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ServiceNow Automation Engine vs UiPath Studio comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow Automation Engine
Ranking in Robotic Process Automation (RPA)
30th
Average Rating
6.0
Reviews Sentiment
7.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
UiPath Studio
Ranking in Robotic Process Automation (RPA)
7th
Average Rating
8.4
Reviews Sentiment
4.8
Number of Reviews
5
Ranking in other categories
Low-Code Development Platforms (14th)
 

Featured Reviews

Robert Gonzales - PeerSpot reviewer
Consultant at in8solutions
Provides better ecosystem control and duplication control but have duplication issue
The initial setup is complex. During deployment, we identify the assets we want to include and the site, among other details. We ensure everything is translated into a common language using a CML-type discussion, allowing consistency across all elements. We aim to standardize everything by using JSON as our common input format. We are deploying existing features, so most of the work is straightforward. We do need some developers, particularly ServiceNow developers, to be involved. However, there isn't a lot of additional work required. We need some licensing from ServiceNow to enable these feature sets, but there aren't many other requirements.
VijayBhallamudi - PeerSpot reviewer
Senior Business Analyst at Flix
Citizen developers have automated finance processes and created reusable modules across entities
There are some weaknesses, though nothing on the top of my mind at the moment. From a process and OCR point of view, for example, we are currently doing a use case about e-invoicing. We feel the accuracy that the OCR provides from UiPath Studio was not as high as we had initially anticipated. We had to not go with that module that UiPath Studio offers. UiPath Studio has an a la carte mode where you can buy specific functionalities without having to buy the whole package. We decided to test out a few other tools in the market and bought a customized tool specifically for OCR purposes because UiPath Studio's accuracy was not as great. It comes more on a use case-to-use case basis. Certain use cases that we try show that certain functionalities could be improved, and there is definitely a scope for improvement. That being said, the functionalities that we bought UiPath Studio initially for work pretty well. We wanted a centralized automation hub, an Orchestrator, and maximum license utilization for the bots we were purchasing. They are basic, but at the same time, they are easy to use. The ease of use is one of the main reasons why we still favor UiPath Studio. The AI and OCR parts are something we are looking to explore more in the coming year, and that will probably give us more insights into the functionalities and their value. At the moment, we use Oracle as our ERP. We have not had much success integrating with Oracle so far. UiPath Studio offers a lot of customized integrations for SAP, but not much for Oracle Cloud. We had to leverage our internal ERP in-house team to build integrations. We used Oracle Cloud integrations rather than UiPath Studio integrations with respect to ERP. Every conference or event that UiPath Studio organizes, when we have a chance to speak with someone from UiPath Studio, we bring up Oracle Cloud integrations. I believe that in Europe and the US, Oracle Cloud is growing in usage, so we would appreciate more effort focused there. However, with Salesforce, we used a couple of cases with customer service in our company, and we integrated with it very smoothly without any blockers. At the moment, we have not explored AI and ML capabilities of UiPath Studio as much as we should have. We conducted a series of process discovery workshops in our company, and the use cases we received did not require AI or ML functionalities because they were core finance operations, and we did well with just the regular functionalities of UiPath Studio. We are still looking forward to finding a case where we could leverage AI and ML capabilities. We do not want to use AI functionalities just because we want to use them. It is more of a situation where we ask if it is needed, and we are still looking forward to finding a case that demands the need for AI functionalities or a nice-to-have feature. At the moment, we still have not used or explored those things of UiPath Studio.
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Top Industries

By visitors reading reviews
Construction Company
12%
Financial Services Firm
12%
University
8%
Manufacturing Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for ServiceNow Automation Engine?
The solution is expensive. The primary expense lies in licensing from ServiceNow. Additionally, there are costs associated with development and labor required for integration.
What needs improvement with ServiceNow Automation Engine?
The whole automation process still has a problem with duplication. They identify an asset, relate it to its physical architecture, and interconnect without us. The automation for this process is no...
What is your primary use case for ServiceNow Automation Engine?
The primary use of ServiceNow Automation Engine is to enable CMDR to identify all the different feeds and systems, allowing for an accurate inventory. This process involves integrating IAM. Additio...
What is your experience regarding pricing and costs for UiPath Studio?
I am satisfied with the current price for the product and overall licensing costs. Whatever price is given is provided by the client. We can definitely suggest the amount, and if the client is read...
What needs improvement with UiPath Studio?
Before Agentic or document understanding, it was definitely complicated, and you cannot be 100 percent sure if you can automate a process or not. For example, handling an invoice and extracting a s...
 

Overview

 

Sample Customers

1. Accenture2. Aetna3. AIG4. Airbus5. Allstate6. American Express7. AT&T8. Bank of America9. Barclays10. BHP Billiton11. Cisco12. Coca-Cola13. Comcast14. Dell15. E*TRADE16. FedEx17. Ford Motor Company18. GE19. Google20. H&R Block21. Home Depot22. IBM23. Intel24. JPMorgan Chase25. Kroger26. Liberty Mutual27. Lockheed Martin28. Marriott International29. Mastercard30. McKinsey & Company31. Microsoft32. Morgan Stanley33. Nike34. Nordstrom35. Oracle36. PepsiCo37. PwC38. Rakuten39. SAP40. Siemens41. SoFi42. Spotify43. Starbucks44. TD Ameritrade45. Toyota46. UnitedHealth Group47. Visa48. Walmart49. Wells Fargo
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