We performed a comparison between Pega BPM and WorkFusion based on real PeerSpot user reviews.
Find out in this report how the two Process Automation solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Allowed us to develop and quickly release with confidence using cloud technologies."
"When our clients automate the KYC and onboarding processes, they can reduce their manual force and then deploy them in much better tasks rather than the mundane activities of selecting forms and gathering information."
"The best part of Pega, for me, is that they let you reuse a lot of the aspects in the product."
"Pega is a local platform that has evolved from a BPM perspective. This allows teams using this solution to address complexities without having deep knowledge in a specific development area."
"Pega BPM's most valuable features are case management, integration, the convenience of using REST APIs, and the ease of changing things at the UI level."
"The robotic process automation has increased the confidence of business users."
"The case management is great."
"It is a stable solution...It is a scalable solution."
"The cognitive features of this solution are good."
"The document processing engine is good. We're extracting around 70 data points from a given document, and we have an automated extraction rate of 80 percent for those fields."
"In terms of stability, it's quite good. It's an internal IP product."
"The automation process is the most valuable feature."
"The most valuable feature is that it is easy to use."
"The most valuable features are the recorder because it's user-friendly and the integration with other tools Excel."
"For automating mundane activities, I can recommend WorkFusion."
"WorkFusion's RPA Express's ability to scale across multiple geographies with limited impact on additional IT Hardware requirements. This has enabled the scaling of Robotics capabilities and solutions across all our entities."
"The solution could be more scalable."
"Pega's technical support could be better."
"Business specific functionality is needed."
"The previous versions had good training documents but the updated versions need to improve the documentation."
"Pega BPM could be improved by including token-based authentication and extending its integration options."
"To learn Pega, you need to be a partner. If someone just wants to learn Pega for the sake of learning, they won't be able to do so as they don't give access to that."
"It needs more integration with other platforms."
"This is an expensive solution."
"We have executed our robots thousands of times in our enterprise environment. However, in an enterprise environment, WorkFusion has performance problems. It is slow in production."
"I would like it if they provided a more detailed roadmap in terms of where they are going with the product. As we are trying to make decisions about the things that we are going to do to try to augment our capabilities, we could know whether they are thinking about the same things or not."
"One thing we didn't like was their OCR solution. We felt it's somewhat inefficient."
"There is enhanced functionality I would like to see, things that would further enhance the user experience, deliver greater efficiencies, and further mitigate risk."
"I would like WorkFusion to improve the automation rate when evaluating unstructured text."
"Machine learning models for document-heavy processes have room for improvement because they require significant effort to train and update."
"So far, we have developed only one automation using machine learning. The results were less than optimal. Part of this could be because of the use case that was selected. Overall, our experience was suboptimal. WorkFusion was an outstanding partner in terms of providing their experts for free to help us on that particular use case, but we still have a lot of things to figure out in terms of how to use its machine learning capability."
"There could be better version control through their web platform. That is something that could be improved on. Integration from the IDE, e.g., from WorkFusion Studio directly into Control Tower, would be nice to have too."
Pega BPM is ranked 2nd in Process Automation with 55 reviews while WorkFusion is ranked 14th in Process Automation with 30 reviews. Pega BPM is rated 8.2, while WorkFusion is rated 7.8. The top reviewer of Pega BPM writes "Low code with great APIs and good flexibility". On the other hand, the top reviewer of WorkFusion writes "Helps improve our accuracy and compliance, but the analytics module can be confusing". Pega BPM is most compared with ServiceNow, Camunda, Appian, Microsoft Power Apps and IBM BPM, whereas WorkFusion is most compared with UiPath, Blue Prism, Automation Anywhere (AA) and Microsoft Power Automate. See our Pega BPM vs. WorkFusion report.
See our list of best Process Automation vendors.
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