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Qualtrics XM Platform vs Teradata comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 30, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
Qualtrics XM Platform enhances brand value through positive feedback, seamless integration, and notable ROI, appealing to big clients.
Sentiment score
8.1
Teradata improved speed, efficiency, and customer satisfaction, achieving significant ROI, enhanced analytics, and reduced staffing needs for users.
We have realized a return on investment, with a reduction of staff from 27 to eight, and our current return on investment is approximately 14%.
 

Customer Service

Sentiment score
6.3
Qualtrics XM Platform's customer support is efficient but shows declining quality recently, with benefits from an active online community.
Sentiment score
7.1
Teradata support is highly rated for professionalism and resources, though some users note slow response times and technical support challenges.
The customer support for Teradata has been great.
Customer support is very good, rated eight out of ten under our essential agreement.
The technical support from Teradata is quite advanced.
 

Scalability Issues

Sentiment score
7.8
Qualtrics XM Platform is scalable and adaptable, accommodating diverse organizational needs from small teams to large enterprises efficiently.
Sentiment score
7.4
Teradata offers exceptional scalability and speed, though some users face challenges with hardware requirements and scaling involvement.
This expansion can occur without incurring downtime or taking systems offline.
Teradata's scalability is great; it's been awesome.
Scalability is complex as you need to purchase a license and coordinate with Teradata for additional disk space and CPU.
 

Stability Issues

Sentiment score
7.9
Qualtrics XM Platform is stable and reliable, with minimal downtime and efficient support, though occasional manageable glitches occur.
Sentiment score
8.3
Teradata is stable and reliable, with excellent uptime, minimal downtime, and seamless upgrades, though large dataset issues occur.
I find the stability to be almost a ten out of ten.
The workload management and software maturity provide a reliable system.
 

Room For Improvement

Users want better Salesforce integration, dynamic surveys, improved analytics, AI, visuals, and dashboard efficiency in Qualtrics XM Platform.
Teradata requires cost-effective improvements in cloud integration, scalability, UI, data processing, analytics, compatibility, support, and pricing.
Unlike SQL and Oracle, which have in-built replication capabilities, we don't have similar functionality with Teradata.
If Teradata could provide a list of certified experts, that would be fantastic.
 

Setup Cost

Qualtrics XM Platform's flexible pricing is costly but justified by customization and scalability, with wide-ranging costs and valuable investment.
Teradata offers advanced features and cloud flexibility, though enterprises need careful cost-benefit analysis for its premium pricing.
Teradata is much more expensive than SQL, which is well-performed and cheaper.
Initially, it may seem expensive compared to similar cloud databases, however, it offers significant value in performance, stability, and overall output once in use.
We spent roughly $295,000 on setup costs.
 

Valuable Features

Qualtrics XM Platform provides user-friendly surveys, AI-driven insights, seamless integrations, and automated processes for effective feedback and satisfaction management.
Teradata excels in fast query processing, scalability, robust security, and cross-platform integration, enhancing performance and reducing administrative effort.
Teradata's security helps our organization meet compliance requirements such as GDPR and IFRS, and it is particularly essential for revenue contracting or revenue recognition.
The data mover is valuable over the last two years as it allows us to achieve data replication to our disaster recovery systems.
 

Categories and Ranking

Qualtrics XM Platform
Ranking in Customer Experience Management
2nd
Average Rating
8.8
Reviews Sentiment
7.3
Number of Reviews
14
Ranking in other categories
Social CRM (3rd), Survey Software (1st), Customer Feedback Management (1st), Product Management Software (1st)
Teradata
Ranking in Customer Experience Management
6th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
77
Ranking in other categories
Backup and Recovery (21st), Data Integration (17th), Relational Databases Tools (8th), Data Warehouse (3rd), BI (Business Intelligence) Tools (13th), Marketing Management (5th), Cloud Data Warehouse (4th)
 

Mindshare comparison

As of October 2025, in the Customer Experience Management category, the mindshare of Qualtrics XM Platform is 4.2%, down from 6.1% compared to the previous year. The mindshare of Teradata is 1.6%, down from 4.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Experience Management Market Share Distribution
ProductMarket Share (%)
Qualtrics XM Platform4.2%
Teradata1.6%
Other94.2%
Customer Experience Management
 

Featured Reviews

VinayakMishra - PeerSpot reviewer
Workflows are very good, integrate with a lot of things and effective real-time feedback mechanism
There is a lot to improve in Qualtrics. 1. The dashboard is quite slow compared to other dashboards like Power BI and Tableau. The attractiveness of the dashboard also needs work. For example, if I want to move widgets from one page to another, I have to do it one by one. If there are many widgets, I cannot multi-select and move them. 2. In workflows, they can be categorized into folders. Currently, there is no folder structure. So, Qualtrics should introduce folders where you can put multiple workflows in one place. 3. Qualtrics can also introduce AI features to suggest how to build a survey. For example, if I make a grammatical error or if I input a query that a client is looking for a particular kind of survey with a specific use case, it should automatically suggest some templates for building a survey. There are a lot of things they can improve on. These are just a few.
Kirk Robinson - PeerSpot reviewer
Has improved data quality, optimized reporting processes, and enabled predictive insights across business units
The limitation we encountered was related to speed, prompting us to increase our AWS cloud thresholds and benchmarks on the servers, adding more throughput. We have been testing that, but speed remains one of our key issues. The integration has been awesome because of the platforms and their usage, and usability is great. The most challenging aspect is finding Teradata resources, so we are focusing on internal training and looking for more Teradata experts. If Teradata could provide a list of certified experts, that would be fantastic. I rated Teradata a nine because the main area for improvement is the bandwidth of resources that could assist us in applying to our projects, specifically more certified and expert resources. The market share of Teradata professionals is limited, creating an issue for us.
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Comparison Review

it_user232068 - PeerSpot reviewer
Aug 5, 2015
Netezza vs. Teradata
Original published at https://www.linkedin.com/pulse/should-i-choose-net Two leading Massively Parallel Processing (MPP) architectures for Data Warehousing (DW) are IBM PureData System for Analytics (formerly Netezza) and Teradata. I thought talking about the similarities and differences…
 

Top Industries

By visitors reading reviews
University
14%
Computer Software Company
10%
Educational Organization
8%
Financial Services Firm
7%
Financial Services Firm
25%
Computer Software Company
9%
Manufacturing Company
8%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise1
Large Enterprise6
By reviewers
Company SizeCount
Small Business26
Midsize Enterprise12
Large Enterprise49
 

Questions from the Community

What do you like most about Delighted by Qualtrics?
The tool's most valuable feature is its setup process. I find it intuitive, especially regarding tasks like randomization and survey logic. Delighted by Qualtrics is intuitive compared to many comp...
What is your experience regarding pricing and costs for Delighted by Qualtrics?
Delighted by Qualtrics is more expensive than the competitor solutions. In my personal experience, even if I imagine that we have a partner running the solution on our behalf, internal resources wi...
What needs improvement with Delighted by Qualtrics?
The process of creating, updating, and importing participants needs to be more flexible in Delighted by Qualtrics. When a new user needs to be added into the system, for instance, if someone joined...
Comparing Teradata and Oracle Database, which product do you think is better and why?
I have spoken to my colleagues about this comparison and in our collective opinion, the reason why some people may declare Teradata better than Oracle is the pricing. Both solutions are quite simi...
Which companies use Teradata and who is it most suitable for?
Before my organization implemented this solution, we researched which big brands were using Teradata, so we knew if it would be compatible with our field. According to the product's site, the comp...
Is Teradata a difficult solution to work with?
Teradata is not a difficult product to work with, especially since they offer you technical support at all levels if you just ask. There are some features that may cause difficulties - for example,...
 

Also Known As

Delighted by Qualtrics, Qualtrics Customer XM, Qualtrics Core XM,
IntelliFlex, Aster Data Map Reduce, , QueryGrid, Customer Interaction Manager, Digital Marketing Center, Data Mover, Data Stream Architecture, Teradata Vantage Enterprise (DIY)
 

Overview

 

Sample Customers

Aetna, 1 800 Contacts, GE
Netflix
Find out what your peers are saying about Qualtrics XM Platform vs. Teradata and other solutions. Updated: September 2025.
869,566 professionals have used our research since 2012.