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Tines vs Vulcan Cyber comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Torq
Sponsored
Average Rating
8.6
Reviews Sentiment
6.6
Number of Reviews
7
Ranking in other categories
Security Orchestration Automation and Response (SOAR) (5th), AI-SOC (3rd), AI-Powered Security Automation (2nd)
Tines
Average Rating
8.8
Reviews Sentiment
7.8
Number of Reviews
5
Ranking in other categories
Threat Intelligence Platforms (TIP) (18th), Security Orchestration Automation and Response (SOAR) (12th), AI-Powered Security Automation (1st), AI IT Support (24th)
Vulcan Cyber
Average Rating
7.4
Reviews Sentiment
7.1
Number of Reviews
11
Ranking in other categories
Vulnerability Management (24th), Risk-Based Vulnerability Management (10th), Cloud Security Remediation (2nd)
 

Mindshare comparison

Security Orchestration Automation and Response (SOAR) Mindshare Distribution
ProductMindshare (%)
Tines5.3%
Microsoft Sentinel12.2%
Palo Alto Networks Cortex XSOAR8.8%
Other73.7%
Security Orchestration Automation and Response (SOAR)
Vulnerability Management Mindshare Distribution
ProductMindshare (%)
Vulcan Cyber0.6%
Wiz6.4%
Tenable Nessus4.9%
Other88.1%
Vulnerability Management
 

Featured Reviews

Nimrod Vardi - PeerSpot reviewer
Global IT Director at OpenWeb
Automation workflows have transformed our IT, enabling secure just-in-time access control
We work with them quite often, so we have a direct line regarding areas in Torq that have room for improvement. If we have a feature request, we can request it. I do not have anything in mind at the moment. We were a design partner for a short while, so we feel that they listen and that users of the system have an impact on the way the system is designed for the better. They have a new community, which is something that I personally suggested years ago. There are many people like me in different places and they might have already built the workflow that I need. Having the option to share workflows or to jump on a thread and say I have this need, did anyone ever build a workflow for it, is amazing. Someone would jump in and say yes, sure, here, take this workflow. I think this is an amazing thing and I really hope that the community will come alive because I think this is really powerful. This is something that I already suggested and it did happen eventually, and I am quite happy with it. I do not have any specific feature in mind that I have a need for at the moment.
MI
Cyber Security Engineer at a tech vendor with 1,001-5,000 employees
Automation has transformed alert triage and now powers AI-driven security operations
There are three things that I would say could be better. The first is the Change Control UI. I have noticed that the UI for Change Control is a bit difficult to navigate and assess, but I know that Tines is working on that and so hopefully we will see results soon. The second thing is the action called Implode. The issue with the Implode action is that once we get a certain number of events into the Implode action, we lose context of all the events except the last one that came in, so it is a bit difficult to send data back once it goes through the Implode action. I have raised this up with Tines, but I do not know if they are working on this or not. The third thing is the capacity to debug. If my story is not attached to a case, it is a bit difficult to debug if I run into an error. I have to identify the exact event that caused the error and then start debugging from there, so that is not entirely user-friendly. These are the three downfalls that I have noticed with Tines.
reviewer2649297 - PeerSpot reviewer
Technical Architect at a manufacturing company with 10,001+ employees
Streamlines prioritization but reporting needs enhancement
There are several areas needing improvement. The product helps, but the reporting relies heavily on Power BI. It is limited to graphical views and requires additional filtering, posing operational challenges. The inability to download specific asset details directly from the Power BI portal is a drawback, particularly for non-technical users, though it provides high-level executive summaries. The reporting model should be enhanced so that we have the flexibility to download. We have requested a few features, and they are open to accepting those requests. It needs ITSM improvements. It has out-of-the-box integration with ServiceNow, but the customer is using BMC Helix ITSM. We would like an integration with BMC Helix ITSM. When uploading CSV files without an out-of-the-box connector, duplicate entries for assets occur. We have already reported this to them, but we are not sure when they will fix it. It will significantly benefit if we can directly upload business context information from CMDB without manual merging efforts. It can also have automatic remediation capabilities through SCCM or something else.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Once I started to use the system and I saw the potential, it changed all of our work in IT."
"As an analyst, it has demonstrated potential to reduce workforce requirements and time needed for related activities."
"Torq's unified platform approach to AI, SOAR, automation, and case management is superior compared to my experience managing multiple point solutions."
"Since we started working with Torq, I am handling much fewer alerts, it is becoming really easy for me to handle an alert, I have all the information that I need, I do not need to connect to different vendors to receive this information, and the main thing I got from Torq is time, which now helps me to build another automated system and learn."
"If I review about 100 vendors that I might work with, Torq is definitely in the top five that gave me personally investment back, just because every bit of effort I put into Torq eventually became a workflow that gave it back to me."
"What I appreciate most about Torq is that it is an essential part of our system."
"Using that one piece of AI, we auto-closed 511 cases in quarter four alone."
"Any request that comes in, regardless of how complex it is, I can accomplish it with Torq."
"For an analyst, it would take at least one hour to two hours to get the result with this much perfection, but with Tines, it happens instantaneously."
"The best advantage is the no-code automation, excellent customer support services, and ease of integration with other tools."
"The tool was vendor-neutral."
"The best thing is that it's no code, so it doesn't require coding knowledge."
"One of the most valuable features is that it’s a low-code solution."
"Vulcan Cyber gives the remediation team the focus points."
"The most notable aspects include having prioritization capabilities and custom scripts."
"They recently upgraded their UI, which is great. It is user-friendly."
"Vulcan enables us to automate tickets from multiple scanners. It has lots of analytics options that show us charts and allow us to view the statuses in different waves. The dashboard is nice because it's highly informative about the big picture."
"One of the features that I find valuable is the ability to bifurcate the report according to the many options available."
"It is very good when it comes to ingesting information from different sources and then displaying this information in an easy-to-use platform."
"Vulcan Cyber is a very good tool."
"Vulcan Cyber has helped reduce our organization’s mean time to remediation."
 

Cons

"Regarding stability, I have noticed some lagging, crashing, and downtime, which is one of my largest gripes."
"Even now, we have workflows that are in production that use AI steps and I get different results, making it unusable to some degree."
"It was able to capture data but was unable to differentiate between the agent hostname we are using and the hostname that resides on the back end of the Internet."
"We have MCP that we are working with our cloud security platform, and we wanted to connect this MCP to the case management."
"Regarding the pricing of Torq, I would say it is expensive."
"The initial deployment of Torq was not easy."
"The initial deployment of Torq was not easy."
"They started implementing some AI, and their AI is isolated."
"Tines was a little bit more expensive than Torq."
"There are three things that I would say could be better."
"Reporting and dashboards could be more advanced for deeper analysis."
"Maybe Tines can add more features and demonstrations, like videos on how to use the features within the tool."
"I would rate the tool between six and seven because there have been instances when the tool was down, and I couldn't access Cyber reports. Additionally, the Vulcan Cyber team made changes to the tool and did not notify us."
"It was a rough year in terms of setup. I had to set it up and onboard it. It was a significant effort from my side at least."
"There are several areas needing improvement. The product helps, but the reporting relies heavily on Power BI. It is limited to graphical views and requires additional filtering, posing operational challenges."
"The fact that we cannot use it for our reporting leads me to rate it three out of ten."
"We have the highest privilege in the application, and at least for members with the highest privilege, having the capability to reach out to the vendor directly from the application would be beneficial."
"If there was a way for me to connect to the vendor directly from the application, it would be helpful."
"Their support is good, but there are some flaws as well. We often encounter some issues that are not applicable to Vulcan Cyber as a whole; they apply only to us because we have customized requirements. In such cases, when we reach out with specific data and issues to their support team, they sometimes come back and say that the issues have been resolved. However, when we test to see if they have been remediated, they are still there."
"It would be extremely helpful to have a community group around the product."
 

Pricing and Cost Advice

Information not available
Information not available
"Its pricing is quite fair compared to what is out there in the market, especially compared to the tool from Microsoft. It is a SaaS platform that has an annual cost, so it is something that is already used by many companies. It is quite affordable."
"Our leadership knows better about the pricing. As per my knowledge, which might not be accurate, its price can come down."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Construction Company
11%
Comms Service Provider
8%
Manufacturing Company
8%
Financial Services Firm
14%
Manufacturing Company
8%
Construction Company
8%
Computer Software Company
7%
Computer Software Company
26%
Construction Company
8%
Manufacturing Company
8%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Midsize Enterprise3
Large Enterprise4
No data available
By reviewers
Company SizeCount
Small Business1
Large Enterprise10
 

Questions from the Community

What needs improvement with Torq?
This is exactly what we discussed two days ago with the Torq team. We told them where we want to see improvements. Fo...
What is your primary use case for Torq?
I use Torq as my case management and alert system. Working as a SOC analyst, the first thing I do every morning is ge...
What advice do you have for others considering Torq?
I would definitely recommend Torq. I have no doubt, really. When we looked for another vendor, Torq really answered a...
What needs improvement with Tines?
Reporting and dashboards could be more advanced for deeper analysis. Tines has its own dashboard, which displays info...
What is your primary use case for Tines?
I am Vikram Singh, I work for top service based multinational brand and I am responsible for delivering Tines service...
What advice do you have for others considering Tines?
When you start working with Tines, ensure you pursue the Tines certifications. They offer these free certifications w...
What is your experience regarding pricing and costs for Vulcan Cyber?
I don't deal with the pricing of the solution. I'm not a part of that department.
What needs improvement with Vulcan Cyber?
One area for improvement is clarity in the results column of vulnerability reports. Currently, the path where the vul...
What is your primary use case for Vulcan Cyber?
I have been using the solution for more than six months. Essentially, any reporting I do for our internal Internet as...
 

Comparisons

 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Information Not Available
Information Not Available
Stitch Fix, Mandiant, Wealthsimple, Entrust, Anaplan, Deloitte, Origami Risk, Verana Health
Find out what your peers are saying about Tines vs. Vulcan Cyber and other solutions. Updated: April 2025.
885,789 professionals have used our research since 2012.