SolarWinds ipMonitor vs SymphonyAI IT Service Management comparison

The compared SolarWinds and SymphonyAI solutions aren't in the same category. SolarWinds is ranked #80 in NMS , with an average rating of 6.0, and holds a 0.3% mindshare in the category. SymphonyAI is ranked #19 in ISM , with an average rating of 7.0, and holds a 1.7% mindshare. Additionally, 50% of SolarWinds users are willing to recommend the solution, compared to 100% of SymphonyAI users who would recommend it.

SolarWinds ipMonitor

Read 2 SolarWinds ipMonitor reviews

1,132 Views
691 Comparison Views

50% willing to recommend

SymphonyAI IT Service Manag...

Read 6 SymphonyAI IT Service Management reviews

1,938 Views
1,008 Comparison Views

100% willing to recommend

SolarWinds ipMonitor

SymphonyAI IT Service Manag...

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Executive Summary

We performed a comparison between SolarWinds ipMonitor and SymphonyAI IT Service Management based on real PeerSpot user reviews.

Find out what your peers are saying about Zabbix, Auvik, Datadog and others in Network Monitoring Software.

To learn more, read our detailed Network Monitoring Software Report (Updated: March 2026).

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Network Monitoring Software

March 2026

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Helped 886,174 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

SolarWinds ipMonitor

Average Rating

6.0

Reviews Sentiment

5.7

Number of Reviews

Ranking in other categories

Network Monitoring Software (80th), IT Infrastructure Monitoring (62nd)

SymphonyAI IT Service Manag...

Average Rating

7.6

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Help Desk Software (20th), IT Asset Management (13th), IT Service Management (ITSM) (19th)

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. SolarWinds ipMonitor is designed for Network Monitoring Software and holds a mindshare of 0.3%, up 0.1% compared to last year.
SymphonyAI IT Service Management, on the other hand, focuses on IT Service Management (ITSM), holds 1.7% mindshare, up 1.6% since last year.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
SolarWinds ipMonitor	0.3%
Zabbix	4.3%
SolarWinds NPM	3.6%
Other	91.8%

Network Monitoring Software

IT Service Management (ITSM) Mindshare Distribution
Product	Mindshare (%)
SymphonyAI IT Service Management	1.7%
ServiceNow	14.9%
JIRA Service Management	7.0%
Other	76.4%

IT Service Management (ITSM)

Featured Reviews

Masud Alam

Manager at Optimum Origens Inc.

IP address management improves network efficiency but licensing cost could decrease

We are using SolarWinds for NPM and NCM, and we use IP address management for IP address monitoring. It helps us track which IP address is live and which is not. It also provides DHCP reservation and allows us to declare IP addresses for our integration. We have been using it for IP address…

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AbhilashSherkane

Senior Practitioner at a outsourcing company with 1,001-5,000 employees

Comprehensive IT service processes have been supported but customization and support need improvement

All ITSM functionalities of SymphonyAI IT Service Management, including incident, problem, change, service request, and their out-of-the-box functionalities, are pretty good. SymphonyAI IT Service Management does not have too many integrations and does not have too many out-of-the-box integrations compared to other peers in the market. I think that is the only place where they lack. However, they did have a functionality where we could build our own integration, so we were using that. If they had any out-of-the-box capabilities for some of the common infrastructure tools, that would have been easier for us. The out-of-the-box functionalities were good, including AI. However, the moment we had to customize options, that becomes very difficult with SymphonyAI IT Service Management. As long as we were using out-of-the-box, it worked great.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The initial setup is very straightforward and it is easy to add nodes."

"IPAM is used for IP address reservation and tracking, helping us easily identify live IP addresses."

"The most valuable feature is the availability of end devices."

"IPAM is used for IP address reservation and tracking, helping us easily identify live IP addresses."

"All ITSM functionalities of SymphonyAI IT Service Management, including incident, problem, change, service request, and their out-of-the-box functionalities, are pretty good."

"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."

"The product has the best features for ITSM."

"It is a good tool to use."

"The most valuable feature is remote access. People are working from home, and we can take remote access through it."

"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."

Cons

"The solution does not include enough features and has some performance issues."

"The licensing cost is high compared to open source tools."

"There could be flexibility in terms of customization."

"Technical support takes too long for any issues to get resolved, and that created a lot of frustration."

"I would like them to add software inventory in the next release. We don't have that right now."

"SummitAI IT Management Suite's project management and operational management features could be improved."

"Integration was a major limitation with SummitAI."

"I would like them to add software inventory in the next release. We don't have that right now."

Pricing and Cost Advice

"The solution is a bit expensive because the annual license does not include new features that are priced as add-ons."

"We have a regular license."

"The product's cost is average."

"SummitAI IT Management Suite's pricing is a bit expensive."

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Top Industries

By visitors reading reviews

Construction Company

20%

Healthcare Company

13%

Comms Service Provider

10%

Manufacturing Company

13%

Construction Company

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	1
Midsize Enterprise	6
Large Enterprise	4

Questions from the Community

What is your experience regarding pricing and costs for SolarWinds ipMonitor?

The licensing cost is high compared to other open-source tools. Being a corporate client, we require corporate licensing, which adds to the cost.

See all answers

What needs improvement with SolarWinds ipMonitor?

The licensing cost is high compared to open source tools. The state monitoring tools could be improved with AI integration to track IP usage history. There is no local support; we must contact thei...

See all answers

What is your primary use case for SolarWinds ipMonitor?

See all answers

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Comparisons

Netdata vs SolarWinds ipMonitor

Compared 40% of the time

SolarWinds NPM vs SolarWinds ipMonitor

Compared 12% of the time

FortiMonitor vs SolarWinds ipMonitor

Compared 10% of the time

Zabbix vs SolarWinds ipMonitor

Compared 8% of the time

LibreNMS vs SolarWinds ipMonitor

Compared 6% of the time

More SolarWinds ipMonitor Competitors

ServiceNow vs SymphonyAI IT Service Management

Compared 18% of the time

Vision Helpdesk vs SymphonyAI IT Service Management

Compared 8% of the time

Scalable Software Asset Vision vs SymphonyAI IT Service Management

Compared 6% of the time

BMC Helix ITSM vs SymphonyAI IT Service Management

Compared 5% of the time

Zendesk vs SymphonyAI IT Service Management

Compared 5% of the time

More SymphonyAI IT Service Management Competitors

Product Reports

Buyer's Guide

Network Monitoring Software

March 2026

Download SolarWinds ipMonitor product report

Buyer's Guide

IT Service Management (ITSM)

March 2026

Download SymphonyAI IT Service Management product report

Also Known As

ipMonitor

Summus IT Management Suite

Overview

Monitor network devices, servers, VMware hosts and applications from one console
Receive alerts for availability and performance issues
Monitor network status on maps and NOC view
Minimize downtime by automating remediation actions
Enhance monitoring with built-in reports and dashboards

SolarWinds

SymphonyAI provides an AI-powered IT Service Management (ITSM) platform aimed at enhancing IT service delivery efficiency and effectiveness. The platform, SymphonyAI ITSM, offers a unified service portal for streamlined user assistance and incorporates reporting and analytics functionalities to furnish insights into IT service performance. By leveraging artificial intelligence, SymphonyAI aims to optimize ITSM processes, aligning IT services with business needs while ensuring cost efficiency.

SymphonyAI

Sample Customers

Information Not Available

Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla

Buyer's Guide

Network Monitoring Software

March 2026

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