ConnectWise Control pros and cons

Offers more security than TeamViewer, Google Remote Desktop, and Zoom. It's a stable, feature-rich solution that's easy to set up and easy to scale.

I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on.

Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%.

It's very low maintenance.

ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN.

Control lets us do remote management of machines without having to be on the VPN. It's super simple and super easy.

On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments.

Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment.

At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available.

I would like ConnectWise Control to be more transparent on the real costs to renew their license.

There could be improvement to the remote command line tools.