Salesforce Service Cloud vs Splunk Cloud Platform comparison

Salesforce and Splunk are both solutions in the IT Alerting and Incident Management category. Salesforce is ranked #6 with an average rating of 8.3, while Splunk is ranked #2 with an average rating of 8.4. Salesforce holds a 0.6% mindshare in IMS, compared to Splunk’s 1.7% mindshare. Additionally, 96% of Salesforce users are willing to recommend the solution, compared to 94% of Splunk users who would recommend it.

Salesforce Service Cloud

Read 55 Salesforce Service Cloud reviews

1,986 Views
40 Comparison Views

96% willing to recommend

Splunk Cloud Platform

Read 58 Splunk Cloud Platform reviews

1,736 Views
260 Comparison Views

94% willing to recommend

Salesforce Service Cloud

Splunk Cloud Platform

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Executive SummaryUpdated on Jan 2, 2025

Salesforce Service Cloud and Splunk Cloud Platform are prominent cloud-based solutions in their respective fields. Salesforce Service Cloud appears to hold the upper hand in the integration and comprehensive feature set for CRM tools, while Splunk Cloud Platform is favored for its robust data analysis and log management capabilities.

Features: Salesforce Service Cloud includes CRM tools like customizable consoles and automation features, enhancing user efficiency with the Service Console and Omni Channel for auto case routing. Its seamless integration with Salesforce data supports service professionals in their operations. Splunk Cloud Platform excels in log aggregation, dashboards, and reporting solutions, crucial for security and enterprise management. Users appreciate Splunk’s search capabilities and utilities for monitoring diverse environments.

Room for Improvement: Salesforce Service Cloud could improve its email integration with Outlook, mobile application functionalities, knowledge management, and pricing structure. Splunk Cloud Platform users highlight the need for better integrations with external systems, more self-service options, enhanced performance, and improved documentation and support response times.

Ease of Deployment and Customer Service: Salesforce Service Cloud, primarily public cloud-based, provides a smooth setup with a hybrid model catering to various organizational needs, supported by satisfactory customer resources. Splunk Cloud Platform, also mainly public cloud-based, is simple to deploy but faces criticism regarding customer support response times and complexity in managing large-scale environments.

Pricing and ROI: Salesforce Service Cloud is expensive, particularly for smaller enterprises, but offers a strong ROI for larger companies due to its CRM capabilities. Negotiating pricing is recommended due to potential flexibility. Splunk Cloud Platform, also high-cost, bases pricing on data usage volume but delivers significant value through its extensive features, justifying the expense for organizations utilizing its full potential.

To learn more, read our detailed Salesforce Service Cloud vs. Splunk Cloud Platform Report (Updated: September 2025).

Buyer's Guide

Salesforce Service Cloud vs. Splunk Cloud Platform

September 2025

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Helped 869,566 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.5

Salesforce Service Cloud achieves 135% ROI by enhancing efficiency, productivity, and service business, despite implementation costs.

Sentiment score

7.0

Users find Splunk Cloud beneficial for cost savings, quick issue resolution, improved visibility, and notable ROI, despite some drawbacks.

Salesforce Service Cloud requires significant maintenance effort to see ROI.

reviewer2688993

Lead Solutions Architect at a financial services firm with 11-50 employees

For more quotes and insights, download the Salesforce Service Cloud report

Splunk Cloud Platform has impacted operational costs; it's a bit expensive, but it provides value for money.

UzairKhan

Business General Manager at Mutex Systems

For more quotes and insights, download the Splunk Cloud Platform report

Customer Service

Sentiment score

5.6

Salesforce Service Cloud is praised for helpful support and community, despite some critiques on initial response and proactiveness.

Sentiment score

5.7

Splunk Cloud Platform's support is inconsistent, with premium users satisfied but others experiencing delays and varying response quality.

Salesforce directly does not give you the support, and it is through the partner that you have to go, leading to some time delays.

Kishor Namburu

Head Of Information Technology at SAISOFT

Unless you have premium support, assistance is restricted.

reviewer2688993

Lead Solutions Architect at a financial services firm with 11-50 employees

For more quotes and insights, download the Salesforce Service Cloud report

Premium support is costly and may not always provide a satisfactory experience.

Job Asiimwe

Sr Manager at Continued

For more quotes and insights, download the Splunk Cloud Platform report

Scalability Issues

Sentiment score

8.1

Salesforce Service Cloud offers exceptional scalability for enterprise growth, handling increased users and transactions seamlessly across industries.

Sentiment score

7.3

Splunk Cloud Platform impresses with scalability but faces cost concerns, praised for adaptability and easy resource expansion.

Salesforce Service Cloud is the most advanced in scalability, rating around nine to ten.

Kishor Namburu

Head Of Information Technology at SAISOFT

Nobody can compete with Salesforce Service Cloud's scalability.

reviewer2688993

Lead Solutions Architect at a financial services firm with 11-50 employees

For more quotes and insights, download the Salesforce Service Cloud report

No quotes available

For more quotes and insights, download the Splunk Cloud Platform report

Stability Issues

Sentiment score

7.9

Salesforce Service Cloud is highly stable, reliable, quickly resolves issues, and is positively rated across industries for dependability.

Sentiment score

7.9

Splunk Cloud Platform is praised for 99.9% availability, minimal issues, and quick resolution, ensuring high user-rated stability.

We rarely encounter stability issues with Salesforce Service Cloud, although when they occur, they cause significant disruption.

reviewer2688993

Lead Solutions Architect at a financial services firm with 11-50 employees

For more quotes and insights, download the Salesforce Service Cloud report

No quotes available

For more quotes and insights, download the Splunk Cloud Platform report

Room For Improvement

Salesforce Service Cloud requires improvements in email integration, UI/UX, reporting, analytics, and cost efficiency for better user experience.

Splunk Cloud users face high costs, limited training, integration challenges, insufficient documentation, performance issues, and complex setup.

Configuring Flows in Salesforce Service Cloud is very difficult.

MARIA PILAR CANDA

Assosiate Partner at Autana Business Partners

Salesforce Service Cloud should focus on simplification.

reviewer2688993

Lead Solutions Architect at a financial services firm with 11-50 employees

The pricing of Salesforce Service Cloud is expensive compared to other solutions like our current SAP CRM, which is much cheaper.

reviewer2677440

Application Owner at a government with 1,001-5,000 employees

For more quotes and insights, download the Salesforce Service Cloud report

Integration is a bit difficult due to the coding required for the integrations.

UzairKhan

Business General Manager at Mutex Systems

Splunk Cloud Platform needs improvement in its security offerings, specifically in cybersecurity.

Job Asiimwe

Sr Manager at Continued

For more quotes and insights, download the Splunk Cloud Platform report

Setup Cost

Salesforce Service Cloud is seen as costly but negotiable, with user-based pricing offering potential ROI through strategic use.

Splunk Cloud Platform's high cost and complex licensing challenge small organizations and complicate budgeting due to unbundled features.

The approximate licensing costs for Salesforce Service Cloud are around three hundred dollars a year per user.

reviewer2677440

Application Owner at a government with 1,001-5,000 employees

Salesforce Service Cloud is expensive.

reviewer2688993

Lead Solutions Architect at a financial services firm with 11-50 employees

For more quotes and insights, download the Salesforce Service Cloud report

Splunk Cloud is considered too expensive, with its two product offerings both being costly.

Job Asiimwe

Sr Manager at Continued

If I were to rate the price for the product from 1 to 10, I would rate it nine.

UzairKhan

Business General Manager at Mutex Systems

For more quotes and insights, download the Splunk Cloud Platform report

Valuable Features

Salesforce Service Cloud is praised for customization, integration, automation, user-friendliness, scalability, and features enhancing productivity and visibility.

Splunk Cloud Platform offers advanced search, dashboards, real-time analysis, AI insights, multi-cloud monitoring, and reduces maintenance workload.

Salesforce Service Cloud offers pre-built packages that are best in class.

reviewer2688993

Lead Solutions Architect at a financial services firm with 11-50 employees

Usability is one of the strongest characteristics of Salesforce Service Cloud.

MARIA PILAR CANDA

Assosiate Partner at Autana Business Partners

Salesforce Service Cloud improved our organization with its mobile capabilities.

reviewer2677440

Application Owner at a government with 1,001-5,000 employees

For more quotes and insights, download the Salesforce Service Cloud report

The most valuable feature of Splunk Cloud Platform is its robustness and ability to ingest logs.

Job Asiimwe

Sr Manager at Continued

The real-time search capability of this product enhances operational decision-making.

UzairKhan

Business General Manager at Mutex Systems

For more quotes and insights, download the Splunk Cloud Platform report

Categories and Ranking

Salesforce Service Cloud

Ranking in IT Alerting and Incident Management

6th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (1st), Help Desk Software (4th), Knowledge Management Software (3rd)

Splunk Cloud Platform

Ranking in IT Alerting and Incident Management

2nd

Average Rating

8.2

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

Data Visualization (3rd)

Mindshare comparison

As of October 2025, in the IT Alerting and Incident Management category, the mindshare of Salesforce Service Cloud is 0.6%, up from 0.3% compared to the previous year. The mindshare of Splunk Cloud Platform is 1.7%, up from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Market Share Distribution
Product	Market Share (%)
Splunk Cloud Platform	1.7%
Salesforce Service Cloud	0.6%
Other	97.7%

IT Alerting and Incident Management

Featured Reviews

MARIA PILAR CANDA

Assosiate Partner at Autana Business Partners

Improved customer service and post-sales support saves time

The solution could be more affordable as it's quite expensive for some organizations, particularly middle-sized companies. Additionally, finding technical talent for improving the solution is challenging. Configuring Flows in Salesforce Service Cloud is very difficult. There are very few technical people in the market capable of implementing all the flows that clients need at this moment. It's primarily a matter of talent limitation, and flow is the technical mechanism of Salesforce Service Cloud for process automation. In general, while they have the knowledge and help solve problems, finding the right person to address specific issues is very challenging.

Read full review

UzairKhan

Business General Manager at Mutex Systems

AI-driven analytics significantly enhance operational decision-making

I am currently working with the solution, but I need to know from which NNTT. The interface is okay; its interface is good, and user interface is good. I would recommend Splunk Cloud Platform to other users and organizations because it adds value to the organization; you can do different things with it because it's a pure analytical tool, not only a SIEM tool. I am mostly focused on Splunk Cloud Platform because I chose this vendor due to the feature set that was offered by Splunk Cloud Platform; it was not being offered by any other vendor. Splunk Cloud Platform is the vendor I am referring to, not NNTT. Maintenance for Splunk Cloud Platform has been done manually, not automatically. Usually, one person takes part in maintenance. Regarding the number of users for Splunk Cloud Platform, it involves discussing the number of organizations or the number of people working in those organizations. In general, I would rate Splunk Cloud Platform a nine.

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Performing Arts

Computer Software Company

Manufacturing Company

Computer Software Company

31%

Financial Services Firm

10%

Manufacturing Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	19
Midsize Enterprise	13
Large Enterprise	24

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	6
Large Enterprise	42

Questions from the Community

What is your experience regarding pricing and costs for Salesforce Service Cloud?

The approximate licensing costs for Salesforce Service Cloud are around three hundred dollars a year per user.

See all answers

What needs improvement with Salesforce Service Cloud?

See all answers

What is your primary use case for Salesforce Service Cloud?

We have many clients with Salesforce Service Cloud and numerous use cases. The main use is in the sales area rather than the marketing area. We utilize it for customer service and customer post-sal...

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What do you like most about Splunk Cloud Platform?

Splunk has sped up our response and reduced the time we spend manually monitoring any logs for ticketing tools or servers. It saves us around two hours daily.

See all answers

What is your experience regarding pricing and costs for Splunk Cloud Platform?

If I were to rate the price for the product from 1 to 10, I would rate it nine.

See all answers

What needs improvement with Splunk Cloud Platform?

The disadvantage of Splunk Cloud Platform is that its integration process should be improved. The challenges I have encountered while integrating Splunk Cloud Platform include that integration is a...

See all answers

Comparisons

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Compared 25% of the time

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Compared 14% of the time

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Compared 7% of the time

Pega CRM vs Salesforce Service Cloud

Compared 6% of the time

Oracle Fusion Service vs Salesforce Service Cloud

Compared 5% of the time

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Compared 29% of the time

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Compared 18% of the time

Microsoft Purview Audit vs Splunk Cloud Platform

Compared 14% of the time

AppInsights vs Splunk Cloud Platform

Compared 12% of the time

Splunk ITSI (IT Service Intelligence) vs Splunk Cloud Platform

Compared 10% of the time

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Product Reports

Buyer's Guide

Salesforce Service Cloud

September 2025

Download Salesforce Service Cloud product report

Buyer's Guide

Splunk Cloud Platform

September 2025

Download Splunk Cloud Platform product report

Also Known As

Service Cloud

No data available

Overview

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

Salesforce

Splunk Cloud Platform enhances operational efficiency with streamlined log management and real-time data analysis, offering customizable dashboards, seamless system integration, and a user-friendly interface that simplifies infrastructure management.

Splunk Cloud Platform stands out for its robust indexing and powerful search capabilities, delivering end-to-end visibility across environments. AI-driven security measures enhance cybersecurity intelligence, while its flexible log management reduces resolution times. The platform integrates effortlessly with diverse systems, supporting centralized log management, security monitoring, and application performance analysis. Users leverage its comprehensive analytics for troubleshooting, alerting, and visualization, optimizing costs and ensuring compliance with unified data sources.

What are the key features of Splunk Cloud Platform?

Customizable Dashboards: Personalized insights with adaptable visualizations.
Powerful Search Capabilities: Advanced search functions that simplify data retrieval.
Seamless Integration: Easily connects with various systems to consolidate data.
Quick Setup: Accelerated deployment process, reducing time to value.
AI-driven Security Measures: Advanced protection with automated threat detection.
Real-Time Data Analysis: Instant insights for timely decision-making.

What benefits and ROI should users expect?

Enhanced Operational Efficiency: Streamlined processes reduce workload.
Reduced Resolution Times: Faster issue identification and resolution.
Cost-Effectiveness: Optimize resources and reduce expenses.
End-to-End Visibility: Comprehensive understanding across environments.
Flexibility in Log Management: Adaptable to business needs with ease.

In many industries, Splunk Cloud Platform is implemented primarily for unified log management, cybersecurity initiatives, and application performance monitoring. Businesses utilize it to streamline IT operations, integrate data sources, and leverage insights for troubleshooting and strategic decision-making, ensuring compliance and optimized resource use.

Splunk

Sample Customers

Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva

Mindtouch

Buyer's Guide

Salesforce Service Cloud vs. Splunk Cloud Platform

September 2025

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