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Rapid7 InsightVM vs ServiceNow Security Operations comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Zafran Security
Sponsored
Average Rating
9.6
Reviews Sentiment
7.8
Number of Reviews
6
Ranking in other categories
Vulnerability Management (18th), Continuous Threat Exposure Management (CTEM) (3rd)
Rapid7 InsightVM
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
66
Ranking in other categories
Risk-Based Vulnerability Management (4th)
ServiceNow Security Operations
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
22
Ranking in other categories
Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (7th), Risk-Based Vulnerability Management (11th)
 

Featured Reviews

Reviewer6233 - PeerSpot reviewer
Works at a healthcare company with 10,001+ employees
Has become an indispensable tool in our cybersecurity arsenal
While Zafran Security is already a powerful tool, there are areas where it could be further improved to provide even greater value. One key area for enhancement is the searching capabilities within its vulnerabilities module. By incorporating the ability to create Boolean searches, users would gain the ability to apply more complex filters and customize their search criteria. This would greatly enhance the precision and efficiency with which security teams can identify and prioritize vulnerabilities. Having such tailored search capabilities would save time and resources by narrowing down vast lists of vulnerabilities to those that meet specific parameters relevant to our unique risk environment. Additionally, integrating more robust reporting and visualization tools would be advantageous. Enhanced dashboards that offer customizable visual representations of risk configurations and threat landscapes would facilitate better communication with stakeholders, making it easier to explain vulnerabilities and the rationale behind certain security measures. This would also aid in demonstrating the improvements and value derived from existing security investments to leadership and non-technical team members.
FL
Senior Manager - Pre-Sales at Trillium Information Security Systems
Offers robust compliance features but needs improved automation in remediation
The automation capability remediation needs improvement. The current process requires manually telling IT teams to remediate vulnerabilities, and then they update the status of these vulnerabilities in the platform. This basic feature that Rapid7 calls an automated remediation process is actually manual. We can update the status of vulnerabilities in the Rapid7 InsightVM platform and collectively see how many vulnerabilities we have identified and how many are remediated by our IT team. More automation in the remediation feature is a basic demand from many customers. The remediation part and vulnerability identification of network devices or rigid devices are not currently supported by Rapid7 InsightVM. More integration and automation are the two areas Rapid7 needs to improve in their product.
KK
Associate Vice President at Wissen infotech
Effectively manages vulnerabilities and reduces false positives
ServiceNow Security Operations provides significant control over vulnerabilities, allowing users to mark false alarms as false positives and ignore them, which is important because many vulnerabilities are not real but appear as such. There are many aspects that we could handle. For certain vulnerabilities, remediation requires spending extra on hardware or OS upgrades, or purchasing new versions, which implies a cost. For that reason, we can take an exception for a couple of months or days, and once that exception expires, that vulnerability automatically reappears. These features help us ensure that everything is under control, and when we discuss vulnerabilities, we can consolidate them into one central category, which means working on one vulnerability automatically resolves the rest, making it efficient with the features provided.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Zafran has become an indispensable tool in our cybersecurity arsenal."
"We saw benefits from Zafran Security almost immediately after deploying it."
"Zafran is an excellent tool."
"Overall, we have seen about eighty-seven percent reduction of the number of vulnerabilities that require urgency to remediate, specifically the number of criticals."
"With Zafran Security, it integrates with your security controls, allowing you to take that risk score and reduce it based on the controls in place or increase the risk based on different factors, such as if the issue is internet reachable or if there's an exploit in the wild."
"We are able to see the real risk of a vulnerability on our environment with our security tools."
"The solution works well."
"InsightVM has a very organized GUI with ease of use."
"There are many integrations with things like the VMware NSX that are great, the reporting is really solid."
"It is good and fits well with pretty much all of our use case needs."
"Rapid7 InsightVM is an on-premise type product that has helped us manage potential vulnerabilities effectively."
"The feature that I have found most valuable is its dashboards."
"InsightVM's most valuable feature is risk scoring, a formula based on different vectors like the ease of exploitation and the availability of the machine."
"Rapid7 have a good distribution network with good support and market presence."
"The product has a very simple UI."
"​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​"
"The solution is stable."
"The ease of use is great."
"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."
"My favorite feature is the application vulnerability scanner."
"Multiple projects use the ServiceNow tool because it is a low-cost and open-source tool."
"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."
 

Cons

"I think the ability to have some enhanced reporting capabilities is something they can improve on, as they have good reports but we have asked for some specific reporting enhancements."
"The dashboarding and reporting functionality of Zafran Security is an area that definitely could use some improvements."
"Initially, we were somewhat concerned about the scalability of Zafran due to our large asset count and the substantial amount of information we needed to process."
"Customer support in Rapid7 InsightVM could be improved. The response time needs improvement."
"There needs to be much clearer instructions surrounding scanning."
"The product's documentation could be enhanced with clearer and more detailed instructions."
"Rapid7 could be easier to manage."
"The reporting is very bad when you compare it with other vulnerability assessment tools."
"There is room for improvement on its cloud side. In the next release I would like to see better reporting."
"All products have room for increased security and Rapid7 InsightVM is no exception."
"The team needs to improve the speed and focus on the new bandwidth feed. Sometimes, it takes a while to scan, especially with new updates."
"The initial setup is difficult."
"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."
"Report generation within ServiceNow can take some time."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"The dashboard and playbook creation will need to improve"
"Visibility and transitions between teams present significant challenges in the SecOps space, indicating that substantial training and hand-holding are required to improve usability, which is one observation I have had."
"It doesn't interact with things very well."
 

Pricing and Cost Advice

Information not available
"Its price is too high. My only concern or issue with Rapid7 is its pricing."
"Pricing is reasonable because we pay according to asset usage. We can define our assets and sites according to our preference."
"We have an annual license to use Rapid7 InsightVM and if we want to extend it, we will possibly choose more than one year."
"The license is annual and this is the optimal approach when it comes to most software."
"We purchase annual licenses."
"Licensing fees are paid on a yearly basis."
"The tool's price is neither too high nor too low. My company needs to pay 65,000 per year. There are no additional costs apart from the licensing fees attached to the solution."
"The product is cheaper than the other similar tools available in the market."
"It is an expensive product."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"The product is more expensive than other solutions."
"This product is a good value for the money."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Manufacturing Company
8%
Computer Software Company
8%
Outsourcing Company
6%
Financial Services Firm
13%
Manufacturing Company
10%
Computer Software Company
10%
Government
6%
Financial Services Firm
17%
Manufacturing Company
14%
Computer Software Company
7%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business29
Midsize Enterprise13
Large Enterprise25
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise15
 

Questions from the Community

What is your experience regarding pricing and costs for Zafran Security?
Since we stood Zafran Security up in our private cloud, we handle the maintenance on our side. As we opted not to use...
What needs improvement with Zafran Security?
In terms of areas for improvement, Zafran Security is doing a really great job as a new and emerging company. Oftenti...
What is your primary use case for Zafran Security?
My use cases for Zafran Security revolve around two primary areas. One is around vulnerability management and priorit...
How would you choose between Rapid7 InsightVM and Tenable Nessus?
You have full visibility across cloud, network, virtual, and containerized infrastructures with Rapid7 Insight VM. Yo...
What do you like most about Rapid7 InsightVM?
The product's initial setup phase was very easy.
What is your experience regarding pricing and costs for Rapid7 InsightVM?
The customers are mostly SMBs, though some enterprise organizations have also deployed the solution. This is neither ...
What needs improvement with ServiceNow Security Operations?
ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data agg...
What advice do you have for others considering ServiceNow Security Operations?
Initially, acquire basic knowledge about the system and understand how ServiceNow Security Operations operates with o...
 

Also Known As

No data available
InsightVM, NeXpose
No data available
 

Overview

 

Sample Customers

Information Not Available
ACS, Acosta, AllianceData, amazon.com, biogen idec, CBRE, CATERPILLAR, Deloitte, COACH, GameStop, IBM
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Rapid7 InsightVM vs. ServiceNow Security Operations and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.