We performed a comparison between Rapid7 InsightVM and ServiceNow Security Operations based on real PeerSpot user reviews.
Find out in this report how the two Risk-Based Vulnerability Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We feel the interface is very good. It is very easy to use, even a nontechnical person can use it."
"The performance is good."
"NeXpose is a pretty good vulnerability scanner... There's a nice dashboard."
"The cost is what is most valuable. Compared to the other products on the market, the cost is more palatable."
"We can create our own templates."
"The solution is very user friendly and easy to manage."
"I have been in contact with technical support and they are not bad."
"The product's initial setup phase was very easy."
"The ease of use is great."
"Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."
"It's stable."
"The solution is stable."
"The solution is available over the cloud and is easy to manage."
"The product does not have the capability to do dynamic scanning of non-web applications."
"Some of our customers want to be completely cloud based, and Rapid7 doesn't offer this as an option."
"InsightVM could be improved by providing passive scanning as an option."
"In order to be able to properly test the solution and make a decision, I would like to receive the test license code instantly and eliminate the wait time."
"This solution creates false-positives which can cause issues with reporting."
"The drawback is that it is still not a fully SaaS solution, so you must deploy a console."
"There are end-user needs and expectations that are being overlooked in the development that could be addressed by appointing a customer advisory board."
"The on-premise updates could improve from Rapid7 InsightVM."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change."
"It doesn't interact with things very well."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"There is room for improvement in terms of developer support and documentation."
"The initial setup is difficult."
More ServiceNow Security Operations Pricing and Cost Advice →
Rapid7 InsightVM is ranked 4th in Risk-Based Vulnerability Management with 55 reviews while ServiceNow Security Operations is ranked 6th in Risk-Based Vulnerability Management with 14 reviews. Rapid7 InsightVM is rated 8.0, while ServiceNow Security Operations is rated 8.0. The top reviewer of Rapid7 InsightVM writes "You can scan a network, and receive recommendations to address vulnerabilities with the click of a button". On the other hand, the top reviewer of ServiceNow Security Operations writes "Mature with nice UI and customizable workflows". Rapid7 InsightVM is most compared with Tenable Nessus, Qualys VMDR, Tenable Security Center, Microsoft Defender Vulnerability Management and Rapid7 InsightIDR, whereas ServiceNow Security Operations is most compared with Palo Alto Networks Cortex XSOAR, Splunk SOAR, Microsoft Sentinel, IBM Resilient and Swimlane. See our Rapid7 InsightVM vs. ServiceNow Security Operations report.
See our list of best Risk-Based Vulnerability Management vendors.
We monitor all Risk-Based Vulnerability Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.