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SECDO Platform vs ServiceNow Security Operations comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jan 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SECDO Platform
Ranking in Security Incident Response
10th
Average Rating
9.0
Reviews Sentiment
7.0
Number of Reviews
3
Ranking in other categories
Endpoint Detection and Response (EDR) (64th)
ServiceNow Security Operations
Ranking in Security Incident Response
1st
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
24
Ranking in other categories
Security Orchestration Automation and Response (SOAR) (9th), Risk-Based Vulnerability Management (16th)
 

Mindshare comparison

As of October 2026, in the Security Incident Response category, the mindshare of SECDO Platform is 7.8%, up from 4.9% compared to the previous year. The mindshare of ServiceNow Security Operations is 9.3%, down from 13.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Incident Response Mindshare Distribution
ProductMindshare (%)
ServiceNow Security Operations9.3%
SECDO Platform7.8%
Other82.9%
Security Incident Response
 

Featured Reviews

it_user1643085 - PeerSpot reviewer
Founder/ CEO
Great documentation, good technical support, and very in-depth
The initial setup can be complex. I would advise users to leverage all of the access with Palo Alto, in terms of setting up with the technical account management teams. They need to ensure that what they have in mind for the product is actually going to be what happens. I have not run into any problems with deploying the product. Any of their security products are well-documented, either with open source intelligence or the documentation from Palo Alto. We had a client with less than a thousand users that received a dedicated engineer and a technical account manager that was able to walk them through the first 90 days of ownership. The support is certainly there.
SH
Freelancer at a media company with 1,001-5,000 employees
Gaining unified control over vulnerabilities has improved governance but pricing and support need work
The market price is slightly high. The pricing should be a little lower because this is a SaaS-based product. Everyone using ServiceNow might be getting many modules, but the overall module cost becomes high with license consumption one by one. I personally see that if ServiceNow is to grow over the next decade, they need to work on the pricing part. Cheap providers are emerging, and in the age of AI, it is evident that the chatbot and the virtual agent features, which are prominent features of ServiceNow, could be completely compromised and replaced by people choosing other tools. If ServiceNow develops a strategy to lower the price and increase the customer base, it could help ServiceNow to grow for another decade. I encountered one issue in ServiceNow Security Operations. The different tools, for example, Tenable and TVM, discovered vulnerabilities that had very limited information when imported. However, the same vulnerabilities from different sources, the TVM and Tenable, had shorter descriptions than what was present in the common vulnerabilities or CVE. If this depends on the implementer, such as Tenable or how other security operations implement them, the text was very limited. Customers were asking questions about why this was happening and if ServiceNow was working properly. The vulnerability information should be updated and the common text should be displayed every time, regardless of how many different tools are used for integration. The vulnerability database should be consistent when it comes to the description to avoid confusion for customers implementing it for the first time. This is an improvement that ServiceNow can make.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It basically automates the entire alert investigation process."
"Technical support is great. Palo Alto is extremely helpful and responsive."
"This is a mature product in terms of threat detection."
"Palo Alto is extremely helpful and responsive and there is a lot of training documentation provided, making it a good, in-depth solution for enterprise clients that typically works a lot better than SIEM tools out of the box."
"The ease of deployment is a valuable feature."
"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."
"ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action, providing a unified user experience where all work and fixes can be managed from one location."
"The product has a very simple UI, I like the look and feel, and I find it very easy to navigate."
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve any issues."
"These features are very seamless, and the workspace along with the unified view of the entire application is something that is very impressive."
"When things are set up correctly it goes really smooth, however, it's getting there that takes time."
"ServiceNow Security Operations has helped me in getting more precise results."
 

Cons

"Maybe the notifications setting could use a simpler setting."
"The price of this solution is higher than the competitors."
"Many will try to use this as an out-of-the-box solution, however, it needs to be configured to fit what a company would like to do with it."
"The price should be reduced in order to be more competitive in the market."
"The product of ServiceNow Security Operations needs more features. The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"You can't connect to anything. It doesn't interact with things very well."
"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."
"It would be ideal if there were already integrations available in ServiceNow with third-party tools."
"The initial setup is difficult."
"There is room for improvement in terms of developer support and documentation."
"I would rate technical support for ServiceNow Security Operations as a six out of ten in terms of faster resolution."
"Visibility and transitions between teams present significant challenges in the SecOps space, indicating that substantial training and hand-holding are required to improve usability, which is one observation I have had."
 

Pricing and Cost Advice

"Be sure of the actual number of endpoints in your company."
"The price of this solution is the highest in the market, although there are no costs in addition to the standard licensing fees."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"It is an expensive product."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"This product is a good value for the money."
"The product is more expensive than other solutions."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
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Top Industries

By visitors reading reviews
Performing Arts
20%
Construction Company
8%
Outsourcing Company
8%
Financial Services Firm
7%
Financial Services Firm
14%
Manufacturing Company
11%
Healthcare Company
6%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise17
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for ServiceNow Security Operations?
In my opinion, the pricing is quite affordable considering the features, and I do not find it expensive. I would not call it cheap; rather, I am looking at it as a product owner.
What needs improvement with ServiceNow Security Operations?
I would like to see new features added, particularly regarding the incident upgrading part. For instance, if you have an instance and need to transfer it to a particular team, being able to show th...
What advice do you have for others considering ServiceNow Security Operations?
For someone looking to use ServiceNow Security Operations, I recommend that they read about the documentation and spend one or two hours familiarizing themselves with FortiGating, and that will be ...
 

Overview

 

Sample Customers

Valley National Bank, IDT Corporation
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about SECDO Platform vs. ServiceNow Security Operations and other solutions. Updated: September 2026.
914,938 professionals have used our research since 2012.