Pega Platform and WorkFusion both compete in the automation industry, focusing on business process management and robotic process automation respectively. While Pega stands out due to its enterprise-level case management and architecture, WorkFusion is advantageous with its cognitive automation and machine learning capabilities, particularly in RPA.
Features: Pega Platform is known for its unified architecture, low-code development, and strong case management capabilities. WorkFusion excels in automation, especially with its RPA features and cognitive capabilities like machine learning and document processing. Pega is particularly beneficial for flexible process changes, whereas WorkFusion offers advanced machine learning tagging and extensive document processing solutions.
Room for Improvement: Pega users mention the need for better integration, UI enhancements, increased AI focus, and improvements in licensing and cloud capabilities. WorkFusion users suggest simplifying its heavy Java-based setup, reducing entry-level costs, and enhancing OCR features to improve accessibility for non-technical users.
Ease of Deployment and Customer Service: Pega and WorkFusion provide deployment options on-premises, cloud, and hybrid. Pega offers largely appreciated customer service, despite some delays. WorkFusion requires improvements in customer support, suggesting more efficient responses are needed.
Pricing and ROI: Pega Platform is seen as costly, particularly for smaller enterprises, but offers high ROI for large enterprises. WorkFusion's pricing is also considered high, though it includes a free tier and negotiation opportunities. Both solutions have proven ROI through enhanced process efficiencies.
The technical support from Pega is very low, rating a one or two out of ten.
I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.
Pega's technical support team is very helpful.
They respond quickly, collect necessary logs, and sometimes propose new solutions.
Some issues are resolved quickly, while others might take time as they require further analysis.
Initial support often struggles to find solutions, leading to delays until more experienced personnel get involved.
The number of bots currently running on the platform should be more than 1,000, including RPA and non-RPA bots.
WorkFusion is efficient for structured automation tasks with predefined templates and clear documentation.
WorkFusion requires a strong background in Java to meet requirements effectively.
I frequently face issues with infrastructure and some WorkFusion-related problems, such as login issues.
Some stability problems may arise from processes that have not been designed or coded properly, leading to glitches.
Pega introduced Constellation, which allows a user to build a more engaging visual experience.
My learning curve in robotics has been challenging.
In low-code automation, most parts are not customizable, particularly when Excel is involved, which increases complexity.
The main concern is the technical nature, which requires significant Java skills.
Pega is priced higher than open-source options like Flowable but is suitable for large-scale industries like banking and insurance.
The pricing is expensive, and this is an issue.
I am not familiar with the exact pricing, however, it is considered pricey.
It is worth the money as a tool.
Currently, I would rate their pricing around two, as WorkFusion's cloud version seems costly compared to others.
Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM, decision-making capabilities, digital process automation, and AI-driven functionalities.
Management capabilities such as dashboards.
It also supports reusable code components through Java, making it efficient for developers.
They provide an inbuilt Selenium framework and infrastructure that eases my workload, allowing me to write Java code and embed it within Groovy classes.
The platform now includes auto machine learning and AI capabilities.
Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.
Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.
What are the key features of Pega Platform?In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.
WorkFusion, Inc. is the creator of AI-enabled Digital Workers designed specifically for banking and financial services organizations. Its Digital Workers are true knowledge workers that effectively augment existing teams in functions like anti-money laundering (AML), sanctions, customer onboarding, Know Your Customer (KYC), and customer service. WorkFusion’s digital workforce solutions help solve talent shortages, increase workforce capacity, save money, enhance employee and customer satisfaction, and ensure ongoing compliance. For more information visit workfusion.com.
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