ServiceNow vs VMWare Tanzu CloudHealth comparison

The compared ServiceNow and Broadcom solutions aren't in the same category. ServiceNow is ranked #1 in ISM , with an average rating of 8.6, and holds a 19.6% mindshare in the category. Broadcom is ranked #29 in CM , and holds a 1.7% mindshare. Additionally, 91% of ServiceNow users are willing to recommend the solution, compared to 88% of Broadcom users who would recommend it.

ServiceNow

Read 224 ServiceNow reviews

23,304 Views
6,991 Comparison Views

91% willing to recommend

VMWare Tanzu CloudHealth

Read 9 VMWare Tanzu CloudHealth reviews

1,426 Views
841 Comparison Views

88% willing to recommend

ServiceNow

VMWare Tanzu CloudHealth

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between ServiceNow and VMWare Tanzu CloudHealth based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC Helix and others in IT Service Management (ITSM).

To learn more, read our detailed IT Service Management (ITSM) Report (Updated: October 2025).

Buyer's Guide

IT Service Management (ITSM)

October 2025

Download the complete report

Helped 873,085 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow

Average Rating

8.4

Reviews Sentiment

6.8

Number of Reviews

224

Ranking in other categories

Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)

VMWare Tanzu CloudHealth

Average Rating

8.6

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Cloud Management (29th), Cloud Cost Management (6th)

Mindshare comparison

ServiceNow and VMWare Tanzu CloudHealth aren’t in the same category and serve different purposes. ServiceNow is designed for IT Service Management (ITSM) and holds a mindshare of 19.6%, down 25.7% compared to last year.
VMWare Tanzu CloudHealth, on the other hand, focuses on Cloud Management, holds 1.7% mindshare, down 2.3% since last year.

IT Service Management (ITSM) Market Share Distribution
Product	Market Share (%)
ServiceNow	19.6%
JIRA Service Management	8.3%
BMC Helix ITSM	7.5%
Other	64.6%

IT Service Management (ITSM)

Cloud Management Market Share Distribution
Product	Market Share (%)
VMWare Tanzu CloudHealth	1.7%
VMware Aria Automation	9.4%
Morpheus	7.0%
Other	81.9%

Cloud Management

Featured Reviews

Anil Rao

Vice President Delivery & Operations at Rezilyens

Have reduced L1 dependency and improved incident resolution through AI-powered automation

To make ServiceNow better, they should reduce their pricing, especially because there's a lot of competition. Many customers have moved to ManageEngine because they cannot afford the license cost. The price should be reduced by at least 40%. The setup of ServiceNow is sometimes complex when new updates or versions are released. When they introduce something new, they should provide training to understand the new features and their functionality. We sometimes get stuck and have to call them to learn about the changes in the latest version. They should communicate the changes made from older versions to new versions, which features are not available, which features have changed, and how to implement them. If the communication part was handled properly, it would benefit us.

Read full review

Steve Staten

Cloud Advisor Specialist at Converge Technology Solutions Corp

The solution has excellent scalability, great dashboards, and is stable

I use the solution daily, multiple hours a day to identify possible savings by analyzing the various displays as well as the policies for possible cost savings for our customers CloudHelth has helped our organization with trying to right-size virtual machines based on current utilization and…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"You can scale the solution."

"I like ServiceNow's Workspace feature. With Jira, we had to edit a ticket by going into it. We couldn't perform edits from within the project plan. ServiceNow allows you to edit everything from one screen. It's like an Excel spreadsheet, but Jira requires you to drill down into the ticket. ServiceNow is more convenient if you are working on multiple projects and workflows."

"Identifies better ways to license software or eliminate unused software to save money."

"HR Case Management and Customer Service Management are two of the key areas which clients are using."

"It's great for keeping everyone informed in the company - not just IT. Everyone becomes aware of change requests and incidents so the entire company is on the same page."

"The most valuable features of ServiceNow for me are its ticketing and reporting capabilities."

"You can put information in or export it out quickly, which is very useful when you have weekly or monthly reports."

"The Workflow feature is the most valuable."

More ServiceNow pros

"We are able to create an internal price of the product that we can then sell to clients. We get the cost plan at a good discount and then resell it with a mark up to our enterprise-level clients. This flexibility in pricing is one of the solution's best features."

"The solution is useful for cloud transparency and visibility in reports and dashboards that I have generated, especially the pre-populated dashboards."

"It's stable. For report presentation, it's been fast."

"We use dashboards quite heavily, but one of the features that have really stood out is some of the policies we've created to alert us of particular situations."

"The product is easy to use in terms of monitoring all the environments. It works for multiple clouds."

"The most valuable thing I have found is the cost saving recommendations"

"The solution is good for cloud cost management."

"This solution is fast and very easy to understand, even if you are not a technician."

More VMWare Tanzu CloudHealth pros

Cons

"Data access is a bit difficult, where you sometimes wish you had a relational database for some queries. The flexibility of data access in general is a bit on the low end. Of course, there is flexibility in some ways, but when I need a certain combination of data for some report, it can become a challenge."

"Currently, we are finding it a bit difficult to monitor the subscriptions that are being used. The reporting feature related to this can be improved. Its ITOM functionality can be improved. BMC does a better job than ServiceNow in terms of capturing utilization and other such things."

"It's too complicated and there are too many options."

"I suggest making the cost more affordable for smaller companies."

"Needs additional software titles and easier normalization."

"The solution's user experience could be improved concerning its UI and portals."

"We can't update bulk tickets using a simple query language. Jira lets us update hundreds of tickets with one command. In ServiceNow, you need to select each task separately to close them. The dashboards could also be more user-friendly. Monday.com has better dashboards."

"I have enjoyed all the features. There is not any feature that I have missed or didn't have."

More ServiceNow cons

"The solution doesn't offer the best functionality, unfortunately. Some features just simply aren't on offer. The solution needs to offer more product milestones."

"I would like to see better integration from CloudHealth to create easier setup and implementation."

"The export features regarding CSV files and specifically around identifying savings plans have room for improvement, as well as the drill-down features for reservation utilization."

"It would be helpful to have a mobile version or a tablet version, especially for people who are outside of the office."

"They should provide information or tools to tune the cloud resources according to the environment size."

"If you are working with the OS you need help and other connectors to get more information."

"CloudHealth needs to start building out Turbonomics-types of features that help the customers who are using CloudHealth really understand everything down to the server level, the virtual machine level."

"The performance and accuracy of Cloud Health need to be improved."

More VMWare Tanzu CloudHealth cons

Pricing and Cost Advice

"Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers."

"The price could be a little lower for the solution. Many of my customers have issues with the licensing process, they have to make it easier and straightforward."

"I would say it is moderately expensive, ranging from six to seven on a scale of ten."

"They could be more competitive with their licensing."

"The cost is quite high."

"The solution is expensive."

"It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost."

"While the option exists to pay for a monthly license, we are dealing with large enterprises and these typically involve multi-year licenses of ten or five years, at a minimum."

More ServiceNow pricing and cost advice

"CloudHealth has a subscription-based model."

"I give the cost of the solution an eight out of ten."

"There could be flexibility in pricing for the product."

"The licensing fees depend on how big the company is. If you are a larger company then you have a better contract with a better price. The price is different for a small company."

"The pricing is competitive and while other products are good they are considerably more expensive."

See which vendors are best for you

Use our free recommendation engine to learn which IT Service Management (ITSM) solutions are best for your needs.

See recommendations

873,085 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

12%

Financial Services Firm

12%

Manufacturing Company

10%

Government

Computer Software Company

18%

Financial Services Firm

13%

Manufacturing Company

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	54
Midsize Enterprise	36
Large Enterprise	164

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	2
Large Enterprise	4

Questions from the Community

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

See all answers

Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

See all answers

What do you like most about ServiceNow?

The solution has a user-friendly interface.

See all answers

Ask a question

Earn 20 points

Comparisons

BMC Helix ITSM vs ServiceNow

Compared 6% of the time

Pega Platform vs ServiceNow

Compared 5% of the time

Microsoft Dynamics CRM vs ServiceNow

Compared 5% of the time

IBM Maximo vs ServiceNow

Compared 5% of the time

Microsoft Power Apps vs ServiceNow

Compared 4% of the time

More ServiceNow Competitors

Cloudability vs VMWare Tanzu CloudHealth

Compared 18% of the time

Azure Cost Management vs VMWare Tanzu CloudHealth

Compared 14% of the time

IBM Turbonomic vs VMWare Tanzu CloudHealth

Compared 13% of the time

VMware Aria Operations vs VMWare Tanzu CloudHealth

Compared 9% of the time

Apptio One vs VMWare Tanzu CloudHealth

Compared 7% of the time

More VMWare Tanzu CloudHealth Competitors

Product Reports

Buyer's Guide

ServiceNow

October 2025

Download ServiceNow product report

Buyer's Guide

VMWare Tanzu CloudHealth

October 2025

Download VMWare Tanzu CloudHealth product report

Also Known As

No data available

Aria Cost powered by CloudHealth, CloudHealth

Overview

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

ServiceNow

VMware Tanzu CloudHealth, formerly known as VMware Aria Cost Powered by CloudHealth, is a specialized cloud management platform tailored for Multi-Cloud Cost Optimization. It offers comprehensive visibility into cloud spending across various providers, enabling users to identify areas for optimization and make informed resource allocation decisions. With features like reserved instance management, resource rightsizing, and automated cost governance policies, it facilitates financial management for optimal cost efficiency. Beyond cost optimization, Tanzu CloudHealth enhances cloud operations through workload optimization and governance automation, catering to multi-cloud environments encompassing public, private, and hybrid clouds. Its primary focus remains on enabling organizations to effectively manage and reduce cloud expenditures while supporting operations across diverse cloud platforms.

Broadcom

Sample Customers

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

Pinterest, Dow Jones, RhythmOne, Ziff Davis, Acquia, Mentor Graphics, Lookout, Veracode, SwiftKey, Amtrak, Shi, Imgur, SumoLogic, NewsUK, Cloudera, Canvas

Buyer's Guide

IT Service Management (ITSM)

October 2025

Download Free Report

Find out what your peers are saying about ServiceNow, Atlassian, BMC Helix and others in IT Service Management (ITSM). Updated: October 2025.

DOWNLOAD NOW

873,085 professionals have used our research since 2012.

We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.