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Pega Platform vs Ultimus Adaptive Business Process Management comparison

Pega and Ultimus are both solutions in the Business Process Management (BPM) category. Pega is ranked #6 with an average rating of 8.2, while Ultimus is ranked #61. Pega holds a 5.4% mindshare in BPM, compared to Ultimus’s 0.2% mindshare. Additionally, 91% of Pega users are willing to recommend the solution, compared to 50% of Ultimus users who would recommend it.
Pega Platform
Read 82 Pega Platform reviews
  • 4,896 Views
  • 1,882 Comparison Views
91% willing to recommend
Ultimus Adaptive Business P...
Read 2 Ultimus Adaptive Business Process Management reviews
  • 137 Views
  • 48 Comparison Views
50% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Apr 20, 2025

Pega Platform and Ultimus Adaptive Business Process Management are competing in the business process management space. Pega seems to have an upper hand in automation and integration, while Ultimus shines in customization flexibility.

Features: Pega Platform focuses on automation with tools for workflow management, predictive intelligence, and CRM integration. Ultimus excels in adaptability, scalability, and seamless infrastructure integration. Pega emphasizes built-in CRM functionalities, whereas Ultimus centers on adaptability.

Ease of Deployment and Customer Service: Ultimus deployment offers flexibility for smooth system integration and provides tailored customer service with dedicated support. Pega offers a unified deployment experience with extensive service support due to its integrated service network.

Pricing and ROI: Pega Platform often has lower setup costs and targets high ROI via automation efficiency. Ultimus, while potentially higher in initial investment due to customization, promises significant ROI through its scalable approach with a focus on long-term value.

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To learn more, read our detailed Pega Platform vs. Ultimus Adaptive Business Process Management Report (Updated: June 2025).
Buyer's Guide
Pega Platform vs. Ultimus Adaptive Business Process Management
June 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Pega Platform
Ranking in Business Process Management (BPM)
6th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
82
Ranking in other categories
Business Rules Management (1st), Process Automation (4th), Rapid Application Development Software (9th), Low-Code Development Platforms (7th)
Ultimus Adaptive Business P...
Ranking in Business Process Management (BPM)
61st
Average Rating
7.6
Reviews Sentiment
6.1
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Business Process Management (BPM) category, the mindshare of Pega Platform is 5.4%, down from 6.6% compared to the previous year. The mindshare of Ultimus Adaptive Business Process Management is 0.2%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM)
 

Featured Reviews

Mallik-Kesavaraju - PeerSpot reviewer
Significantly improves the overall cycle time, and offers robotic automation, and the BPM workflow
The extensive availability of ready-made gadgets in Pega BPM is a double-edged sword. While it offers convenience, it also leads to a steeper learning curve. Our developers and business analysts need to invest significant time and effort to fully understand and utilize the platform's capabilities. In essence, it's a complex product that demands a deep understanding to be used effectively. So, it cuts both ways. This complexity can be both an advantage and a disadvantage, depending on the user's expertise. So, the learning curve is pretty high! So, it's very good if you are a professional user, but you need to be a really good professional user to use this solution effectively.
Read full review
PS
Integrates well and helpful support
Ultimus Adaptive Business Process Management has good integration with all the other tools we have been using in our company. We use the data that other tools provide in our implementation. We have developed several processes here in the company, such as requests for change, request development, and buying processes. The tool allows you to modify the business rules without the need to modify the source code, the administrator can move the process one step to another without needing to be implemented in the logic of the automation, this can be done from the administration console Or with the integration EIK, there is a wide number of options for the administrator who gives you great flexibility in your administration.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is quite configurable, which is the most exciting feature. We can easily configure it as per our needs."
"The workflows are the most valuable features, particularly for us, because we were attempting to automate processes by utilizing workflows to provide a hands-off comparison between the bot and the human."
"The technical support of Pega BPM is very good."
"While Pega technical support is okay, it also depends on the issues you need help with and who your contact is with Pega."
"It's not too expensive."
"The robotic process automation has increased the confidence of business users."
"Pricing is a little on the high side."
"getNext removes some of the managements overheads as well as inbuilt reporting."
More Pega Platform pros
"Ultimus Adaptive Business Process Management has good integration with all the other tools we have been using in our company. We use the data that other tools provide in our implementation."
"Development is easy on the Ultimus platform."
 

Cons

"The solution's pricing model or licensing model could be a little better."
"Reporting is not so clear and not so great. We really struggle to get the right reporting. When we need reporting based on the content of the tickets, we are not able to get it. The MIS reporting is not great. That's one of the reasons why we are switching to ServiceNow. Its compatibility with the higher versions of Internet Explorer should be improved. It really works well in Mozilla Firefox or any other browser, but when it comes to Microsoft Edge or Internet Explorer, sometimes, the layout gets disturbed. The positioning of the buttons changes, and there is some distortion in the layout. I am not sure whether it is our configuration problem or Pega's, but when it is working in Mozilla Firefox, it should also work in Microsoft Edge or Internet Explorer."
"This is an expensive solution."
"The licensing cost is very high."
"It needs more integration with other platforms."
"The technical support is very low, rated at a one or two out of ten."
"Customers expect more out-of-the-box solutions."
"To learn Pega, you need to be a partner. If someone just wants to learn Pega for the sake of learning, they won't be able to do so as they don't give access to that."
More Pega Platform cons
"Ultimus is not good at handling cash transactions. They should add a mobile application in the next release."
"We are looking for a feature that can resign and move the process from one step to another step."
 

Pricing and Cost Advice

"Its pricing is on the higher side, but they have come up with different plans and different small products that can be used by smaller organizations that don't have that much money to spend. They have different pricing packages depending on the number of users or depending upon the number of cases created in the production or live environment."
"The price of this solution, including installation and configuration, is comparable to competing vendors."
"They have both on-premise and cloud licensing. If you are a small to medium company, go for the cloud option because that eliminates a lot of the setting up of your DevTest and performance environments, multiple environments, because you can buy that from Pega with the cloud option. So your setup time really goes down. If you're a large company, then you're better off putting it within your company. You have other skill resources within your company to create environments."
"The licensing model from Pega BPM is too complex and is more expensive than other solutions, such as SAP. The overall price of the solution depends on the use case."
"Pega is expensive."
"The solution could be less expensive according to my customers. However, I think the price of the solution is fair."
"The price of Pega BPM is in the middle range compared to other solutions."
"In terms of the pricing for Pega BPM, other solutions may be cheaper, but it doesn't matter if Pega BPM has a higher price tag because what's important is that it's the best solution, and that is what people look for. If I would rate the pricing for the solution, I'd give it three out of five. You have to pay extra for additional features in Pega BPM."
More Pega Platform pricing and cost advice
"Ultimus could stand to lower the price. Other tools are cheaper."
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Top Industries

By visitors reading reviews
Financial Services Firm
27%
Computer Software Company
12%
Manufacturing Company
8%
Government
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Is Pega BPM easy to work with and can beginners utilize this software?
You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...
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Have you encountered any issues while using Pega BPM and were you assisted by the company?
My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...
See all answers
When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?
Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...
See all answers
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Compared 4% of the time
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No data available
 

Product Reports

Buyer's Guide
Pega Platform
June 2025
Pega Platform reportDownload Pega Platform product report
Buyer's Guide
Business Process Management (BPM)
June 2025
Ultimus Adaptive Business Process Management reportDownload Ultimus Adaptive Business Process Management product report
 

Also Known As

Pega BPM, Pegasystems, SmartBPM, PegaRULES
No data available
 

Overview

Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.

Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.

What are the key features of Pega Platform?
  • Easy Implementation: Quick setup for fast project kick-off.
  • Seamless Process Adaptation: Adapts processes efficiently as business needs evolve.
  • Fast Prototyping: Enables rapid model creation and testing.
  • Unified Architecture: Streamlines operations across the platform.
  • Low-Code Environment: Facilitates swift application development.
  • Scalability: Supports growth and high-demand scenarios.
  • Real-Time Analytics: Provides immediate insights into operations.
  • Decision Automation: Automates standard decision-making processes.
  • Reusable Components: Encourages efficiency in development through component reuse.
What benefits do organizations find with Pega Platform?
  • Rapid Deployment: Quick launch of new processes saves time and resources.
  • Cost Efficiency: Reduces costs through automation and streamlined workflows.
  • Customer-Centric Solutions: Enhances customer experiences through integrated systems.
  • Improved Productivity: Automation frees up employee resources for other tasks.
  • Reliable Performance: Consistent platform performance ensures business continuity.

In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.

Pega

The Ultimus Adaptive Business Process Management (BPM) Suite is a seamlessly integrated Business Process Management Software solution to manage the complete lifecycle of key business processes.

Ultimus
 

Sample Customers

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
Ministry of Education Oman, Perdue Farms, MEG Energy Corp., The National and University Library, Unilever
Buyer's Guide
Pega Platform vs. Ultimus Adaptive Business Process Management
June 2025
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