SolarWinds Service Desk vs Xurrent comparison

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SolarWinds Service Desk

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Executive SummaryUpdated on Oct 26, 2025

SolarWinds Service Desk and Xurrent compete in the IT service management sector. While both have their strengths, Xurrent stands out with its advanced functionality, catering to data-driven organizations.

Features:SolarWinds Service Desk focuses on incident management, automation of workflows, and integration capabilities, leading to greater IT operations efficiency. On the other hand, Xurrent distinguishes itself with comprehensive reporting tools, customizable dashboards, and advanced AI-driven analytics, offering substantial insights for strategic decision-making.

Ease of Deployment and Customer Service:SolarWinds Service Desk is recognized for its straightforward deployment process and strong ongoing customer support, ensuring a smooth experience. Xurrent, while user-friendly in deployment, provides a more proactive customer service approach, offering personalized support which is beneficial for organizations requiring tailored solutions.

Pricing and ROI:SolarWinds Service Desk offers an affordable initial setup, delivering a solid return on investment through cost-effective IT service management. Xurrent, although potentially more expensive initially, delivers significant ROI over time due to its robust feature set and the long-term value derived from advanced analytics. SolarWinds presents immediate cost benefits, while Xurrent offers greater long-term value for data-focused decision-making.

To learn more, read our detailed SolarWinds Service Desk vs. Xurrent Report (Updated: December 2025).

SolarWinds Service Desk vs. Xurrent

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

SolarWinds Service Desk

Ranking in IT Service Management (ITSM)

13th

Average Rating

9.0

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Xurrent

Ranking in IT Service Management (ITSM)

17th

Average Rating

8.0

Reviews Sentiment

8.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the IT Service Management (ITSM) category, the mindshare of SolarWinds Service Desk is 0.6%, up from 0.4% compared to the previous year. The mindshare of Xurrent is 1.3%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM) Market Share Distribution
Product	Market Share (%)
SolarWinds Service Desk	0.6%
Xurrent	1.3%
Other	98.1%

IT Service Management (ITSM)

Featured Reviews

Vaibhav Patkar

CISO at Orient Technologies Pvt. Ltd.

Improved service requests and network monitoring have increased efficiency but integration needs work

SolarWinds Service Desk is a recognized product across the world and a dependable product. Kaseya is somewhat dated, and SolarWinds Service Desk has better connectivity in terms of superior integration facilities compared to Kaseya. Additionally, SolarWinds Service Desk offers multiple options within the same tool, including ITSM as well as NOC and network monitoring capabilities. SolarWinds Service Desk has much greater acceptability in the market and a wide range of implementations and integrations with various tools and applications. Life becomes simpler when choosing a standard product, whereas Kaseya may not be as highly regarded in the market. SolarWinds Service Desk may have some flaws, but work is being done to address them. SolarWinds Service Desk is an affordable product. SolarWinds Service Desk is suitable for all customers ranging from small to enterprise. There are some small customers, and the primary usage is within the company itself, and then as customers require it, access can be provided to them.

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Edward Carbutt

Executive Director at Marval Software

Offers multi-tenancy architecture, both in terms of functionality and reporting, requires minimal configuration and no-code deployment

We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity. However, for most users, the product will do what they need. It's only when you have mature service management processes and need deeper integrations at the process level that you might encounter some limitations. But for less mature needs, 4me works well.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"SolarWinds Service Desk is a recognized product across the world and a dependable product."

"What I appreciate the most about the product is that, as per the name given, it brings better visibility to the client in terms of their infrastructure, application, and performance."

"The solution is very stable."

"I like their request management as well as their project management."

"The multi-tenancy architecture, both in terms of functionality and reporting, is the best feature. It is a really well-thought, designed, and developed part of this product."

"The solution is highly stable."

"It offers a comprehensive set of features without requiring additional payments for each feature."

Cons

"The primary concern so far is the integration part because of the APIs; this is the main area of concern."

"The integration with other applications can use improvement because, for example, it was nearly impossible to integrate SolarWinds Service Desk with monday.com because we had to get an add-on from Zapier."

"We're still biased towards our previous, more mature product. 4me still needs to reach that level of maturity."

"We would like to be able to customize and brand the solution, or at least the majority of its features and dashboards, particularly those that will be used by a large number of people."

"One area where I believe there's room for improvement in the 4me system is the absence of an asset discovery tool."

"Asset Discovery is a feature that should be added."

Pricing and Cost Advice

Information not available

"The pricing is expensive."

"It is the most affordable because it is priced per month per user."

"The licensing costs on the website are about $60 for pay-as-you-go. And then it decreases based on volume discounts or something."

"This pricing falls on the lower end of the spectrum, making it a cost-effective option."

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

16%

Healthcare Company

Energy/Utilities Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What needs improvement with SolarWinds Service Desk?

The primary concern so far is the integration part because of the APIs; this is the main area of concern. Currently, the installation of SolarWinds Service Desk is simple, but the integration may b...

What is your primary use case for SolarWinds Service Desk?

SolarWinds Service Desk is used for ITSM and network monitoring purposes. The major use cases being utilized are from Kaseya itself; the same use cases that were previously implemented are being re...

What advice do you have for others considering SolarWinds Service Desk?

I think the pricing of SolarWinds Hybrid Cloud Observability is now comparative and suited to our business model, which is the reason we have moved to that. It has actually helped my customers' tec...

What is your experience regarding pricing and costs for 4me?

The pricing is expensive. I rate it an eight out of ten.

What needs improvement with 4me?

Asset Discovery is a feature that should be added.

What is your primary use case for 4me?

The solution is used for enterprise management.

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Product Reports

Download SolarWinds Service Desk product report

SolarWinds Service Desk

January 2026

Download Xurrent product report

January 2026

Also Known As

No data available

4me

Overview

Incident management consolidates, manages, and prioritizes incoming tickets.
Service catalog standardizes service request and fulfillment processes.
Fully integrated IT asset management compiles hardware, software, POs, and more.
Service portal for users to have a single place to submit tickets and requests.

SolarWinds

Xurrent offers a dynamic platform catering to modern enterprise requirements, focusing on effective and actionable insights to drive growth and streamline operations.

Xurrent engages its users by providing robust capabilities that enhance data analytics, automation, and collaboration for businesses. Its versatile nature serves industries aiming to optimize performance and efficiency, leveraging cutting-edge technology to address ever-evolving demands. With an integrated approach, Xurrent supports in-depth analysis and seamless communication to help businesses adapt and succeed.

What features does Xurrent have?

Advanced Analytics: Delivers comprehensive data analysis for strategic decision-making.
Automation Tools: Streamlines repetitive tasks, improving efficiency.
Collaboration Capabilities: Enhances team communication and project coordination.
Customizable Dashboards: Provides user-specific insights and data visualization.
Security Layers: Ensures data integrity and protection.

What benefits and ROI should be evaluated?

Improved Efficiency: Reduces time spent on manual tasks through automation.
Enhanced Decision-Making: Empowers data-driven strategies with real-time insights.
Cost Savings: Lowers operational expenses by optimizing resource allocation.
Scalability: Offers flexibility to grow alongside business needs.
Data Security: Protects against data breaches and ensures compliance.

Xurrent finds significant application in industries such as finance and healthcare, where data precision and efficiency are crucial. In finance, it supports portfolio management and trading analytics, while in healthcare, it aids in patient data management and operational excellence. Its adaptability ensures it serves diverse industry requirements effectively.