Plotly Dash Enterprise vs Zendesk comparison

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Plotly Dash Enterprise

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Executive SummaryUpdated on Jul 27, 2025

Plotly Dash Enterprise and Zendesk compete in offering solutions tailored to business needs, particularly in data visualization and customer support. Plotly Dash Enterprise shows strength in customization and analytics, while Zendesk leads with comprehensive support tools.

Features: Plotly Dash Enterprise offers customizable dashboards, advanced analytics, and data-driven decision-making tools. Zendesk provides ticket management, customer engagement tools, and robust support features.

Ease of Deployment and Customer Service: Plotly Dash Enterprise requires an extensive setup which allows great flexibility for tailored analytics. Zendesk offers a cloud-based model for quicker deployment and seamless integration with existing systems, combined with excellent service support.

Pricing and ROI: Plotly Dash Enterprise may have a higher initial cost due to powerful analytics tools, promising substantial ROI through improved insights and efficiency. Zendesk offers competitive pricing with significant ROI through streamlined customer interactions and improved service quality.

To learn more, read our detailed Plotly Dash Enterprise vs. Zendesk Report (Updated: July 2025).

Plotly Dash Enterprise vs. Zendesk

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Helped 865,484 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Plotly Dash Enterprise

Ranking in Reporting

17th

Average Rating

7.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Zendesk

Ranking in Reporting

19th

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (7th), CRM (24th), Help Desk Software (11th), IT Service Management (ITSM) (11th), Sales Force Automation (11th), Knowledge Management Software (4th), Community Platforms (3rd)

Mindshare comparison

As of August 2025, in the Reporting category, the mindshare of Plotly Dash Enterprise is 1.3%, up from 1.3% compared to the previous year. The mindshare of Zendesk is 0.4%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Reporting

Featured Reviews

VenkateshJuloori

Founder & CEO at Ira

A flexible tool that offers an open-source version

It is a scalable solution. Scalability-wise, I rate the solution a nine to ten out of ten. In my company, there are around five resources that use the product. My company's clients use the product a lot on a daily basis. I use the product twice a week in my company before I get any call from our clients.

Read full review

JohanSkibdahl

CEO at Etcetera Networks

Automating customer support with advanced AI capabilities and seamless communication

Zendesk has been invaluable in automating communications such as email and phone calls. It allows us to handle more support cases with fewer people due to its advanced artificial intelligence capabilities. This intelligent tool can manage complex queries before users even realize they are interacting with a non-human. Additionally, we have integrated Zendesk with Datto and Klaviyo, enhancing our workflows.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is a scalable solution. Scalability-wise, I rate the solution a nine to ten out of ten."

"The level of interactivity that the product provides is valuable to me."

"When reviewing and interpreting data, I typically examine it in a tabular form to understand its structure. However, when explaining or presenting the findings to others, I often use visualization tools such as Plotly. These tools allow me to create visual representations of datasets."

"The stability has been very good."

"The feature to move over my customer experience team tickets for different specialists is very valuable for my team."

"It's a very stable tool, very powerful."

"The initial setup is simple and straightforward."

"We rarely had issues with Zendesk."

"The benefits I have seen from using Zendesk include faster response times; as a CSM, faster response is the goal, which solves the customer's challenge in a timely manner, and Zendesk offers that capability, which is beneficial."

"I love how the tickets would auto-populate very quickly in Zendesk, especially when a call comes in."

"Zendesk has been invaluable in automating communications such as email and phone calls."

More Zendesk pros

Cons

"The tool needs to improve its pie charts. Regarding Plotly, I find the online documentation somewhat challenging to navigate, especially when dealing with many parameters. Searching through thousands of parameters can be a tedious and less straightforward process. While the documentation is available online and serves its purpose, I often encounter difficulties in finding the information."

"The solution cannot be deployed on the website and shared with others through its own platform."

"I believe that the prices of the tool's paid services could be on the premium side, so the pricing model can be considered for improvement."

"I'm going to piggyback on what I said regarding Freshdesk concerning what could be better in Zendesk: incorporate more AI."

"If I write an article, and I have a team of 30 people, and they all have a Zendesk account, when I write an article, I send them an email. "Hey guys, I just wrote this article. It's one of the most popular topics this month on which we are not covered. Please check it and make sure that you include it in your resolutions". The issue is, once I send it to those 30 people, and they open it, the next morning, that article is the most popular article."

"Zendesk Guide's customization could be improved. I would like it to be easier and maybe open-sourced, so that if you have a developer in your company, you can do it yourself. Right now, that isn't allowed, so you need to have it done via the integrator. Another improvement—this is nit-picking—is that it could be less easy to make changes. Some things are so easy that they sometimes look a little amateur-ish. Most of the templates are built-in so they can be used directly, so they are very simple."

"The data you get when logged in to Zendesk Support differs from the data you get when you programmatically query Zendesk Support through its API because of a sync time delay."

"The solution could integrate better with QR codes from some websites such as Facebook."

"Zendesk's stability on inbound calls could be improved as compared to Talkdesk."

"As per me, there arent much significant issues or areas for improvement with Zendesk, as my usage of it is limited. I appreciate its ability to organize tickets effectively based on tags, allowing me to easily gather and analyze customer feedback and requests."

"They have something called Zendesk Explore, which isn't as good as what they had in place previously."

More Zendesk cons

Pricing and Cost Advice

"It is an open-source tool. My company hasn't explored Plotly's premium services yet, but I believe the prices could be on the premium side."

"I only use the free tier of the product."

"There are different plans that are offered. We are using the entry-level plan. The overall price of the solution should be reduced. The price is too high."

"The price is very competitive."

"You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well."

"From what I hear, Zendesk's pricing is a little expensive."

"Zendesk's licensing is not cheap. For Enterprise, we are paying $200 per agent. It's a per-month cost, so it's pretty steep. There are some services you need to pay extra for. For example, with Zendesk Guide, we had to buy the most expensive offering in order to get Multibrand and everything. We also had to pay a lot of money for themes."

"We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Manufacturing Company

10%

Comms Service Provider

Computer Software Company

22%

Manufacturing Company

Educational Organization

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Plotly?

It is a scalable solution. Scalability-wise, I rate the solution a nine to ten out of ten.

What is your experience regarding pricing and costs for Plotly?

It is an open-source tool. My company hasn't explored Plotly's premium services yet, but I believe the prices are on the premium side. I rate the product price as five or six on a scale of one to t...

What needs improvement with Plotly?

I believe that the price of the tool's paid services is on the premium side, so the pricing model can be considered for improvement.

What do you like most about Zendesk Support?

I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to ...

What is your experience regarding pricing and costs for Zendesk Support?

Zendesk's pricing is reasonable. It is not the cheapest solution nor the most expensive, but it provides value for money.

What needs improvement with Zendesk Support?

There could be improvements in integration, which can be achieved with APIs or tools like Zapier ( /products/zapier-reviews ). However, easier integration could enhance the usability. Multilingual ...

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Product Reports

Reporting

Download Plotly Dash Enterprise product report

Download Zendesk product report

Also Known As

No data available

Zendesk Support, Zendesk Guide, Zendesk Sell

Overview

Plotly Dash Enterprise is a commercial platform designed for creating and deploying data visualization applications. It provides advanced tools and infrastructure to simplify the process of building interactive dashboards and analytics applications.

Plotly Dash Enterprise enables professionals to harness the power of Dash framework for enterprise-level scalability and deployment. By integrating seamlessly with existing workflows, it supports easy collaboration while ensuring robust data security. Users appreciate its ability to streamline the development of sophisticated visualizations that can be customized to meet specific analytical needs.

What are the standout features?

Customization Options: Offers extensive customization for tailored data visualizations.
Seamless Deployment: Facilitates rapid deployment of dashboards to servers or cloud environments.
Performance Optimization: Provides tools to optimize performance for handling large datasets.
Collaboration Tools: Enhances team collaboration with integrated sharing features.

What ROI factors should be considered?

Increased Productivity: Reduces development time with reusable components and templates.
Scalability: Supports scaling applications as data needs grow.
Cost Efficiency: Minimizes infrastructure costs through efficient resource management.

Plotly Dash Enterprise is employed in finance for real-time analytics dashboards, in healthcare for patient data visualization, and in marketing for customer insights. Its adaptability and ease of integration make it suitable across diverse industry applications where visual data analysis is critical.

Plotly

Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.

Sample Customers

Google, Goji, VIT, Smpl Bio, U.S. Air Force, C12 Energy, New York University

Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber

Plotly Dash Enterprise vs. Zendesk