SAP Commerce Cloud vs Salesforce Commerce Cloud vs Shopify comparison

Salesforce Commerce Cloud

Read 11 Shopify reviews

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100% willing to recommend

SAP Commerce Cloud

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Executive Summary

We performed a comparison between Salesforce Commerce Cloud, SAP Commerce Cloud, and Shopify based on real PeerSpot user reviews.

Find out what your peers are saying about Salesforce, Adobe, Shopify and others in eCommerce Platforms.

To learn more, read our detailed eCommerce Platforms Report (Updated: August 2025).

eCommerce Platforms

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Mindshare comparison

As of September 2025, in the eCommerce Platforms category, the mindshare of Salesforce Commerce Cloud is 12.4%, down from 15.2% compared to the previous year. The mindshare of SAP Commerce Cloud is 11.1%, down from 17.7% compared to the previous year. The mindshare of Shopify is 9.4%, down from 10.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

eCommerce Platforms Market Share Distribution
Product	Market Share (%)
Salesforce Commerce Cloud	12.4%
Shopify	9.4%
SAP Commerce Cloud	11.1%
Other	67.1%

eCommerce Platforms

Featured Reviews

Vijay Subramanyam

Delivery Head at cblsolutions

Offers seamless integrations and effective architecture for retail operations

Salesforce Commerce Cloud offers effective architecture, ease of integration with third-party systems, and environments to test web store functionalities. Users can manage the site independently with the administration panel and benefit from features like easy marketing submissions, discount codes, and integration with Apple Pay and Bazaarvoice for reviews. The platform is also robust, with managed infrastructure by Salesforce.

Easy to set up, and extremely scalable, but is expensive

Saleem Shar

Managing Consultant at Systems Limited

The solution is complex due to the rapid development of new features in SAP Commerce, which requires the changing of older technologies and migration to new ones. This makes the process quite complex, especially when migrating from one version to another. For example, I have been using SAP Commerce versions 18 and 19.

Have managed to grow sales quickly but experience challenges with integration and commission

Alex Osmichenko

Chief Executive Officer at IT Monks Agency

The primary use case for Shopify is when I want to quickly build an online store. I utilize Shopify as an online store to manage and grow my retail business. I use it to boost my online sales Shopify is easy to start and has an intuitive onboarding process for customers. It is very good in terms…

More Salesforce Commerce Cloud pros

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I believe Salesforce Commerce Cloud is better than Microsoft; it is a more comprehensive solution."

"The solution is quite stable."

"The conversion of opportunities and leads to accounts is one of the most valuable features."

"The ease of customization is valuable."

"There is a good community of developers for the platform."

"It is a very flexible solution."

"I find the reports to be the solution's most valuable feature."

"The solution gives very detailed information to track the progress of the opportunities, like the status of the opportunity and for how long you’ve been in touch with the customer for this opportunity."

"The tool has good performance."

"We have found the B2B, B2C and D2C very valuable."

"SAP Hybris provides us with all of the e-commerce features that a client could need."

"We like that this solution gives our B2B clients a lot of functionality straight 'out of the box', meaning that they don't need to carry out a lot of configuration to be able to use it."

"The simple steps for configuring your checkout processes, as well as the promotional engine, are the most valuable features of this solution."

"The user interface can be customized."

"Hybris offers a platform designed for speed."

"Its dashboards, business features, and user-friendliness of a lot of business interfaces are valuable. We work on B2B projects, and it is the most efficient software solution for B2B. The B2B accelerator is very much appreciated by our customers because it has some use cases that are ready for production. For some projects, we proposed the SAP Hybris solution because it was sufficient for use cases related to product management and data quality. With other e-commerce platforms, we would have needed integration with another product information management software."

More SAP Commerce Cloud pros

"It has a brilliant inventory system to help you manage your store."

"Shopify provides an easy to use service at the backend that includes product upload, customer service, team settings, and team customization."

"I would absolutely recommend Shopify to others."

"For the initial setup phase, many online tutorials are available, making the process easy."

"If you have a physical business, like a shop on the street, and you want to take it online but don't know how to do it, you have a couple of options. You could contact a developer or set up an account on Shopify and create your online store there."

"The solution is highly customizable for our store’s e-commerce needs. We don't need to write any code as all the required features are already inbuilt. The front end can be easily customized. Moreover, this tool offers built-in integrations with payment gateway, messaging services like SMS and email, and logistics integration."

"The product has a few free-to-use features. It is easy to navigate and has good visuals as well."

"Shopify can be used without any coding knowledge."

More Shopify pros

Cons

"In the next release, Commerce Cloud should add CRM dashboards."

"Being able to customize everything in general to our specific needs would be pretty awesome."

"It is similar to ATG, but some features can be exchanged between the 2."

"The dashboards for this solution could be improved."

"Salesforce Commerce Cloud should integrate more seamlessly with various systems, providing full order tracking from entry to delivery."

"The connection with Marketing Cloud should be improved."

"There could be more product integration in the ERP space."

"If your organization has a nonstandard or niche business model or audience, the fast nature of the solution may not be a good fit."

More Salesforce Commerce Cloud cons

"The WCS management or content management is not that great."

"A public cloud solution of this software would open great possibilities."

"The support team should improve the response time."

"The solution is complex due to the rapid development of new features in SAP Commerce, which requires the changing of older technologies and migration to new ones."

"The initial setup was complex because it was a prime migration from the PrestaShop platform to commerce cloud, and it was very, very complex to migrate some data from one side to the other."

"SAP Commerce needs to have a credit limit like Salesforce. Currently, we have to do the coding and customization and then showcase it to the user."

"The stack needs to be improved; they need to start using more new technologies."

"Like every other SAP solution, it is very heavy. Also, the transition to the cloud is not very smooth because it is not really a SaaS solution. The upgrades are also not as smooth as you would expect from a complete cloud solution. It should have a product recommendation feature as well as a promotional feature. It should also have more personalizations."

More SAP Commerce Cloud cons

"The order processing and saving of the changes for the product should have automatic functioning."

"Many of our clients complain because it's costly and not an open-source."

"I have many clients that want to sell their products to the wholesale market, and Shopify currently does not have that kind of feature."

"I would like to see a feature that allows us to access all of the platforms in Shopify, like Facebook and Instagram messages, so we can easily reply to connect to our customers."

"Previously, Shopify had a limitation of 200 product variations, which posed a challenge for businesses with multiple product options like different colors and sizes. However, they have increased this limit to 1,000 variations, greatly improving the platform's functionality. Besides that, I don't see any major issues that need improvement."

"Shopify users pay a higher commission as they scale."

"There are some areas where improvements could be made. Currently, the platform only supports three product variants, and having the option for more variants would be beneficial. Additionally, we have to rely on external plugins for reviews and ratings, which could be more convenient if they were built-in."

"If you consider an enterprise-level application with a lot of customization, Shopify can be problematic to use."

More Shopify cons

Pricing and Cost Advice

"The licensing of Salesforce Commerce Cloud is something that will depend on the customer's usability. For us as a company, we are in a position where we will be paying the premium for licensing. If we go to the customer who is seeking a B2C solution quickly, we will definitely look at the pricing when it comes to the user base and receive good discounts. Discount is something that depends on the volume and that is where we need to work on. It is a little sensitive market when it comes to licensing procurement. There are some good competitors."

"I think price-wise, it's a little bit expensive. It can be made cheaper for smaller businesses. I understand that for larger businesses, it can be a payable amount. But for medium to smaller, it is kind of costly, and it might be difficult for them to pay."

"The licensing works on a per-user basis."

"The pricing is fairly reasonable."

"The product is expensive."

"There are no significant upfront license costs."

"I give the price of the solution a three out of ten."

"I don't know how much the solution costs per user, but I know it's our biggest cost in the company."

More Salesforce Commerce Cloud pricing and cost advice

"The price is quite high."

"The product is expensive. I would rate its price a seven out of ten. The solution's licensing is yearly."

"The price is too high."

"The solution is very expensive in Turkey."

"This is an expensive solution."

"I don't know the cost, but it can be expensive."

"The solution is expensive."

"SAP Hybris is expensive, which is why only the large clients use it. At the same time, I think that the return on investment warrants it."

"Depending on the client's requirements, they can choose either the basic plan or the premium plan."

"The tool's pricing depends on how big your online store is."

"This is the only platform to enforce its own transaction fee unless you use Shopify Payments Content, which doesn’t automatically reformat when you switch themes."

"The pricing of the solution is economical. The enterprise version is more expensive, however, we do not use it. We pay for the license on a monthly basis and there are payment gateway charges associated with transactions, typically around two percent or as applicable."

"They have various plans including ones that are priced at $29 per month, $79 per month, and can go up to $300 per month."

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Comparison Review

it_user9726

Architect at Sapient

Oct 5, 2013

WCS vs Hybris vs ATG - Feature Smackdown

They say "Beauty is in the eyes of the beholder", so if you are a purist in one of these technologies you would probably never agree to my comparison matrix, However these are my personal opinion, From my experience standpoint I have longest exposure to WCS Commerce Suite and the least with ATG…

What do you like most about Salesforce Commerce Cloud?

Top Industries

By visitors reading reviews

Computer Software Company

15%

Manufacturing Company

12%

Financial Services Firm

10%

Retailer

10%

Computer Software Company

14%

Manufacturing Company

14%

Retailer

Media Company

Computer Software Company

13%

Manufacturing Company

10%

Retailer

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	8
Large Enterprise	10

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	2
Large Enterprise	10

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	1
Large Enterprise	2

Questions from the Community

The product is easy to use.

What is your experience regarding pricing and costs for Salesforce Commerce Cloud?

I am not involved in the pricing or licensing details, so I cannot provide specific insights into the setup costs.

What needs improvement with Salesforce Commerce Cloud?

One of the main points for improvement right now is still the user interface, the front end of Salesforce, because I ...

What do you like most about SAP Hybris Commerce?

The user interface can be customized.

What needs improvement with SAP Hybris Commerce?

The main issue for improvement with SAP Commerce Cloud is the UX/UI and the fact that it's difficult to change it bec...

What is your primary use case for SAP Hybris Commerce?

My main use case is B2B commerce where we work on design improvement and new functionalities that the platform doesn'...

What do you like most about Shopify?

For the initial setup phase, many online tutorials are available, making the process easy.

What is your experience regarding pricing and costs for Shopify?

I find that the pricing is reasonable compared to the features that Shopify offers.

What needs improvement with Shopify?

A mobile app for end users should be integrated along with Shopify, rather than as an add-on product. There should al...

Adobe Commerce vs Salesforce Commerce Cloud

Comparisons

Compared 23% of the time

Oracle ATG vs Salesforce Commerce Cloud

Compared 15% of the time

HCL Digital Commerce vs Salesforce Commerce Cloud

Compared 7% of the time

Oracle Commerce Cloud vs Salesforce Commerce Cloud

Compared 7% of the time

Bigcommerce vs Salesforce Commerce Cloud

Compared 5% of the time

More Salesforce Commerce Cloud Competitors

Adobe Commerce vs SAP Commerce Cloud

Compared 18% of the time

HCL Digital Commerce vs SAP Commerce Cloud

Compared 9% of the time

Oracle Commerce Cloud vs SAP Commerce Cloud

Compared 9% of the time

Oracle ATG vs SAP Commerce Cloud

Compared 8% of the time

Intershop vs SAP Commerce Cloud

Compared 4% of the time

More SAP Commerce Cloud Competitors

Adobe Commerce vs Shopify

Compared 13% of the time

HCL Digital Commerce vs Shopify

Compared 6% of the time

Zoho Commerce vs Shopify

Compared 6% of the time

Oracle ATG vs Shopify

Compared 5% of the time

Sana Commerce vs Shopify

Compared 5% of the time

More Shopify Competitors

Product Reports

Salesforce Commerce Cloud

Download Salesforce Commerce Cloud product report

SAP Commerce Cloud

Download SAP Commerce Cloud product report

Download Shopify product report

Also Known As

Demandware

SAP Hybris Commerce, Hybris

No data available

Overview

Salesforce Commerce Cloud offers scalable and customizable eCommerce solutions ideal for consumer packaged goods and retail businesses, featuring robust CRM and order management capabilities.

Salesforce Commerce Cloud is a dynamic eCommerce platform known for its strong mobile support and seamless third-party integrations. It enables businesses to personalize user experiences and efficiently manage leads and opportunities. Despite facing challenges with integration and pricing for small businesses, its scalability and partner ecosystem make it highly adaptable for diverse needs.

What are Salesforce Commerce Cloud's key features?

Mobile Support: Excellent functionality on mobile devices.
Third-Party Integrations: Enables seamless addition of external tools.
Customization: Facilitates easy alterations to meet business needs.
Scalability: Grows alongside business expansions.
Robust Reporting: Provides comprehensive data insights.
Intuitive Administration: Simplifies management tasks.

What benefits should users look for in reviews?

Enhanced Customer Experience: Provides personalized and adaptive interactions.
Streamlined Operations: Supports efficient lead and opportunity management.
Comprehensive Support: Offers multilingual and integrable capabilities.
Extensive Ecosystem: Leverages a broad partner network for added functionalities.

Salesforce Commerce Cloud is widely implemented in sectors like retail and consumer packaged goods for its CRM functionalities, customized order management, and automation capabilities. Businesses utilize it to create omnichannel platforms and tailored user experiences, especially benefitting financial, insurance, and banking services through its integrability.

Salesforce

SAP Commerce Cloud, SAP's e-commerce platform, is designed to empower businesses to establish reliable and scalable online stores. Emphasizing innovation at scale, it utilizes enterprise-wide data to enhance profitability and customer satisfaction. The platform focuses on delivering connected, insightful, and adaptable shopping experiences through feature-rich and scalable solutions. Businesses leveraging SAP Commerce Cloud can anticipate driving profitable outcomes, ensuring a seamless shopping journey, and harnessing data for informed decision-making. For a deeper understanding, the website delves into specific functionalities such as product content management, experience management, order management, and integration with other SAP solutions and third-party applications.

SAP

Shopify is an easy to use, fast, and secure eCommerce platform. Its CMS platform comes with several dynamic and useful features to help users create and manage their websites. The solution’s high-end security features, insightful analytics, user-friendly interface, and vast range of third-party integrations makes it one of the top platforms in the market.

Shopify Features

Shopify has many valuable key features. Some of the most useful ones include:

Customizable templates
Shopify POS
Out-of-the-box SEO tools
Shopify dropshipping
Shopify analytics
Abandoned cart reminders
App store

Shopify Benefits

There are several benefits to implementing Shopify. Some of the biggest advantages the solution offers include:

Better security: Because Shopify provides 256-bits SSL Certification to every website and is Level-1 PCI Compliant, you have guaranteed security that ensures the complete safety of sensitive customer information, including credit card details, phone numbers, email IDs, home addresses, etc.

Personalization options: Because Shopify is a very versatile platform, it provides several different built-in tools and options that allow you to personalize your website according to your specific needs and requirements. In addition to being able to customize website themes, users can offer customers personalized coupons, sale notifications, different shipping options, and payment methods.

Smartphone compatibility: Shopify is compatible with smartphones and other mobile devices, making it easy for users to design, host, and manage websites.

User-friendly interface: The platform’s functionalities are easy to understand because Shopify comes with a very easy-to-use user interface.

Fast loading speed: Shopify is designed with robust and optimized hardware to enable fast loading speeds so websites can load in seconds.

Free 24/7 customer service: Another advantage of Shopify is that it provides customer service around the clock. They have community forums, chat, and voice support services available for their clients to help them resolve issues quickly. Shopify also has a vast database of FAQs.

Thousands of applications: Shopify has its own app store so users can choose from thousands of applications to add new features to their eCommerce store. The app store also enables the content management system to be lightweight and provides desired features to its customers.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the Shopify solution.

Badrilal P., Shopify Developer at Freelance, says, “Shopify can be used without any coding knowledge; just drag and drop and configuring, those are the basics. It's a great solution for people who are in the initial phase of their business. They can use it to easily set up a store that includes product info, product pricing, add to cart, payment methods, gateway integration, menus, contact us forms, and inquiry forms. Anyone can set those features up in one day using Shopify. That's a huge benefit for our customers.”

PeerSpot user Tushar K., Co-founder at Dotmagic Infotech/Shopify Expert at Dotmagic Infotech, mentions, “The most valuable features are the core structure and backend structure. Our clients are easily able to manage their sites at the backend. Shopify provides an easy to use service at the backend that includes product upload, customer service, team settings, and team customization. It is all very easy to handle.”