Workspace ONE UEM and Horizon 8 compete in the device and virtual desktop management sectors. Based on features and support for environments, Workspace ONE UEM leads in flexibility and mobile management, while Horizon 8 excels in virtual desktop capabilities.
Features: Workspace ONE UEM specializes in shared device management, flexible provisioning and assignment of devices, and secure app deployment. It integrates efficiently across multiple platforms, ensuring secure email management. Horizon 8 is strong in virtual desktop provisioning, robust remote access, and offers features like Instant Clones and App Volumes for enhanced VDI support.
Room for Improvement: Workspace ONE UEM needs better custom reporting, interface improvements for Airwatch Inbox, and enhanced BYOD management. It could also benefit from wider platform integration and stronger developer community support. Horizon 8 requires improved integration with external services, better support for non-Windows endpoints, and advanced monitoring capabilities.
Ease of Deployment and Customer Service: Both Workspace ONE UEM and Horizon 8 support on-premises and cloud deployments. Workspace ONE UEM offers slightly more versatility in hybrid and private cloud setups. However, its support has been noted as inconsistent, while Horizon 8 is revered for technical support, though some customers report delays in responses.
Pricing and ROI: Workspace ONE UEM is perceived as expensive compared to alternatives like MobileIron and MaaS360, potentially limiting SMB adoption. Despite high costs, users report substantial returns in security and management efficiency. Meanwhile, Horizon 8's pricing is justified by its robust features, offering significant long-term hardware cost savings. Both products demand sizeable initial investments but promise substantial ROI by streamlining operations and reducing manual management.
The main areas needing improvement are response speed and quality of answers.
The support team is helpful and offers assistance.
Our support from VMware expired last December.
Support responds immediately, but I see that some engineers are new or they don't have experience collecting logs, so they take two to three days to come back.
The support side has recently become weaker compared to what it used to be with VMware.
Especially with the integration of NVIDIA, we experience multiple problems including crashing applications, crashing desktops, spontaneous logoffs, black screens, and systems that no longer respond or cannot reconnect.
We can scale by adding additional servers and connection servers.
I would like to see improvements in Horizon 8, specifically integration with NVIDIA for graphical performance upgrades because it creates many issues such as crashing and black screen systems, causing users to lose access to their current desktop and work.
We have limited capabilities since we are not using a multi-instance solution, just single instances.
For Horizon 8, it would be beneficial to integrate more monitoring capabilities in advanced editions.
Another concern is that support is getting reduced by Workspace ONE; some customers are saying there are support issues on Workspace ONE right now.
The documentation is not comprehensive compared to other VMware solutions or Microsoft documentation.
I rate the cost-effectiveness of GenApp of Citrix equal to our CMS; it is quite cost-effective.
After VMware was bought by Broadcom, the pricing was ridiculous, but now that Onmises has VMware Horizon 8, the pricing is back to an acceptable level.
Centralized management of desktops is one of the main reasons customers choose this solution.
The solution has data leak prevention features that ensure data is not copied from the base machine to VDI.
From a security point of view, security in Horizon 8 is one of the main points in keeping the system resources from the company away from bad actors. You can keep the desktops completely isolated, and you don't need to share your file shares or database with the end-user system.
In terms of assessing the capability of Workspace ONE UEM in maintaining compliance across all endpoints, that's a very handy feature set.
In UEM, the most helpful part of Windows Management is the baseline policy and central script; using this, you can replace all the AD GPO policy.
| Product | Market Share (%) |
|---|---|
| Horizon 8 | 7.2% |
| Workspace ONE UEM | 2.6% |
| Other | 90.2% |
| Company Size | Count |
|---|---|
| Small Business | 61 |
| Midsize Enterprise | 22 |
| Large Enterprise | 44 |
| Company Size | Count |
|---|---|
| Small Business | 41 |
| Midsize Enterprise | 21 |
| Large Enterprise | 57 |
VMware Horizon is a virtual desktop infrastructure (VDI) solution designed to allow users to create secure and scalable virtual desktops and applications that work on any device, from any location. These virtualization capabilities help simplify and speed up application delivery and greatly reduce enterprise costs.
VMware Horizon’s centralized management console provides IT admins with comprehensive control over all of their virtual desktops and applications, making them simple to manage and secure. The solution enables using features such as identity and access management, multi-factor authentication, and encryption, to ensure ultimate data protection.
Some of key the benefits of using VMware Horizon include:
Some of the top features of VMware Horizon include:
Reviews from Real Users
VMware Horizon stands out among its competitors for a number of reasons. Several major ones are its high performance, flexibility, and powerful virtualization capabilities.
Natnael A., a consultant at IWM Network Solutions, writes, “The app virtualizing is a great feature. The system developers use it to deliver apps to targeted staff. It basically reduces the server infrastructure resource. The solution provides good functionality.”
Rob M., a systems administrator at Saint Tammany Parish Hospital, says, “The solution has provided flexibility by allowing an end user to remote in, log in, and get their VM. VDI session and have all the icons and applications they need to use and retain the same booking view regardless of location.”
VMware Workspace ONE is an intelligence-driven digital workspace platform that delivers any app on any device. It integrates access control, multi-platform endpoint management, and application management. With the VMware Workspace ONE platform, IT teams can deliver a digital workspace that includes the devices and apps of the company’s choice, but with security and control.
VMware Workspace ONE is available:
VMware Workspace ONE Key Features
VMware Workspace ONE Benefits
Some of the benefits of using VMware Workspace ONE include:
Workspace ONE Components
Reviews from Real Users
Below is some feedback from our PeerSpot users who are currently using the solution:
PeerSpot user Patrick B., Cybersecurity Architect at a tech services company, says, "Its UI is extremely easy to use whether you're an advanced user or a novice user. When I first opened it up and had to learn the product, I was easily a novice. By the end of the third month, I was digging into the backend of the system and using it as a highly advanced user to accomplish what I needed to accomplish, and I was able to do it through the UI mostly."
Roshan T., Partner Manager North America at a tech company, mentions how satisfied he is with the product, saying, "You can put all your applications on a mobile device, be it a phone or tablet. It is secure and easy to use. Because it is centrally managed, you don't have to do any configuration on the phone. I just got the phone and connected to the central applications. I just downloaded one thing and everything got rolled out. Email, calendar, and other things were deployed centrally. If you don't have AirWatch, you have to configure your phone manually. For example, you need to deploy and configure your email manually and then synchronize everything. It is much simpler when a mobile device is centrally managed."
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