The process of creating, updating, and importing participants needs to be more flexible in Delighted by Qualtrics. When a new user needs to be added into the system, for instance, if someone joined the HR team, like a leader or a CHRO, they should have access to prior surveys which need to be manually implemented. Every user must be added as a participant in every survey, and their access must be fixed at the survey level. The aforementioned manual process is time-consuming and needs to be improved by the vendor. There is definitely room for improvement in the product when it comes to the analysis, dashboard, widgets creation and data visualization. The participant management feature and historical data access also need improvement.
There are some limitations in the survey flows. We can't migrate the data from one source to another source with the help of supplemental data. There are some limitations to that process. Sometimes, a lot of emails bounce back during email distribution. This negatively impacts the client, who wonders why the emails bounce back even though they have whitelisted all the IP addresses. We cannot use the solution's dashboard to create everything the clients ask. Sometimes, we have to restrict them to the only available options to create any kind of visualization they want. Sometimes, when we create a custom matrix in the dashboard, the whole dashboard we created breaks down. Then, we have to create the whole dashboard from scratch again, which causes a lot of time constraints. I was recently setting up a Salesforce rule wherein I was trying to pull the data from the Salesforce end into Qualtrics. However, it gave me an error stating that you can't use this workflow and didn't allow me any kind of workflow rule. It has been happening for the past one to two weeks. We have raised this issue with Qualtrics support but haven't gotten a satisfactory reply.
It is difficult when the features get moved to another place after the updates. The vendor could use a different methodology to implement it. We struggle with it. However, most of the time, the new feature added is better than the previous one. So, it is not a complete disadvantage.
The solution is expensive. It needs to improve the server builder, which can help it do impressive research. When I mention that the server builder can improve, I'm referring to the ease of performing tasks like implicit association testing. While it's possible to do these tasks in Delighted by Qualtrics, it's not as straightforward to create them. Additionally, there are different tiers of features based on the payment plan. As a collaborator, I may not completely oversee all the features available.
I suggest to the Delighted by Qualtrics development or R & D team to consider incorporating advanced AI capabilities into their platform. In the current trend where AI is being integrated into various tools, introducing features that enable users to generate surveys efficiently through conversational interfaces or minimal instructions would be a significant advancement.
Qualtrics XM Platform offers AI-driven analytics, seamless integrations, and an intuitive interface for efficient data collection and visualization. Known for its user-friendly design, it supports real-time feedback and sentiment analysis, catering to companies seeking streamlined workflows.Qualtrics XM Platform enables organizations to create surveys with ease through its drag-and-drop interface. With prebuilt integrations and advanced analytics tools like Text iQ, users efficiently gather...
The process of creating, updating, and importing participants needs to be more flexible in Delighted by Qualtrics. When a new user needs to be added into the system, for instance, if someone joined the HR team, like a leader or a CHRO, they should have access to prior surveys which need to be manually implemented. Every user must be added as a participant in every survey, and their access must be fixed at the survey level. The aforementioned manual process is time-consuming and needs to be improved by the vendor. There is definitely room for improvement in the product when it comes to the analysis, dashboard, widgets creation and data visualization. The participant management feature and historical data access also need improvement.
There are some limitations in the survey flows. We can't migrate the data from one source to another source with the help of supplemental data. There are some limitations to that process. Sometimes, a lot of emails bounce back during email distribution. This negatively impacts the client, who wonders why the emails bounce back even though they have whitelisted all the IP addresses. We cannot use the solution's dashboard to create everything the clients ask. Sometimes, we have to restrict them to the only available options to create any kind of visualization they want. Sometimes, when we create a custom matrix in the dashboard, the whole dashboard we created breaks down. Then, we have to create the whole dashboard from scratch again, which causes a lot of time constraints. I was recently setting up a Salesforce rule wherein I was trying to pull the data from the Salesforce end into Qualtrics. However, it gave me an error stating that you can't use this workflow and didn't allow me any kind of workflow rule. It has been happening for the past one to two weeks. We have raised this issue with Qualtrics support but haven't gotten a satisfactory reply.
It is difficult when the features get moved to another place after the updates. The vendor could use a different methodology to implement it. We struggle with it. However, most of the time, the new feature added is better than the previous one. So, it is not a complete disadvantage.
The solution is expensive. It needs to improve the server builder, which can help it do impressive research. When I mention that the server builder can improve, I'm referring to the ease of performing tasks like implicit association testing. While it's possible to do these tasks in Delighted by Qualtrics, it's not as straightforward to create them. Additionally, there are different tiers of features based on the payment plan. As a collaborator, I may not completely oversee all the features available.
The solution should add more visual-type elements or image-based question approaches.
I suggest to the Delighted by Qualtrics development or R & D team to consider incorporating advanced AI capabilities into their platform. In the current trend where AI is being integrated into various tools, introducing features that enable users to generate surveys efficiently through conversational interfaces or minimal instructions would be a significant advancement.