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SentinelOne Singularity Cloud Security vs ServiceNow Security Operations comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Qualys TotalCloud
Sponsored
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
40
Ranking in other categories
Vulnerability Management (11th), Container Security (11th), Cloud Workload Protection Platforms (CWPP) (7th), Cloud Security Posture Management (CSPM) (8th), SaaS Security Posture Management (SSPM) (1st), Cloud-Native Application Protection Platforms (CNAPP) (6th)
SentinelOne Singularity Clo...
Average Rating
8.6
Reviews Sentiment
7.3
Number of Reviews
139
Ranking in other categories
Vulnerability Management (4th), Cloud and Data Center Security (3rd), Container Security (3rd), Cloud Workload Protection Platforms (CWPP) (3rd), Cloud Security Posture Management (CSPM) (4th), Cloud-Native Application Protection Platforms (CNAPP) (3rd), Compliance Management (2nd), AI Observability (4th)
ServiceNow Security Operations
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
24
Ranking in other categories
Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (9th), Risk-Based Vulnerability Management (12th)
 

Mindshare comparison

Cloud-Native Application Protection Platforms (CNAPP) Mindshare Distribution
ProductMindshare (%)
SentinelOne Singularity Cloud Security6.4%
Wiz12.7%
Prisma Cloud by Palo Alto Networks10.6%
Other70.3%
Cloud-Native Application Protection Platforms (CNAPP)
Security Incident Response Mindshare Distribution
ProductMindshare (%)
ServiceNow Security Operations9.0%
VMware Carbon Black Cloud9.2%
SECDO Platform7.4%
Other74.4%
Security Incident Response
 

Featured Reviews

RO
IT Security Expert at Alior Bank S.A.
Unified risk scoring has improved our cloud visibility and simplifies remediation priorities
Qualys TotalCloud provides unified vulnerability and threat assessment across both IAS and SaaS. This solution provides a single prioritized view of risk, which helps reduce the work I would have to do. We are no longer based on CVSS; we are based on Qualys risk scoring, which is based on CVSS plus internal findings made by Qualys, and then assigns its own score. The TruRisk insight feature has found a small number of assets with high vulnerability scores, though I am cautious since some information is classified. Qualys TotalCloud has positively impacted our bank's performance, and we have definitely seen benefits after implementing this solution.
KP
Software Developer at Softcell Technologies Limited
Advanced rollback and AI-driven insights have protected endpoints and simplified security operations
We can check multiple types of alerts and triggers, and we can analyze these. There are many types of functions such as Kill, Quarantine, and remediate rollback types of features, which we can use for client safety. The rollback feature is the best feature because it is only used in SentinelOne Singularity Cloud Security. We have used multiple types of EDR, but the rollback feature is unique to SentinelOne Singularity Cloud Security. When many types of attacks happen in an organization, the rollback feature deletes all types of malicious files and other malware-type files and completely cleans your system. This feature is very interesting according to me. SentinelOne Singularity Cloud Security provides many types of features such as Kill and Quarantine, which are very interesting features for security operations. There are deep visibility features, and Purple AI is also one of the best features. It is easy for security operations and incident response. We can check log analysis with the help of deep visibility, and any types of attacks, malware, and phishing attacks are detected by SentinelOne Singularity Cloud Security. Many types of security operations can be tracked and observed with the help of SentinelOne Singularity Cloud Security. Purple AI is one of the interesting features in SentinelOne Singularity Cloud Security. Deep visibility is one of the best features in SentinelOne Singularity Cloud Security. You can find any types of logs and any types of devices through searching portals, similar to Google search. It gives you information regarding this. With deep visibility, you can search for any name. For example, we can search for any name and check what is happening with that person's laptops, what USB is connected or disconnected, and whether the network is connected or not. This is with the help of Purple AI.
Suhel Khan - PeerSpot reviewer
Senior Consultant (Siem Admin) at IBM
Precise incident handling has improved reporting and searching across complex security cases
I would like to see new features added, particularly regarding the incident upgrading part. For instance, if you have an instance and need to transfer it to a particular team, being able to show that the status is still in progress, which is currently in a beta version, would definitely help people to understand that the status has changed for the incident.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Generally, Qualys is very good at detections, whether on cloud or on-prem, and the agent allows deployment on both infrastructures, providing continuous monitoring of your assets, which is a key selling point for us."
"Its dashboards are brilliant. It provides in-depth insights."
"Qualys TotalCloud has significantly reduced our workload in terms of managing risks, helping us to be more efficient and save substantial resources."
"The vulnerability management feature is the one I like the most because it provides a clear picture of all vulnerabilities."
"I highly recommend Qualys TotalCloud to other users."
"Qualys TotalCloud's most valuable features are its cloud security posture management, Kubernetes, and container security capabilities."
"CSPM is currently the most used feature, and we are enjoying the new feature, FlexScan, which is valuable for Internet-facing VMs."
"We were able to realize its benefits within 24 to 48 hours."
"The quality of the product in terms of reliability and what it offers is exceptional."
"The most valuable features of SentinelOne Singularity Cloud Security are cloud misconfiguration, Kubernetes, and IaC scanning."
"The unified platform experience with SentinelOne Singularity Cloud Security has helped us streamline our security operations."
"The visibility provided by SentinelOne Singularity Cloud Security around infrastructure was very valuable."
"It is advantageous in terms of time-saving and cost reduction."
"SentinelOne Singularity Cloud Security has improved our organization's overall security posture by providing better visibility into cloud workloads and faster threat detection."
"SentinelOne Singularity Cloud Security has improved our organization's cloud security by giving us centralized visibility across cloud assets, workloads, identities, and configurations."
"SentinelOne Singularity Cloud Security has impacted my company positively as it provides good protection for the company and for the services."
"Multiple projects use the ServiceNow tool because it is a low-cost and open-source tool."
"The product has a very simple UI, I like the look and feel, and I find it very easy to navigate."
"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."
"ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action, providing a unified user experience where all work and fixes can be managed from one location."
"When things are set up correctly it goes really smooth, however, it's getting there that takes time."
"​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​"
"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."
"This product is a good value for the money."
 

Cons

"An area for improvement would be to focus on risks related to AI, such as large language models and potential data leakage."
"Regarding technical support from Qualys, they respond, but the response time can be too long. Sometimes we need to wait weeks for solutions to simple questions."
"The support is not up to the mark and seems to be overburdened."
"Qualys TotalCloud's increasing complexity, due to the development and deployment of multiple solutions, is making the GUI difficult to navigate."
"There should be improvement from a dashboard perspective when collecting and showcasing data to lead management."
"The patching process with Qualys Patch Management, which is part of TotalCloud, does not cover installing certain prerequisites on the servers or workstations. This shortcoming means we must rely on SCCM when any service stack updates or additional prerequisites are needed."
"I would like the ability to disable certain default built-in policies as they can be misleading when creating dashboards. That is the top one."
"Areas that need improvement in every solution include the remediation part. The remediation steps should be simple enough for everyone to understand."
"SentinelOne Singularity Cloud Security is an excellent CSPM tool, but its CWPP features need improvement, and there is scope for more application security posture management features."
"I have not seen a return on my investment so far."
"There is a bit of a learning curve for new users."
"For SentinelOne, improvements could be made in managing Internet dependency as cloud-based operations can pose challenges in environments with limited connectivity."
"SentinelOne Singularity Cloud Security is a strong platform, but there are areas where it could be improved."
"We can customize security policies but lack auditing capabilities."
"The Automation tab is an add-on that doesn’t work properly. They provide a list of scripts that don’t work and I have asked support to assist but they won’t help. When running on various endpoints the script doesn’t work and if it does, it’s only a couple. There are a lot of useful scripts that would be beneficial to run forensics, event logs, and process lists running on the endpoint."
"One of our use cases was setting up a firewall for our endpoints, specifically for our remote users... We were hoping to utilize SentinelOne's firewall capabilities, but there were limitations on how many URLs we could implement. Because of those limitations on the number of URLs, we weren't able to utilize that feature in the way we had hoped to."
"I would rate technical support for ServiceNow Security Operations as a six out of ten in terms of faster resolution."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"The product of ServiceNow Security Operations needs more features. The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"It would be ideal if there were already integrations available in ServiceNow with third-party tools."
"ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data aggregator."
"The dashboard and playbook creation will need to improve"
"The threat intelligence module needs a better dashboard."
 

Pricing and Cost Advice

"As a middle management member, I do not have direct pricing knowledge, but based on the knowledge from our meetings, its pricing is competitive."
"While Qualys TotalCloud's pricing is currently acceptable, it is becoming increasingly expensive and may soon be considered overpriced."
"Qualys TotalCloud offers competitive pricing given its comprehensive suite of features, including integration, assessment, remediation, and detection capabilities, all within a single platform."
"TotalCloud's price is about right where I would expect it to be."
"Qualys TotalCloud offers good pricing that is affordable and competitive with the market. Our partnership also provides us with additional benefits."
"The cost is high, but it meets our organizational needs."
"Qualys TotalCloud offers cost-effective licensing flexibility."
"Qualys TotalCloud is expensive, but it offers a premier solution with no headaches."
"PingSafe is not very expensive compared to Prisma Cloud, but it's also not that cheap. However, because of its features, it makes sense to us as a company. It's fairly priced."
"Pricing is based on modules, which was ideal for us."
"I am personally not taking care of the pricing part, but when we moved from CrowdStrike to PingSafe, there were some savings. The price of CrowdStrike was quite high. Compared to that, the price of PingSafe was low. PingSafe is charging based on the subscription model. If I want to add an AWS subscription, I need to pay more. It should not be based on subscription. It should be based on the number of servers that I am scanning."
"Its pricing was a little less than other providers."
"The tool is cost-effective."
"PingSafe's pricing is good because it provides us with a solution."
"The pricing tends to be high."
"I understand that SentinelOne is a market leader, but the bill we received was astronomical."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"This product is a good value for the money."
"It is an expensive product."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"The product is more expensive than other solutions."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
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Top Industries

By visitors reading reviews
Manufacturing Company
15%
Outsourcing Company
11%
Financial Services Firm
11%
Construction Company
8%
Financial Services Firm
14%
Computer Software Company
10%
Manufacturing Company
9%
Government
6%
Financial Services Firm
16%
Manufacturing Company
13%
Comms Service Provider
6%
Healthcare Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise5
Large Enterprise30
By reviewers
Company SizeCount
Small Business62
Midsize Enterprise28
Large Enterprise64
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise17
 

Questions from the Community

What needs improvement with Qualys TotalCloud?
Areas that need improvement in every solution include the remediation part. The remediation steps should be simple en...
What is your primary use case for Qualys TotalCloud?
Our use case involves the assets that we have under cloud, the assets exposed to the internet, and the internal appli...
What is your experience regarding pricing and costs for PingSafe?
The pricing is basically not very low and very high. It is in the middle range for easy buying for any small organiza...
What needs improvement with PingSafe?
Regarding points for improvement for SentinelOne Singularity Cloud Security, they are offering raw data only for two ...
What is your primary use case for PingSafe?
My use case for SentinelOne Singularity Cloud Security involves servers on the cloud, and I needed something secured ...
What is your experience regarding pricing and costs for ServiceNow Security Operations?
In my opinion, the pricing is quite affordable considering the features, and I do not find it expensive. I would not ...
What needs improvement with ServiceNow Security Operations?
I would like to see new features added, particularly regarding the incident upgrading part. For instance, if you have...
What advice do you have for others considering ServiceNow Security Operations?
For someone looking to use ServiceNow Security Operations, I recommend that they read about the documentation and spe...
 

Also Known As

Qualys TotalCloud with FlexScan
PingSafe
No data available
 

Overview

 

Sample Customers

Information Not Available
Information Not Available
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Wiz, Palo Alto Networks, SentinelOne and others in Cloud-Native Application Protection Platforms (CNAPP). Updated: July 2026.
907,731 professionals have used our research since 2012.