We performed a comparison between SolarWinds NPM and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can manage the entire system across the network and troubleshoot the pain points."
"With just three modules, I can monitor server performance (whether it’s a VM, in the cloud, or an on-premises server."
"The initial setup was straightforward. We deployed the solution from new and completed the upgrades."
"The most important feature is reporting. The reports that are generated are useful and they save a lot of time with respect to monitoring."
"It covers everything from end to end, from the standpoint of endpoint machines and the routers and switches. The switch port also comes there."
"What I've found most valuable about the solution is that it's scalable."
"The nice thing about SolarWinds is that it's kind of all-in-one. I can manage the status of my networking devices, whether they are up or down, I can see how much traffic is going across an interface, and I can run a report that tells me exactly what that traffic is."
"The benefit of this solution is the reporting. We're able to report on and see our network in a graphical form. We are able to detect when a device is added to a network."
"The product is scalable."
"Alerts and episodes are valuable to me."
"It's scalable and expands well."
"One particularly useful feature of Splunk ITSI is the ability to create custom services."
"The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a window of twenty to thirty minutes."
"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."
"I find the episode review, glass tables, and correlation search features very useful."
"The solution is easy to scale."
"We liked the built-in calculation of health scores."
"The Wi-Fi side needs improvement."
"Currently lacks integration with SMS services."
"Having more technical and support resources available in Saudi Arabia would be helpful."
"The price of the solution can be improved."
"The evaluation time for the product is too short especially for large corporations."
"The solution could improve in many areas, such as the marketing and description of the products, providing areas of improvement, cloud capabilities, and being able to be more streamlined with the current integration points with other applications."
"SolarWinds NPM could improve by adding the deepest inspection, performance networking, and IP address discovery."
"An area for improvement in SolarWinds NPM is the short retention period. Currently, it's just for seven days of data, which is very low, making it hard for my organization to keep that data. SolarWinds recommended a seven-day retention period, but my organization needs a fourteen-day data retention period. Hence, I'd like an increase in the retention period or the database limit in SolarWinds NPM because you can't go back to the data for any investigation if seven days have passed. Another area for improvement in SolarWinds NPM is the database, which needs to be a bit more mature. I want a modified database in the next release of SolarWinds NPM. I'd also like more options added to groups because, currently, it's very limited."
"This product could improve by adding cloud monitoring. I want SolarWinds NPM to do much more integration, and have more involvement in cloud monitoring, like AWS or Google, or Azure. I feel like it requires lots of improvement for cloud monitoring in NPM."
"After upgrading Splunk ITSI from version 4.11 to 4.13, the analyzer stopped finding values for KPS and services."
"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."
"Splunk ITSI generates numerous false positives and has the potential for enhancement."
"It is pretty okay. I am not sure whether the current release has already moved to the new framework where instead of the glass tables, we can directly use the Dashboard Studio. It would be nice to have that integrated into the same framework."
"We have problems doing upgrades and operating alternate new versions."
"We also faced challenges relating to UI development."
"Predictive analytics, in terms of preventing incidents before they occur, still needs time to mature."
"The data recovery has room for improvement."
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SolarWinds NPM is ranked 4th in Network Monitoring Software with 147 reviews while Splunk ITSI (IT Service Intelligence) is ranked 5th in IT Alerting and Incident Management with 28 reviews. SolarWinds NPM is rated 8.2, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of SolarWinds NPM writes "High-level, comprehensive, and proactive monitoring in a user-friendly interface". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". SolarWinds NPM is most compared with Zabbix, PRTG Network Monitor, ManageEngine OpManager, ThousandEyes and LogicMonitor, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, Splunk APM and BMC TrueSight Operations Management. See our SolarWinds NPM vs. Splunk ITSI (IT Service Intelligence) report.
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