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SentinelOne Singularity Cloud Security vs ServiceNow Security Operations comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Qualys TotalCloud
Sponsored
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
54
Ranking in other categories
Vulnerability Management (5th), Container Security (8th), Cloud Workload Protection Platforms (CWPP) (7th), Cloud Security Posture Management (CSPM) (6th), SaaS Security Posture Management (SSPM) (2nd), Cloud-Native Application Protection Platforms (CNAPP) (6th)
SentinelOne Singularity Clo...
Average Rating
8.6
Reviews Sentiment
7.3
Number of Reviews
141
Ranking in other categories
Vulnerability Management (4th), Cloud and Data Center Security (6th), Container Security (2nd), Cloud Workload Protection Platforms (CWPP) (3rd), Cloud Security Posture Management (CSPM) (2nd), Cloud-Native Application Protection Platforms (CNAPP) (2nd), Compliance Management (2nd), AI Observability (4th)
ServiceNow Security Operations
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
24
Ranking in other categories
Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (9th), Risk-Based Vulnerability Management (17th)
 

Mindshare comparison

Cloud-Native Application Protection Platforms (CNAPP) Mindshare Distribution
ProductMindshare (%)
SentinelOne Singularity Cloud Security5.8%
Wiz12.5%
Prisma Cloud by Palo Alto Networks10.1%
Other71.6%
Cloud-Native Application Protection Platforms (CNAPP)
Security Incident Response Mindshare Distribution
ProductMindshare (%)
ServiceNow Security Operations9.3%
VMware Carbon Black Cloud10.9%
VMware Carbon Black Endpoint8.2%
Other71.6%
Security Incident Response
 

Featured Reviews

reviewer2859021 - PeerSpot reviewer
Sr Security Engineer at a tech vendor with 5,001-10,000 employees
Risk-based triage has transformed container security and now prioritizes high-impact threats
The best features Qualys TotalCloud offers currently include managing cloud infrastructure and container security while facing major challenges such as alert fatigue. Traditional vulnerability scanners flag hundreds of CVEs on short-lived Kubernetes containers, some of which have no internet exposure or are gone before we can even triage them. I leverage Qualys TotalCloud to move beyond static CVSS. I use it to implement runtime exposure, correlation risk reprioritization, and shift-left integration. This notifies developers to fix a base image upstream rather than patching live ephemeral instances. In my work with cloud and container security, the biggest operational hurdle was alert fatigue. I use Qualys to shift left from static CVSS severity to context-aware risk prioritization. I correlated raw vulnerability data with real-time risk factors such as public network exposure, active runtime execution, or overly permissive IAM roles. This allows us to immediately drop the priority of isolated containers and escalate lower-severity CVEs that sit on an exposed, high-risk path. We can map these findings directly back to our CI/CD pipelines so developers can patch the root base images upstream. We have drastically cut down the signal-to-noise ratio, saved a lot of manual hours doing triage work, and ensured engineering effort goes directly towards high-impact risk reduction.
KP
Software Developer at Softcell Technologies Limited
Advanced rollback and AI-driven insights have protected endpoints and simplified security operations
We can check multiple types of alerts and triggers, and we can analyze these. There are many types of functions such as Kill, Quarantine, and remediate rollback types of features, which we can use for client safety. The rollback feature is the best feature because it is only used in SentinelOne Singularity Cloud Security. We have used multiple types of EDR, but the rollback feature is unique to SentinelOne Singularity Cloud Security. When many types of attacks happen in an organization, the rollback feature deletes all types of malicious files and other malware-type files and completely cleans your system. This feature is very interesting according to me. SentinelOne Singularity Cloud Security provides many types of features such as Kill and Quarantine, which are very interesting features for security operations. There are deep visibility features, and Purple AI is also one of the best features. It is easy for security operations and incident response. We can check log analysis with the help of deep visibility, and any types of attacks, malware, and phishing attacks are detected by SentinelOne Singularity Cloud Security. Many types of security operations can be tracked and observed with the help of SentinelOne Singularity Cloud Security. Purple AI is one of the interesting features in SentinelOne Singularity Cloud Security. Deep visibility is one of the best features in SentinelOne Singularity Cloud Security. You can find any types of logs and any types of devices through searching portals, similar to Google search. It gives you information regarding this. With deep visibility, you can search for any name. For example, we can search for any name and check what is happening with that person's laptops, what USB is connected or disconnected, and whether the network is connected or not. This is with the help of Purple AI.
SH
Freelancer at a media company with 1,001-5,000 employees
Gaining unified control over vulnerabilities has improved governance but pricing and support need work
The market price is slightly high. The pricing should be a little lower because this is a SaaS-based product. Everyone using ServiceNow might be getting many modules, but the overall module cost becomes high with license consumption one by one. I personally see that if ServiceNow is to grow over the next decade, they need to work on the pricing part. Cheap providers are emerging, and in the age of AI, it is evident that the chatbot and the virtual agent features, which are prominent features of ServiceNow, could be completely compromised and replaced by people choosing other tools. If ServiceNow develops a strategy to lower the price and increase the customer base, it could help ServiceNow to grow for another decade. I encountered one issue in ServiceNow Security Operations. The different tools, for example, Tenable and TVM, discovered vulnerabilities that had very limited information when imported. However, the same vulnerabilities from different sources, the TVM and Tenable, had shorter descriptions than what was present in the common vulnerabilities or CVE. If this depends on the implementer, such as Tenable or how other security operations implement them, the text was very limited. Customers were asking questions about why this was happening and if ServiceNow was working properly. The vulnerability information should be updated and the common text should be displayed every time, regardless of how many different tools are used for integration. The vulnerability database should be consistent when it comes to the description to avoid confusion for customers implementing it for the first time. This is an improvement that ServiceNow can make.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We were able to realize its benefits within 24 to 48 hours."
"Once it is set up, Qualys has proved to be one of our greatest assets."
"Having everything in a single place to look for it and a single integration into ServiceNow has been the big transformation."
"With TotalCloud, we can scan through the API. If we are not able to deploy cloud agents on the machine, we can use the API."
"Vulnerability and threat detection and assessment of the criticality of the vulnerabilities exposed are most valuable."
"TotalCloud has been excellent in providing us with immediate access to all the products and features we need, such as CSPM, TruRisk Insights, and compliance reports, including CIS and HIPAA."
"Qualys TotalCloud's most valuable features are its security capabilities that help identify and mitigate risk factors."
"Qualys TotalCloud has helped us view our risk structure, vulnerabilities, and security posture."
"We mostly use alerts. That has been pretty good. If we use the alert system from Amazon, it is much costlier to us, so we use SentinelOne Singularity Cloud Security."
"I would advise anyone looking to implement SentinelOne Singularity Cloud Security to choose it if they want a very reliable product because it is fully automated and very reliable, and it is the best option within the price range everyone is looking for."
"SentinelOne Singularity Cloud Security offers valuable scalability suitable for organizations of all sizes, from small businesses to large enterprises."
"They're responsive to feature requests. If I suggest a feature for Prisma, I will need to wait until the next release on their roadmap. Cloud Native Security will add it right away."
"My favorite feature is Storyline."
"Our organization is growing steadily, so our infrastructure is expanding, and we're managing more technical resources. Singularity Cloud Security helps us track our resources so that we don't get lost in the overwhelming volume of things and ensures we follow best practices. The solution gives us better visibility into our resources and enables faster resolution."
"SentinelOne Singularity Cloud Security has improved our organization's security visibility and response capability by giving our team better insights into cloud risk and suspicious activity."
"The tool identifies issues quickly."
"The ease of use is great."
"My favorite feature is the application vulnerability scanner."
"The product's most valuable features include the no-code capability for workflows and flow design, which makes it user-friendly, and the ability to perform advanced configurations."
"The product has a very simple UI."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve any issues."
"ServiceNow Security Operations has helped me in getting more precise results."
"It's stable."
 

Cons

"I sometimes have difficulty detecting or uninstalling certain versions of applications, which I have to do manually."
"To be honest, I would move out from this tool because it does not give a full view of vulnerability."
"Areas that need improvement in every solution include the remediation part. The remediation steps should be simple enough for everyone to understand."
"Enhancing clarity regarding its compliance capabilities would be beneficial, as the current scope is limited in geographic coverage."
"Qualys TotalCloud's increasing complexity, due to the development and deployment of multiple solutions, is making the GUI difficult to navigate."
"The price is very expensive, actually."
"The cost of Qualys TotalCloud is high and could be more competitive."
"I chose a rating of nine out of ten because there is a complex interface that sometimes overwhelms new engineers."
"Response time can be improved because not all things are perfect in every product, whether CrowdStrike or Trend Micro."
"They could generally give us better comprehensive rules."
"In the Analytics section, there is a tab for showing the severity of open issues by day. There are three options: by week, by month, and for more than thirty days. However, despite being aware of many issues open for more than thirty days, it shows no data available."
"The unified platform experience with SentinelOne Singularity Cloud Security is not fully realized yet."
"A beneficial improvement for SentinelOne Singularity Cloud Security would be integration with Jira, allowing for a more streamlined ticketing system."
"The application module focuses on the different codes and libraries that can be run on the machines. It is very important for Singularity EDR to detect what type of codes and what type of libraries can run in the machine. If they can implement a white list or a black list of codes or libraries that can be used in the machine, it would be very helpful. They can focus more on the application module."
"Sometimes the Storyline ID is a bit wacky."
"There should be more documentation about the product."
"The initial setup is difficult."
"I would rate technical support for ServiceNow Security Operations as a six out of ten in terms of faster resolution."
"There is room for improvement in terms of developer support and documentation."
"Visibility and transitions between teams present significant challenges in the SecOps space, indicating that substantial training and hand-holding are required to improve usability, which is one observation I have had."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"You can't connect to anything. It doesn't interact with things very well."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."
 

Pricing and Cost Advice

"The cost is high, but it meets our organizational needs."
"It isn't cheap, but it's reasonable. It helps us to manage things with very few resources."
"Qualys TotalCloud offers competitive pricing given its comprehensive suite of features, including integration, assessment, remediation, and detection capabilities, all within a single platform."
"Its price seems higher compared to other tools, but it is worth it. If they could adjust the pricing and make it comparable with other tools, that would be great."
"As a middle management member, I do not have direct pricing knowledge, but based on the knowledge from our meetings, its pricing is competitive."
"Qualys TotalCloud is expensive."
"The pricing is comparable. It is built into our other product, so I cannot piecemeal it. It is a part of our subscription."
"I am not sure about the pricing. From what I understand, it is a bit on the higher side, but I do not have the exact numbers."
"I am not involved in the pricing, but it is cost-effective."
"Pricing is based on modules, which was ideal for us."
"It's not expensive. The product is in its initial growth stages and appears more competitive compared to others. It comes in different variants, and I believe the enterprise version costs around $55 per user per year. I would rate it a five, somewhere fairly moderate."
"Singularity Cloud Security by SentinelOne is cost-efficient."
"PingSafe falls somewhere in the middle price range, neither particularly cheap nor expensive."
"PingSafe is cost-effective for the amount of infrastructure we have. It's reasonable for what they offer compared to our previous solution. It's at least 25 percent to 30 percent less."
"While SentinelOne Singularity Cloud Security offers robust protection, its high cost may be prohibitive for small and medium-sized businesses."
"Its pricing is constant. It has been constant over the previous year, so I am happy with it. However, price distribution can be better explained. That is the only area I am worried about. Otherwise, the pricing is very reasonable."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"It is an expensive product."
"This product is a good value for the money."
"The product is more expensive than other solutions."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
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Top Industries

By visitors reading reviews
Comms Service Provider
18%
Outsourcing Company
12%
Manufacturing Company
11%
Financial Services Firm
10%
Financial Services Firm
12%
Manufacturing Company
9%
Computer Software Company
8%
Comms Service Provider
6%
Financial Services Firm
14%
Manufacturing Company
9%
Outsourcing Company
6%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise11
Large Enterprise38
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise28
Large Enterprise64
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise17
 

Questions from the Community

What is your experience regarding pricing and costs for Qualys TotalCloud?
We purchased Qualys TotalCloud for GCP and Azure as well. It is comparatively better than others regarding pricing. T...
What needs improvement with Qualys TotalCloud?
I am unsure about how Qualys TotalCloud can be improved. I do not have anything else to add about the needed improvem...
What is your primary use case for Qualys TotalCloud?
My main use case for Qualys TotalCloud is telemetry, although I am unsure about the specifics. A quick specific examp...
What is your experience regarding pricing and costs for PingSafe?
I have not personally dealt with pricing, setup costs, and licensing because in the end I only work on the console an...
What needs improvement with PingSafe?
In my opinion, there is not much to improve with SentinelOne Singularity Cloud Security as it is really good software...
What is your primary use case for PingSafe?
My main use case for SentinelOne Singularity Cloud Security is managing security incidents for the various companies ...
What is your experience regarding pricing and costs for ServiceNow Security Operations?
In my opinion, the pricing is quite affordable considering the features, and I do not find it expensive. I would not ...
What needs improvement with ServiceNow Security Operations?
I would like to see new features added, particularly regarding the incident upgrading part. For instance, if you have...
What advice do you have for others considering ServiceNow Security Operations?
For someone looking to use ServiceNow Security Operations, I recommend that they read about the documentation and spe...
 

Also Known As

Qualys TotalCloud with FlexScan
PingSafe
No data available
 

Overview

 

Sample Customers

Information Not Available
Information Not Available
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Wiz, SentinelOne, Palo Alto Networks and others in Cloud-Native Application Protection Platforms (CNAPP). Updated: October 2026.
920,223 professionals have used our research since 2012.