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SECDO Platform vs ServiceNow Security Operations comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SECDO Platform
Ranking in Security Incident Response
10th
Average Rating
9.0
Reviews Sentiment
7.0
Number of Reviews
3
Ranking in other categories
Endpoint Detection and Response (EDR) (70th)
ServiceNow Security Operations
Ranking in Security Incident Response
2nd
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
21
Ranking in other categories
Security Orchestration Automation and Response (SOAR) (6th), Risk-Based Vulnerability Management (10th)
 

Mindshare comparison

As of June 2025, in the Security Incident Response category, the mindshare of SECDO Platform is 2.4%, up from 2.2% compared to the previous year. The mindshare of ServiceNow Security Operations is 17.2%, up from 14.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Incident Response
 

Featured Reviews

reviewer1643085 - PeerSpot reviewer
Great documentation, good technical support, and very in-depth
The initial setup can be complex. I would advise users to leverage all of the access with Palo Alto, in terms of setting up with the technical account management teams. They need to ensure that what they have in mind for the product is actually going to be what happens. I have not run into any problems with deploying the product. Any of their security products are well-documented, either with open source intelligence or the documentation from Palo Alto. We had a client with less than a thousand users that received a dedicated engineer and a technical account manager that was able to walk them through the first 90 days of ownership. The support is certainly there.
KishoreKumar4 - PeerSpot reviewer
A low-cost and open-source tool for incident and change management
If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It basically automates the entire alert investigation process."
"Technical support is great. Palo Alto is extremely helpful and responsive."
"The ease of deployment is a valuable feature."
"The ease of use is great."
"Multiple projects use the ServiceNow tool because it is a low-cost and open-source tool."
"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."
"The product has a very simple UI."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."
"It's stable."
"ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such."
 

Cons

"Many will try to use this as an out-of-the-box solution, however, it needs to be configured to fit what a company would like to do with it."
"The price should be reduced in order to be more competitive in the market."
"Maybe the notifications setting could use a simpler setting."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"The dashboard and playbook creation will need to improve"
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"Report generation within ServiceNow can take some time."
"The initial setup is difficult."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
 

Pricing and Cost Advice

"The price of this solution is the highest in the market, although there are no costs in addition to the standard licensing fees."
"Be sure of the actual number of endpoints in your company."
"It is an expensive product."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"The product is more expensive than other solutions."
"This product is a good value for the money."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
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Top Industries

By visitors reading reviews
Performing Arts
9%
Computer Software Company
9%
Manufacturing Company
8%
Real Estate/Law Firm
8%
Financial Services Firm
19%
Manufacturing Company
11%
Computer Software Company
10%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Ask a question
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What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
What needs improvement with ServiceNow Security Operations?
Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time.
 

Overview

 

Sample Customers

Valley National Bank, IDT Corporation
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about SECDO Platform vs. ServiceNow Security Operations and other solutions. Updated: June 2025.
856,873 professionals have used our research since 2012.