We performed a comparison between PagerDuty Operations Cloud and SCOM based on real PeerSpot user reviews.
Find out what your peers are saying about PagerDuty, Atlassian, Everbridge and others in IT Alerting and Incident Management."The most valuable features of PagerDuty are customization, access, policies, and different rules regarding the path of escalation. Additionally, it's easy to use and create overrides. For example, if you all are on a call for one week each, but somebody wants to go on PTO, the team needs to swap shifts in PagerDuty. This is easy to do by creating overrides to switch up the set schedules. It's very user-friendly in that aspect. It works well for monitoring and alerting."
"The most valuable feature is definitely the flexibility of the schedule. The mobile app is quite also good for what we do: for receiving alerts, acknowledging, assigning, adding new responders. It has rich features for our needs."
"The most valuable feature is the phone app that allows us to send notifications without the additional fees when sending by SMS or phone calls."
"The SMS pages and the mobile application are pretty much the top two features."
"The alerts are immediate in this solution, which allows us to respond to errors quickly."
"The product has valuable on-call scheduling, escalation, and incident workflow management features."
"Alert deduplication and noise reduction for alerts are the major features that I found useful."
"Notification is the most valuable feature."
"The solution has improved our overrides and the ability to start services if they're stopped."
"The solution's reporting engine has given me detailed information on which applications or services I've either failed or about to fail in terms of the predictive makeup on Azure cloud."
"It's easy to use."
"It is very good at monitoring Microsoft Server."
"The most valuable features in SCOM are Azure monitoring and integration with Azure Monitor for monitoring Azure-hosted servers from SCOM on-premises."
"The stability has been great."
"This solution helps our application teams by allowing them to drill further into issues and perform a root cause analysis."
"This solution saves us a lot of work because it reduces the effort that is required in order to start monitoring."
"PagerDuty's webhooks need some improvement."
"The On-Call Teams feature could be better in terms of levels of conditions related to which team or member should get the responsibility of handling a matter or incident."
"I would like to see more content in the notification messages; although, that might be a configuration on our end."
"There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the schedule... It would be better to be able to edit the schedule and place my team members where I want, or at least to have that option in addition to the automatic process."
"Something that needs to be improved, is adding multilingual support."
"The solution's analytics are okay. I don't think the features, at this point, give you a lot of insights. We have actually been trying to get insights from it but it hasn't really given us a lot of extra points to explore. We were looking at the number of alerts to see where many of the alerts were coming from. We never managed to get many insights on this."
"The user interface could be more intuitive."
"The product can be improved by including out-of-the-box integration with other standard tools used in our fields such as Confluence, and Jira."
"The solution should be more user-friendly and offer a better user interface."
"SCOM's feature that notifies us when a server is down is not present in recent updates, which has weakened the product."
"I would like to see them improve their network monitoring."
"It could use some system enhancements, such as better dashboards."
"Of course, price is always an issue with Microsoft and could be improved."
"The configurations could be better. There are multiple tests where you can do something, but they can be a trigger as well. The overriding methodologies are not that easy. The configurations are difficult. The configuration and thorough day-to-day operations to get them to the level you want takes some time. It's very difficult."
"The solution can be improved by expanding to cloud usage."
"Direct integration with third-party tools, like ticketing systems, is lacking but would be beneficial."
PagerDuty Operations Cloud is ranked 1st in IT Alerting and Incident Management with 35 reviews while SCOM is ranked 3rd in Event Monitoring with 77 reviews. PagerDuty Operations Cloud is rated 8.8, while SCOM is rated 7.8. The top reviewer of PagerDuty Operations Cloud writes "Effectively generates alerts for incidents, making it suitable for 24/7 monitoring of infrastructure". On the other hand, the top reviewer of SCOM writes "Has a good reporting engine, but its monitoring of the cloud-based environment could be improved". PagerDuty Operations Cloud is most compared with Opsgenie, ServiceNow, JIRA Service Management, Splunk On-Call and Everbridge IT Alerting, whereas SCOM is most compared with Zabbix, Dynatrace, Datadog, AppDynamics and Nagios XI.
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