Try our new research platform with insights from 80,000+ expert users

SmartBear TestComplete vs Tricentis qTest comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.8
SmartBear TestComplete automation saves time, enhances client satisfaction, and boosts efficiency, with annual savings of approximately $10,000.
Sentiment score
1.0
Tricentis qTest delivers ROI by enhancing efficiency, visibility, and collaboration, with quick adoption, ease of use, and seamless upgrades.
Once set up, only one person is needed to handle all tasks, reducing the requirement for multiple personnel.
Due to the fast adoption, there is a quick ROI along with faster and better maintenance due to Tosca's AI and self-healing aspects.
 

Customer Service

Sentiment score
6.9
SmartBear TestComplete's customer support is knowledgeable but inconsistent, with delays and unresolved issues needing faster escalation and responses.
Sentiment score
1.0
Tricentis qTest customer service is responsive and effective, despite integration challenges and occasional slower first-tier support.
Support has never been an issue, except for consulting which Tricentis charges for.
 

Scalability Issues

Sentiment score
7.4
SmartBear TestComplete is scalable and adaptable, with flexible scripting, but may require licensing for wider deployment.
Sentiment score
8.3
Tricentis qTest offers scalable, seamless performance supporting global teams, requiring minimal maintenance, with robust integration and feature growth.
 

Stability Issues

Sentiment score
6.9
SmartBear TestComplete generally stable, but users report crashes, memory leaks, and HTML5 testing delays in certain scenarios.
Sentiment score
8.1
Tricentis qTest offers stable performance with rare downtime, consistent availability, and improved integration, receiving positive user feedback.
As for stability and performance, apart from a few hiccups and glitches, Tricentis qTest worked fine.
 

Room For Improvement

SmartBear TestComplete faces challenges in object recognition, integrations, licensing, performance, and support across browsers and mobile devices.
Tricentis qTest requires improved reporting, better integration, enhanced user interface, installation processes, and faster, robust support and features.
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature.
There may be missing features that should be included in the next release of Tricentis qTest, such as integration with other tools, specifically integration with Parasoft.
It also does not allow for task tracking or calculating time spent on tasks, which affects project timelines.
 

Setup Cost

SmartBear TestComplete's pricing and licensing receive mixed reviews, seen as both reasonable and costly depending on usage and modules.
Tricentis qTest offers moderate enterprise pricing, supports global teams, and includes options for volume discounts and optional tools.
The solution is expensive.
The pricing and execution of qTest are easy.
 

Valuable Features

SmartBear TestComplete excels in cross-platform automation, integration, and support for multiple languages, enhancing automated testing efficiency and maintenance.
Tricentis qTest provides seamless integration, robust reporting, and scalable test management, enhancing agile testing efficiency across diverse needs.
The most valuable feature of SmartBear TestComplete for me is the image comparison functionality.
There are also AI insights available based on the data and defects raised, which gives a view of functionalities where there are challenges and where more regression needs to happen.
A valuable feature is the ease of uploading, as well as creating folders.
I have seen measurable benefits with Tricentis qTest in terms of time-saving and resource-saving.
 

Categories and Ranking

SmartBear TestComplete
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
Functional Testing Tools (8th), Regression Testing Tools (5th), Test Automation Tools (6th)
Tricentis qTest
Average Rating
8.2
Reviews Sentiment
6.1
Number of Reviews
19
Ranking in other categories
Test Management Tools (3rd)
 

Mindshare comparison

While both are Quality Assurance solutions, they serve different purposes. SmartBear TestComplete is designed for Test Automation Tools and holds a mindshare of 5.8%, down 6.4% compared to last year.
Tricentis qTest, on the other hand, focuses on Test Management Tools, holds 12.5% mindshare, down 13.9% since last year.
Test Automation Tools Market Share Distribution
ProductMarket Share (%)
SmartBear TestComplete5.8%
Tricentis Tosca19.2%
OpenText Functional Testing8.4%
Other66.6%
Test Automation Tools
Test Management Tools Market Share Distribution
ProductMarket Share (%)
Tricentis qTest12.5%
OpenText Application Quality Management11.2%
TestRail9.3%
Other67.0%
Test Management Tools
 

Featured Reviews

Prakhar Goel - PeerSpot reviewer
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.
SamuLehikoinen - PeerSpot reviewer
Efficient and collaborative software testing providing comprehensive test management capabilities, seamless integration with various tools and impressive manual regression testing features
The user interface has a somewhat outdated design, which is certainly an area that could be improved. Some of the modules appear to be loosely connected, but despite these aspects, our overall experience with the tool was positive. When you begin integrating your testing tools with qTest, the available examples may not be very clear, and I believe this is an area that could be enhanced, particularly in terms of providing clearer integration guidance. While the tool's integration with various testing tools is impressive, there is room for improvement in showcasing more cases and benefits, especially through additional videos and documentation.
report
Use our free recommendation engine to learn which Test Automation Tools solutions are best for your needs.
873,209 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
17%
Manufacturing Company
15%
Financial Services Firm
11%
Government
7%
Financial Services Firm
14%
Manufacturing Company
12%
Computer Software Company
9%
Healthcare Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business22
Midsize Enterprise20
Large Enterprise32
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise3
Large Enterprise14
 

Questions from the Community

What do you like most about SmartBear TestComplete?
TestComplete has strong reporting capabilities. The reports they generate are really good.
What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature. Occasion...
What do you like most about Tricentis qTest?
I found the reporting aspect to be the most valuable as it provided a comprehensive overview of the efforts needed and the workload for individual tests.
What is your experience regarding pricing and costs for Tricentis qTest?
The solution is expensive. For the features that are available, depending on the volumes of licenses we get, we are able to get better discounts as strategic partners of Tosca. We can pass some ben...
What needs improvement with Tricentis qTest?
Customers are moving towards Tricentis due to their association with SAP. There is interest in understanding if there are connectors for converting UFT scripts to Tosca, as many customers are looki...
 

Also Known As

No data available
qTest
 

Overview

 

Sample Customers

Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
McKesson, Accenture, Nationwide Insurance, Allianz, Telstra, Moët Hennessy-Louis Vuitton (LVMH PCIS), and Vodafone
Find out what your peers are saying about SmartBear TestComplete vs. Tricentis qTest and other solutions. Updated: July 2020.
873,209 professionals have used our research since 2012.