Pitney Bowes Portrait vs Siebel Contact Center comparison

The compared Precisely and Oracle solutions aren't in the same category. Precisely is ranked #12 in DM , and holds a 2.4% mindshare in the category. Oracle is ranked #7 in CCP , with an average rating of 8.0, and holds a 2.5% mindshare. Additionally, 100% of Oracle users are willing to recommend the solution.

Pitney Bowes Portrait

Read 1 Pitney Bowes Portrait review

253 Views
144 Comparison Views

0% willing to recommend

Siebel Contact Center

Read 1 Siebel Contact Center review

374 Views
281 Comparison Views

100% willing to recommend

Pitney Bowes Portrait

Siebel Contact Center

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Pitney Bowes Portrait and Siebel Contact Center based on real PeerSpot user reviews.

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To learn more, read our detailed Data Mining Report (Updated: January 2026).

Buyer's Guide

Data Mining

January 2026

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Helped 881,757 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Pitney Bowes Portrait

Average Rating

0.0

Number of Reviews

Ranking in other categories

Data Mining (12th), Marketing Management (18th)

Siebel Contact Center

Average Rating

8.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Contact Center Platforms (7th)

Mindshare comparison

Pitney Bowes Portrait and Siebel Contact Center aren’t in the same category and serve different purposes. Pitney Bowes Portrait is designed for Data Mining and holds a mindshare of 2.4%, up 0.7% compared to last year.
Siebel Contact Center, on the other hand, focuses on Contact Center Platforms, holds 2.5% mindshare, up 1.3% since last year.

Data Mining Market Share Distribution
Product	Market Share (%)
Pitney Bowes Portrait	2.4%
IBM SPSS Modeler	19.1%
IBM SPSS Statistics	18.5%
Other	60.0%

Data Mining

Contact Center Platforms Market Share Distribution
Product	Market Share (%)
Siebel Contact Center	2.5%
Genesys Cloud CX	13.7%
Amazon Connect	13.2%
Other	70.6%

Contact Center Platforms

Featured Reviews

it_user7347

CEO with 1,001-5,000 employees

First Look – Pitney Bowes Software update

I got briefed by the Portrait folks back when they first became part of Pitney Bowes Software but it has been a while and I recently got an update. Pitney Bowes Software is actually a top 100 software company with 1,600 employees with 10,000 customers, focused on enabling lifetime customer…

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reviewer2492265

Freelancer at a consultancy with 51-200 employees

Has efficient automation features and the ability to integrate with multiple systems

The initial setup is quite difficult for the latest versions from 2020 and beyond and can take about four to five hours. It can now be deployed on the cloud. Oracle offers the same images for on-premise and cloud deployments, making it easy to switch between the two. I created the docker image using VM and completed the setup in a few hours.

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Questions from the Community

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What is your experience regarding pricing and costs for Siebel Contact Center?

The platform is expensive. Many metrics for these licenses are mainly user-based, which makes it quite costly. I rate the pricing a ten.

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What needs improvement with Siebel Contact Center?

The product can be complicated to develop, as many methods exist to achieve solutions. This complexity can make it challenging to find the right approach. Also, AI integration could be expanded.

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What is your primary use case for Siebel Contact Center?

Our customers use it to store all their customer data and manage their processes. The Contact Center integrates with the CTI platform so that when a customer calls, the agent has access to the cust...

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Comparisons

IBM SPSS Statistics vs Pitney Bowes Portrait

Compared 42% of the time

Salesforce Marketing Cloud vs Pitney Bowes Portrait

Compared 35% of the time

Microsoft Dynamics CRM vs Pitney Bowes Portrait

Compared 23% of the time

More Pitney Bowes Portrait Competitors

Amazon Connect vs Siebel Contact Center

Compared 47% of the time

Oracle Fusion Service vs Siebel Contact Center

Compared 27% of the time

TalkDesk vs Siebel Contact Center

Compared 26% of the time

More Siebel Contact Center Competitors

Product Reports

Buyer's Guide

Data Mining

January 2026

Download Pitney Bowes Portrait product report

Buyer's Guide

Contact Center Platforms

February 2026

Download Siebel Contact Center product report

Overview

Pitney Bowes Portrait is a specialized platform that empowers your organization to develop and execute the provisioning and fulfillment processes that result from marketing and CRM activity. Now, you can automate, extend and evolve your existing environment for newfound levels of closed loop automation and efficiency Ð all in just a fraction of the time and effort of other CRM systems.

Precisely

Oracle's Siebel Contact Center transforms a business's call center into an integral part of its total sales, marketing, and service delivery strategy. The application enables agents to handle service, support, and sales interactions seamlessly across all communication channels. As a result, businesses can reduce costs while enhancing service delivery.

Oracle

Sample Customers

Nationwide

Southwest Airlines Co., Smiles S.A., Telekom Deutschland GmbH, Turk Telekom, Contact Management Center A.S., City of Atlanta, Ricoh Europe plc., City of Atlanta, BT

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We monitor all Data Mining reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.