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Rapid7 InsightVM vs ServiceNow Security Operations comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Zafran Security
Sponsored
Average Rating
9.4
Reviews Sentiment
8.2
Number of Reviews
5
Ranking in other categories
Vulnerability Management (18th), Continuous Threat Exposure Management (CTEM) (2nd)
Rapid7 InsightVM
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
64
Ranking in other categories
Risk-Based Vulnerability Management (4th)
ServiceNow Security Operations
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
21
Ranking in other categories
Security Incident Response (2nd), Security Orchestration Automation and Response (SOAR) (6th), Risk-Based Vulnerability Management (10th)
 

Featured Reviews

Israel Cavazos Landini - PeerSpot reviewer
Weekly insights and risk analysis facilitate informed security decisions
I appreciate the weekly insights Zafran provides, which include critical topics for networks and IT security, allowing us to evaluate which insights apply to our environment. The organization score feature is valuable to keep the leadership team updated on how our infrastructure fares security-wise. The applicable risk level versus base risk level feature is beneficial because prior to Zafran, we only used the base risk level, but now understand that risk depends on the asset itself. Zafran is an excellent tool.
Anusha Sadasivani - PeerSpot reviewer
Rapid deployment and user-friendly architecture streamline vulnerability management but customer support response needs improvement
We are still using Rapid7 InsightVM I personally still use Rapid7 InsightVM. We use Rapid7 InsightVM for vulnerability scanning. It supports both agent-based and agentless scanning, which is part of our vulnerability management strategy. The agentless scan in Rapid7 InsightVM is effective and…
KishoreKumar4 - PeerSpot reviewer
A low-cost and open-source tool for incident and change management
If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Zafran has become an indispensable tool in our cybersecurity arsenal."
"We are able to see the real risk of a vulnerability on our environment with our security tools."
"We saw benefits from Zafran Security almost immediately after deploying it."
"Zafran is an excellent tool."
"Overall, we have seen about eighty-seven percent reduction of the number of vulnerabilities that require urgency to remediate, specifically the number of criticals."
"The solution is automatically scheduled so it runs by itself."
"The product's initial setup phase was very easy."
"The most valuable features are its reporting capabilities and the host discovery functionality."
"Customers are generally satisfied and do not ask for drastic price reductions during renewals."
"The most valuable feature of the Rapid7 InsightVM solution is the Live Risk Score."
"The feature that I have found most valuable is its dashboards."
"Using Rapid7, we can install a scan engine, we can do our VPN connections, and we can conduct internal scans of remote sites. We prefer the web application. It's smarter and more accurate from an application perspective."
"This solution's most useful feature is that it is entirely a single-page application."
"The product has a very simple UI."
"It's stable."
"Multiple projects use the ServiceNow tool because it is a low-cost and open-source tool."
"The product's most valuable features include the no-code capability for workflows and flow design, which makes it user-friendly, and the ability to perform advanced configurations."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."
"Reduces time to closure and closure metrics for vulnerabilities."
"The ease of use is great."
 

Cons

"I think the ability to have some enhanced reporting capabilities is something they can improve on, as they have good reports but we have asked for some specific reporting enhancements."
"The dashboarding and reporting functionality of Zafran Security is an area that definitely could use some improvements."
"Initially, we were somewhat concerned about the scalability of Zafran due to our large asset count and the substantial amount of information we needed to process."
"Rapid7 could be easier to manage."
"We are a registered reseller and a trusted partner. However, for us to get any support from them I can't log a call directly with Rapid7 InsightVM. I have to work with the distributor to log the call for me."
"A definite improvement would be to make it easier to run ad-hoc scans without needing to assign the asset to a site or group."
"There is room for improvement on its cloud side. In the next release I would like to see better reporting."
"I would like to see more integration."
"Customer service needs significant improvement. There are delays in support response times, and support is not available promptly, especially when issues are escalated to another region."
"It is still not a fully cloud-based solution. It will be helpful for customers if it is a complete cloud solution. It is a hybrid solution at the moment."
"It would be great to have a mobile application client. Currently, you have to use a mobile web browser on a device, but it is not similar to the desktop web browser in terms of user experience. It would be nice to have a mobile application to access the platform."
"The threat intelligence module needs a better dashboard."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"The initial setup is difficult."
"There is room for improvement in terms of developer support and documentation."
"The dashboard and playbook creation will need to improve"
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"Report generation within ServiceNow can take some time."
 

Pricing and Cost Advice

Information not available
"Its licensing is yearly. Everything is included in the price for one year."
"We purchase annual licenses."
"We have an annual license to use Rapid7 InsightVM and if we want to extend it, we will possibly choose more than one year."
"A full license for the solution is expensive because it is at the organizational level and not by individual users."
"The tool's price is neither too high nor too low. My company needs to pay 65,000 per year. There are no additional costs apart from the licensing fees attached to the solution."
"The solution is a bit more reasonably priced than other products."
"The price of the solution is less than the competitors."
"Its price is too high. My only concern or issue with Rapid7 is its pricing."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"This product is a good value for the money."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"The product is more expensive than other solutions."
"It is an expensive product."
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Financial Services Firm
11%
Manufacturing Company
7%
Healthcare Company
6%
Educational Organization
22%
Computer Software Company
11%
Financial Services Firm
11%
Manufacturing Company
8%
Financial Services Firm
19%
Manufacturing Company
12%
Computer Software Company
10%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Zafran Security?
The current pricing of Zafran Security is fair overall. They were good to work with to accommodate our organization w...
What needs improvement with Zafran Security?
The dashboarding and reporting functionality of Zafran Security is an area that definitely could use some improvement...
What is your primary use case for Zafran Security?
Zafran Security is helping reduce the amount of critical vulnerabilities in our environments that require prompt reme...
How would you choose between Rapid7 InsightVM and Tenable Nessus?
You have full visibility across cloud, network, virtual, and containerized infrastructures with Rapid7 Insight VM. Yo...
What do you like most about Rapid7 InsightVM?
The product's initial setup phase was very easy.
What is your experience regarding pricing and costs for Rapid7 InsightVM?
The customers are mostly SMBs, though some enterprise organizations have also deployed the solution. This is neither ...
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
What needs improvement with ServiceNow Security Operations?
In terms of improvements, there are several things that could enhance ServiceNow Security Operations in the future, e...
 

Also Known As

No data available
InsightVM, NeXpose
No data available
 

Overview

 

Sample Customers

Information Not Available
ACS, Acosta, AllianceData, amazon.com, biogen idec, CBRE, CATERPILLAR, Deloitte, COACH, GameStop, IBM
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Rapid7 InsightVM vs. ServiceNow Security Operations and other solutions. Updated: June 2025.
859,129 professionals have used our research since 2012.