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Rapid7 InsightVM vs ServiceNow Security Operations comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Zafran Security
Sponsored
Average Rating
9.6
Reviews Sentiment
7.8
Number of Reviews
6
Ranking in other categories
Vulnerability Management (16th), Continuous Threat Exposure Management (CTEM) (1st)
Rapid7 InsightVM
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
64
Ranking in other categories
Risk-Based Vulnerability Management (4th)
ServiceNow Security Operations
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
22
Ranking in other categories
Security Incident Response (1st), Security Orchestration Automation and Response (SOAR) (6th), Risk-Based Vulnerability Management (9th)
 

Featured Reviews

Israel Cavazos Landini - PeerSpot reviewer
Weekly insights and risk analysis facilitate informed security decisions
I appreciate the weekly insights Zafran provides, which include critical topics for networks and IT security, allowing us to evaluate which insights apply to our environment. The organization score feature is valuable to keep the leadership team updated on how our infrastructure fares security-wise. The applicable risk level versus base risk level feature is beneficial because prior to Zafran, we only used the base risk level, but now understand that risk depends on the asset itself. Zafran is an excellent tool.
Anusha Sadasivani - PeerSpot reviewer
Rapid deployment and user-friendly architecture streamline vulnerability management but customer support response needs improvement
We are still using Rapid7 InsightVM I personally still use Rapid7 InsightVM. We use Rapid7 InsightVM for vulnerability scanning. It supports both agent-based and agentless scanning, which is part of our vulnerability management strategy. The agentless scan in Rapid7 InsightVM is effective and…
Abhinay Sharma - PeerSpot reviewer
Experience seamless integration and effective incident response with a little room for improvement in setup time
Integration is crucial in ServiceNow Security Operations because everything must be integrated to obtain data. Without integration, the solution is not as beneficial as expected. In SecOps, real-time data is essential to avoid discrepancies between real-time events and ServiceNow data. Multiple tools integrate with ServiceNow Security Operations, with Qualys being one of them. ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action. The main benefit is not having to access separate tools for different data. It provides a unified user experience where all work and fixes can be managed from one location.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We saw benefits from Zafran Security almost immediately after deploying it."
"We are able to see the real risk of a vulnerability on our environment with our security tools."
"Overall, we have seen about eighty-seven percent reduction of the number of vulnerabilities that require urgency to remediate, specifically the number of criticals."
"Zafran has become an indispensable tool in our cybersecurity arsenal."
"Zafran is an excellent tool."
"We feel the interface is very good. It is very easy to use, even a nontechnical person can use it."
"It is a stable solution."
"The risk score that they provide makes it easier to find out the biggest risks. It helped the security officers to understand where the biggest risks are so that they can act on them. They can instruct their IT teams to give them a higher priority and mitigate them."
"The solution is very user friendly and easy to manage."
"The most valuable features of the solution are the agent and the scanning."
"The ease of deployment and configuration allows users to onboard quickly."
"You can bring in and get online to do reports fairly quickly,"
"The most valuable feature for us is the different types of reporting it provides."
"ServiceNow Security Operations collects data from various sources and presents it in a single, respectable format for assessment and action, providing a unified user experience where all work and fixes can be managed from one location."
"The ease of use is great."
"Reduces time to closure and closure metrics for vulnerabilities."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​"
"The SOAR module of ServiceNow Security Operations is the most valuable feature"
"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."
"ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve any issues."
 

Cons

"Initially, we were somewhat concerned about the scalability of Zafran due to our large asset count and the substantial amount of information we needed to process."
"I think the ability to have some enhanced reporting capabilities is something they can improve on, as they have good reports but we have asked for some specific reporting enhancements."
"The dashboarding and reporting functionality of Zafran Security is an area that definitely could use some improvements."
"We are a registered reseller and a trusted partner. However, for us to get any support from them I can't log a call directly with Rapid7 InsightVM. I have to work with the distributor to log the call for me."
"I would like to see more integration."
"The reporting has room for improvement. You cannot customize any report. If I need a specific requirement, I have to create a new report for it."
"The solution needs to improve its vulnerability design to include CVC results."
"Rapid7 InsightVM is expensive, possibly one of the highest in pricing among similar products."
"The drawback is that it is still not a fully SaaS solution, so you must deploy a console."
"In order to be able to properly test the solution and make a decision, I would like to receive the test license code instantly and eliminate the wait time."
"The solution should include a tighter integration with third-party threat modeling and threat intelligence tools."
"There is room for improvement in terms of developer support and documentation."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"The initial setup is difficult."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."
"The dashboard and playbook creation will need to improve"
 

Pricing and Cost Advice

Information not available
"The license is IP based. How many IPs you are using to scan is the amount of the license you have to buy. The number of users doesn't matter; many users can use it or only person. It depends on the culture of the organization."
"Comparing the price with the value that we receive, I am not happy with it."
"Its licensing is yearly. Everything is included in the price for one year."
"The solution is a bit more reasonably priced than other products."
"Our licensing costs are somewhere around $40,000 annually. There are no additional fees."
"Its price is too high. My only concern or issue with Rapid7 is its pricing."
"A full license for the solution is expensive because it is at the organizational level and not by individual users."
"It is less expensive compared to other competitors."
"The product is more expensive than other solutions."
"It is an expensive product."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"This product is a good value for the money."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
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Top Industries

By visitors reading reviews
Financial Services Firm
11%
Computer Software Company
9%
Manufacturing Company
8%
Government
6%
Financial Services Firm
13%
Computer Software Company
12%
Manufacturing Company
10%
Government
6%
Financial Services Firm
20%
Manufacturing Company
13%
Computer Software Company
8%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business29
Midsize Enterprise13
Large Enterprise23
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise15
 

Questions from the Community

What is your experience regarding pricing and costs for Zafran Security?
Since we stood Zafran Security up in our private cloud, we handle the maintenance on our side. As we opted not to use...
What needs improvement with Zafran Security?
In terms of areas for improvement, Zafran Security is doing a really great job as a new and emerging company. Oftenti...
What is your primary use case for Zafran Security?
My use cases for Zafran Security revolve around two primary areas. One is around vulnerability management and priorit...
How would you choose between Rapid7 InsightVM and Tenable Nessus?
You have full visibility across cloud, network, virtual, and containerized infrastructures with Rapid7 Insight VM. Yo...
What do you like most about Rapid7 InsightVM?
The product's initial setup phase was very easy.
What is your experience regarding pricing and costs for Rapid7 InsightVM?
The customers are mostly SMBs, though some enterprise organizations have also deployed the solution. This is neither ...
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What needs improvement with ServiceNow Security Operations?
ServiceNow Security Operations is not specifically a vulnerability management or incident tool, but rather a data agg...
 

Also Known As

No data available
InsightVM, NeXpose
No data available
 

Overview

 

Sample Customers

Information Not Available
ACS, Acosta, AllianceData, amazon.com, biogen idec, CBRE, CATERPILLAR, Deloitte, COACH, GameStop, IBM
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Rapid7 InsightVM vs. ServiceNow Security Operations and other solutions. Updated: September 2025.
869,202 professionals have used our research since 2012.