Siebel Contact Center vs Zendesk Chat comparison

The compared Oracle and Zendesk solutions aren't in the same category. Oracle is ranked #7 in CCP , with an average rating of 8.0, and holds a 1.4% mindshare in the category. Zendesk is ranked #7 in LC , and holds a 4.7% mindshare. Additionally, 100% of Oracle users are willing to recommend the solution, compared to 100% of Zendesk users who would recommend it.

Siebel Contact Center

Read 1 Siebel Contact Center review

179 Views
98 Comparison Views

100% willing to recommend

Zendesk Chat

Read 1 Zendesk Chat review

208 Views
37 Comparison Views

100% willing to recommend

Siebel Contact Center

Zendesk Chat

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Siebel Contact Center and Zendesk Chat based on real PeerSpot user reviews.

Find out what your peers are saying about Amazon Web Services (AWS), Five9, Genesys and others in Contact Center Platforms.

To learn more, read our detailed Contact Center Platforms Report (Updated: July 2025).

Buyer's Guide

Contact Center Platforms

July 2025

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Helped 861,524 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Siebel Contact Center

Average Rating

8.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Contact Center Platforms (7th)

Zendesk Chat

Average Rating

10.0

Number of Reviews

Ranking in other categories

Live Chat (7th)

Mindshare comparison

Siebel Contact Center and Zendesk Chat aren’t in the same category and serve different purposes. Siebel Contact Center is designed for Contact Center Platforms and holds a mindshare of 1.4%, down 1.5% compared to last year.
Zendesk Chat, on the other hand, focuses on Live Chat, holds 4.7% mindshare, down 7.6% since last year.

Contact Center Platforms

Live Chat

Featured Reviews

reviewer2492265

Freelancer at a consultancy with 51-200 employees

Has efficient automation features and the ability to integrate with multiple systems

The initial setup is quite difficult for the latest versions from 2020 and beyond and can take about four to five hours. It can now be deployed on the cloud. Oracle offers the same images for on-premise and cloud deployments, making it easy to switch between the two. I created the docker image using VM and completed the setup in a few hours.

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ManishArora

Vice President at Bypass Network Services

Flexible, stable, and allows for faster delivery of support

We would like to have auto-templates for TT closure and TT updates. This will save time in writing the acknowledgment. Templates can be added and edited, thus saving the agent time when on the ticket. I believe that this will contribute to the agent's knowledge, once coming across new ways of customer writing templates.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"You can integrate it with various systems for batch processing and other configurations."

"We like the mobile application, which allows us to provide a faster response to the customer."

Cons

"The product can be complicated to develop, as many methods exist to achieve solutions."

"We would like to have auto-templates for TT closure and TT updates."

Pricing and Cost Advice

"The platform is expensive."

Information not available

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Questions from the Community

What is your experience regarding pricing and costs for Siebel Contact Center?

The platform is expensive. Many metrics for these licenses are mainly user-based, which makes it quite costly. I rate the pricing a ten.

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What needs improvement with Siebel Contact Center?

The product can be complicated to develop, as many methods exist to achieve solutions. This complexity can make it challenging to find the right approach. Also, AI integration could be expanded.

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What is your primary use case for Siebel Contact Center?

Our customers use it to store all their customer data and manage their processes. The Contact Center integrates with the CTI platform so that when a customer calls, the agent has access to the cust...

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Comparisons

Amazon Connect vs Siebel Contact Center

Compared 63% of the time

TalkDesk vs Siebel Contact Center

Compared 37% of the time

More Siebel Contact Center Competitors

Amazon Connect vs Zendesk Chat

Compared 100% of the time

More Zendesk Chat Competitors

Product Reports

Buyer's Guide

Contact Center Platforms

July 2025

Download Siebel Contact Center product report

Buyer's Guide

Live Chat

July 2025

Download Zendesk Chat product report

Also Known As

No data available

Zendesk Talk

Overview

Oracle's Siebel Contact Center transforms a business's call center into an integral part of its total sales, marketing, and service delivery strategy. The application enables agents to handle service, support, and sales interactions seamlessly across all communication channels. As a result, businesses can reduce costs while enhancing service delivery.

Oracle

Live chat and messaging create a personal connection with customers looking for support. It’s a fast and effective way to offer help—without interrupting their experience.

Zendesk

Sample Customers

Southwest Airlines Co., Smiles S.A., Telekom Deutschland GmbH, Turk Telekom, Contact Management Center A.S., City of Atlanta, Ricoh Europe plc., City of Atlanta, BT

Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber

Buyer's Guide

Contact Center Platforms

July 2025

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861,524 professionals have used our research since 2012.

We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.