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VMware Carbon Black Endpoint vs Zscaler Client Connector comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Feb 8, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cortex XDR by Palo Alto Net...
Sponsored
Ranking in Endpoint Detection and Response (EDR)
5th
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
118
Ranking in other categories
Endpoint Protection Platform (EPP) (4th), Extended Detection and Response (XDR) (3rd), Ransomware Protection (2nd), AI-Powered Cybersecurity Platforms (1st)
VMware Carbon Black Endpoint
Ranking in Endpoint Detection and Response (EDR)
28th
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
65
Ranking in other categories
Endpoint Protection Platform (EPP) (27th), Security Incident Response (3rd), Ransomware Protection (8th)
Zscaler Client Connector
Ranking in Endpoint Detection and Response (EDR)
24th
Average Rating
8.8
Reviews Sentiment
5.9
Number of Reviews
6
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the Endpoint Detection and Response (EDR) category, the mindshare of Cortex XDR by Palo Alto Networks is 3.7%, down from 3.9% compared to the previous year. The mindshare of VMware Carbon Black Endpoint is 1.9%, up from 1.8% compared to the previous year. The mindshare of Zscaler Client Connector is 0.6%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Detection and Response (EDR) Mindshare Distribution
ProductMindshare (%)
Cortex XDR by Palo Alto Networks3.7%
Zscaler Client Connector0.6%
VMware Carbon Black Endpoint1.9%
Other93.8%
Endpoint Detection and Response (EDR)
 

Featured Reviews

ABHISHEK_SINGH - PeerSpot reviewer
Senior Process Expert at A.P. Moller - Maersk
Gained full visibility and streamlined threat detection through behavior-based insights and AI integration
Initially, we got to have a lot of false positives when we onboarded, but nowadays it's quite smooth. We have fine-tuned our security policies and allowed different levels of policies to get rid of those false positives. Currently, we are getting a fairly good amount of incidents that are not false positives or benign, but actionable items. The process is streamlined. In the initial days, the operations used to get involved in a lot of benign and other activities, but now the process is streamlined. We are leveraging the auto-detection and remediation plans. The operations teams are now more involved in other business roles as well, not just looking into the logs and fetching out what's happening there. They have fixed a lot of things. Initially, they didn't have IAC code drift detection, cloud posture management, or security posture management, but they have those now. They purchased different vendors and did a merger with that. They have now Prisma Cloud that gets integrated and now they are working with Cortex Cloud. Everything that was negative has now been addressed, and the product altogether looks to be in a very better and mature shape now. Currently, it's more or less detecting the workloads with AI-based best practices. Since most organizations are consuming AI agents and other things, we are looking forward to seeing what other feature enhancements Palo Alto can support in that.
PM
CTO at Microsoft
Improved incident investigation has supported response while core protection still needs progress
VMware Carbon Black Endpoint does not have easy integration, as there are many complexities with the Ribitava API, which is very deep. I rate this solution overall as a five or six on a scale from one to ten. I have integrated VMware Carbon Black Endpoint with other tools that are helpful. I think this solution should be targeted at small clients, because adoption will grow more with small businesses tomorrow.
DA
IT Support Admin at Kuehne & Nagel Inc.
Client activity has been monitored efficiently through in-depth log analysis and traffic filtering
I use the Zscaler speed test, and it is very nice. We use some logs from Zscaler Client Connector to collect data and see what is happening, such as if there is an interruption or something. There is a specific tunnel version that we have to use because, depending on the internet provider, some of them have lower speed, so we have some issues. This is because of the provider, not from Zscaler. We use Office 365 services and Office applications, and because some connections are slow and they do not have full coverage from the internet provider, we have some issues. If the speed is slow for Zscaler Client Connector connection, then we have issues because if the speed is not good, then Zscaler Client Connector goes down. This may be because they put some policy. Of course, if you use Office 365 services such as Outlook, the minimum bandwidth is 5 megabits and more, so this causes issues if the users do not have a good remote connection. This depends on the companies and the users, so they need to fix it. This is not from us or our company. It is very useful, and the logs are very helpful. When we go to logs, we understand what is happening.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We can use Cortex XDR to get the entire graph of the incidents from source to destination, and we can take remedial action."
"It is an easy-to-use tool."
"The positive impacts I see from Cortex XDR by Palo Alto Networks include a complete 360-degree view of our security posture altogether, being a uniform platform where we are ingesting logs from multiple resources."
"Its interface and pricing are most valuable, and it is better than other vendors in terms of security."
"Cortex is a very good total solution on the endpoints."
"The solution's most valuable feature is its ability to rapidly detect certain hardware files."
"From the Palo Alto side, whatever they buy, they integrate that really well into their integration suite, and that makes a massive difference."
"Traps is quite a stable product. Once it was properly deployed and configured, you have nothing to be worried about."
"It significantly speeds up incident response times by alerting analysts immediately upon detecting potential issues."
"The offline networking is the most important feature. Some of our users are engineers that work offsite, and they can still be on the solution, which is also great."
"The triage feature that shows you the whole kill chain of the attack or malware is useful because it shows how the malware gets into the endpoints and what it has done, and the solution is easy to use and easy to deploy as it is a cloud solution with no appliance needed on-premise."
"We can access computers remotely if we need to."
"The initial setup is pretty straightforward."
"The tool is pretty stable."
"For Carbon Black Endpoint, the possibility of integration with different other software's log servers is the important thing. Having just one point of view is more interesting so you don't need to go to different places to see all the information."
"Carbon Black Cb Defense improved our endpoint level security. It helped to identify endpoint and infrastructure loopholes."
"The real-time analytics feature in Zscaler Client Connector is another valuable feature called Digital Experience, or ZDX, which can easily identify the root cause of issues accessing public or internal resources and provide good analysis so relevant teams can quickly resolve them, making it a very good tool that helps customers."
"The best features of Zscaler Client Connector are that it gives the client a much more transparent experience, as they don't have to worry about connecting to a VPN."
"The solution operates in the background seamlessly without the user noticing."
"Zscaler Client Connector is quite scalable, and I would rate its scalability as nine or ten out of ten."
"Zscaler Client Connector has eliminated VPN bottlenecks and outages, improved user productivity with instant secure access, and reduced help desk tickets related to VPN issues, overcoming 60% of VPN-related problems while allowing faster onboarding of remote users and better enforcement of zero-trust security policies."
"I'd rate the solution nine out of ten."
"It is very important to see what is happening between the user and the applications that we have, and to filter the traffic from outbound traffic and inside traffic."
"It is very useful, and the logs are very helpful; when we go to logs, we understand what is happening."
 

Cons

"Fine-tuning the detection policy requires experience because the policy is very complex in Cortex XDR by Palo Alto Networks, and we get high false positive alerts."
"In an upcoming release, the solution could improve by proving hard disk encryption. If it could support this it would be a complete solution."
"It automatically detects security issues. It should be able to protect our network devices while operating autonomously."
"Basically, they don't provide customer support tools just to investigate the logs."
"It would be good to have a better way to search for a file within the UI."
"Cortex XDR by Palo Alto Networks could improve by adding a sandbox feature to better compete with their competitors which have it."
"The solution should offer more dashboards and they should be better customized."
"Technology evolves every day, so it would be nice if it gets more secure. It can also have more integration with other platforms."
"This solution works well but needs lots of tuning and optimization."
"They will most likely need to create or include a feature that checks the network."
"Carbon Black has limited capability to integrate with Rapid7."
"The feature set for the firewall needs improvement."
"Needs improvement in the area of infrastructure for on-premise installation.​"
"The solution has to mature on container security and a lot of cloud environment security."
"Carbon Black needs to do a better job of proving their platform in the industry, and providing a bit more access to do industry testing with real world examples to help prove their platform."
"The tech support communicates, but it's just not with movement."
"If the speed is slow for Zscaler Client Connector connection, then we have issues because if the speed is not good, then Zscaler Client Connector goes down."
"Zscaler Client Connector is not low in cost; it is definitely on the higher side."
"There is room for improvement regarding the price of Zscaler Client Connector, as it is one of the most expensive solutions available."
"The stability of Zscaler Client Connector needs improvement, as it often disconnects and reconnects."
"There is a hard learning curve for Zscaler Client Connector; their support isn't the greatest all the time."
"I rate this product nine out of ten because I have seen some minor instability issues after updates and some room for UI improvement for deeper analytics, with instances of major issues after updating the GCC that required rollbacks."
 

Pricing and Cost Advice

"In terms of the cost Cortex XDR by Palo Alto Networks is very expensive because we are a Mexican company and when you translate dollars to pesos the cost is very high. The solution is very expensive for Mexican companies. I understand that they have international prices, but I do not think it offsets the price enough for many companies in countries, such as Mexico. The amount it is reduced is not a massive percentage."
"The cost of Cortex XDR by Palo Alto Networks is $55 to $90 USD per endpoint per month."
"The price of the product is not very economical."
"When we first bought it, it was a bit expensive, but it was worth it. The licensing was straightforward."
"We didn't have to pay any additional fee for the cloud instance. It just came with the renewal, which was nice."
"This is an expensive solution."
"Very costly product."
"The pricing is okay, although direct support can be expensive."
"The cost is a considerable factor, but the benefit factor is the most important. When you compare it with other products, the price is high. Carbon Black will negotiate the price."
"VMware Carbon Black Endpoint is an expensive product."
"The pricing is very high."
"The pricing [is] more or less the same as other similar solutions."
"The product’s price is less expensive than other vendors."
"The license is annual. It's a standard license."
"The solution has almost the same price as other different kinds of infrastructures, but it offers a lot of different features."
"The licensing cost is on the more expensive side, but I thought it was worth it because they did a good job. It was one of the vendors I truly didn't have to worry about too much until this latest upgrade."
Information not available
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Top Industries

By visitors reading reviews
Outsourcing Company
12%
Comms Service Provider
12%
Construction Company
11%
Manufacturing Company
10%
Outsourcing Company
10%
Construction Company
9%
Financial Services Firm
9%
Manufacturing Company
9%
Manufacturing Company
18%
Comms Service Provider
10%
Government
8%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business47
Midsize Enterprise21
Large Enterprise55
By reviewers
Company SizeCount
Small Business31
Midsize Enterprise9
Large Enterprise33
By reviewers
Company SizeCount
Small Business3
Large Enterprise5
 

Questions from the Community

Cortex XDR by Palo Alto vs. Sentinel One
Cortex XDR by Palo Alto vs. SentinelOne SentinelOne offers very detailed specifics with regard to risks or attacks. ...
Comparing CrowdStrike Falcon to Cortex XDR (Palo Alto)
Cortex XDR by Palo Alto vs. CrowdStrike Falcon Both Cortex XDR and Crowd Strike Falcon offer cloud-based solutions th...
How is Cortex XDR compared with Microsoft Defender?
Microsoft Defender for Endpoint is a cloud-delivered endpoint security solution. The tool reduces the attack surface,...
What to choose: an endpoint antivirus, an EDR solution or both?
I can recommend Carbon Black, an award-winning next-gen anti-virus (NGAV) and endpoint detection and response (EDR) s...
What's the difference between Carbon Black CB Response and Carbon Black CB Defense?
Carbon Black offers two different levels of Endpoint Detection and Response. One is the VM Carbon Black Cloud Endpoin...
What is your experience regarding pricing and costs for Carbon Black CB Defense?
My rating for the pricing of VMware Carbon Black Endpoint is that it is not cheap, but it is also not as inexpensive ...
What is your experience regarding pricing and costs for Zscaler Client Connector?
My experience with pricing, setup cost, and licensing is that the pricing is fair, though it is a bit costly. It oper...
What needs improvement with Zscaler Client Connector?
For Zscaler Client Connector, I would appreciate more granular control over the client update rollout and slightly fa...
What is your primary use case for Zscaler Client Connector?
My main use case of Zscaler Client Connector is to provide secure, seamless access to the internet and internal appli...
 

Also Known As

Cyvera, Cortex XDR, Palo Alto Networks Traps
Carbon Black CB Defense, Bit9, Confer
No data available
 

Overview

 

Sample Customers

CBI Health Group, University Honda, VakifBank
Netflix, Progress Residential, Indeed, Hologic, Gentle Giant, Samsung Research America
Information Not Available
Find out what your peers are saying about VMware Carbon Black Endpoint vs. Zscaler Client Connector and other solutions. Updated: September 2026.
915,341 professionals have used our research since 2012.