We performed a comparison between Salesforce Service Cloud and Splunk Cloud Platform based on real PeerSpot user reviews.
Find out in this report how the two IT Alerting and Incident Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I don't have the specific details, but I'm aware that Salesforce is used for campaigns, decision-making processes, and order submissions. I'm currently in the learning phase and not familiar with all the details."
"It's a cloud tool, so it is easy to set up."
"It is a stable product."
"The most valuable feature of Salesforce Service Cloud is its ease of use."
"The product's initial setup phase was straightforward."
"It’s feasible to configure the platform according to the specific processes utilised. Customization of the platform could be carried out based on the techniques we employ."
"The plug-ins that work with other standard systems have made the product industry-ready."
"The complexity of the solution is very less."
"Splunk Cloud Platform's most valuable features are enterprise security and ticketing integration."
"It's made searching for data easier. Users like it. We're still in the migration process, but overall, it's a lot easier to use."
"The Splunk Cloud Platform has reduced our mean time to resolve. It has easily saved 20 to 30 minutes every time someone gets locked out. We get 10 or 15 instances per day where people get locked out. It definitely saves a few hours per day."
"The initial setup was straightforward."
"The solution is user friendly and has extensive uses."
"Splunk helped reduce our mean time to resolve by around 60%."
"We haven't had any limitations or problems connecting to our network devices."
"For my current requirements, the tool theme seems to be meeting my requirements, from a cost and requirements perspective."
"The product should be capable of delivering complex reports as per company requirements without the need for a Tableau license."
"The pricing of the solution can be made cheaper."
"Knowledge Management platform could use some intelligence improvements. Data mining techniques for recommending the most relevant knowledge articles would be beneficial. Currently, that selection process is more administrative. AI could be used here."
"The documentation could be improved."
"The product's high price is an area of concern where improvements are required."
"Salesforce Service Cloud's report functionality could be improved."
"One minor drawback is that its implementation requires some preparation. It's not something you can implement instantly; it takes time. The only issue I've encountered is that you need to ensure the implementation is done properly, which can be time-consuming. So, it requires some time and attention."
"The pricing for what Salesforce Service Cloud offers is not great."
"The pricing model makes the product costly."
"They can offer more self-service capability to their customers. Currently, most of the things happen behind the Splunk Cloud Platform. As a customer, I do not have an opportunity to see my platform. If they can offer more self-service to see the health of my endpoints and stack, it would be appreciated."
"Splunk should offer various options for real-time monitoring."
"The security connection should have a seamless integration. Other than that, the way we are using it, so far, it seems quite good."
"The Splunk Cloud Platform dashboard could benefit from some improvements."
"In the case of knowledge objects, even a Splunk admin does not have access to delete them. If we want to remove a knowledge object, we need to contact Splunk support and raise a case. After that, they delete it. They should give us access to delete knowledge objects."
"Customization could be simplified."
"I have not come across anything that I would consider missing as such. If anything, sometimes we have dashboards that would not go into the dark mode. It is a minor issue, but it is the only thing that I wish was there. The dark mode would definitely help."
Salesforce Service Cloud is ranked 7th in IT Alerting and Incident Management with 39 reviews while Splunk Cloud Platform is ranked 4th in IT Alerting and Incident Management with 34 reviews. Salesforce Service Cloud is rated 8.6, while Splunk Cloud Platform is rated 8.0. The top reviewer of Salesforce Service Cloud writes "High scalability with good plugins and excellent customer visibility". On the other hand, the top reviewer of Splunk Cloud Platform writes "Does not require backend maintenance, is easily integrated and utilized". Salesforce Service Cloud is most compared with ServiceNow, Microsoft Dynamics CRM, JIRA Service Management, Vlocity and BSI, whereas Splunk Cloud Platform is most compared with Wazuh, Splunk Enterprise Security, AppInsights, Check Point Security Management and Fortinet FortiAnalyzer. See our Salesforce Service Cloud vs. Splunk Cloud Platform report.
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We monitor all IT Alerting and Incident Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
