Buyer's Guide
Network Monitoring Software
November 2022
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GauravSingh4 - PeerSpot reviewer
CEO at Parker Digital
Real User
Great integrations, power flow, and good support
Pros and Cons
  • "The power flow is great."
  • "They need a little more self-service."

What is our primary use case?

We started off with infrastructure monitoring, then, over a period of time, we added on the application monitoring and cloud monitoring as well. It's been an incremental thing for us.

What is most valuable?

I like the collectors and I like the agent-less collector's functionality a lot. To me, that's been the top ones. I also like their integrations with the various types of devices that they've built out over a period of time. The power flow is great.

What needs improvement?

They need a little more self-service. Some of the places where there's still a dependency on defense logic. If those could be eliminated, that would be ideal.

They've done a fantastic job eliminating a lot of those dependencies and there's a lot of self-service. However, some of the areas where we could have it connect to, for example, Splunk or ServiceNow, in a self-care version versus having to go back to their engineers, that's an area where they could do a little more.

There are still a lot of engineers who get involved versus if it's a little more API-driven and self-served dashboard connections. Doing it the other way would just make life easier for users.

For how long have I used the solution?

I’ve been using the solution for six years now.

What do I think about the stability of the solution?

I don't have any stability concerns. At least I haven't seen any issues on our side. The performance is good. It’s reliable. There are no bugs or glitches, and it doesn’t crash or freeze.

What do I think about the scalability of the solution?

The solution is scalable. It’s great for enterprise-level organizations.

We have 30 to 35 engineers on the solution right now.

How are customer service and support?

We do deal with technical support. For example, if there's a new upgrade, that's hard to keep up with or there's a new connector that we don't know about then we'll reach out to them.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We have experienced a few different solutions. We’ve used IBM products in the past, and we've used Solarwinds as well. I do prefer the agent-less option, and I also like the roadmap, especially everything ScienceLogic had on the IOPS for five years.

How was the initial setup?

On a scale of one to ten, I’d give it six in terms of ease of setup. We don't need to have some level of engineering expertise. It's not as straightforward as rolling out a Power BI or a Tableau, for example. Also, the infrastructure is multilayered, and it is complex. The rollout should have some level of engineers involved.

For us, the deployment took about two weeks.

What was our ROI?

We have seen an ROI.

What's my experience with pricing, setup cost, and licensing?

The solution is license-based. It's between $8 and $15, depending on what you need from the product.

What other advice do I have?

We are a customer and a partner.

We are currently operating multiple versions of the product.

It may not be the right product if you want to solve a certain use case. You have to have the right use case. It's an excellent product if you have a broader strategy, either as an MSP or as an enterprise. If you just need to replace product “A” with ScienceLogic to monitor 100 endpoints, it's not the perfect use case for them. The perfect use case is how you get it to cover across multiple layers of network, applications, and cloud, especially towards hybrid monitoring. Potential users need more roadmap-based approaches versus a one-point use case.

I’d rate the solution a nine out of ten. My experience with other products and the support I received from ScienceLogic across multiple levels, from engineering to product, especially at the leadership level, has been good. The support and everything they do to help you and your customers are successful. Overall, I really like the product, and I recommend it.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: customer/partner
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MD at a recruiting/HR firm with 51-200 employees
Real User
Easy to set up and reliable but there are customization challenges
Pros and Cons
  • "The integration with the firewall monitoring, the security monitoring, is great."
  • "We had some stability issues at the outset that have since been resolved."

What is our primary use case?

We primarily use the solution for monitoring servers, networks, and security.

How has it helped my organization?

We run weekly and monthly reports to provide exceptions. And yeah, it's helped our organization remediate problems proactively.

What is most valuable?

The integration with the firewall monitoring, the security monitoring, is great.

The setup process is simple. 

It is scalable. 

It is stable and reliable. 

What needs improvement?

Nothing at this stage needs to be improved. 

The pricing is quite high. In terms of the value, it is expensive.

We had quite a few challenges with customizing many of the monitors. Monitor customization was not that easy. It'd take quite a bit of work.

We had some stability issues at the outset that have since been resolved.

For how long have I used the solution?

I've been using the solution for two years. 

What do I think about the stability of the solution?

It was very unstable to start with for about seven months. That said, it was determined that was a memory-related problem. After the memory-related problem was resolved, it became more stable.

What do I think about the scalability of the solution?

The solution can scale well. 

We have 15 people on the solution currently.

How are customer service and support?

We've dealt with support in the past, and they were helpful and responsive.

We had a few challenges where issues went backward and forward a few times. We explained the problem, yet they wouldn't address their problem directly. They would move around the problem. That went on over a period of a month. It took a long time to resolve the problem since it wasn't understood exactly where the issue was.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I also use SolarWinds. 

We used to use WhatsApp Gold. We switched from that based on the look and feel of the product. The customer preferred the look and feel of ManageEngine to WhatsApp Gold.

How was the initial setup?

In terms of deployment, it's a fairly straightforward initial discovery process.

We had so many modules, including the firewall monitor, et cetera. It was deployed over several months. It took about three months.

It is not difficult to maintain the solution. 

What about the implementation team?

We used third parties and integrators during the installation process.

What's my experience with pricing, setup cost, and licensing?

It is a pricey solution. However, I don't directly deal with pricing. 

Which other solutions did I evaluate?

We did not evaluate other options before moving to this product. 

What other advice do I have?

I'm not sure which version of the solution we're using. It's likely the latest update. 

Based on the high cost, I'd rate the solution six out of ten. 

I don't know if I would recommend it. I would be at 50-50 on recommending it. If you're looking for specific features, then I would recommend it. However, I work with a lot of monitoring products, including SolarWinds and WhatsApp Gold, and I would say your functionality and value would be about 50%. It really depends on what you want to use it for. If I were to use it as straight monitoring, then just note up and down, I would say there are much cheaper options. If you want to use some of the functionality with the firewall analyzer, and NetFlow integration, then it might be a bit more valuable to you. Still, as an overall product, you'd probably prefer SolarWinds over ManageEngine.

For us, it's taken a long time to try to get the stability of the product. Now that we've got stability, it's still taking a long time to get the level of reporting out that we require. It's just slow progress around resolving problems, and maybe that's an integrated problem. I'm not sure. The integrator says that some of it is a vendor-related problem. I see value in certain areas, however, overall, there are better solutions.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Senior Service Engineer at a financial services firm with 10,001+ employees
Real User
Reliable. simple to set up, and offers fast monitoring capabilities
Pros and Cons
  • "It's fairly easy to set up."
  • "Once I fully use the tool 100%, I'm sure I would have something to critique, however, for now, I'm happy with it."

What is our primary use case?

We usually monitor for our public prefixes and propagations and if they are getting dropped or there is a route application. It is mainly on the public-facing side or the internet-facing use case. There are other use cases, however, for me, for the work that I do, that's what I'm using a ThousandEyes for.

How has it helped my organization?

With ThousandEyes, it's one click or one place where I can see all of my public prefixes, how long it takes, when the last update was, where a route was missing from the internet, or is it actually causing a black hole. That's where I've been using it, and so far so good. It has made my life easier for sure.

What is most valuable?

The solution makes monitoring faster.

It's fairly easy to set up.

It has been stable. 

What needs improvement?

The solution is quite good. For my use case, the information or the page with the info that I need is there. I'm happy with it. Now I'm sure there are other functionalities that I have not actually looked into. Once I fully use the tool 100%, I'm sure I would have something to critique, however, for now, I'm happy with it.

For how long have I used the solution?

I've been using the solution for six months. 

What do I think about the stability of the solution?

The solution has been stable so far. We find it reliable. There are no bugs or glitches, and it doesn't crash or freeze. 

What do I think about the scalability of the solution?

The solution was deployed by a different team. I'm an end user of this tool. In terms of the scalability or how it's done, we have a totally different tooling team who looks after all these tools. I won't be able to offer any insights into scaling.

We have maybe 100 plus users. They're all infrastructure engineers or your level three guys or the help desk, even security guys.

I'm not sure what the extent of the solution's use is throughout the organization.

How are customer service and support?

I haven't been in contact with technical support for this deployment. 

Which solution did I use previously and why did I switch?

We are also using Accedian Skylight. We have both solutions in the organization. 

We also have SolarWinds and Splunk. 

How was the initial setup?

Although I wasn't a part of the initial process, the initial setup was straightforward. Once we knew all the things that needed to happen, the solution was deployed without much of an issue.

The solution being in a cloud helped with that. We have a hybrid environment, so we have a presence there and on-premise as well. With regards to the cloud, it was easy. Anything that's going cloud, as long as you know what you're doing, is easy.

I'm not sure how long the deployment itself took.

What about the implementation team?

We have a contract and a working relationship with Cisco. They were helping us in deploying the solution.

What's my experience with pricing, setup cost, and licensing?

I have no visibility on the pricing. It's not an aspect of the solution I deal with.

Which other solutions did I evaluate?

The company might have done evaluations as part of the business case compilations. I don't know on what basis ThousandEyes was selected, however, now that we have ThousandEyes, I don't think we'll be going for something else.

What other advice do I have?

I am a user, not an integrator. 

I'm not sure which version of the product we're using. 

I'd advise potential new users that, if it solves your use case, then they should go for it. It's really easy to use, there is nothing complicated. We've had no issues whatsoever.

I'd rate the solution nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partners
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Hattab Mahdi - PeerSpot reviewer
Assistant Director at unpa
Real User
Top 5
Great for monitoring IT services infrastructure with nice tools and helpful notifications
Pros and Cons
  • "It's great for monitoring IT services infrastructure."
  • "We'd like to see more integration capabilities."

What is our primary use case?

It is a very good solution to monitoring infrastructure of IT services.

What is most valuable?

It's got very nice tools. We have notifications via email or short messages via SMS.

It's great for monitoring IT services infrastructure. You can monitor all your servers, your database, and server virtualization. 

I don't have any problem with the Nagios XI. It's the best. 

What needs improvement?

For some, it may be difficult to deploy. The process could be simplified. 

We'd like to see more integration capabilities. 

There's a bit of complexity in the product in general. It could be simplified overall. 

For how long have I used the solution?

I've been using the solution for ten years. 

What do I think about the stability of the solution?

It's very, very stable. We don't have a problem with the stability of the solution. It's a very stable solution. It is the best solution for monitoring any IT infrastructure for all companies.

What do I think about the scalability of the solution?

I don't have a problem with the scalability of Nagios XI.

We have people from many teams using the solution. Right now, we have ten users on the solution. 

How are customer service and support?

We haven't needed to contact support since we have a very big, strong senior engineering team. We have very good experience in-house in order to manage and configure the solution and resolve the problem. If we needed support, we have the contacts within the company logistically. We can open a ticket. For now, we don't need any support since the solution is very easy. Even with deployment, we don't need any support.

Which solution did I use previously and why did I switch?

I'm also familiar with Cacti. If you compare it with Cacti or any other solution, Nagios is the best.

I'm trying to use the SolarWinds solution as well. It's very easy to deploy if you compare it with other solutions. The efficacy and the time it takes to deploy this solution are very short compared to Cacti or SolarWinds or other solutions. Even the cost and lack of complexity are great.

How was the initial setup?

The initial setup is not a big problem for me. We just integrated Nagios XI with the solution to send SMS notifications. It might be very complex for other technicians and engineering. For me, I have good knowledge about integrating XI with other solutions. It can be a very complex task if a person is not knowledgeable.

We have six administrators that are in security and networking, and they are working with this solution in our company. We have a help desk and security team working with the product.

What about the implementation team?

I was able to deploy the solution myself.

What was our ROI?

I don't have any visibility on the ROI.

What's my experience with pricing, setup cost, and licensing?

I don't deal with the licensing aspect of the product.

What other advice do I have?

We use different deployments of the solution. All versions are very similar. 

I have installed and deployed a large number of servers, both physical and virtual, and a large number of switches, routers, wifi devices, and printers. You can monitor any devices, servers, and services with the Nagios XI, including SMTP, TCP, HTTP, DNS, et cetera.

I'd recommend the solution to others.

I'd rate it overall ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Information Security Officer at Kenmare Resources Mauritius
Real User
Top 10
Effective monitoring, scalable, and useful online resources
Pros and Cons
  • "We are able to monitor our virtual infrastructure, virtual machines, windows servers, databases, and the network using a simple network management protocol. We are able to pull almost all the metrics that we want, receive notifications, and have them integrate with telegrams for certain devices that are critical, such as UPSs."
  • "Zabbix does not draw automatic mapping of the network, this is something they should add in the future. There is a lot of effort that is involved in tailoring some of the settings which could be made easier."

What is our primary use case?

We are using Zabbix in my workplace to monitor the infrastructure.

What is most valuable?

We are able to monitor our virtual infrastructure, virtual machines, windows servers, databases, and the network using a simple network management protocol. We are able to pull almost all the metrics that we want, receive notifications, and have them integrate with telegrams for certain devices that are critical, such as UPSs.

What needs improvement?

Zabbix does not draw automatic mapping of the network, this is something they should add in the future. There is a lot of effort that is involved in tailoring some of the settings which could be made easier. 

For how long have I used the solution?

I have been using Zabbix for approximately four years.

What do I think about the scalability of the solution?

Zabbix is scalable because depending on the size of your infrastructure you can have distributed proxies servers across your network that will feed to the main server for the metric. It is similar to branches, where you can have one product for each branch and then the central server speaking in your central location, it works perfectly.

Our entire IT department is using Zabbix, which is 15 people, but we have approximately 600 devices being monitored.

How are customer service and support?

I have never had an issue that I needed to contact support. However, everything I have needed was able to be found online from the community or the Zabbix site manuals. Zabbix does offer support based on a subscription.

Which solution did I use previously and why did I switch?

I was using Centurion previously but I decided to switch to Zaddix because of costs. I was using the community edition of Centurion and it was very limited but with Zabbix, you can have an enterprise-class monitoring solution for free. I did research quickly and then I phoned Zaddix to see if they could solve all my problems without having to pay anything. This is when they confirmed I could and then I switched.

How was the initial setup?

The initial setup was easy. It took approximately three hours to get the server up and running.

What was our ROI?

By using Zabbix you minimize the cost of operation because you recieve an enterprise-class monitoring solution for free.

What's my experience with pricing, setup cost, and licensing?

The solution is free to use but they offer support as a paid service. If you can go read the manuals and do the fine-tuning based on your needs, you do not need to pay anything and you will have a full solution.

Which other solutions did I evaluate?

I have evaluated PRTG and SolarWinds.

What other advice do I have?

You do not need to spend a lot of money on solutions that have similar functionality, such as PRTG or Solar Winds. With Zabbix, you receive a free enterprise-class monitoring solution for free, as long as you know how to use it.

I would recommend this solution to others.

I rate Zabbix a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Network Monitoring Software
November 2022
Get our free report covering SolarWinds, Fortinet, Juniper, and other competitors of SolarWinds ipMonitor. Updated: November 2022.
653,584 professionals have used our research since 2012.