Plotly Dash Enterprise vs Zendesk comparison

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Plotly Dash Enterprise

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Executive SummaryUpdated on Nov 2, 2025

Plotly Dash Enterprise and Zendesk compete in addressing different business needs, with a focus on data visualization and customer support, respectively. Zendesk appears to have the upper hand due to its comprehensive feature set, competitive pricing, and strong deployment and customer service.

Features: Plotly Dash Enterprise offers intuitive drag-and-drop dashboard creation, complex data visualization capabilities, and enterprise-level analytical tools. Zendesk provides advanced ticketing systems, seamless integration with CRM tools, and efficient customer interaction management.

Ease of Deployment and Customer Service: Plotly Dash Enterprise allows customizable deployment on both cloud and on-premise tailored to data applications. Zendesk offers a straightforward cloud-based setup simplifying deployment and is known for quick customer service response and extensive support resources.

Pricing and ROI: Plotly Dash Enterprise has higher initial setup costs aimed at delivering significant ROI through powerful data insights. Zendesk presents a flexible pricing model with lower entry costs and quicker ROI focused on enhancing customer satisfaction and support efficiency.

To learn more, read our detailed Plotly Dash Enterprise vs. Zendesk Report (Updated: December 2025).

Plotly Dash Enterprise vs. Zendesk

December 2025

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Helped 881,227 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Plotly Dash Enterprise

Ranking in Reporting

18th

Average Rating

7.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Zendesk

Ranking in Reporting

10th

Average Rating

8.0

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (4th), CRM (8th), Help Desk Software (4th), IT Service Management (ITSM) (6th), Sales Force Automation (4th), Knowledge Management Software (3rd), Community Platforms (1st), AI Customer Support (7th), AI IT Support (7th)

Mindshare comparison

As of January 2026, in the Reporting category, the mindshare of Plotly Dash Enterprise is 1.8%, up from 1.1% compared to the previous year. The mindshare of Zendesk is 1.1%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Reporting Market Share Distribution
Product	Market Share (%)
Zendesk	1.1%
Plotly Dash Enterprise	1.8%
Other	97.1%

Reporting

Featured Reviews

VenkateshJuloori

Founder & CEO at Ira

A flexible tool that offers an open-source version

It is a scalable solution. Scalability-wise, I rate the solution a nine to ten out of ten. In my company, there are around five resources that use the product. My company's clients use the product a lot on a daily basis. I use the product twice a week in my company before I get any call from our clients.

Read full review

AmandaSanchez

Consultant and Startup Founder at AimHi Enterprises

Macros and automation have streamlined workflows and reduced manual effort across support teams

The ability to communicate on the Zendesk ticket through the actual user software, so TOPs, would have been helpful. Somehow seeing a user's ticket history within our app would have been beneficial. That is the only thing that I do not think existed at the time that might have been helpful. Some people struggled with Zendesk, but it was always easy enough to show them how to use it and what they were missing. The only times we really had people report concerns about it was when they did not understand that it could do that or how to use it in that way.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The level of interactivity that the product provides is valuable to me."

"It is a scalable solution. Scalability-wise, I rate the solution a nine to ten out of ten."

"When reviewing and interpreting data, I typically examine it in a tabular form to understand its structure. However, when explaining or presenting the findings to others, I often use visualization tools such as Plotly. These tools allow me to create visual representations of datasets."

"The product offers very good management. It has a great ability to assign tickets based on content."

"My advice to others looking into using Zendesk is that if you are looking for a tool that is cheaper than others but provides a good solution, I would let them know that Zendesk is the best option."

"I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to use, and I haven't encountered any issues with delays or communication gaps in ticket resolutions."

"Zendesk Support has a lot of good APIs."

"It has good management, the ability to sign tickets based on content, the multi-channel support, the self service portal, the integration with Salesforce, the setup process, and the product features as we are currently using them."

"We rarely had issues with Zendesk."

"The stability has been very good."

"Zendesk has helped us to increase productivity and has reduced the time between when a ticket is opened and when it is completed."

More Zendesk pros

Cons

"I believe that the prices of the tool's paid services could be on the premium side, so the pricing model can be considered for improvement."

"The solution cannot be deployed on the website and shared with others through its own platform."

"The tool needs to improve its pie charts. Regarding Plotly, I find the online documentation somewhat challenging to navigate, especially when dealing with many parameters. Searching through thousands of parameters can be a tedious and less straightforward process. While the documentation is available online and serves its purpose, I often encounter difficulties in finding the information."

"Zendesk has not positively impacted my organization."

"Zendesk Guide could be improved by allowing us to put our assets in one location. What happens now for each article, for example, is we have to upload the images for that article to that location, so the image reuse is still not something that they have perfected. If they could allow us to update all the images in one location, and then pull the image from there, it would be easier when working on Multibrand projects. There are no Multibrand updates available—we have to update each brand manually. For my company, I have come up with an API tool which allows me to push the content to multiple brands together, but if you don't have something like that, you have to manually do it."

"The solution itself wasn't easy to set up."

"I would also mention that the Zendesk app on iOS is not very good."

"Report generation is still slightly tricky and not very customizable as per my inquiries."

"One of the drawbacks of Zendesk is that it doesn't provide a secure way for us to send data. So, we usually use a secure SharePoint folder link. We put that in the Zendesk ticket so that the requester has a secure way of getting to their data."

"It wasn't easy to set up so we're only using a third of all of the features,"

"Zendesk's stability on inbound calls could be improved as compared to Talkdesk."

More Zendesk cons

Pricing and Cost Advice

"I only use the free tier of the product."

"It is an open-source tool. My company hasn't explored Plotly's premium services yet, but I believe the prices could be on the premium side."

"From what I hear, Zendesk's pricing is a little expensive."

"The price is very competitive."

"There are different plans that are offered. We are using the entry-level plan. The overall price of the solution should be reduced. The price is too high."

"You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well."

"Zendesk's licensing is not cheap. For Enterprise, we are paying $200 per agent. It's a per-month cost, so it's pretty steep. There are some services you need to pay extra for. For example, with Zendesk Guide, we had to buy the most expensive offering in order to get Multibrand and everything. We also had to pay a lot of money for themes."

"We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."

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Top Industries

By visitors reading reviews

Financial Services Firm

12%

Comms Service Provider

10%

Computer Software Company

Manufacturing Company

Performing Arts

Computer Software Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	36
Midsize Enterprise	21
Large Enterprise	11

Questions from the Community

What do you like most about Plotly?

It is a scalable solution. Scalability-wise, I rate the solution a nine to ten out of ten.

What is your experience regarding pricing and costs for Plotly?

It is an open-source tool. My company hasn't explored Plotly's premium services yet, but I believe the prices are on the premium side. I rate the product price as five or six on a scale of one to t...

What needs improvement with Plotly?

I believe that the price of the tool's paid services is on the premium side, so the pricing model can be considered for improvement.

What do you like most about Zendesk Support?

I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to ...

What is your experience regarding pricing and costs for Zendesk Support?

From what I recall, the experience with pricing, setup cost, and licensing for Zendesk was quite expensive and that is what prohibited us from expanding usage of it into more users and using more o...

What needs improvement with Zendesk Support?

I wish there was a more easily dynamic tool. Currently, it is quite difficult because not all the tools are labeled. A feature that would be beneficial is if hovering over an icon would tell you wh...

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Product Reports

Download Plotly Dash Enterprise product report

Reporting

January 2026

Download Zendesk product report

January 2026

Also Known As

No data available

Zendesk Support, Zendesk Guide, Zendesk Sell

Overview

Plotly Dash Enterprise is a commercial platform designed for creating and deploying data visualization applications. It provides advanced tools and infrastructure to simplify the process of building interactive dashboards and analytics applications.

Plotly Dash Enterprise enables professionals to harness the power of Dash framework for enterprise-level scalability and deployment. By integrating seamlessly with existing workflows, it supports easy collaboration while ensuring robust data security. Users appreciate its ability to streamline the development of sophisticated visualizations that can be customized to meet specific analytical needs.

What are the standout features?

Customization Options: Offers extensive customization for tailored data visualizations.
Seamless Deployment: Facilitates rapid deployment of dashboards to servers or cloud environments.
Performance Optimization: Provides tools to optimize performance for handling large datasets.
Collaboration Tools: Enhances team collaboration with integrated sharing features.

What ROI factors should be considered?

Increased Productivity: Reduces development time with reusable components and templates.
Scalability: Supports scaling applications as data needs grow.
Cost Efficiency: Minimizes infrastructure costs through efficient resource management.

Plotly Dash Enterprise is employed in finance for real-time analytics dashboards, in healthcare for patient data visualization, and in marketing for customer insights. Its adaptability and ease of integration make it suitable across diverse industry applications where visual data analysis is critical.

Plotly

Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.

Sample Customers

Google, Goji, VIT, Smpl Bio, U.S. Air Force, C12 Energy, New York University

Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber