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Palo Alto Networks VM-Series vs Zscaler Internet Access comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.7
Organizations benefit financially and operationally with Fortinet FortiGate, citing savings, increased productivity, better security, and centralized management.
Sentiment score
6.3
Palo Alto Networks VM-Series boosts agility, efficiency, security, and ROI, with significant cost-effective satisfaction and improved data visibility.
Sentiment score
6.2
Zscaler Internet Access cuts costs by removing legacy systems and reducing security, hardware, and management expenses, enhancing efficiency.
Clients are now comfortable and not wasting productive hours on IT support.
The automation part is giving us a cost benefit and speed; we can react faster.
It's a very useful tool to mitigate and protect your enterprise.
Customers can see data within a week, indicating a quick return on investment.
The managed service aspect of Zscaler Internet Access has allowed for reduced staffing costs, resulting in a saving of approximately 20-25% compared to prior expenses.
 

Customer Service

Sentiment score
6.4
Fortinet FortiGate's customer support is praised for knowledgeable staff but criticized for inconsistent responsiveness and varying service quality.
Sentiment score
7.5
Palo Alto Networks VM-Series has responsive, knowledgeable support, though communication issues and high premium costs are noted by users.
Sentiment score
6.6
Zscaler Internet Access's support is praised for responsiveness and knowledge, though improvements in communication and response times are needed.
They offer very accurate solutions.
The quick resolution of issues with Fortinet FortiGate is due to the support of the company and the fact that the equipment is easy to work with.
I would rate the technical support for Fortinet FortiGate a ten out of ten.
The support quality could be improved.
Resolving issues promptly.
They are responsive and provide high-quality assistance.
The technical support for Zscaler Internet Access is rated around seven out of ten due to some response time issues and the engagement model.
I find customer support to be quite adequate
 

Scalability Issues

Sentiment score
7.0
Fortinet FortiGate is scalable, adaptable for business needs, but requires advanced planning to avoid hardware and licensing issues.
Sentiment score
7.4
Palo Alto Networks VM-Series offers high scalability and adaptability, with some configuration challenges but generally positive user experiences.
Sentiment score
7.4
Zscaler Internet Access offers seamless scalability for varying user bases, though some encounter bandwidth and regional data center issues.
They scale up really well from smaller models like the FortiGate 40 and 50 to bigger sites with the FortiGate 100 for more throughput - up to enterprise datacenters.
The variation comes in terms of the interfaces and throughputs, but from a security perspective, you get the same benefit, irrespective of whether you have an entry-level unit or an enterprise.
We determine sizing based on multiple factors: number of users, available links, traffic types, server count, services in use, and whether services will be published.
They are easy to upgrade, and with credit licensing, they scale effectively according to demand.
The solution is scalable and can easily handle an increase in the number of users.
It is easy to use with an excellent graphical user interface and extensive documentation, which contributes to its high scalability.
I find Zscaler Internet Access to be highly scalable, which was one of the reasons for choosing it.
Zscaler Internet Access is scalable and has points of presence across the globe to ensure low latency and reliable connections.
They require close to 200,000 megabits per second, and this bandwidth requirement has posed problems for both Zscaler and Netskope.
 

Stability Issues

Sentiment score
7.5
Fortinet FortiGate is praised for its stability and performance, though some models face issues with high traffic.
Sentiment score
8.1
Palo Alto Networks VM-Series is highly stable, with minor issues during updates, making it a robust choice for users.
Sentiment score
7.4
Zscaler Internet Access is praised for reliability and stability, despite occasional regional performance issues and being expensive.
We're experiencing 99.999% availability consistently.
I would rate the stability of Fortinet FortiGate a ten out of ten.
Currently, we are experiencing a general outage of one of the main internet service providers of the Dominican Republic, and we have not been impacted in our operations because with SD-WAN, we have another internet service provider and we are working with the second WAN connection without any disruption.
Hardware is generally very stable.
I have not experienced any major problems or downtime.
Perfection is unlikely as the dynamic nature of traffic and constant changes can result in occasional bugs despite regular updates.
Zscaler Internet Access is stable and capable of building resilient architectures.
Zscaler Internet Access is very stable, and I would rate its stability as nine out of ten.
 

Room For Improvement

FortiGate needs improvements in interface stability, user experience, reporting, VPNs, licensing costs, documentation, performance, and support.
Palo Alto Networks VM-Series needs UI, reporting, integration, cloud compatibility, scalable features, clear pricing, and enhanced AI capabilities.
Zscaler Internet Access needs better integration, improved interfaces, pricing, performance, more data centers, and enhanced government site reliability.
Investing in a solution that can accommodate such growth would be more cost-effective than repeatedly purchasing new hardware.
While Fortinet claims to offer a comprehensive network solution, it falls short in addressing computer application issues, particularly server security.
When considering Sophos XG, which we also use, the logging and reporting functionality is notably more efficient.
Integration with CSIRT across all use levels would make it easier for administrators to stay updated on the blocked entities without manual intervention.
Most customers go for partner-enabled support, which involves multiple layers, leading to delays.
When managing the firewall, it involves a Strata Cloud web browser that requires improvement to enhance deployment ease and call center efficiency.
The response time and engagement model for technical support could be improved to handle complex outages more efficiently.
In future updates, I would like to see some of the features bundled into the existing product set, perhaps more AI features and a refreshed interface.
Zscaler Internet Access has introduced AI control for tools such as ChatGPT, providing options to restrict to text-only input without file or image uploads through CASB restriction controls.
 

Setup Cost

Fortinet FortiGate is valued for cost-effectiveness, clear licensing, but renewal costs can vary compared to competitors.
Palo Alto Networks VM-Series offers robust security and flexible pricing but requires careful licensing for cost-effectiveness.
Zscaler Internet Access is costly but valued for its robust security features, global coverage, and comprehensive capabilities.
Last year, I renewed the support for three years, which can sometimes be expensive but depends on the security benefits and how it helps us.
It is about 20% cheaper.
The advantages of Fortinet FortiGate over its competitors include good pricing and meeting our requirements at a lower cost.
Palo Alto is expensive in terms of pricing, particularly when comparing features to cost.
The cost involves purchasing through a vendor, which might mark up due to the supply chain.
Pricing for Palo Alto Networks is higher than other OEMs, but considering the robustness and features, it gains customer trust.
Zscaler Internet Access is recognized as an expensive solution.
Zscaler Internet Access is less expensive than competitors like Palo Alto, offering a premium service justified by security enhancements and cost-effective scalability.
 

Valuable Features

Fortinet FortiGate is valued for its high-performance security features, ease of use, scalability, and cost-effectiveness.
Palo Alto Networks VM-Series offers advanced threat management, scalability, and security for cloud and data center environments with intuitive features.
Zscaler Internet Access excels in URL filtering, threat protection, and secure access, noted for scalability and seamless user experience.
In terms of security, we have not experienced any security flaws or loopholes, and it has proven to be quite stable.
FortiGate has helped reduce the risk of cyberattacks that might disrupt our client's production.
These features help reduce our downtime, manage the ISPs, and deploy SLAs for all the website traffic.
We use these tools to prevent all known and unknown threats using Palo Alto Networks' Wildfire and other data filtering tools to gather information, analyze traffic, manage malicious traffic, and offer visibility, control, and attack prevention.
Palo Alto's robust threat intelligence supports new updates, and I can open cases directly with their Threat Intelligence team.
The DNS security significantly enhances security through visibility and detection, allowing control over crucial traffic like DNS, which is often exploited by ransomware.
It prevents numerous web attacks through its AI/ML incorporated capability which identifies malware, threats, and viruses.
The most valuable feature for me is the ability to see how my network and traffic looks with modules like analytics and insights.
Some of the most valuable features of Zscaler Internet Access include secure web gateways, URL filtering, data loss prevention, anti-malware defense, file extension blocking, and a comprehensive categorization system.
 

Categories and Ranking

Fortinet FortiGate
Sponsored
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
411
Ranking in other categories
Firewalls (1st), Software Defined WAN (SD-WAN) Solutions (1st), WAN Edge (1st)
Palo Alto Networks VM-Series
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
65
Ranking in other categories
Firewalls (12th), Advanced Threat Protection (ATP) (9th)
Zscaler Internet Access
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
57
Ranking in other categories
Secure Web Gateways (SWG) (2nd), Internet Security (2nd)
 

Mindshare comparison

Firewalls Market Share Distribution
ProductMarket Share (%)
Palo Alto Networks VM-Series1.0%
Fortinet FortiGate20.1%
Netgate pfSense11.1%
Other67.8%
Firewalls
Secure Web Gateways (SWG) Market Share Distribution
ProductMarket Share (%)
Zscaler Internet Access14.1%
Cisco Umbrella17.4%
Prisma Access by Palo Alto Networks11.1%
Other57.4%
Secure Web Gateways (SWG)
 

Featured Reviews

Vasu Gala - PeerSpot reviewer
A stable solution with an intuitive interface and quick customer service
I have been working with Fortinet FortiGate, WatchGuard, Sophos, and SonicWall. I'm not as comfortable with SonicWall because of their UI and limitations. I prefer Fortinet above all other options. When it comes to configuration, I am confident in my ability to handle various tasks, including creating policies such as firewall rules, web policies, and application policies. Additionally, I can configure VPNs and implement load balancing, among other tasks. Overall, I feel much more comfortable working with Fortinet. Fortinet has made significant improvements by integrating AI with firewalls for threat analysis and prevention. In the past 2-3 years, they have launched FortiSASE and SIEM, and they also provide SOC services. Both Palo Alto and Fortinet FortiGate are excellent. While Fortinet FortiGate comes at higher prices, the functionality and support justify the cost. They promptly resolve firmware issues and inform all support providers about configuration changes.
RonnieYazdani - PeerSpot reviewer
User-friendly CLI and efficient dashboard streamline operations with robust security features
I find Palo Alto Networks VM-Series easy to deploy, and none of my customers have had significant complaints. My customers have high certifications provided by Palo Alto Networks. The friendly dashboard and the ability to easily command and use the CLI make Palo Alto Networks VM-Series a better product. It offers robust solutions, making it valuable to my customers.
Mohan Janarthanan - PeerSpot reviewer
User access management and threat prevention are enhanced with user-friendly controls
The best features Zscaler Internet Access offers include application control, tenant segregation, and PoP center regions which have low availability zones. The internet access is very successful and bandwidth speed is excellent. It also has application-based control, URL-based control, and SSL inspection capabilities, which are very useful. Additionally, the in-depth CASB segregation is very beneficial to us. One unique feature I found helpful is the tenant level restrictions, which we use to only access our organization's tenant level mail IDs, drives, and specific tenant level access while restricting public access. Zscaler Internet Access has positively impacted our organization as we have noticed substantial outputs and income. It has improved our security environment control and endpoint protection. It prevents numerous web attacks through its AI/ML incorporated capability which identifies malware, threats, and viruses. It has a toggle button to enable features entirely at the tenant level for all users onboarded into Zscaler Internet Access, resulting in much better outcomes.
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Comms Service Provider
9%
Manufacturing Company
8%
Financial Services Firm
6%
Computer Software Company
15%
Financial Services Firm
11%
Manufacturing Company
9%
Performing Arts
5%
Computer Software Company
16%
Manufacturing Company
11%
Financial Services Firm
10%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business261
Midsize Enterprise99
Large Enterprise143
By reviewers
Company SizeCount
Small Business27
Midsize Enterprise17
Large Enterprise25
By reviewers
Company SizeCount
Small Business15
Midsize Enterprise8
Large Enterprise39
 

Questions from the Community

Which is the better NGFW: Fortinet Fortigate or Cisco Firepower?
When you compare these firewalls you can identify them with different features, advantages, practices and usage a...
What is the biggest difference between Sophos XG and FortiGate?
From my experience regarding both the Sophos and FortiGate firewalls, I personally would rather use FortiGate. I know...
What are the biggest technical differences between Sophos UTM and Fortinet FortiGate?
As a solution, Sophos UTM offers a lot of functionality, it scales well, and the stability and performance are quite ...
Features comparison between Palo Alto and Fortinet firewalls
In the best tradition of these questions, Feature-wise both are quite similar, but each has things it's better at, it...
How does Azure Firewall compare with Palo Alto Networks VM Series?
Both products are very stable and easily scalable. The setup of Azure Firewall is easy and very user-friendly and the...
Which is the better security solution - Cisco Umbrella or Zscaler?
Cisco Umbrella and Zscaler Internet Access are two broad-spectrum Internet security solutions that I have tried. Zs...
Which is better, Zscaler internet access or Netsckope CASB?
We researched Netskope but ultimately chose Zscaler. Netskope is a cloud access security broker that helps identify ...
 

Also Known As

FortiGate 60b, FortiGate 60c, FortiGate 80c, FortiGate 50b, FortiGate 200b, FortiGate 110c, FortiGate, Fortinet Firewall
No data available
ZIA
 

Overview

 

Sample Customers

Amazon Web Services, Microsoft, IBM, Cisco, Dell, HP, Oracle, Verizon, AT&T, T-Mobile, Sprint, Vodafone, Orange, BT Group, Telstra, Deutsche Telekom, Comcast, Time Warner Cable, CenturyLink, NTT Communications, Tata Communications, SoftBank, China Mobile, Singtel, Telus, Rogers Communications, Bell Canada, Telkom Indonesia, Telkom South Africa, Telmex, Telia Company, Telkom Kenya
Warren Rogers Associates
Ulster-Greene ARC, BanRegio, HDFC, Ralcorp Holdings Inc., British American Tobacco, Med America Billing Services Inc., Lanco Group, Aquafil, Telefonica, Swisscom, Brigade Group
Find out what your peers are saying about Palo Alto Networks VM-Series vs. Zscaler Internet Access and other solutions. Updated: July 2019.
867,370 professionals have used our research since 2012.