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Rapid7 InsightVM vs ServiceNow Security Operations comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Zafran Security
Sponsored
Average Rating
9.6
Reviews Sentiment
8.1
Number of Reviews
3
Ranking in other categories
Vulnerability Management (27th), Continuous Threat Exposure Management (CTEM) (6th)
Rapid7 InsightVM
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
62
Ranking in other categories
Risk-Based Vulnerability Management (4th)
ServiceNow Security Operations
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
20
Ranking in other categories
Security Incident Response (2nd), Security Orchestration Automation and Response (SOAR) (8th), Risk-Based Vulnerability Management (10th)
 

Featured Reviews

Israel Cavazos Landini - PeerSpot reviewer
Weekly insights and risk analysis facilitate informed security decisions
I appreciate the weekly insights Zafran provides, which include critical topics for networks and IT security, allowing us to evaluate which insights apply to our environment. The organization score feature is valuable to keep the leadership team updated on how our infrastructure fares security-wise. The applicable risk level versus base risk level feature is beneficial because prior to Zafran, we only used the base risk level, but now understand that risk depends on the asset itself. Zafran is an excellent tool.
Mahmoud Elhamaymy - PeerSpot reviewer
Reliable scanning and integration strengthen security infrastructure
InsightVM has a very organized GUI with ease of use. The vulnerability scans are reliable, and the credential scan is a beneficial feature. The solution is efficient and trustworthy. It's based on the CVSS risk scoring system, which is well-recognized and effective. The integration capabilities through APIs allow easy integration with existing security infrastructure.
KishoreKumar4 - PeerSpot reviewer
A low-cost and open-source tool for incident and change management
If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Zafran is an excellent tool."
"We are able to see the real risk of a vulnerability on our environment with our security tools."
"Zafran has become an indispensable tool in our cybersecurity arsenal."
"The most important aspect of the solution is that it rarely gives false positives, especially compared to other products. It provides very clear reports for our IT teams to look at."
"It is good and fits well with pretty much all of our use case needs."
"The main functionality of identifying item endpoints that weren't properly patched or had vulnerabilities is the solution's most valuable feature."
"It's easy to use. It's fast, it's a powerful easy to access tool."
"The solution is very user friendly and easy to manage."
"We feel the interface is very good. It is very easy to use, even a nontechnical person can use it."
"NeXpose is a pretty good vulnerability scanner... There's a nice dashboard."
"The solution scales well."
"Reduces time to closure and closure metrics for vulnerabilities."
"Multiple projects use the ServiceNow tool because it is a low-cost and open-source tool."
"It's stable."
"The SOAR module of ServiceNow Security Operations is the most valuable feature"
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
"The product has a very simple UI."
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
 

Cons

"Initially, we were somewhat concerned about the scalability of Zafran due to our large asset count and the substantial amount of information we needed to process."
"There have been instances where technical support takes a long time to update the status of a ticket, which is something that can be improved."
"The reporting is very bad when you compare it with other vulnerability assessment tools."
"The platform could be more intuitive and user-friendly."
"The product's documentation could be enhanced with clearer and more detailed instructions."
"I would say that it improved our visibility, but it left things open."
"We are a registered reseller and a trusted partner. However, for us to get any support from them I can't log a call directly with Rapid7 InsightVM. I have to work with the distributor to log the call for me."
"The reporting could be better."
"There is room for improvement on its cloud side. In the next release I would like to see better reporting."
"The dashboard and playbook creation will need to improve"
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"Report generation within ServiceNow can take some time."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
"The initial setup is difficult."
 

Pricing and Cost Advice

Information not available
"The licensing is asset-based and very straightforward."
"Its price is too high. My only concern or issue with Rapid7 is its pricing."
"The license is annual and this is the optimal approach when it comes to most software."
"The tool's price is neither too high nor too low. My company needs to pay 65,000 per year. There are no additional costs apart from the licensing fees attached to the solution."
"The product is cheaper than the other similar tools available in the market."
"Licensing fees are paid on a yearly basis."
"We have an annual license to use Rapid7 InsightVM and if we want to extend it, we will possibly choose more than one year."
"The solution's pricing is better than Nexus which charges a high amount for very little use."
"This product is a good value for the money."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"The product is more expensive than other solutions."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"It is an expensive product."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
12%
Manufacturing Company
7%
Government
6%
Educational Organization
38%
Computer Software Company
9%
Financial Services Firm
8%
Manufacturing Company
7%
Financial Services Firm
20%
Manufacturing Company
11%
Computer Software Company
9%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Zafran Security?
I find that the pricing for Zafran aligns well with the comprehensive features it offers. The asset and user-based li...
What needs improvement with Zafran Security?
Zafran is a new startup. Features are continuously being added or improved. 1) Continued integrations with existing (...
What is your primary use case for Zafran Security?
We connect this to our vulnerability scanner as input, our security tools to better determine risk, and our change ma...
How would you choose between Rapid7 InsightVM and Tenable Nessus?
You have full visibility across cloud, network, virtual, and containerized infrastructures with Rapid7 Insight VM. Yo...
What do you like most about Rapid7 InsightVM?
The product's initial setup phase was very easy.
What is your experience regarding pricing and costs for Rapid7 InsightVM?
Pricing is reasonable and competitive compared to other solutions in the market. Customers are generally satisfied an...
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
What needs improvement with ServiceNow Security Operations?
Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a tick...
 

Also Known As

No data available
InsightVM, NeXpose
No data available
 

Overview

 

Sample Customers

Information Not Available
ACS, Acosta, AllianceData, amazon.com, biogen idec, CBRE, CATERPILLAR, Deloitte, COACH, GameStop, IBM
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Rapid7 InsightVM vs. ServiceNow Security Operations and other solutions. Updated: April 2025.
850,028 professionals have used our research since 2012.