SAP Intelligent RPA vs Tungsten RPA comparison

SAP and Tungsten Automation are both solutions in the Robotic Process Automation (RPA) category. SAP is ranked #8 with an average rating of 8.0, while Tungsten Automation is ranked #11 with an average rating of 7.5. SAP holds a 2.3% mindshare in RPA, compared to Tungsten Automation’s 2.1% mindshare. Additionally, 87% of SAP users are willing to recommend the solution, compared to 83% of Tungsten Automation users who would recommend it.

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Executive SummaryUpdated on Dec 4, 2024

Tungsten RPA and SAP Intelligent RPA compete in the RPA industry, each possessing unique strengths. SAP Intelligent RPA holds an advantage due to its compelling feature set that justifies its premium pricing.

Features: Tungsten RPA is known for its powerful process automation capabilities, effectively integrating third-party tools like Kofax TotalAgility and excelling in web automation. It includes strong OCR performance and email conversation preservation with drag-and-drop functionality. SAP Intelligent RPA is recognized for its strong integration prowess, handling both attended and unattended tasks seamlessly, excelling in data extraction and deployment speed. It provides intuitive templates and robust orchestration capabilities, simplifying scheduling and enhancing task management.

Room for Improvement: Tungsten RPA can enhance its AI capabilities, desktop automation, and initial customer support. It faces challenges with Citrix-based automation and Java integration. SAP Intelligent RPA could improve its error handling, data extraction templates, and integration with email clients. Stability across different SAP GUI versions and exploring integrated DI services for document tasks are also areas for improvement.

Ease of Deployment and Customer Service: Tungsten RPA supports primarily on-premises deployment, offering high adaptability to diverse infrastructures but faces challenges with support speed, needing quicker resolution times. SAP Intelligent RPA provides flexible deployment options including cloud solutions and receives positive feedback for efficient support, despite occasional delays with complex issues. Tungsten RPA's support satisfaction varies, whereas SAP's is praised for incorporating R&D resources for product improvement.

Pricing and ROI: Tungsten RPA offers a subscription model with initial higher expenses but provides value through upfront licensing without recurring charges for basic capabilities. It delivers ROI by streamlining processes and reducing errors. SAP Intelligent RPA's usage-based pricing can be more cost-effective over time, with a SaaS model reducing upfront costs. It appeals to organizations with variable needs, offering long-term savings through adaptable pricing and advanced features.

To learn more, read our detailed SAP Intelligent RPA vs. Tungsten RPA Report (Updated: July 2025).

Buyer's Guide

SAP Intelligent RPA vs. Tungsten RPA

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automate

Mindshare comparison

As of August 2025, in the Robotic Process Automation (RPA) category, the mindshare of Automate is 1.9%, up from 1.0% compared to the previous year. The mindshare of SAP Intelligent RPA is 2.3%, up from 0.9% compared to the previous year. The mindshare of Tungsten RPA is 2.1%, down from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Robotic Process Automation (RPA)

Featured Reviews

Anabel Marco

Account Director at a tech services company with 11-50 employees

Automates processes efficiently with cost-effective scaling and robust customer support

Web scraping is quite good since it offers a lot of possibilities. Another important feature for me is its compatibility with MBI, the Power that is ISEQUADO Centers. I appreciate the ability to scale and increase the number of bots or studios without additional expense. Automate's non-reliance on additional orchestrators makes it quite cost-effective.

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Keerthana Jayathran

SAP BTP Developer at Wipro Limited

Offers integration of the document extraction service into SAP ALC, enabling the direct upload and extraction of details

I found that SAP Intelligent RPA can be somewhat unstable when using SAP GUI. When we upgraded from SAP GUI version 7.50 to version 7.70, we had to update our SAP Intelligent RPA screens even though the screens were the same. This was difficult and time-consuming. The one I would like to see is in context with the screens, if they are using the same SAP UI, and if it updates, it should not be changed. At least it should be able to identify the screen. There should be more of an error, like a proper error feature, in future releases. Sometimes, we don't understand why that automation is not learning what, like, where it is stuck, what the reason is, or what the criteria we are missing to add. A proper error message would be helpful.

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Jamil Milhem

Project Manager-Senior RPA Specialist at DEWA

Automates browsing tasks without needing a server connection

I have worked with Microsoft Power Platform and UiPath. Kofax RPA offers a comprehensive solution with built-in capabilities for executing tasks like running Excel files and web automation without additional servers. They provide their browsers and extensions. For functions such as OCR, image processing, and data extraction, Kofax has built-in features powered by their engine, eliminating the need for subscriptions to external technologies like Microsoft Cognitive Services or Google Search. One of Kofax RPA's strongest features is its on-premise solution, which is particularly beneficial for organizations operating in regions with data regulations, such as the UAE.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The pricing is excellent. I would give them perfect marks in that regard."

"I would rate the technical support as a nine out of ten because it is quite fast and courteous."

"We have found the pricing to be very reasonable."

"I find it very user-friendly. Our IT department and other departments can seamlessly collaborate without requiring extensive training. As a business department, we particularly value this aspect, as our team doesn't consist of many IT users. However, we couldn't solely rely on a drag-and-drop approach to implement and utilize the solution within our departments."

"I actually quite liked the no-coding functionality."

"The best feature of Automate is its ease of use, which is a major selling point."

"This tool has machine learning and voice recognition and computer vision, which are both quite useful aspects. These aren't available in other tools. It's a good addition to this tool and it gives the solution an edge on the market."

"The interface is simple, user-friendly, and very intuitive."

More Automate pros

"It is remarkably easy to configure and code, and it doesn't require an extensive technical background or coding expertise."

"Scalability is fine. It is pretty nice."

"Most of the details are already in the help portal and SAP notes are available. It is well documented as part of the product support."

"The most valuable feature of SAP Contextor is that everyone is in one place in the program that I need."

"The initial setup of SAP Contextor is easy."

"The standout features of SAP Intelligent RPA are its flexibility and integration capabilities."

"It is a stable solution...It is a scalable solution."

"Contextor is a good solution for a Citrix environment. It's the first with this tool. Other tools provide the same functionality, but not with the Citrix environment."

"The product provided all the security controls that we asked them."

"Kofax RPA's best feature is its high success percentage in picking up information from documents, especially where the DPI is really low."

"The product saves time and resources."

"Kofax handles UIs via the browser well. If it's not possible, they have other features like modeling screen scrapes, etc."

"The OCR was quite stable and flexible."

"The most valuable features are workflow and process automation."

"The best part of Kofax is that they have a whole concept. It's one product, but also has extra elements that can be integrated."

"The ability to script information from websites is most valuable. It also seems to be fairly robust and reasonably easy to manage on a server-based deployment. We have a number of robots operating on the central server."

More Tungsten RPA pros

Cons

"Some challenges include the system being too loaded or delayed in taking instructions and responding quickly as needed."

"I would like the updates to be easier to deploy. Integration with Amazon S3 is somewhat lacking."

"We really need a free development environment for customers. Building and testing automation on production isn't ideal."

"It's possible that they could use a stronger community for seeking guidance and help."

"The vendor is currently working on a solution that allows us to automatically create a process that is based on a document that we receive via email."

"Fortra's Automate is not as reliable as I would like it to be."

"The workflow for variables could be better. The input and output of task-level variables could be made a little clearer in terms of passing those around from one task to another upon success, etc. Things like that could be a little easier potentially."

"Sometimes when we communicate with the ERP system and there is an issue, we are not always aware of the specifics of Automate and the source of the problem."

More Automate cons

"For potential features or improvements, one aspect I would suggest enhancing is the flexibility of the extraction process."

"SAP Contextor could improve by automating some processes."

"There should be more of an error, like a proper error feature, in future releases. Sometimes, we don't understand why that automation is not learning what, like, where it is stuck, or what is the reason like, or what is the criteria we are missing to add. So a proper error message would be helpful."

"I found that the SAP scripting of a program is easier than SAP Contextor."

"The tool's licensing has been kind of a challenge...At the moment, the tool does not offer different licensing models to users."

"I would like to see a better capacity for unstructured data, for example, PDF, or text within images."

"One way SAP Intelligent RPA could improve is by integrating built-in DI services for document processing."

"The initial setup is of medium complexity. It is neither too hard nor too simple. You need some background in SAP and an understanding of it."

"Automating systems based on Citrix, where using AI or OCR-based capture of a screen, presents challenges."

"Exception handling needs to be improved."

"RPA technology is constantly changing, and sometimes Kofax lags behind."

"The interface could be better from a usability standpoint."

"Kofax RPA could improve web-based automation and there should be a choice of what browser we can use, such as Google Chrome, instead of an inbuilt browser from Kofax RPA. Additionally, Kofax RPA is missing an orchestrator that other solutions have, such as UiPath."

"There is really nothing special about the capabilities of this product."

"I would like to see them further enhance the OCR, specifically in the multi-language support."

"This product has room for improvement in support of aviation. The interface could be improved in the next release."

More Tungsten RPA cons

Pricing and Cost Advice

"From a distributor's side, one of the biggest selling points is its price point. Without going into any numbers, compared to UiPath, Automation Anywhere, and Blue Prism, we're significantly cheaper. The main difference is that other competitors usually charge you per process. However, in Automate's case, it's priced per bot. So, a bot can run multiple processes at the same time, but you are only priced for a single bot."

"I'm only involved in running the product and maintaining the systems, so I can't speak to the cost."

"Once you buy the software, you just pay for the support for backend help."

"While solutions like UiPath and Blue Prism cost around $11,000-$12,000 for each license, this product costs around $7,000 and you can keep it forever."

"I believe the price falls within a reasonable range, which significantly influenced our decision regarding the product. This aspect is crucial for any technological solution, especially in our country where enterprises might be hesitant to invest heavily in something untested or uncertain about its practicality and potential returns."

"It has gone up in price. The price of Fortra's Automate has increased since we first started using it. It does a lot but also costs a lot. It was a lot more affordable before Fortra owned the software."

"The pricing is quite reasonable. We can run the process with one bot. The limitation is at the server level because they have some resources, and sometimes that is enough. It isn't too expensive, so you can get a good return off of one, and you can also have a pack of five bots that is quite competitive."

"The cost is a bit high for a small business like ours, but we manage with Fortra's Automate."

More Automate pricing and cost advice

"The initial cost might seem higher, but over time, with continued use over five or ten years, the cost tends to decrease, making it a more economical choice."

"It all comes with a bundle right now. Having advanced features, it is competitively priced."

"The pricing is not that expensive. It is manageable."

"This is not a tool or software with a license as others are. The SaaS model is based on the usage of the tool."

"The solution’s license is not expensive."

"The normal price for an on-premises license is €50,000. That's the price for one robot license. You can have more than one robot license but only one can be run at any one time. I believe the cost of adding a second robot is around €14,000."

"I don't have complete insight at this point in time, but I would guess that Kofax is a lot less expensive than Automation Anywhere. I would expect its license to be on a yearly basis."

"I give the price of the solution a six out of ten."

"Kofax's prices are pretty reasonable."

"Its pricing is reasonable given the product capabilities. Kofax has a wide range of products, and it can sometimes be confusing to understand which capabilities come with which product set. One of the key facets that we've been looking into recently is cognitive document recognition that was a core pile of some of their other technologies such as Kofax transformation modules (KTM)."

"There is a standard license needed to use Kofax RPA and the price is reasonable."

"Kofax RPA's licensing costs are yearly and expensive."

More Tungsten RPA pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

12%

Computer Software Company

10%

Manufacturing Company

Performing Arts

Manufacturing Company

12%

Computer Software Company

12%

Financial Services Firm

Retailer

Financial Services Firm

15%

Computer Software Company

10%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about HelpSystems AutoMate?

We use it for specific cases, mainly secure file transfers, which are vital for us. And it works for us.

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What is your primary use case for HelpSystems AutoMate?

The main purpose is for automation. That has been the purpose why I have been using it so far.

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What is your experience regarding pricing and costs for Fortra Automate?

Regarding pricing, it is very friendly. I would not say that it is really cheap or very expensive, but it fits within...

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What do you like most about SAP Contextor?

The standout features of SAP Intelligent RPA are its flexibility and integration capabilities.

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What is your experience regarding pricing and costs for SAP Contextor?

The pricing for SAP Intelligent RPA operates on a model that considers power usage and transactions per job. It is ad...

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What needs improvement with SAP Contextor?

The tool's licensing has been kind of a challenge. If the tool can bring up a usage-based licensing model, it would b...

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What do you like most about Kofax RPA?

You can automate browsing tasks without needing a server connection. The platform provides its browser, allowing you ...

See all answers

What is your experience regarding pricing and costs for Kofax RPA?

The pricing models across the market initially differed significantly, as most RPA implementations were licensed on a...

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What needs improvement with Kofax RPA?

Automation of complex processes involving stable legacy systems could be a major plus. The biggest issue lies in the ...

See all answers

Comparisons

UiPath Platform vs Automate

Compared 28% of the time

Microsoft Power Automate vs Automate

Compared 24% of the time

Redwood Software - Finance Automation Edition vs Automate

Compared 9% of the time

Blue Prism vs Automate

Compared 8% of the time

Control-M vs Automate

Compared 4% of the time

More Automate Competitors

UiPath Platform vs SAP Intelligent RPA

Compared 32% of the time

SAP Build Process Automation vs SAP Intelligent RPA

Compared 16% of the time

Automation Anywhere vs SAP Intelligent RPA

Compared 13% of the time

Microsoft Power Automate vs SAP Intelligent RPA

Compared 11% of the time

Blue Prism Cloud vs SAP Intelligent RPA

Compared 6% of the time

More SAP Intelligent RPA Competitors

UiPath Platform vs Tungsten RPA

Compared 41% of the time

Automation Anywhere vs Tungsten RPA

Compared 11% of the time

Microsoft Power Automate vs Tungsten RPA

Compared 10% of the time

Tungsten TotalAgility vs Tungsten RPA

Compared 9% of the time

Oracle Integration Cloud Service vs Tungsten RPA

Compared 3% of the time

More Tungsten RPA Competitors

Product Reports

Buyer's Guide

Automate

August 2025

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Buyer's Guide

SAP Intelligent RPA

July 2025

Download SAP Intelligent RPA product report

Buyer's Guide

Tungsten RPA

July 2025

Download Tungsten RPA product report

Also Known As

HelpSystems Automate, Automate

SAP Contextor, Contextor

Kofax RPA, Kofax Kapow, Kapow

Overview

Automate offers a user-friendly solution with a drag-and-drop interface for efficient task automation and integration with major platforms like SAP and Azure, making it ideal for quick deployment with minimal coding and training.

Automate provides powerful features for businesses seeking efficient automation, offering compatibility with databases, email integration, and cloud platforms. Its simple interface supports both beginners and experienced users, simplifying tasks like invoice processing, HR automation, and data transformation. Cost-effective pricing and flexible licensing enhance its appeal while integration capabilities and scheduling tools ensure smooth workflow automation.

What are Automate's Key Features?

Drag-and-Drop Interface: Simplifies automation with intuitive design.
Integration Capabilities: Connects with platforms like SAP and Azure for seamless data flow.
Database and FTP Triggers: Enhances automation potential through direct data interaction.
Efficient Scheduling: Automates tasks with precise timing and control.
Web Scraping: Automates data extraction for quick analysis and reporting.

What Benefits and ROI Should Users Expect?

Rapid Deployment: Minimizes coding efforts for quick implementation.
Cost-Effectiveness: Offers flexible pricing models to suit budget constraints.
Operational Efficiency: Reduces manual workloads and enhances productivity.
Comprehensive Integration: Facilitates improved data management across systems.
Scalability: Adapts to growing business needs with ease.

In industries such as healthcare, banking, and logistics, Automate is used for tasks like invoice payment automation, data transformation, and task automation. This leads to streamlined processes and reduced manual workload, illustrating its value in enhancing operational efficiency through diversified workflows.

Fortra

SAP Intelligent Robotic Process Automation lets you automate enterprise business processes. Design process automations within the Cloud Studio by creating end-to-end workflows. Generate packages from these automations into the Cloud Factory powered by SAP BTP to configure and execute these packages with Agents. Agents running on workstations can work as a digital assistant (attended automation) or as a digital worker (unattended automation).

SAP Intelligent RPA enables business users and technologists to become citizen developers. With powerful yet intuitive low-code and no-code capabilities, the solution supports you in driving automation by tapping into the expertise of citizen developers.

SAP

Tungsten RPA offers an efficient solution for streamlining business processes through Robotic Process Automation (RPA), which utilizes software "bots" to automate tasks like data entry and form filling. With Tungsten RPA, organizations can enjoy increased efficiency as repetitive tasks are automated, freeing up human resources for more strategic work. Moreover, the software ensures improved accuracy by performing tasks consistently and error-free, leading to reduced costs and enhanced compliance with regulations. Key features include a low-code design environment for easy workflow creation, intelligent document processing for handling unstructured data, automated process discovery, and flexible deployment options suitable for on-premises, cloud, or hybrid environments. Tungsten RPA presents a comprehensive solution for optimizing operational efficiency and driving business success through automation.

Tungsten Automation

Sample Customers

Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories

BNP Paribas, Societe Generale, Kabel Deutschland, Orange, Carrefour

Aetna, BNP Paribas, Citi, Goldman Sachs, HSBC, ING, Aviva, Humana, Willis, Merck, University Hospitals, CardinalHealth, American Red Cross, Alegri, Capita

Buyer's Guide

SAP Intelligent RPA vs. Tungsten RPA

July 2025

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