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SentinelOne Singularity Cloud Security vs ServiceNow Security Operations comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SentinelOne Singularity Clo...
Average Rating
8.8
Reviews Sentiment
7.7
Number of Reviews
116
Ranking in other categories
Vulnerability Management (5th), Cloud and Data Center Security (2nd), Container Security (3rd), Cloud Workload Protection Platforms (CWPP) (4th), Cloud Security Posture Management (CSPM) (3rd), Cloud-Native Application Protection Platforms (CNAPP) (3rd), Compliance Management (2nd)
ServiceNow Security Operations
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
22
Ranking in other categories
Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (6th), Risk-Based Vulnerability Management (9th)
 

Mindshare comparison

While both are Security Software solutions, they serve different purposes. SentinelOne Singularity Cloud Security is designed for Cloud-Native Application Protection Platforms (CNAPP) and holds a mindshare of 4.6%, up 2.1% compared to last year.
ServiceNow Security Operations, on the other hand, focuses on Security Incident Response, holds 13.2% mindshare, down 19.0% since last year.
Cloud-Native Application Protection Platforms (CNAPP) Market Share Distribution
ProductMarket Share (%)
SentinelOne Singularity Cloud Security4.6%
Wiz23.4%
Prisma Cloud by Palo Alto Networks14.5%
Other57.5%
Cloud-Native Application Protection Platforms (CNAPP)
Security Incident Response Market Share Distribution
ProductMarket Share (%)
ServiceNow Security Operations13.2%
Proofpoint Threat Response14.5%
IBM Resilient8.7%
Other63.6%
Security Incident Response
 

Featured Reviews

Ritesh P. - PeerSpot reviewer
It's more scalable and flexible than our previous solution because we don't need to install any agents
The reporting works well, but sometimes the severity classifications are inaccurate. Sometimes, it flags an issue as high-impact, but it should be a lower severity. For example, it might highlight an exposed AWS encryption key, a critical compliance issue, but it isn't tagged as a high-risk problem. That only happens about 10 percent of the time. It shows a true positive 80-90 percent of the time.
Abhinay Sharma - PeerSpot reviewer
Experience seamless integration and effective incident response with a little room for improvement in setup time
Integration is crucial in ServiceNow Security Operations because everything must be integrated to obtain data. Without integration, the solution is not as beneficial as expected. In SecOps, real-time data is essential to avoid discrepancies between real-time events and ServiceNow data. Multiple tools integrate with ServiceNow Security Operations, with Qualys being one of them. ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action. The main benefit is not having to access separate tools for different data. It provides a unified user experience where all work and fixes can be managed from one location.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Cloud Native Security's evidence-based reporting allows us to prioritize issues by understanding their impact, helping us resolve the most important problems first."
"I would rate SentinelOne Singularity Cloud Security a ten out of ten."
"SentinelOne Singularity Cloud Security has a dashboard that can detect the criticality of a particular problem, whether it falls under critical, medium, or low vulnerability."
"SentinelOne Singularity Cloud Security is excellent, and I highly recommend it."
"Support has been very helpful and provides regular feedback and help whenever needed. They've been very useful."
"For Singularity, the task capability is easy to use and it has a very intuitive dashboard, which streamlines the processes."
"It's helped free up staff time so that they can work on other projects."
"It is pretty easy to integrate with this platform. When properly integrated, it monitors end-to-end."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."
"ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action, providing a unified user experience where all work and fixes can be managed from one location."
"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."
"It has helped optimize security costs by consolidating multiple tools into one platform."
"My favorite feature is the application vulnerability scanner."
"The solution is available over the cloud and is easy to manage."
"Multiple projects use the ServiceNow tool because it is a low-cost and open-source tool."
 

Cons

"I would like SentinelOne Singularity Cloud Security to add real-time detection of vulnerabilities and cloud misconfigurations."
"To enhance the notification system's efficiency, resolved issues should be promptly removed from the portal."
"SentinelOne Singularity Cloud Security is on the costlier side."
"The areas with room for improvement include the cost, which is higher compared to other security platforms. The dashboard can also be laggy."
"One area for improvement could be the internal analysis process, specifically the guidance provided for remediation."
"The areas with room for improvement include the cost, which is higher compared to other security platforms. The dashboard can also be laggy."
"SentinelOne Singularity Cloud Security filtering has some areas that cause problems, and to achieve single sign-on functionality, a break-glass feature, which is currently unavailable, is necessary."
"Their search feature could be better."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"There is room for improvement in terms of developer support and documentation."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"It doesn't interact with things very well."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
 

Pricing and Cost Advice

"Singularity Cloud Workload Security's licensing and price were cheaper than the other solutions we looked at."
"The tool is cost-effective."
"I wasn't sure what to expect from the pricing, but I was pleasantly surprised to find that it was a little less than I thought."
"For pricing, it currently seems to be in line with market rates."
"It's a fair price for what you get. We are happy with the price as it stands."
"While I'm slightly out of touch with pricing, I know SentinelOne is much cheaper than other products."
"The pricing is fair. It is not inexpensive, and it is also not expensive. When managing a large organization, it is going to be costly, but it meets the business needs. In terms of what is out there on the market, it is fair and comparable to what I have seen, so I do not have any complaints about the cost"
"The pricing for PingSafe in India was more reasonable than other competitors."
"The product is more expensive than other solutions."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"It is an expensive product."
"This product is a good value for the money."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
14%
Manufacturing Company
10%
Government
5%
Financial Services Firm
19%
Manufacturing Company
13%
Computer Software Company
8%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business44
Midsize Enterprise20
Large Enterprise55
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise15
 

Questions from the Community

What do you like most about PingSafe?
The dashboard gives me an overview of all the things happening in the product, making it one of the tool's best features.
What is your experience regarding pricing and costs for PingSafe?
I think the pricing of SentinelOne Singularity Cloud Security is a bit high.
What needs improvement with PingSafe?
One area that could be improved in SentinelOne Singularity Cloud Security is their policies; the way they have configured the policies could be enhanced. There could be a better way to configure cu...
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What needs improvement with ServiceNow Security Operations?
ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data aggregator. It would be beneficial if, similar to the Discovery module which assess...
 

Also Known As

PingSafe
No data available
 

Overview

 

Sample Customers

Information Not Available
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Wiz, Palo Alto Networks, SentinelOne and others in Cloud-Native Application Protection Platforms (CNAPP). Updated: October 2025.
870,701 professionals have used our research since 2012.