IT Central Station is now PeerSpot: Here's why

SAP Hybris Commerce vs Salesforce Commerce Cloud comparison

Cancel
You must select at least 2 products to compare!
Featured Review
Buyer's Guide
SAP Hybris Commerce vs. Salesforce Commerce Cloud
May 2022
Find out what your peers are saying about SAP Hybris Commerce vs. Salesforce Commerce Cloud and other solutions. Updated: May 2022.
608,713 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"There is a good community of developers for the platform.""The filters are very useful, and easy to customize. it's very easy to operate.""It has a customizable checkout experience, customizable homepage, everything can be customized.""The features that are core to Salesforce including documentation and the variety of integrations available are most valuable.""Salesforce offers the best features and functionality, which are developed and refined over many years to provide a highly customized e-commerce experience.""The implementation team can customise the implementation to customer needs.""I find the reports to be the solution's most valuable feature.""I wouldn't say they have artificial intelligence, as it's not really AI, however, the data analysis that they provide to you is good."

More Salesforce Commerce Cloud Pros →

"Its dashboards, business features, and user-friendliness of a lot of business interfaces are valuable. We work on B2B projects, and it is the most efficient software solution for B2B. The B2B accelerator is very much appreciated by our customers because it has some use cases that are ready for production. For some projects, we proposed the SAP Hybris solution because it was sufficient for use cases related to product management and data quality. With other e-commerce platforms, we would have needed integration with another product information management software.""Hybris Commerce's most valuable feature is the simple integration with ERP.""It's the best tool on the market and is a complete e-commerce system for product management. For instance, if the customer has a log enterprise level product, they can manage it here.""The simple steps for configuring your checkout processes, as well as the promotional engine, are the most valuable features of this solution.""Hybris offers a platform designed for speed.""SAP Hybris provides us with all of the e-commerce features that a client could need.""If you have a client and they want to have an e-commerce project that is based on solid principles, you don't need too much time to develop it.""We have found the B2B, B2C and D2C very valuable."

More SAP Hybris Commerce Pros →

Cons
"The community is very closed source. If you don't buy it, you won't be able to learn it.""It is similar to ATG, but some features can be exchanged between the 2.""The solution is expensive.""The solution should have more and faster reporting, as well as better performance.""There is always room for improvement with any solution.""There is space to have better communication with other kinds of platforms.""If your organization has a nonstandard or niche business model or audience, the fast nature of the solution may not be a good fit.""This solution could be improved by providing additional artificial intelligence capabilities that are available out-of-the-box. It would be useful to have automatic forecasts using AI."

More Salesforce Commerce Cloud Cons →

"Like every other SAP solution, it is very heavy. Also, the transition to the cloud is not very smooth because it is not really a SaaS solution. The upgrades are also not as smooth as you would expect from a complete cloud solution. It should have a product recommendation feature as well as a promotional feature. It should also have more personalizations.""The WCS management or content management is not that great.""Hybris is not currently using microservices.""They could include additional types of payment implementations. Right now they are just providing CyberSourse.""They have just started to work with the cloud, but they only support Microsoft Azure.""The initial setup was complex because it was a prime migration from the PrestaShop platform to commerce cloud, and it was very, very complex to migrate some data from one side to the other.""It is very expensive to implement, which is why many companies who can't afford would normally move to Salesforce or Magento.""The stack needs to be improved; they need to start using more new technologies."

More SAP Hybris Commerce Cons →

Pricing and Cost Advice
  • "There are no significant upfront license costs."
  • "Initially when we installed Salesforce, we thought that it was a bit pricey, but I think for the value that we're getting, it’s suitable."
  • "The licensing works on a per-user basis."
  • "Salesforce is not a cheap solution."
  • More Salesforce Commerce Cloud Pricing and Cost Advice →

  • "SAP Hybris is expensive, which is why only the large clients use it. At the same time, I think that the return on investment warrants it."
  • "The price is too high."
  • "This is an expensive solution."
  • "I don't know the cost, but it can be expensive."
  • More SAP Hybris Commerce Pricing and Cost Advice →

    report
    Use our free recommendation engine to learn which eCommerce Platforms solutions are best for your needs.
    608,713 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:The features that are core to Salesforce including documentation and the variety of integrations available are most valuable.
    Top Answer:This solution could be improved by providing additional artificial intelligence capabilities that are available out-of-the-box. It would be useful to have automatic forecasts using AI.
    Top Answer:Hybris Commerce's most valuable feature is the simple integration with ERP.
    Top Answer:The look and feel of the user experience could be improved. In the next release, I would like integration of eCommerce platforms with marketing solutions to be included.
    Top Answer:My primary use of Hybris Commerce was to provide insights into how to improve online and marketing processes.
    Ranking
    2nd
    out of 53 in eCommerce Platforms
    Views
    3,228
    Comparisons
    2,117
    Reviews
    8
    Average Words per Review
    913
    Rating
    8.1
    1st
    out of 53 in eCommerce Platforms
    Views
    4,088
    Comparisons
    2,402
    Reviews
    8
    Average Words per Review
    905
    Rating
    8.1
    Comparisons
    Also Known As
    Demandware
    SAP Hybris, Hybris
    Learn More
    Overview

    Salesforce Commerce Cloud is a cloud-based, agile, scalable, and secure eCommerce platform designed to create a seamless customer experience and help your organization drive sales, convert more customers, and increase productivity and engagement. Salesforce Commerce Cloud is a part of Salesforce Digital 360, an integrated platform allowing you to sell and engage with your audience across digital channels.

    Salesforce Commerce Cloud Features

    Salesforce Commerce Cloud has many valuable key features. Some of the most useful ones include:

    • Commerce cloud digital
    • Storefront reference architecture
    • Commerce cloud endless aisle
    • Commerce portals
    • Order management
    • Commerce platform

    Salesforce Commerce Cloud Benefits

    There are several benefits to implementing Salesforce Commerce Cloud. Some of the biggest advantages the solution offers include:

    • Scalability: Salesforce Commerce Cloud makes it easy for you to seamlessly scale and handle traffic spikes, along with any other unforeseen events.
    • Unified commerce: You can benefit by connecting the customer’s entire shopping experience via digital channels – from marketing to successful purchase and retention campaigns. In addition, you can personalize a customer’s journey to add relevant product recommendations.
    • Mobile optimization: Salesforce Commerce Cloud takes a mobile-first approach, providing a mobile-optimized eCommerce store with a user-friendly interface to attract and retain customers in order to make their shopping experience pleasant and friction-free.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by PeerSpot users currently using the Salesforce Commerce Cloud solution.

    A Senior Consultant at a computer software company comments, “The most valuable feature is the lead matrix that Commerce provides, which helps us to filter out the leads. It also filters out the companies that are right for us and need to target. The visualization is very good. It's not confusing. If you are doing an analysis on your Commerce, It's very easy. The filters are very useful and easy to customize. It's very easy to operate. The user-friendly interface is better when compared with other CRMs. For everything that we have used this solution for, we have had the best experience.”

    PeerSpot user Syed B., Salesforce Solution Architect at Systems Limited, says, "It has a customizable checkout experience, customizable homepage, everything can be customized. The stability is very, very high. SFCC is a leader in the world."

    Divs C., Salesforce Solutions Architect at Kcloud Technologies, mentions, “Salesforce offers the best features and functionality which are developed and refined over many years to provide a highly customized e-commerce experience. It is mostly for clients who are more into e-commerce, so they go for the Salesforce Commerce Cloud because, the best part is, you don't have to develop everything from scratch. Salesforce Commerce Cloud has seamless upgrades. Since the platform is SaaS, Salesforce continuously rolls out many new features in the background. These are available through an administration panel and often with minimal or no technical intervention needed on the client-side.”

    Joaquin A., Salesforce Programmer at Freelancer, explains, “Multi Language support means that this product will operate in English, Chinese, or whatever language is required. The translation feature is available, depending on the region, and it is quite useful for me as well as my customers. The development capabilities are very powerful, which is what my customers know and why they buy this product instead of something else. There is a good community of developers for the platform. With respect to customizability, you can do whatever you want. You can integrate with other solutions and put everything in one place.”


    SAP Hybris Commerce is a powerful and scalable ecommerce solution that enables organizations to deliver a seamless, comprehensive, and omnichannel experience to their customers by providing advanced order management, product content management, customer experience management, and much more. The SAP Hybris Commerce solution is ideal for B2B, B2C, and B2B2C business models.

    SAP Hybris Commerce Features

    SAP Hybris Commerce has many valuable key features. Some of the most useful ones include:

    • Single platform to manage suppliers, distributors and partners
    • Omnichannel capabilities
    • Cloud-native capabilities
    • Advanced product management module to manage multiple catalogs
    • Delivers mobile-first customer experiences
    • Smart CX module for promotions, customer, search results management
    • Intelligent product content management system
    • Ecommerce solution roadmap design
    • Customer journey management
    • UI/UX design & customization

    SAP Hybris Commerce Benefits

    There are several benefits to implementing SAP Hybris Commerce. Some of the biggest advantages the solution offers include:

    • AI-powered merchandising & guided selling for contextual CX
    • Hassle-free, pre-built integrations with other SAP products
    • Scalable shopping cart and checkout experience
    • Migrate seamlessly from other ecommerce platforms to SAP Commerce Cloud
    • Creates perfect ecosystem for Progressive Web App (PWA) development
    • Integration with third-party services (data storage solutions, payment systems, shipping services)
    • Rapid SAP hybris development
    • Deployment support

    Reviews from Real Users

    PeerSpot user Rakesh Y., Senior SAP Hybris Consultant at Freelance, says, “SAP Hybris Commerce has many valuable features. It will provide you with the homepage, the search pages, the list pages, the product detail pages, the cart pages, and the checkouts. Furthermore you can use it to do a presentation for the business. With minimum customizing you can see the product, catalog, the prices with the payment gateway division and just go live. This is a very powerful product in that you can have single or multiple countries managed by a single Hybris solution.”

    A SAP Hybris Consultant at a tech services company explains that the solution is “Feature-rich, secure, quick to develop projects, and the community support is helpful. For e-commerce projects, it has all of the core features so you don't need to develop a lot of things from scratch. If you have a client and they want to have an e-commerce project that is based on solid principles, you don't need too much time to develop it. SAP provides all of the e-commerce features and it is secure.”

    A Head of Business Consulting at a program development consultancy mentions, "Its dashboards, business features, and user-friendliness of a lot of business interfaces are valuable. We work on B2B projects, and it is the most efficient software solution for B2B. The B2B accelerator is very much appreciated by our customers because it has some use cases that are ready for production. For some projects, we proposed the SAP Hybris solution because it was sufficient for use cases related to product management and data quality. With other e-commerce platforms, we would have needed integration with another product information management software."



    Offer
    Learn more about Salesforce Commerce Cloud
    Learn more about SAP Hybris Commerce
    Sample Customers
    Adidas, Amercian Golf, Brooks, Browns, Burton, Butlers, Clarins Paris, ColeHaan, Columbia, Converse, Deckers, Hurley, Kate Spade, Labelux, Lacoste, Lush, Mothercare
    NHS 24
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company34%
    Comms Service Provider13%
    Retailer8%
    Energy/Utilities Company6%
    VISITORS READING REVIEWS
    Computer Software Company29%
    Comms Service Provider23%
    Retailer6%
    Manufacturing Company6%
    Company Size
    REVIEWERS
    Small Business47%
    Midsize Enterprise24%
    Large Enterprise29%
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise13%
    Large Enterprise67%
    REVIEWERS
    Small Business42%
    Large Enterprise58%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise16%
    Large Enterprise67%
    Buyer's Guide
    SAP Hybris Commerce vs. Salesforce Commerce Cloud
    May 2022
    Find out what your peers are saying about SAP Hybris Commerce vs. Salesforce Commerce Cloud and other solutions. Updated: May 2022.
    608,713 professionals have used our research since 2012.

    Salesforce Commerce Cloud is ranked 2nd in eCommerce Platforms with 8 reviews while SAP Hybris Commerce is ranked 1st in eCommerce Platforms with 9 reviews. Salesforce Commerce Cloud is rated 8.2, while SAP Hybris Commerce is rated 7.8. The top reviewer of Salesforce Commerce Cloud writes "Offers a customizable checkout experience, customizable homepage - everything can be customized". On the other hand, the top reviewer of SAP Hybris Commerce writes "Powerful and agile end-to-end solution". Salesforce Commerce Cloud is most compared with Magento, Oracle ATG, HCL Digital Commerce, Shopify and CloudCraze Commerce, whereas SAP Hybris Commerce is most compared with Oracle ATG, Magento, Shopify, HCL Digital Commerce and Sana Commerce. See our SAP Hybris Commerce vs. Salesforce Commerce Cloud report.

    See our list of best eCommerce Platforms vendors.

    We monitor all eCommerce Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.