Rapid7 InsightVM vs ServiceNow Security Operations comparison

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6,202 views|4,105 comparisons
89% willing to recommend
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38 views|19 comparisons
92% willing to recommend
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Executive Summary

We performed a comparison between Rapid7 InsightVM and ServiceNow Security Operations based on real PeerSpot user reviews.

Find out in this report how the two Risk-Based Vulnerability Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Rapid7 InsightVM vs. ServiceNow Security Operations Report (Updated: March 2024).
769,479 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"We feel the interface is very good. It is very easy to use, even a nontechnical person can use it.""The performance is good.""NeXpose is a pretty good vulnerability scanner... There's a nice dashboard.""The cost is what is most valuable. Compared to the other products on the market, the cost is more palatable.""We can create our own templates.""The solution is very user friendly and easy to manage.""I have been in contact with technical support and they are not bad.""The product's initial setup phase was very easy."

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"The ease of use is great.""​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​""The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user.""We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process.""What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes.""It's stable.""The solution is stable.""The solution is available over the cloud and is easy to manage."

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Cons
"The product does not have the capability to do dynamic scanning of non-web applications.""Some of our customers want to be completely cloud based, and Rapid7 doesn't offer this as an option.""InsightVM could be improved by providing passive scanning as an option.""In order to be able to properly test the solution and make a decision, I would like to receive the test license code instantly and eliminate the wait time.""This solution creates false-positives which can cause issues with reporting.""The drawback is that it is still not a fully SaaS solution, so you must deploy a console.""There are end-user needs and expectations that are being overlooked in the development that could be addressed by appointing a customer advisory board.""The on-premise updates could improve from Rapid7 InsightVM."

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"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified.""The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better.""It's very slow. When you click a button or update a field, it takes forever to actually react.""​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​""It doesn't interact with things very well.""There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution.""There is room for improvement in terms of developer support and documentation.""The initial setup is difficult."

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Pricing and Cost Advice
  • "The price of the solution is less than the competitors."
  • "I do not have experience with the pricing of the solution."
  • "This solution is expensive, but it's fine for us as we have an open budget for security solutions. Protection and having the system secured is more important."
  • "The license is IP based. How many IPs you are using to scan is the amount of the license you have to buy. The number of users doesn't matter; many users can use it or only person. It depends on the culture of the organization."
  • "Our licensing costs are somewhere around $40,000 annually. There are no additional fees."
  • "The licensing is asset-based and very straightforward."
  • "Its price is too high. My only concern or issue with Rapid7 is its pricing."
  • "Comparing the price with the value that we receive, I am not happy with it."
  • More Rapid7 InsightVM Pricing and Cost Advice →

  • "This product is a good value for the money."
  • "If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
  • "The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
  • More ServiceNow Security Operations Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:You have full visibility across cloud, network, virtual, and containerized infrastructures with Rapid7 Insight VM. You can easily prioritize vulnerabilities using attacker analytics. Overall, Rapid7… more »
    Top Answer:The product's initial setup phase was very easy.
    Top Answer:The product is cheaper than the other similar tools available in the market.
    Top Answer:The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
    Top Answer:There is room for improvement in terms of developer support and documentation. While they offer some assistance, a more detailed and accurate set of guidelines would be beneficial for implementing… more »
    Ranking
    Views
    6,202
    Comparisons
    4,105
    Reviews
    20
    Average Words per Review
    376
    Rating
    8.2
    Views
    38
    Comparisons
    19
    Reviews
    9
    Average Words per Review
    555
    Rating
    7.6
    Comparisons
    Also Known As
    InsightVM, NeXpose
    Learn More
    ServiceNow
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    Overview

    Rapid7 InsightVM is a comprehensive vulnerability management platform that protects your systems from attackers and is easy to scale. The solution provides easy access to vulnerability management, application security, detection and response, external threat intelligence, orchestration and automation, and more. Rapid7 InsightVM is ideal for security, IT, and DevOps teams, helping them reduce risk by enabling them to detect and respond to attacks quickly.

    Rapid7 InsightVM Features

    Rapid7 InsightVM has many valuable key features. Some of the most useful ones include:

    • Automated containment: With this feature, you can decrease exposure from vulnerabilities by automatically implementing temporary (or permanent) compensating controls via your network access control (NAC) systems, firewalls, and endpoint detection and response tools.
    • Policy assessment: Rapid7 InsightVM offers pre-built scan templates for common compliance requirements. The solution helps you take clear, actionable steps to compliance once you have assessed your risk posture. In addition, Rapid7 InsightVM’s Custom Policy Builder allows you to modify existing benchmarks or create new policies from scratch.
    • REST API: Rapid7 InsightVM REST API is easy to use and was built to easily automate virtually any aspect of vulnerability management, from data collection to risk analysis.
    • Live dashboards: Rapid7 InsightVM includes dashboards that are live and interactive by nature. The live dashboards enable you to create custom cards and full dashboards for anyone in your organization and allow you to track progress of your security program.
    • Automation-assisted patching: Rapid7 InsightVM’s automation-assisted patching gives you the autonomy to make key decisions in your patching process, such as your approval to apply certain patches to certain vulnerabilities.
    • Real risk prioritization: Rapid7 InsightVM makes it simple to know which vulnerabilities need to be prioritized and where your riskiest assets lie.
    • Goals and SLA’s: This feature enables you to make and track progress toward your goals and service level agreements (SLAs) at an appropriate pace.

    Rapid7 InsightVM Benefits

    There are many benefits to implementing Rapid7 InsightVM. Some of the biggest advantages the solution offers include:

    • Attack surface monitoring for maintained visibility: By leveraging attack surface monitoring with Project Sonar (a Rapid7 research project that regularly scans the internet to gain insights into global exposure to common vulnerabilities), you can gain more control of all of your external-facing assets, both known and unknown.
    • Container security: Rapid7 InsightVM integrates with your CI/CD tools, public container repositories, and private repositories to assess container images for vulnerabilities during the build process even before they are deployed.
    • Lightweight endpoint agent: Rapid7 InsightVM unifies data so you only need to install a single agent for continuous vulnerability assessment, incident detection, and log data collection.
    • Easily assign and track remediation duties: Using Rapid7 InsightVM, IT and security teams can assign as well as track remediation duties without having to deal with remediation reports, complex spreadsheets, or back-and-forth email tags.
    • Integration with cloud services and virtual infrastructure: Rapid7 InsightVM provides full visibility into risk across your physical, virtual, and cloud infrastructure.
    • Integrated threat feeds: Rapid7 InsightVM is designed with integrated threat feeds, giving you a dynamic view that shows you which threats are most relevant to your environment, enabling you to better protect against current, impending threats so you can react quickly to critical vulnerabilities.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by PeerSpot users currently using the Rapid7 InsightVM solution.

    An owner at a tech services company says, "I liked the dashboard on it. I could customize my dashboard with different widgets and different heat maps."

    PeerSpot user Kimeang S., Technical Consultant at Yip Intsoi, mentions, "The most important aspect of the solution is that it rarely gives false positives, especially compared to other products. It provides very clear reports for our IT teams to look at."

    A Director of Information Technology at a government explains, "The main functionality of identifying item endpoints that weren't properly patched or had vulnerabilities is the solution's most valuable feature."

    ServiceNow Security Operations is a cutting-edge security solution designed to elevate organizations' security incident response (SIR) processes through automation and orchestration. Going beyond traditional SOAR, this comprehensive Security Operations Suite integrates seamlessly with other ServiceNow products and offers a wide array of features. Its components include Security Incident Response (SIR), which automates incident workflows and offers pre-built playbooks; Security Configuration Compliance (SCC), continuously scanning and automating compliance tasks; Vulnerability Response (VR), prioritizing and remediating vulnerabilities; Threat Intelligence (TI), aggregating threat data for proactive threat hunting; and additional features like IT Service Management integration, Machine Learning and AI, reporting, and a mobile app. The benefits span improved incident response speed, reduced mean time to resolution, increased security posture, enhanced compliance, collaborative synergy between security and IT teams, and operational cost reductions. 

    Sample Customers
    ACS, Acosta, AllianceData, amazon.com, biogen idec, CBRE, CATERPILLAR, Deloitte, COACH, GameStop, IBM
    DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
    Top Industries
    REVIEWERS
    Computer Software Company17%
    Financial Services Firm13%
    Comms Service Provider13%
    Security Firm10%
    VISITORS READING REVIEWS
    Educational Organization34%
    Computer Software Company11%
    Financial Services Firm7%
    Manufacturing Company6%
    REVIEWERS
    Computer Software Company44%
    Financial Services Firm33%
    Manufacturing Company11%
    Analyst Firm11%
    VISITORS READING REVIEWS
    Financial Services Firm19%
    Computer Software Company12%
    Government10%
    Manufacturing Company8%
    Company Size
    REVIEWERS
    Small Business47%
    Midsize Enterprise20%
    Large Enterprise33%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise43%
    Large Enterprise41%
    REVIEWERS
    Small Business33%
    Midsize Enterprise13%
    Large Enterprise53%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise9%
    Large Enterprise75%
    Buyer's Guide
    Rapid7 InsightVM vs. ServiceNow Security Operations
    March 2024
    Find out what your peers are saying about Rapid7 InsightVM vs. ServiceNow Security Operations and other solutions. Updated: March 2024.
    769,479 professionals have used our research since 2012.

    Rapid7 InsightVM is ranked 4th in Risk-Based Vulnerability Management with 55 reviews while ServiceNow Security Operations is ranked 6th in Risk-Based Vulnerability Management with 14 reviews. Rapid7 InsightVM is rated 8.0, while ServiceNow Security Operations is rated 8.0. The top reviewer of Rapid7 InsightVM writes "You can scan a network, and receive recommendations to address vulnerabilities with the click of a button". On the other hand, the top reviewer of ServiceNow Security Operations writes "Mature with nice UI and customizable workflows". Rapid7 InsightVM is most compared with Tenable Nessus, Qualys VMDR, Tenable Security Center, Microsoft Defender Vulnerability Management and Rapid7 InsightIDR, whereas ServiceNow Security Operations is most compared with Palo Alto Networks Cortex XSOAR, Splunk SOAR, Microsoft Sentinel, IBM Resilient and Swimlane. See our Rapid7 InsightVM vs. ServiceNow Security Operations report.

    See our list of best Risk-Based Vulnerability Management vendors.

    We monitor all Risk-Based Vulnerability Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.