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Perfecto vs SmartBear TestComplete comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Perfecto
Ranking in Functional Testing Tools
19th
Ranking in Test Automation Tools
21st
Average Rating
8.4
Reviews Sentiment
7.4
Number of Reviews
23
Ranking in other categories
Performance Testing Tools (12th), Mobile App Testing Tools (5th)
SmartBear TestComplete
Ranking in Functional Testing Tools
6th
Ranking in Test Automation Tools
6th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
Regression Testing Tools (5th)
 

Mindshare comparison

As of November 2026, in the Test Automation Tools category, the mindshare of Perfecto is 2.3%, down from 2.4% compared to the previous year. The mindshare of SmartBear TestComplete is 5.3%, down from 5.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Test Automation Tools Mindshare Distribution
ProductMindshare (%)
SmartBear TestComplete5.3%
Perfecto2.3%
Other92.4%
Test Automation Tools
 

Featured Reviews

reviewer1963857 - PeerSpot reviewer
Head of Quality at a comms service provider with 1,001-5,000 employees
The network testing can be accessed from anywhere in the world, but the UI needs revamping
Recently, the network testing component where we can use Perfecto on devices has been the most valuable feature. There is very little competition out there in this regard. We use it for 4G and 5G testing of launched 5G and 4G brands. So, the network testing can be accessed from anywhere in the world. That is very valuable for us. Perfecto is very good when it comes to executing cross-platform testing. We have just gotten started on cross-browser testing. We already use Perfecto for the native-application testing on multiple devices. I think now we also use Perfecto for browser-related testing. So, all the cross-browser testing works well. We got a couple of licenses that we use. We can mostly see usage over time using the device logs. This is what matters the most to us, e.g., what team is using a device for how long. We use Cypress, and it supports it quite well. We use APM, and it also supports that quite well. We used to use the native quantum framework as well in the past, which was obviously well-supported, but now we have moved onto Cypress and APM. Also, we have Applitools, which is not open source, but a paid proprietary tool.
Prakhar Goel - PeerSpot reviewer
Sr Test Lead at Emerson
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It saves on the cost and effort of having to maintain our own virtual testing environment. Even our onshore team is not in the city that we work in, so that helps a lot. Even if we didn't invest a lot in getting multiple devices, having to share those devices would become a hassle."
"Their team is really great to work with. They're very flexible, and they always show care. They prioritize our work, our company, and our working relationship. I appreciate the ad hoc sessions that they schedule to provide help with troubleshooting, provide the information that we're looking for, or do a demo of a new feature that they have. They're always willing and very quick to get that scheduled for us. I appreciate that a lot."
"The reporting feature is really tough to find in some of the other products that are competitors. Having your CITB type dashboard, where we can see the test results and see recordings of each test that passed or failed, is probably one of the distinguishing aspects of Perfecto."
"We are continuously doing testing on different environments, devices, and platforms. It executes seamlessly on multiple devices without having any connectivity issues. It has been really helpful for us to test on cloud devices."
"Perfecto has affected our software quality in a good way; it has allowed us to catch our defects earlier, thus improving the quality of our applications."
"There are a whole bunch of things that I like about the solution, but I really love the interaction it has with mobile devices, the testing capabilities, as well as reporting capabilities that we get from the application. The reports are very detailed."
"One of the good things about Perfecto is the scalability that it provides, as we are able to quickly scale up the devices and choose Android devices, web-based applications, or whatever we need, and we can scale up quickly and easily."
"Perfecto is part of our testing life; when we test, we do it in Perfecto, and without it, our team would not be able to perform testing on mobile devices."
"For us, the automated test farm of 20 virtual machines for execution, 20 TestComplete licenses and 20 automated testers are doing the job of 100 manual testers."
"Runs in different remote machines. We have multiple versions of the software being tested."
"TestComplete is much more flexible, light, and easy to use."
"It's a really good product with minimal issues."
"I like the cross browser compatibility, as it saves a lot of time re-writing scripts to accommodate different browsers."
"The initial set-up was exceedingly simple."
"For more than a year, I've been working on automation of functional testing and regression testing using TestComplete, and it is a great tool even though it is hard to learn and use."
"The database checkpoints detect problems which are difficult for a human resource to find."
 

Cons

"The flakiness, or the accuracy, of the test execution can be improved. Also, the responsiveness of their cloud lab could be improved as well."
"It would be nice if there were some kind of AI to compile a list of available devices. Currently, we have to look at the web interface to see the available devices, but the pipelines can't do it on their own there. We always need to do this manually, so it would be better if this feature were automated."
"On the analytics side, Perfecto is in need of improvement."
"When using devices on the cloud, it lags quite a bit at times."
"So, overall, I would rate Perfecto a seven out of ten because sometimes, we also have lagging with some of the devices. We get error messages, but we're not quite sure what's causing them."
"If we could run an accessibility test in Perfecto against builds, it would help us a lot. Currently, that's a very manual process for us. We haven't found a tool that can do accessibility scans for iOS and doesn't depend on engineering effort. Having a feature related to that would be really awesome for us."
"Its performance should be improved. Anything to speed up the user interface would be a great help. We've had a lot of pain with their migration from a product UI that was based on Adobe Flash to the new product that is based on HTML5. Migrations like that seemed to be very painful and not a real smooth process. We're still sort of recovering from that migration from old technology to new, and we haven't got all the functionality ported over that we used to have on the old UI."
"Previously, we used the cradle. Every time the mobile was blocking it, we would have to ask Perfecto to provide another one. That took a lot of time away from us."
"Product is not stable enough and it crashes often."
"There could be API interfaces with this tool."
"What is currently missing from this solution is better support for mobile testing."
"The licensing costs are a little bit high and should be reduced."
"TestComplete gives support to do requests to a SOAP web service but has no support to do HTTP requests on Restful services."
"In scenarios where two of our engineers work on the same task, merging codes is a bit difficult."
"TestComplete had problems during long hours runs. In some cases it could crash without leaving any logs."
"There is a problem with usability because the speed decreases, which could be an issue with scalability because of too many hits on the site."
 

Pricing and Cost Advice

"Pricing is an area where Perfecto can do a little better. When we obtain additional licenses, we enter into negotiations with them."
"Perfecto has definitely saved us on the costs and efforts of having to maintain our own virtual test environment. We lost about 20 devices in the past to maintenance and audit. That was a massive loss for us, as a company, because we were giving devices to someone, but don't know whether we would get it back or not. Having those virtual labs, we don't need to worry about these kinds of things. We are easily saving $5,000 to $10,000 a month on device costing."
"Pricing-wise, it is fine. It is not as expensive as what we used to have in the past from HP, IBM, and others. It is decently priced."
"I am not sure about its pricing, but from our perspective, licensing has been easy. Anytime I have new users or requests for users that want to get added, it's a very simple process. I just give the architectural owner of the product the name and email address, and they're able to easily add a new user. We don't have any issues in regards to getting licenses, but I don't have any insights into pricing."
"It's definitely on the higher end of prices for this type of service."
"Perfecto's price is excellent compared to other products with similar features. It was the lowest of the three we evaluated. We also established a partnership with Perfecto, so they provide discounts when we sell Perfecto projects and licenses to our customers."
"Perfecto is about 30-40% cheaper than Device Anywhere. That was a big reason why we switched. Perfecto also solves some of the issues that we had with Device Anywhere. We have grown by 100% since we started to use Perfecto, and now we have devices roaming. When we look at the competition, we would still stick with Perfecto."
"Although Perfecto is a good product for us to use, it is a bit expensive. It takes management a bit of work to find the appropriate funding for us to keep Perfecto. I imagine there could be some way to make it more accessible."
"The solution is around $1500. Some are perpetual licenses, and some get a yearly report card."
"Our ROI is about $10,000 a year."
"The solution's licensing cost has increased because it has moved to some new SLM-based licenses."
"SmartBear TestComplete is an expensive tool."
"The pricing is pretty reasonable."
"We have a TestComplete 12 license."
"It costs a few hundred per year, but I am not sure. It is not at all expensive as compared to other tools."
"The solution's pricing is too high."
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Outsourcing Company
11%
Construction Company
11%
Manufacturing Company
7%
Manufacturing Company
13%
Financial Services Firm
12%
Outsourcing Company
11%
Construction Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise1
Large Enterprise23
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise19
Large Enterprise32
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature. Occasion...
What is your primary use case for SmartBear TestComplete?
We are using SmartBear TestComplete ( /products/smartbear-testcomplete-reviews ) for automation over applications.
 

Also Known As

Perfecto Mobile, Perfecto Web
No data available
 

Overview

 

Sample Customers

Virgin Media, Paychex, Rabobank, R+V, Discover
Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Find out what your peers are saying about Perfecto vs. SmartBear TestComplete and other solutions. Updated: October 2026.
920,939 professionals have used our research since 2012.