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Rapid7 InsightCloudSec vs ServiceNow IT Operations Management comparison

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Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Turbonomic
Sponsored
Ranking in Cloud Management
4th
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
205
Ranking in other categories
Cloud Migration (5th), Virtualization Management Tools (4th), IT Financial Management (1st), IT Operations Analytics (4th), Cloud Analytics (1st), Cloud Cost Management (1st), AIOps (5th)
Rapid7 InsightCloudSec
Ranking in Cloud Management
24th
Average Rating
7.2
Reviews Sentiment
6.9
Number of Reviews
5
Ranking in other categories
Cloud Security Posture Management (CSPM) (21st), Cloud-Native Application Protection Platforms (CNAPP) (17th)
ServiceNow IT Operations Ma...
Ranking in Cloud Management
9th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
42
Ranking in other categories
Event Monitoring (1st), IT Infrastructure Monitoring (10th), AIOps (4th)
 

Mindshare comparison

As of May 2025, in the Cloud Management category, the mindshare of IBM Turbonomic is 5.6%, down from 6.2% compared to the previous year. The mindshare of Rapid7 InsightCloudSec is 0.4%, up from 0.2% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.7%, down from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management
 

Featured Reviews

Keldric Emery - PeerSpot reviewer
Saves time and costs while reducing performance degradation
It's been a very good solution. The reporting has been very, very valuable as, with a very large environment, it's very hard to get your hands on the environment. Turbonomic does that work for you and really shows you where some of the cost savings can be done. It also helps you with the reporting side. Me being able to see that this machine hasn't been used for a very long time, or seeing that a machine is overused and that it might need more RAM or CPU, et cetera, helps me understand my infrastructure. The cost savings are drastic in the cloud feature in Azure and in AWS. In some of those other areas, I'm able to see what we're using, what we're not using, and how we can change to better fit what we have. It gives us the ability for applications and teams to see the hardware and how it's being used versus how they've been told it's being used. The reporting really helps with that. It shows which application is really using how many resources or the least amount of resources. Some of the gaps between an infrastructure person like myself and an application are filled. It allows us to come to terms by seeing the raw data. This aspect is very important. In the past, it was me saying "I don't think that this application is using that many resources" or "I think this needs more resources." I now have concrete evidence as well as reporting and some different analytics that I can show. It gives me the evidence that I would need to show my application owners proof of what I'm talking about. In terms of the downtime, meantime, and resolution that Turbonomic has been able to show in reports, it has given me an idea of things before things happen. That is important as I would really like to see a machine that needs resources, and get resources to it before we have a problem where we have contention and aspects of that nature. It's been helpful in that regard. Turbonomic has helped us understand where performance risks exist. Turbonomic looks at my environment and at the servers and even at the different hosts and how they're handling traffic and the number of machines that are on them. I can analyze it and it can show me which server or which host needs resources, CPU, or RAM. Even in Azure, in the cloud, I'm able to see which resources are not being used to full capacity and understand where I could scale down some in order to save cost. It is very, very helpful in assessing performance risk by navigating underlying causes and actions. The reason why it's helpful is because if there's a machine that's overrunning the CPU, I can run reports every week to get an idea of machines that would need CPU, RAM, or additional resources. Those resources could be added by Turbonomic - not so much by me - on a scheduled basis. I personally don't have to do it. It actually gives me a little bit of my life back. It helps me to get resources added without me physically having to touch each and every resource myself. Turbonomic has helped to reduce performance degradation in the same way as it's able to see the resources and see what it needs and add them before a problem occurs. It follows the trends. It sees the trends of what's happening and it's able to add or take away those resources. For example, we discuss when we need to do certain disaster recovery tests. Over the years, Turbo will be able to see, for example, around this time of year that certain people ramp up certain resources in an environment, and then it will add the resources as required. Another time of year, it will realize these resources are not being used as much, and it takes those resources away. In this way, it saves money and time while letting us know where we are. We've saved a great deal of time using this product when I consider how I'd have to multiply myself and people like me who would have to add resources to devices or take resources away. We've saved hundreds of hours. Most of the time those hours would have to be after hours as well, which are more valuable to me as that's my personal time. Those saved hours are across months, not years. I would consider the number of resources that Turbonomic is adding and taking away and the placement (if I had to do it all myself) would end up being hundreds of hours monthly that would be added without the help of Turbonomic. It helps us to meet SLAs mainly due to the fact that we're able to keep the servers going and to keep the servers in an environment, to keep them to where (if we need to add resources) we can add them at any given time. It will keep our SLAs where they need to be. If we were to have downtime due to the fact that we had to add resources or take resources away and it was an emergency, then that would prevent us from meeting our SLAs. We also use it to monitor Azure and to monitor our machines in terms of the resources that are out there and the cost involved. In a lot of cases, it does a better job of giving us cost information than Azure itself does. We're able to see the cost per machine. We're able to see the unattached volume and storage that we are paying for. It gives us a great level of insight. Turbonomic gives us the time to be able to focus on innovation and ongoing modernization. Some of the tasks that it does are tasks that I would not necessarily have to do. It's very helpful in that I know that the resources are there where they need to be and it gives me an idea of what changes need to be made or what suggestions it's making. Even if I don't take them, I'm able to get a good idea of some best practices through Turbonomic. One of the ways that Turbonomic does to help bring new resources to market is that we are now able to see the resources (or at least monitor the resources) before they get out to the general public within our environment. We saw immediate value from the product in the test environment. We set it up in a small test environment and we started with just placement and we could tell that the placement was being handled more efficiently than what VMware was doing. There was value for us in placement alone. Then, after we left the placement, we began to look at the resources and there were resources. We immediately began to see a change in the environment. It has made the application and performance better, mainly due to the fact that we are able to give resources and take resources away based on what the need is. Our expenses, definitely, have been in a better place based on the savings that we've been able to make in the cloud and on-prem. Turbonomic has been very helpful in that regard. We've been able to see the savings easily based on the reports in Turbonomic. That, and just seeing the machines that are not being used to capacity allows us to set everything up so it runs a bit more efficiently.
ChennaRao Vemula - PeerSpot reviewer
Enhances security posture with cost efficiency and powerful APIs
We have been using it for almost four years. We are one of the top first customers who implemented it. It's a cloud security solution With this tool, we have a neat security posture at least in terms of securing our environment. It helps us handle all the misconfigurations, and we do day-to-day…
RichardG - PeerSpot reviewer
Effortlessly blends management systems for comprehensive infrastructure insight
ServiceNow IT Operations Management brought together Intune and SCCM or MECM really well. It provided out-of-the-box integrations, requiring only minimal effort, typically a couple of days, to massage those systems into a seamless operation. Additionally, the performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The biggest value I'm getting out of VMTurbo right now is the complete hands-off management of equalizing the usage in my data center."
"The ability to monitor and automate both the right-sizing of VMs as well as to automate the vMotion of VMs across ESXi hosts."
"It has automated a lot of things. We have saved 30 to 35 percent in human resource time and cost, which is pretty substantial. We don't have a big workforce here, so we have to use all the automation we can get."
"The feature for optimizing VMs is the most valuable because a number of the agencies have workloads or VMs that are not really being used. Turbonomic enables us to say, 'If you combine these, or if you decide to go with a reserve instance, you will save this much.'"
"With over 2500 ESX VMs, including 1500+ XenDesktop VDI desktops, hosted over two datacentres and 80+ vSphere hosts, firefighting has become something of the past."
"Turbonomic can show us if we're not using some of our storage volumes efficiently in AWS. For example, if we've over-provisioned one of our virtual machines to have dedicated IOPs that it doesn't need, Turbonomic will detect that and tell us."
"We can manage multiple environments using a single pane of glass, which is something that I really like."
"It is a good holistic platform that is easy to use. It works pretty well."
"It runs every hour and has been reliable since I started."
"The tool provides centralized visibility through dashboards and alerts, allowing customers to receive reports on cloud vulnerabilities and security posture. Rapid7 InsightCloudSec provides customers with a robust understanding of cloud security."
"ICSE is cheaper compared to other tools and has a pleasant user experience with good support."
"I find the security frameworks and security tools valuable. I think they're good in the infrastructure of the code security. They are also good at threat protection."
"ICSE is cheaper compared to other tools and has a pleasant user experience with good support."
"The tool's most valuable feature is workload protection for Kubernetes and container security. It has agents that identify bugs or lack of security on runtime containers."
"Agentless scanning is a possible use with Rapid7 InsightCloudSec."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"Provides everything in one solution."
"I consider the stability to be very high, rating it ten out of ten."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"I am impressed with the tool's ability to track information in an easy way."
"It provided out-of-the-box integrations, requiring only minimal effort, typically a couple of days, to massage those systems into a seamless operation."
 

Cons

"Enhanced executive reporting standard with the tool beyond the reports that can be created today. Something that can easily be used with upper management on a monthly or quarterly basis to show the impact to our environment."
"Additional interfaces would be helpful."
"We're still evaluating the solution, so I don't know enough about what I don't know. They've done a lot over the years. I used Turbonomics six or seven years ago before IBM bought them. They've matured a lot since then."
"While the product is fairly intuitive and easy to use once you learn it, it can be quite daunting until you have undergone a bit of training."
"The one point is the reporting. We do have reports out of it, but they're not the level of graphical detail I would like."
"The old interface was not the clearest UI in some areas, and could be quite intimidating when first using the tool."
"Turbonomic doesn't do storage placement how I would prefer. We use multiple shared storage volumes on VMware, so I don't have one big disk. I have lots of disks that I can place VMs on, and that consumes IOPS from the disk subsystem. We were getting recommendations to provision a new volume."
"Before IBM bought it, the support was fantastic. After IBM bought it, the support became very disappointing."
"Technical support could be better. It could also be easier, more user-friendly, and intuitive. The API keys aren't easy to understand, and the cloud layouts aren't intuitive and user-friendly. We should be able to integrate IM governance and APIs into non-compliant workloads like legacy solutions."
"There are a lot of other solutions in the market, not only providing the features of a CSPM, but also CNAPP."
"The login piece needs improvement."
"Rapid7 InsightCloudSec could be better at showing dashboards for virtual firewalls and appliances. Compared to other solutions like Palo Alto, this area is not as good. So, they should work on improving this for virtual devices."
"The tool needs to improve its documentation."
"They didn't have any documentation on how to patch it."
"A couple of modules are missing when compared to other providers, specifically related to some IAM, and the login piece needs improvement."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
"The tool can be improved by including more detailed information to assist new users."
"ServiceNow's pricing is expensive. A more streamlined configuration process tailored to use cases and industry would be beneficial."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
 

Pricing and Cost Advice

"It was an annual buy-in. You basically purchase it based on your host type stuff. The buy-in was about 20K, and the annual maintenance is about $3,000 a year."
"I'm not involved in any of the billing, but my understanding is that is fairly expensive."
"The pricing and licensing are fair. We purchase based on benchmark pricing, which we have been able to get. There are no surprise charges nor hidden fees."
"We felt the pricing was very fair for the product. It is in no way prohibitive for larger deployments, unlike other similar product on the market."
"If you're a super-small business, it may be a little bit pricey for you... But in large, enterprise companies where money is, maybe, less of an issue, Turbonomic is not that expensive. I can't imagine why any big company would not buy it, for what it does."
"Everybody tells me the pricing is high. But the ROIs are great."
"What I can advise is to trial the product, taking advantage of the Turbonomic pre-sales implemention support and kickstart training."
"Contact the Turbonomic sales team, explain your needs and what you're looking to monitor. They will get a pre-sales SE on the phone and together work up a very accurate quote."
"We're doing an annual subscription. There are additional expenses, but not within the confines of this platform."
"Companies generally buy this tool because the pricing is not that high."
"While not entirely sure, I believe the solution costs at least a million dollars annually."
"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."
"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."
"There are additional costs, you have to pay more for everything."
"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."
"It is expensive. It is around 10 Euros per server per month."
"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."
"The price of ServiceNow IT Operations Management is expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
14%
Manufacturing Company
9%
Insurance Company
7%
Computer Software Company
13%
Manufacturing Company
10%
Insurance Company
9%
Retailer
8%
Financial Services Firm
15%
Computer Software Company
13%
Manufacturing Company
11%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Turbonomic?
It offers different scenarios. It provides more capabilities than many other tools available. Typically, its price is...
What needs improvement with Turbonomic?
The implementation could be enhanced.
What is your primary use case for Turbonomic?
We use IBM Turbonomic to automate our cloud operations, including monitoring, consolidating dashboards, and reporting...
What do you like most about Rapid7 InsightCloudSec?
The tool provides centralized visibility through dashboards and alerts, allowing customers to receive reports on clou...
What is your experience regarding pricing and costs for Rapid7 InsightCloudSec?
The pricing is good when compared to other leaders. It is cheaper.
What needs improvement with Rapid7 InsightCloudSec?
A couple of modules are missing when compared to other providers, specifically related to some IAM, and the login pie...
What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management po...
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and compet...
What needs improvement with ServiceNow IT Operations Management?
There is room for improvement in service mapping within ServiceNow ITOM. When we have more time, we'll look to extend...
 

Also Known As

Turbonomic, VMTurbo Operations Manager
DivvyCloud
ServiceNow ITOM
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

IBM, J.B. Hunt, BBC, The Capita Group, SulAmérica, Rabobank, PROS, ThinkON, O.C. Tanner Co.
Fannie Mae, 3M, PizzaHut, Spotify, Autodesk, Discovery
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about Rapid7 InsightCloudSec vs. ServiceNow IT Operations Management and other solutions. Updated: April 2025.
850,028 professionals have used our research since 2012.