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SentinelOne Singularity Cloud Security vs ServiceNow Security Operations comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SentinelOne Singularity Clo...
Average Rating
8.6
Reviews Sentiment
7.5
Number of Reviews
118
Ranking in other categories
Vulnerability Management (4th), Cloud and Data Center Security (3rd), Container Security (3rd), Cloud Workload Protection Platforms (CWPP) (4th), Cloud Security Posture Management (CSPM) (3rd), Cloud-Native Application Protection Platforms (CNAPP) (3rd), Compliance Management (2nd), AI Observability (2nd)
ServiceNow Security Operations
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
23
Ranking in other categories
Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (9th), Risk-Based Vulnerability Management (11th)
 

Mindshare comparison

While both are Security Software solutions, they serve different purposes. SentinelOne Singularity Cloud Security is designed for Cloud-Native Application Protection Platforms (CNAPP) and holds a mindshare of 6.1%, up 3.0% compared to last year.
ServiceNow Security Operations, on the other hand, focuses on Security Incident Response, holds 8.0% mindshare, down 19.1% since last year.
Cloud-Native Application Protection Platforms (CNAPP) Mindshare Distribution
ProductMindshare (%)
SentinelOne Singularity Cloud Security6.1%
Wiz17.4%
Prisma Cloud by Palo Alto Networks12.4%
Other64.1%
Cloud-Native Application Protection Platforms (CNAPP)
Security Incident Response Mindshare Distribution
ProductMindshare (%)
ServiceNow Security Operations8.0%
Proofpoint Threat Response8.7%
VMware Carbon Black Cloud7.7%
Other75.6%
Security Incident Response
 

Featured Reviews

SC
Information Security Engineer at DataVigilant Infotech
Enables us to prioritize and effectively address critical security issues
Evidence-based reporting helps us to prioritize and solve critical security issues. The new visualization feature demonstrates how an attacker can enter the system, highlighting the potential path that can be exploited and outlining all the steps the attacker could take. With that visibility, we can ensure the perimeter is strong and attackers cannot enter, thus reducing the risk. It has helped us prioritize issues. The visibility into how an attack could happen is valuable. For example, it highlights the system vulnerability and outlines where an attack could propagate. The visualization helps me to prioritize remediation, and if I don't know where to start, I can check to see the score that enables me to prioritize issues. I am using infrastructure-as-code scanning, and it's one of the useful features. In pre-production, it identifies embedded secrets and misconfigurations, including issues with Kubernetes or some privileged containers. This feature allows us to pass the audit and secure IaC code so that it isn't easily exploitable by attackers. We can more proactively work to identify and resolve vulnerabilities by using the dashboard and the alerting system that SentinelOne provides. It helps us with audits and compliance. We can show the compliance in percentage. We can confidently say that our company or infrastructure is very secure. It has improved our security posture by 30% to 35%. It has reduced our false positives by 30%. It has helped teams collaborate better. The security team manages SentinelOne Singularity Cloud Security, and when it flags vulnerabilities, they are forwarded to DevOps for remediation. Previously, we needed to identify and report the issues, but there would be lapses in communication. Now, there is a centralized dashboard that anyone can look at and see the open issues and work on them.
SH
Freelancer at a media company with 1,001-5,000 employees
Gaining unified control over vulnerabilities has improved governance but pricing and support need work
The market price is slightly high. The pricing should be a little lower because this is a SaaS-based product. Everyone using ServiceNow might be getting many modules, but the overall module cost becomes high with license consumption one by one. I personally see that if ServiceNow is to grow over the next decade, they need to work on the pricing part. Cheap providers are emerging, and in the age of AI, it is evident that the chatbot and the virtual agent features, which are prominent features of ServiceNow, could be completely compromised and replaced by people choosing other tools. If ServiceNow develops a strategy to lower the price and increase the customer base, it could help ServiceNow to grow for another decade. I encountered one issue in ServiceNow Security Operations. The different tools, for example, Tenable and TVM, discovered vulnerabilities that had very limited information when imported. However, the same vulnerabilities from different sources, the TVM and Tenable, had shorter descriptions than what was present in the common vulnerabilities or CVE. If this depends on the implementer, such as Tenable or how other security operations implement them, the text was very limited. Customers were asking questions about why this was happening and if ServiceNow was working properly. The vulnerability information should be updated and the common text should be displayed every time, regardless of how many different tools are used for integration. The vulnerability database should be consistent when it comes to the description to avoid confusion for customers implementing it for the first time. This is an improvement that ServiceNow can make.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"SentinelOne Singularity Cloud Security improved our risk posture significantly, helped reduce our mean time to detect and mean time to remediate, and enabled collaboration across cloud security, development, and AppSec teams, saving engineering time by approximately three to four hours."
"Overall, I would rate it a ten on ten for cloud security."
"The solution's most valuable features are its ability to detect vulnerabilities inside AWS resources and its ability to rescan after a specific duration set by the administrator."
"SentinelOne Singularity Cloud Security offers comprehensive security posture management."
"We really appreciate the Slack integration. When we have an incident, we get an instant notification. We also use Joe Sandbox, which Singularity can integrate with, so we can verify if a threat is legitimate."
"SentinelOne's behaviour analytics are valuable because they detect anomalies and malicious behaviour that signature-based solutions might miss."
"The agentless vulnerability scanning is great."
"The most valuable feature of the solution is its storyline, which helps trace an event back to its source, like an email or someone clicking on a link."
"It streamlines processes; it collects data, takes that data and turns it into information, and allows you to manage through dashboards and work lists, improving every facet of the overall process."
"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."
"ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve any issues."
"The product has a very simple UI, I like the look and feel, and I find it very easy to navigate."
"ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action, providing a unified user experience where all work and fixes can be managed from one location."
"ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such."
"The product has a very simple UI."
"The product's most valuable features include the no-code capability for workflows and flow design, which makes it user-friendly, and the ability to perform advanced configurations."
 

Cons

"While SentinelOne offers robust security features, its higher cost may present a challenge for budget-conscious organizations."
"The area of improvement is the cost, which is high compared to other traditional endpoint protections."
"The recommended actions aren't always specific, so it might suggest recommendations that don't apply to the particular infrastructure code I'm reviewing."
"For SentinelOne, improvements could be made in managing Internet dependency as cloud-based operations can pose challenges in environments with limited connectivity."
"SentinelOne Singularity Cloud Security is an excellent CSSPM tool, but the CSC CWPP features need improvement."
"There is a bit of a learning curve for new users."
"The areas with room for improvement include the cost, which is higher compared to other security platforms. The dashboard can also be laggy."
"The price is on the higher side. The dashboard can be more detailed."
"It doesn't interact with things very well."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"The threat intelligence module needs a better dashboard."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"You can't connect to anything. It doesn't interact with things very well."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
 

Pricing and Cost Advice

"The features included in PingSafe justify its price point."
"SentinelOne is relatively cheap. If ten is the most expensive, I would rate it a seven."
"The pricing for PingSafe in India was more reasonable than other competitors."
"It is a little expensive. I would rate it a four out of ten for pricing."
"The tool is cost-effective."
"SentinelOne offers excellent pricing and licensing options."
"Its pricing is okay. It is in line with what other providers were providing. It is not cheap. It is not expensive."
"The price depends on the extension of the solution that you want to buy. If you want to buy just EDR, the price is less. XDR is a little bit more expensive. There are going to be different add-ons for Singularity."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"This product is a good value for the money."
"The product is more expensive than other solutions."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"It is an expensive product."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
11%
Manufacturing Company
9%
Government
6%
Financial Services Firm
15%
Manufacturing Company
13%
Government
7%
Computer Software Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business49
Midsize Enterprise22
Large Enterprise55
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise16
 

Questions from the Community

What do you like most about PingSafe?
The dashboard gives me an overview of all the things happening in the product, making it one of the tool's best features.
What is your experience regarding pricing and costs for PingSafe?
Regarding the pricing for SentinelOne Singularity Cloud Security, I do not think it is something I can compare.
What needs improvement with PingSafe?
I do not see room for improvement in SentinelOne Singularity Cloud Security. In the future, I would like to see the identity feature with two-factor authentication. It would be good if they could a...
What needs improvement with ServiceNow Security Operations?
The market price is slightly high. The pricing should be a little lower because this is a SaaS-based product. Everyone using ServiceNow might be getting many modules, but the overall module cost be...
What advice do you have for others considering ServiceNow Security Operations?
ServiceNow Security Operations integrates very easily with third-party security tools. I am involved mostly with ServiceNow and not with other vendors.
 

Also Known As

PingSafe
No data available
 

Overview

 

Sample Customers

Information Not Available
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Wiz, Palo Alto Networks, SentinelOne and others in Cloud-Native Application Protection Platforms (CNAPP). Updated: March 2026.
885,667 professionals have used our research since 2012.