I use Topdesk to change the way we deliver our services in HR to the business. Instead of writing an email to a particular person or visiting their desk, I ask employees to raise a ticket for service management in HR. Additionally, I have created a knowledge library where local HR can store and share relevant and frequently asked cases, allowing quick responses and case escalation to other involved departments. IT, HR, and some other teams are primarily using the system.
I work as an IT consultant for TOPdesk. All the tickets raised by users are transferred to TOPdesk. My team and I pick up the tickets and work on them, updating every stage of the tickets.
I'm a self-employed enterprise architect and project manager, and I use TOPdesk as a service management tool for my work with client organizations. It's helpful for tracking changes, incidents, issues, etc.
Senior Support Engineer WE IT Servicedesk WE Europe BV at WE Men
Real User
Jan 9, 2023
We are using TOPdesk most of the time for ticketing, but also for assets management and for our building department projects and changes. There is a cloud and on-premises version available.
Specialist TOPdesk (SaaS) applicatiebeheer & business consultancy at a tech services company with 11-50 employees
Real User
Jul 13, 2020
The primary use case of this solution is for IT service management in many different companies. I am mainly an application manager, but also an end-user. Most of my experience is with governmental organizations and many service providers.
Head of ICT at a logistics company with 1,001-5,000 employees
Real User
Mar 3, 2020
We primarily use the solution for the whole ITSM life cycle including incident management, operations management, quality management, change management, service level management and configuration management.
Help Desk Software offers an efficient way for businesses to manage customer inquiries, improving response times and customer satisfaction. It's a crucial tool for any company aiming to enhance its support services.Help Desk Solutions streamline communication between customers and support teams through ticket management systems. These platforms are designed to consolidate requests from various channels into a single interface, allowing support teams to prioritize and respond effectively. The...
I use Topdesk to change the way we deliver our services in HR to the business. Instead of writing an email to a particular person or visiting their desk, I ask employees to raise a ticket for service management in HR. Additionally, I have created a knowledge library where local HR can store and share relevant and frequently asked cases, allowing quick responses and case escalation to other involved departments. IT, HR, and some other teams are primarily using the system.
I work as an IT consultant for TOPdesk. All the tickets raised by users are transferred to TOPdesk. My team and I pick up the tickets and work on them, updating every stage of the tickets.
TOPdesk has features that allow only the financial managers to approve or deny the company's dealings.
We use TOPdesk for ticketing, request management, and workflows onboarding and offboarding.
I'm a self-employed enterprise architect and project manager, and I use TOPdesk as a service management tool for my work with client organizations. It's helpful for tracking changes, incidents, issues, etc.
We are using TOPdesk most of the time for ticketing, but also for assets management and for our building department projects and changes. There is a cloud and on-premises version available.
The primary use case of this solution is for IT service management in many different companies. I am mainly an application manager, but also an end-user. Most of my experience is with governmental organizations and many service providers.
We primarily use the solution for the whole ITSM life cycle including incident management, operations management, quality management, change management, service level management and configuration management.
We use TOPdesk for asset management, incident management, change management, and configuration management.
This solution is easy and fast to implement (compare to Snow) and has a cheaper licensing model.