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SmartBear TestComplete vs Tricentis qTest comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.8
SmartBear TestComplete automation saves time, enhances client satisfaction, and boosts efficiency, with annual savings of approximately $10,000.
Sentiment score
1.0
Tricentis qTest delivers ROI by enhancing efficiency, visibility, and collaboration, with quick adoption, ease of use, and seamless upgrades.
Once set up, only one person is needed to handle all tasks, reducing the requirement for multiple personnel.
QA Analyst at a tech services company with 501-1,000 employees
Due to the fast adoption, there is a quick ROI along with faster and better maintenance due to Tosca's AI and self-healing aspects.
Senior Director at a tech vendor with 10,001+ employees
 

Customer Service

Sentiment score
6.9
SmartBear TestComplete's customer support is knowledgeable but inconsistent, with delays and unresolved issues needing faster escalation and responses.
Sentiment score
1.0
Tricentis qTest customer service is responsive and effective, despite integration challenges and occasional slower first-tier support.
Support has never been an issue, except for consulting which Tricentis charges for.
Senior Director at a tech vendor with 10,001+ employees
 

Scalability Issues

Sentiment score
7.4
SmartBear TestComplete is scalable and adaptable, with flexible scripting, but may require licensing for wider deployment.
Sentiment score
8.3
Tricentis qTest offers scalable, seamless performance supporting global teams, requiring minimal maintenance, with robust integration and feature growth.
 

Stability Issues

Sentiment score
6.9
SmartBear TestComplete generally stable, but users report crashes, memory leaks, and HTML5 testing delays in certain scenarios.
Sentiment score
8.1
Tricentis qTest offers stable performance with rare downtime, consistent availability, and improved integration, receiving positive user feedback.
As for stability and performance, apart from a few hiccups and glitches, Tricentis qTest worked fine.
Quality Specialist 2A at a financial services firm with 10,001+ employees
 

Room For Improvement

SmartBear TestComplete faces challenges in object recognition, integrations, licensing, performance, and support across browsers and mobile devices.
Tricentis qTest requires improved reporting, better integration, enhanced user interface, installation processes, and faster, robust support and features.
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature.
QA Analyst at a tech services company with 501-1,000 employees
There may be missing features that should be included in the next release of Tricentis qTest, such as integration with other tools, specifically integration with Parasoft.
Quality Specialist 2A at a financial services firm with 10,001+ employees
It also does not allow for task tracking or calculating time spent on tasks, which affects project timelines.
Test Automation Specialist -Full Stack at IBM
 

Setup Cost

SmartBear TestComplete's pricing and licensing receive mixed reviews, seen as both reasonable and costly depending on usage and modules.
Tricentis qTest offers moderate enterprise pricing, supports global teams, and includes options for volume discounts and optional tools.
The solution is expensive.
Senior Director at a tech vendor with 10,001+ employees
The pricing and execution of qTest are easy.
Test Automation Specialist -Full Stack at IBM
 

Valuable Features

SmartBear TestComplete excels in cross-platform automation, integration, and support for multiple languages, enhancing automated testing efficiency and maintenance.
Tricentis qTest provides seamless integration, robust reporting, and scalable test management, enhancing agile testing efficiency across diverse needs.
The most valuable feature of SmartBear TestComplete for me is the image comparison functionality.
QA Analyst at a tech services company with 501-1,000 employees
There are also AI insights available based on the data and defects raised, which gives a view of functionalities where there are challenges and where more regression needs to happen.
Senior Director at a tech vendor with 10,001+ employees
A valuable feature is the ease of uploading, as well as creating folders.
Test Automation Specialist -Full Stack at IBM
I have seen measurable benefits with Tricentis qTest in terms of time-saving and resource-saving.
Quality Specialist 2A at a financial services firm with 10,001+ employees
 

Categories and Ranking

SmartBear TestComplete
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
Functional Testing Tools (8th), Regression Testing Tools (5th), Test Automation Tools (6th)
Tricentis qTest
Average Rating
8.2
Reviews Sentiment
6.1
Number of Reviews
19
Ranking in other categories
Test Management Tools (3rd)
 

Mindshare comparison

While both are Quality Assurance solutions, they serve different purposes. SmartBear TestComplete is designed for Test Automation Tools and holds a mindshare of 6.1%, up 6.0% compared to last year.
Tricentis qTest, on the other hand, focuses on Test Management Tools, holds 7.8% mindshare, down 15.9% since last year.
Test Automation Tools Mindshare Distribution
ProductMindshare (%)
SmartBear TestComplete6.1%
Tricentis Tosca13.4%
OpenText Functional Testing6.5%
Other74.0%
Test Automation Tools
Test Management Tools Mindshare Distribution
ProductMindshare (%)
Tricentis qTest7.8%
OpenText Application Quality Management8.2%
TestRail7.3%
Other76.7%
Test Management Tools
 

Featured Reviews

Prakhar Goel - PeerSpot reviewer
Sr Test Lead at Emerson
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.
reviewer2356440 - PeerSpot reviewer
Senior Director at a tech vendor with 10,001+ employees
User stories and test artifacts migrate seamlessly to innovative management tools
Customers are moving towards Tricentis due to their association with SAP. There is interest in understanding if there are connectors for converting UFT scripts to Tosca, as many customers are looking to make this transition. We have developed capabilities for automated migration from ALM to Tricentis qTest without any loss of data. However, for UFT to Tosca migration, scripts need to be rewritten as there are no automatic converters available. From a project perspective, there have not been many challenges with Tricentis products. The main improvement area would be developing a connector to move UFT scripts to Tosca, which would enable quicker and easier movement for customers. This would aid faster adoption of Tosca and ease the financial pressure on clients who currently need to invest in rewriting scripts.
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Top Industries

By visitors reading reviews
Manufacturing Company
13%
Financial Services Firm
11%
Computer Software Company
10%
Construction Company
6%
Financial Services Firm
16%
Manufacturing Company
10%
Insurance Company
9%
Healthcare Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise19
Large Enterprise32
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise3
Large Enterprise14
 

Questions from the Community

What do you like most about SmartBear TestComplete?
TestComplete has strong reporting capabilities. The reports they generate are really good.
What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature. Occasion...
What is your experience regarding pricing and costs for Tricentis qTest?
The solution is expensive. For the features that are available, depending on the volumes of licenses we get, we are able to get better discounts as strategic partners of Tosca. We can pass some ben...
What needs improvement with Tricentis qTest?
One of the things I noticed was the reporting part wasn't very good. It was hard to customize the dashboards in Tricentis qTest, and there were limitations in the dashboard. There may be missing fe...
What is your primary use case for Tricentis qTest?
The main use cases for Tricentis qTest are for test management, to keep test cases and execute those. Overall, centralized test management with Tricentis qTest was beneficial for the team's product...
 

Also Known As

No data available
qTest
 

Overview

 

Sample Customers

Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
McKesson, Accenture, Nationwide Insurance, Allianz, Telstra, Moët Hennessy-Louis Vuitton (LVMH PCIS), and Vodafone
Find out what your peers are saying about SmartBear TestComplete vs. Tricentis qTest and other solutions. Updated: July 2020.
885,376 professionals have used our research since 2012.