SolarWinds Service Desk vs TOPdesk comparison

SolarWinds and TOPdesk are both solutions in the IT Service Management (ITSM) category. SolarWinds is ranked #13 with an average rating of 9.0, while TOPdesk is ranked #14 with an average rating of 7.5. SolarWinds holds a 0.6% mindshare in ISM, compared to TOPdesk’s 2.0% mindshare. Additionally, 100% of SolarWinds users are willing to recommend the solution, compared to 84% of TOPdesk users who would recommend it.

SolarWinds Service Desk

Read 3 SolarWinds Service Desk reviews

421 Views
413 Comparison Views

100% willing to recommend

TOPdesk

Read 10 TOPdesk reviews

1,377 Views
964 Comparison Views

84% willing to recommend

SolarWinds Service Desk

TOPdesk

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between SolarWinds Service Desk and TOPdesk based on real PeerSpot user reviews.

Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed SolarWinds Service Desk vs. TOPdesk Report (Updated: December 2025).

Buyer's Guide

SolarWinds Service Desk vs. TOPdesk

December 2025

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Helped 881,114 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

SolarWinds Service Desk

Ranking in IT Service Management (ITSM)

13th

Average Rating

9.0

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

TOPdesk

Ranking in IT Service Management (ITSM)

14th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Help Desk Software (17th)

Mindshare comparison

As of January 2026, in the IT Service Management (ITSM) category, the mindshare of SolarWinds Service Desk is 0.6%, up from 0.4% compared to the previous year. The mindshare of TOPdesk is 2.0%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM) Market Share Distribution
Product	Market Share (%)
SolarWinds Service Desk	0.6%
TOPdesk	2.0%
Other	97.4%

IT Service Management (ITSM)

Featured Reviews

Vaibhav Patkar

CISO at Orient Technologies Pvt. Ltd.

Improved service requests and network monitoring have increased efficiency but integration needs work

SolarWinds Service Desk is a recognized product across the world and a dependable product. Kaseya is somewhat dated, and SolarWinds Service Desk has better connectivity in terms of superior integration facilities compared to Kaseya. Additionally, SolarWinds Service Desk offers multiple options within the same tool, including ITSM as well as NOC and network monitoring capabilities. SolarWinds Service Desk has much greater acceptability in the market and a wide range of implementations and integrations with various tools and applications. Life becomes simpler when choosing a standard product, whereas Kaseya may not be as highly regarded in the market. SolarWinds Service Desk may have some flaws, but work is being done to address them. SolarWinds Service Desk is an affordable product. SolarWinds Service Desk is suitable for all customers ranging from small to enterprise. There are some small customers, and the primary usage is within the company itself, and then as customers require it, access can be provided to them.

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Martina Peneva

People Technology Lead at Scandinavian Tobacco Group

Implement service management changes while addressing UI improvements

Topdesk's user interface makes it easy to handle requests and escalate them to other groups or reassign them when working on a single ticket. Additionally, the service management tool in HR allows for a change in delivering services, replacing email communication with ticket raising. The knowledge library enables the local HR to store and share relevant information and frequently asked cases, enhancing collaboration. The ticket system also facilitates escalating cases to other involved departments. IT, HR, and some other teams primarily use this system.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"SolarWinds Service Desk is a recognized product across the world and a dependable product."

"What I appreciate the most about the product is that, as per the name given, it brings better visibility to the client in terms of their infrastructure, application, and performance."

"The solution is very stable."

"Change management is the most critical feature."

"When it comes to implementing new features, they listen to what their customers want via a suggestion forum that they have."

"The most valuable feature of TOPdesk is its ease of use if you have implemented it in the right way. If you're not implementing it in the right way, then it's very difficult."

"Its ITSM approach is quite useful."

"The most valuable feature of TOPdesk is the reports."

"This solution has provided me with a well-defined process and interaction, compared to my previous tool, GLPI."

"The most valuable feature of the solution is the ticketing feature."

"It is an easy-to-use solution."

More TOPdesk pros

Cons

"The integration with other applications can use improvement because, for example, it was nearly impossible to integrate SolarWinds Service Desk with monday.com because we had to get an add-on from Zapier."

"The primary concern so far is the integration part because of the APIs; this is the main area of concern."

"The solution should be made more user-friendly."

"From a UI perspective, there is room for improvement. It sometimes takes many steps to do something simple, like creating or moving a knowledge item."

"The solution's change management could be better."

"Change management implementation, facility management, and making reservations on assets can be improved."

"One of the disadvantages of TOPdesk is the reporting tool. It is very poor and not in real-time. You do not always receive the correct information."

"An operator is also a user but requires creating two different records."

"If I open a ticket on the infrastructure team, I can't move it to the financial team for them to manage the ticket."

"It is time-consuming to add new users."

More TOPdesk cons

Pricing and Cost Advice

Information not available

"There are three fee options to choose from for a company and these options compared to market prices are very high. For example, if I use one of the first options for 10 assets, then it costs 20,000 Euros. If you went to competitors, then you pay less."

"The cost of the solution on a yearly basis is $20,000. Technical support is not extra. It's included in the yearly cost. Updates are also included. The solution is good at keeping its product up to date."

"The solution's pricing is reasonable and not expensive."

"The solution is inexpensive compared to competitors."

"TOPdesk's pricing is cheaper than Jira's."

"Compared to other products in this segment, I think that they are priced well and not too expensive."

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

13%

Educational Organization

11%

Manufacturing Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	3
Large Enterprise	7

Questions from the Community

What needs improvement with SolarWinds Service Desk?

The primary concern so far is the integration part because of the APIs; this is the main area of concern. Currently, the installation of SolarWinds Service Desk is simple, but the integration may b...

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What is your primary use case for SolarWinds Service Desk?

SolarWinds Service Desk is used for ITSM and network monitoring purposes. The major use cases being utilized are from Kaseya itself; the same use cases that were previously implemented are being re...

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What advice do you have for others considering SolarWinds Service Desk?

I think the pricing of SolarWinds Hybrid Cloud Observability is now comparative and suited to our business model, which is the reason we have moved to that. It has actually helped my customers' tec...

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What is your experience regarding pricing and costs for TOPdesk?

The solution's pricing is reasonable and not expensive.

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What needs improvement with TOPdesk?

From a UI perspective, there is room for improvement, as some tasks like creating or moving a knowledge item within the library require many steps instead of simple actions like drag and drop. This...

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What is your primary use case for TOPdesk?

I use Topdesk to change the way we deliver our services in HR to the business. Instead of writing an email to a particular person or visiting their desk, I ask employees to raise a ticket for servi...

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Comparisons

Atera vs SolarWinds Service Desk

Compared 24% of the time

JIRA Service Management vs SolarWinds Service Desk

Compared 21% of the time

ManageEngine ServiceDesk Plus vs SolarWinds Service Desk

Compared 20% of the time

Samanage vs SolarWinds Service Desk

Compared 19% of the time

ServiceNow vs SolarWinds Service Desk

Compared 15% of the time

More SolarWinds Service Desk Competitors

ServiceNow vs TOPdesk

Compared 23% of the time

JIRA Service Management vs TOPdesk

Compared 14% of the time

Freshdesk vs TOPdesk

Compared 8% of the time

Zendesk vs TOPdesk

Compared 7% of the time

GLPI by Teclib vs TOPdesk

Compared 6% of the time

More TOPdesk Competitors

Product Reports

Buyer's Guide

SolarWinds Service Desk

January 2026

Download SolarWinds Service Desk product report

Buyer's Guide

Help Desk Software

December 2025

Download TOPdesk product report

Overview

Incident management consolidates, manages, and prioritizes incoming tickets.
Service catalog standardizes service request and fulfillment processes.
Fully integrated IT asset management compiles hardware, software, POs, and more.
Service portal for users to have a single place to submit tickets and requests.

SolarWinds

Excellent service management made easy : Happy customers are the goal of every supporting department. We understand. That’s why we’ve created a solution that helps you improve customer communication, manage workflows and keep track of assets. But above all: our software is simple and attractive. This not only makes it pleasant to use, but also quick to adopt. You’re looking to deliver excellent service from day one – and TOPdesk is here to help. TOPdesk delivers one integrated service platform for IT, FM, HR and other Service departments with a build Self Service Portal, asset management, reporting and integration platform( see also our TOPdesk Marketplace for selection of connectors). Some key features include : Call Management, Incident and Service Request Management, Service Catalogue, Asset & Configuration Management, Problem Management, Change Management, Project Management, Operations Management, Reservations Management, Stock & Order Management, Contract Management and SLA's, Survey Management, Self Service Portal, Form designer, Portal designer, Event & Action Management, Knowlegde Base, Report wizards, Resource Management, Barcode, CAD and Exchange integration TOPdesk helps you streamline your ITIL, Agile, Sox, KCS, ASL/BISL, GDPR compliance Result at our global customer base : 98% customer retention rate 99% of our implementations within budget and timeframe 90% up and running within 3 month NPS score of 35 (4500 cusotmers) 98% customer recommondation score 4,7 score at Gartner Peer Insights Our ecosystem consist of : 4500 customers across 45 countries > 300.000 daily users > 15.000.000 supported end-users 40+ partners What makes TOPdesk unique? • ITIL-based modules for all your service needs: from Ticket and Asset Management to Reservations Management • License based on end users or service agents, whateveris best for you • Unlimited number of assets or self service users • Easy to implement: get up and running quickly • Choose between on-premises or SaaS

TOPdesk

Sample Customers

Information Not Available

City of Amsterdam, University of Edinbroughm, IKEA, KLM Catering Services, FloraHolland, BOVAG, PostNL, Total, Hilton, Oce, Canon, Agip, Compass Group, Serco, Danone, BMW, Eneco, And many more.

Buyer's Guide

SolarWinds Service Desk vs. TOPdesk

December 2025

Free Report: SolarWinds Service Desk vs. TOPdesk

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