We performed a comparison between Rapid7 InsightCloudSec and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The tool's most valuable feature is workload protection for Kubernetes and container security. It has agents that identify bugs or lack of security on runtime containers."
"Agentless scanning is a possible use with Rapid7 InsightCloudSec."
"The tool provides centralized visibility through dashboards and alerts, allowing customers to receive reports on cloud vulnerabilities and security posture. Rapid7 InsightCloudSec provides customers with a robust understanding of cloud security."
"I find the security frameworks and security tools valuable. I think they're good in the infrastructure of the code security. They are also good at threat protection."
"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."
"It is a product that is familiar for a lot of users."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"I like the tool's discovery feature."
"You can improve integrations of the operation with the solution."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."
"I am impressed with the tool's ability to track information in an easy way."
"The tool needs to improve its documentation."
"There are a lot of other solutions in the market, not only providing the features of a CSPM, but also CNAPP."
"Technical support could be better. It could also be easier, more user-friendly, and intuitive. The API keys aren't easy to understand, and the cloud layouts aren't intuitive and user-friendly. We should be able to integrate IM governance and APIs into non-compliant workloads like legacy solutions."
"Rapid7 InsightCloudSec could be better at showing dashboards for virtual firewalls and appliances. Compared to other solutions like Palo Alto, this area is not as good. So, they should work on improving this for virtual devices."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
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Rapid7 InsightCloudSec is ranked 31st in Cloud Management with 3 reviews while ServiceNow IT Operations Management is ranked 9th in Cloud Management with 34 reviews. Rapid7 InsightCloudSec is rated 7.6, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Rapid7 InsightCloudSec writes "Agentless scanning helps monitor workloads, but the solution needs a better UI and should include CNAPP features ". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Rapid7 InsightCloudSec is most compared with Microsoft Defender for Cloud, Wiz, Prisma Cloud by Palo Alto Networks and AWS Security Hub, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Rapid7 InsightCloudSec vs. ServiceNow IT Operations Management report.
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