SAP Intelligent RPA vs Tungsten RPA comparison

SAP and Tungsten Automation are both solutions in the Robotic Process Automation (RPA) category. SAP is ranked #16 with an average rating of 7.0, while Tungsten Automation is ranked #10 with an average rating of 8.7. SAP holds a 2.1% mindshare in RPA, compared to Tungsten Automation’s 2.0% mindshare. Additionally, 87% of SAP users are willing to recommend the solution, compared to 83% of Tungsten Automation users who would recommend it.

SAP Intelligent RPA

Read 8 SAP Intelligent RPA reviews

1,616 Views
1,584 Comparison Views

87% willing to recommend

Tungsten RPA

Read 27 Tungsten RPA reviews

2,845 Views
1,707 Comparison Views

83% willing to recommend

SAP Intelligent RPA

Tungsten RPA

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 4, 2024

Tungsten RPA and SAP Intelligent RPA compete in the RPA industry, each possessing unique strengths. SAP Intelligent RPA holds an advantage due to its compelling feature set that justifies its premium pricing.

Features: Tungsten RPA is known for its powerful process automation capabilities, effectively integrating third-party tools like Kofax TotalAgility and excelling in web automation. It includes strong OCR performance and email conversation preservation with drag-and-drop functionality. SAP Intelligent RPA is recognized for its strong integration prowess, handling both attended and unattended tasks seamlessly, excelling in data extraction and deployment speed. It provides intuitive templates and robust orchestration capabilities, simplifying scheduling and enhancing task management.

Room for Improvement: Tungsten RPA can enhance its AI capabilities, desktop automation, and initial customer support. It faces challenges with Citrix-based automation and Java integration. SAP Intelligent RPA could improve its error handling, data extraction templates, and integration with email clients. Stability across different SAP GUI versions and exploring integrated DI services for document tasks are also areas for improvement.

Ease of Deployment and Customer Service: Tungsten RPA supports primarily on-premises deployment, offering high adaptability to diverse infrastructures but faces challenges with support speed, needing quicker resolution times. SAP Intelligent RPA provides flexible deployment options including cloud solutions and receives positive feedback for efficient support, despite occasional delays with complex issues. Tungsten RPA's support satisfaction varies, whereas SAP's is praised for incorporating R&D resources for product improvement.

Pricing and ROI: Tungsten RPA offers a subscription model with initial higher expenses but provides value through upfront licensing without recurring charges for basic capabilities. It delivers ROI by streamlining processes and reducing errors. SAP Intelligent RPA's usage-based pricing can be more cost-effective over time, with a SaaS model reducing upfront costs. It appeals to organizations with variable needs, offering long-term savings through adaptable pricing and advanced features.

To learn more, read our detailed SAP Intelligent RPA vs. Tungsten RPA Report (Updated: March 2026).

Buyer's Guide

SAP Intelligent RPA vs. Tungsten RPA

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

SAP Intelligent RPA

Ranking in Robotic Process Automation (RPA)

16th

Average Rating

7.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Tungsten RPA

Ranking in Robotic Process Automation (RPA)

10th

Average Rating

7.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2026, in the Robotic Process Automation (RPA) category, the mindshare of SAP Intelligent RPA is 2.1%, up from 1.7% compared to the previous year. The mindshare of Tungsten RPA is 2.0%, up from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Robotic Process Automation (RPA) Mindshare Distribution
Product	Mindshare (%)
Tungsten RPA	2.0%
SAP Intelligent RPA	2.1%
Other	95.9%

Robotic Process Automation (RPA)

Featured Reviews

SantoshSundar

RPA Technical Solution Lead at Infomentum

Helps automate processes but needs to offer different licensing models to users

Right now, I am not working on process mining at the minute. Before I switched to the company, I worked extremely closely with the process mining tool from UiPath, SAP BTP, and the process mining that they had created. I am working with MuleSoft Automation and Anypoint. We are not doing any sort of process mining at the minute, but in my company, because MuleSoft is one of the only RPA tools that we are looking at, we have another application called Appian that we are trying to explore now. Appian has process mining capability, which is why we thought we would look at it along with AI capabilities.

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Mahmoud Alyabroudi

Solutions Architect at DEWA

A n automation solution with OCR and scanner

Tungsten RPA features enhanced desktop automation capabilities, improved Active Directory integration, and upgraded recorder functionality. These updates will be available in the upcoming release. Firstly, The first level of support needs enhancement. When you open a ticket with Tungsten, they inquire about various aspects of the issue. The initial support level should involve conducting a Webex meeting to address and assess the reported issues within the environment directly. This would involve thoroughly checking the issues and logs, among other relevant factors. It may require a minor configuration adjustment that could be resolved promptly during the session. There are several challenges associated with Tungsten RPA. Firstly, there is often a perception issue among employees who may believe that RPA is intended to replace their jobs rather than enhance efficiency. This misconception can hinder the adoption of RPA solutions in the workplace, as employees may resist the implementation of automation technologies. Secondly, there have been challenges related to integrating Tungsten RPA with applications built on Java. Many issues have been addressed and resolved in V11.3, thus improving the compatibility of Tungsten RPA with Java-based applications and major challenges.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Most of the details are already in the help portal and SAP notes are available. It is well documented as part of the product support."

"The initial setup of SAP Contextor is easy."

"Scalability is fine. It is pretty nice."

"It is remarkably easy to configure and code, and it doesn't require an extensive technical background or coding expertise."

"The standout features of SAP Intelligent RPA are its flexibility and integration capabilities."

"Contextor is a good solution for a Citrix environment."

"The most valuable feature of SAP Contextor is that everyone is in one place in the program that I need."

"It is a stable solution...It is a scalable solution."

More SAP Intelligent RPA pros

"The product provides end-to-end solutions for different business problems."

"It is stable and scalable."

"The most valuable features are workflow and process automation."

"The solution is really good and it's rather budget-friendly."

"The solution is scalable."

"The end user only has to click once to preserve the entire email conversation."

"It is very simple and easy to learn compared to any other RPA tools such as UiPath, Automation Anywhere and Blue Prism."

"Kofax handles UIs via the browser well. If it's not possible, they have other features like modeling screen scrapes, etc."

More Tungsten RPA pros

Cons

"I found that the SAP scripting of a program is easier than SAP Contextor."

"I would like to see a better capacity for unstructured data, for example, PDF, or text within images."

"SAP Contextor could improve by automating some processes."

"The tool's licensing has been kind of a challenge...At the moment, the tool does not offer different licensing models to users."

"The initial setup is of medium complexity. It is neither too hard nor too simple. You need some background in SAP and an understanding of it."

"For potential features or improvements, one aspect I would suggest enhancing is the flexibility of the extraction process."

"The support is expensive."

"SAP Contextor could improve by automating some processes."

More SAP Intelligent RPA cons

"The interface could be better from a usability standpoint."

"I would like to see them further enhance the OCR, specifically in the multi-language support."

"The product needs more AI capabilities."

"I'd like to see a recording function and a more simple interface."

"Its documentation is not widely available on the web. They should work on the availability of its documentation. In Automation Anywhere, there is a feature called Discovery Bot that automatically records the process steps and suggests a possible bot. I am not sure if such a feature is available in Kofax. If it is not available, it will be very good to have this feature. "

"We've faced a few challenges with Tungsten RPA. One issue I recall was with sending emails that needed multiple attachments. At the time, the feature only allowed attaching one file at a time. We discussed this with Tungsten RPA, and they planned to add multi-attachment capability to their backlog. I'm not sure if it's been upgraded since then. The solution's desktop automation is tricker."

"The process discovery could be a bit better."

"Other than that, I think that there are other tools on the market which may be better to work with for automation."

More Tungsten RPA cons

Pricing and Cost Advice

"It all comes with a bundle right now. Having advanced features, it is competitively priced."

"The initial cost might seem higher, but over time, with continued use over five or ten years, the cost tends to decrease, making it a more economical choice."

"This is not a tool or software with a license as others are. The SaaS model is based on the usage of the tool."

"The pricing is not that expensive. It is manageable."

"I give the price of the solution a six out of ten."

"The normal price for an on-premises license is €50,000. That's the price for one robot license. You can have more than one robot license but only one can be run at any one time. I believe the cost of adding a second robot is around €14,000."

"The cost depends on the number of licenses and the number of RPAs."

"I don't have complete insight at this point in time, but I would guess that Kofax is a lot less expensive than Automation Anywhere. I would expect its license to be on a yearly basis."

"The pricing model for automation solutions like Automation Anywhere, UiPath, and Microsoft Power Platform is subscription-based, where costs are calculated based on factors such as the number of hours used and the scale of automation required.......With Kofax, you purchase a license upfront, and that's all you need. You can create as many automation workflows as you require without additional costs for individual use cases."

"Kofax's prices are pretty reasonable."

"Kofax RPA's licensing costs are yearly and expensive."

"The solution’s license is not expensive."

More Tungsten RPA pricing and cost advice

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Top Industries

By visitors reading reviews

Manufacturing Company

13%

Construction Company

Computer Software Company

Financial Services Firm

13%

Performing Arts

Construction Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	1
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	1
Large Enterprise	18

Questions from the Community

What needs improvement with SAP Contextor?

The tool's licensing has been kind of a challenge. If the tool can bring up a usage-based licensing model, it would be really good. Even a flat rate kind of licensing model would be good, where, fo...

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What is your primary use case for SAP Contextor?

The inputs of SAP Intelligent RPA used to come from the process mining output. Whenever we connect process mining to the SAP instances, their SAP instances give us what processes, where the bottlen...

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What advice do you have for others considering SAP Contextor?

Speaking about bot creation and management features, I rate the tool as four out of five compared to the other market leaders. UiPath is much better, but SAP is not very far behind. For SAP Intelli...

See all answers

What is your experience regarding pricing and costs for Kofax RPA?

I am not a user of Tungsten RPA; I sell this product for our company.

See all answers

What needs improvement with Kofax RPA?

The negative side is that UiPath has a really large community on the RPA side, and Tungsten RPA doesn't have any community for the developer side, which is a red flag for us and for customers.

See all answers

What is your primary use case for Kofax RPA?

Tungsten RPA reduces manual work, especially in financial services and HR solutions.

See all answers

Comparisons

UiPath Platform vs SAP Intelligent RPA

Compared 20% of the time

SAP Build Process Automation vs SAP Intelligent RPA

Compared 12% of the time

Automation Anywhere vs SAP Intelligent RPA

Compared 8% of the time

Microsoft Power Automate vs SAP Intelligent RPA

Compared 7% of the time

Jacada Intelligent Agent Engagement vs SAP Intelligent RPA

Compared 7% of the time

More SAP Intelligent RPA Competitors

UiPath Platform vs Tungsten RPA

Compared 32% of the time

Automation Anywhere vs Tungsten RPA

Compared 10% of the time

Microsoft Power Automate vs Tungsten RPA

Compared 6% of the time

Blue Prism vs Tungsten RPA

Compared 5% of the time

WorkFusion vs Tungsten RPA

Compared 5% of the time

More Tungsten RPA Competitors

Product Reports

Buyer's Guide

SAP Intelligent RPA

March 2026

Download SAP Intelligent RPA product report

Buyer's Guide

Tungsten RPA

March 2026

Download Tungsten RPA product report

Also Known As

SAP Contextor, Contextor

Kofax RPA, Kofax Kapow, Kapow

Overview

SAP Intelligent Robotic Process Automation lets you automate enterprise business processes. Design process automations within the Cloud Studio by creating end-to-end workflows. Generate packages from these automations into the Cloud Factory powered by SAP BTP to configure and execute these packages with Agents. Agents running on workstations can work as a digital assistant (attended automation) or as a digital worker (unattended automation).

SAP Intelligent RPA enables business users and technologists to become citizen developers. With powerful yet intuitive low-code and no-code capabilities, the solution supports you in driving automation by tapping into the expertise of citizen developers.

SAP

Tungsten RPA offers an efficient solution for streamlining business processes through Robotic Process Automation (RPA), which utilizes software "bots" to automate tasks like data entry and form filling. With Tungsten RPA, organizations can enjoy increased efficiency as repetitive tasks are automated, freeing up human resources for more strategic work. Moreover, the software ensures improved accuracy by performing tasks consistently and error-free, leading to reduced costs and enhanced compliance with regulations. Key features include a low-code design environment for easy workflow creation, intelligent document processing for handling unstructured data, automated process discovery, and flexible deployment options suitable for on-premises, cloud, or hybrid environments. Tungsten RPA presents a comprehensive solution for optimizing operational efficiency and driving business success through automation.

Tungsten Automation

Sample Customers

BNP Paribas, Societe Generale, Kabel Deutschland, Orange, Carrefour

Aetna, BNP Paribas, Citi, Goldman Sachs, HSBC, ING, Aviva, Humana, Willis, Merck, University Hospitals, CardinalHealth, American Red Cross, Alegri, Capita

Buyer's Guide

SAP Intelligent RPA vs. Tungsten RPA

March 2026

Free Report: SAP Intelligent RPA vs. Tungsten RPA

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