability of ConnectWise Manage is good.
The scalability is good. It is not a problem to scale up.
We have approximately 50 users in our organization who use this solution.
ConnectWise Manage is used on a daily basis.
The technical support could be improved. Their process method is not effective. There are no phone calls for example. It's all done via email. If I had to rate their level of service, I would give it a six out of ten.
Previously, we used Tigerpaw.
The initial setup is straightforward.
With the exception of the inventory tracking of products, it's easy to track things.
I would rate ConnectWise Manage an eight out of ten.
