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Serviceaide Intelligent Service Management vs SolarWinds Service Desk comparison

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Questions from the Community
Top Answer:The solution is a highly mature product. Because of this, it can stand up to any other product on the market.
Top Answer:The solution does not align as modern service solutions do. Seamless integration is no available among the processes. Their service management application needs a lot of work. It’s in a really bad… more »
Top Answer:We primarily use the solution for processes in management, incident management, and problem change configuration service requests.
Top Answer:Hi @Mykola Shved, @Anand Khandelwal and @ManishRajora, can you please chime in with your professional advice?
Ranking
Views
358
Comparisons
284
Reviews
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Average Words per Review
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Rating
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Views
187
Comparisons
36
Reviews
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Average Words per Review
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Buyer's Guide
IT Service Management (ITSM)
July 2022
Find out what your peers are saying about ServiceNow, Atera, Atlassian and others in IT Service Management (ITSM). Updated: July 2022.
620,068 professionals have used our research since 2012.
Comparisons
Also Known As
Serviceaide ISM, Nimsoft Service Desk, CA Cloud Service Management
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Overview
CA Cloud Service Management is an innovative Service Management solution architected to speed and streamline your service desk operations while reducing complex and repetitive tasks. It delivers comprehensive automation capabilities to help reduce manual, tedious tasks.

Incident management consolidates, manages, and prioritizes incoming tickets.
Service catalog standardizes service request and fulfillment processes.
Fully integrated IT asset management compiles hardware, software, POs, and more.
Service portal for users to have a single place to submit tickets and requests.

Offer
Learn more about Serviceaide Intelligent Service Management
Learn more about SolarWinds Service Desk
Sample Customers
Oakwood Systems Group
Information Not Available
Top Industries
REVIEWERS
Financial Services Firm25%
Healthcare Company25%
Marketing Services Firm13%
Educational Organization13%
VISITORS READING REVIEWS
Computer Software Company35%
Comms Service Provider10%
Government8%
Healthcare Company6%
No Data Available
Company Size
REVIEWERS
Small Business20%
Midsize Enterprise7%
Large Enterprise73%
VISITORS READING REVIEWS
Small Business26%
Midsize Enterprise10%
Large Enterprise64%
No Data Available
Buyer's Guide
IT Service Management (ITSM)
July 2022
Find out what your peers are saying about ServiceNow, Atera, Atlassian and others in IT Service Management (ITSM). Updated: July 2022.
620,068 professionals have used our research since 2012.

Serviceaide Intelligent Service Management is ranked 32nd in IT Service Management (ITSM) while SolarWinds Service Desk is ranked 38th in IT Service Management (ITSM). Serviceaide Intelligent Service Management is rated 0.0, while SolarWinds Service Desk is rated 0.0. On the other hand, Serviceaide Intelligent Service Management is most compared with PagerDuty, Spiceworks and SCSM, whereas SolarWinds Service Desk is most compared with .

See our list of best IT Service Management (ITSM) vendors.

We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.