ScienceLogic and PagerDuty Operations Cloud are both comprehensive IT operations management platforms. ScienceLogic offers robust features and integration capabilities, while PagerDuty Operations Cloud excels in incident response and automation.
Features: ScienceLogic provides extensive IT monitoring, asset management, and seamless integration with various ITSM tools. PagerDuty Operations Cloud is renowned for its incident response, automation, and real-time analytics capabilities.
Room for Improvement: ScienceLogic users suggest enhancements in reporting capabilities, dashboard customizations, and better visibility. PagerDuty Operations Cloud users indicate a need for improved integration documentation, more intuitive setup processes, and additional customization options.
Ease of Deployment and Customer Service: ScienceLogic deployment is intricate due to its comprehensive setup options, and its customer service is highly rated but may require more involvement. PagerDuty Operations Cloud offers a quicker, more straightforward deployment process, and its support is efficient.
Pricing and ROI: ScienceLogic has a higher initial setup cost but offers substantial long-term ROI due to its extensive feature set. PagerDuty Operations Cloud presents a more cost-effective initial investment with a focus on rapid incident response, offering quick but steady ROI.
The return on investment is fair but often challenged by medium-sized businesses who may question its adequacy.
I received excellent support from ScienceLogic.
Problems with Skylar may require longer wait times due to limited resource expertise.
We have a lab environment to test solutions before offering them to customers, ensuring everything works correctly.
The product was highly scalable, with no limits on the number of applications or event routing rules.
The stability rating is nine out of ten, acknowledging some bugs, but indicating these are minor issues.
It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.
While some other companies have easier APIs, using this solution demands significant expertise.
If the knowledge for implementation could be spread through articles, it would reduce this dependency.
Integrating observability and APM monitoring into the overall portfolio would be beneficial.
It could be cheaper.
ScienceLogic is not that expensive and is cost-effective overall.
It integrates with multiple applications and is highly customizable, with policies, escalation procedures, and an event routing tool that ensures contacting the right person.
Notably, its automation features, such as Runbook action, enable domain experts like me to execute one-click automation solutions, which contributes significantly to reducing MTTR.
It offers over 500 integrations with a wide range of device types, referred to as PowerPacks, which are prebuilt integrations for hundreds, if not thousands, of integration types.
The CMDB update and the automatic CMDB update are valuable.
| Product | Market Share (%) |
|---|---|
| ScienceLogic | 4.2% |
| PagerDuty Operations Cloud | 2.0% |
| Other | 93.8% |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 11 |
| Large Enterprise | 19 |
| Company Size | Count |
|---|---|
| Small Business | 13 |
| Midsize Enterprise | 11 |
| Large Enterprise | 24 |
The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.
PagerDuty Features
PagerDuty has many valuable key features. Some of the most useful ones include:
PagerDuty Benefits
There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.
Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."
PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”
Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”
ScienceLogic excels in customizable dashboards, seamless integrations, and real-time data analysis, supporting diverse IT environments with multi-tenant capabilities.
ScienceLogic provides robust infrastructure and network monitoring, catering to cloud, applications, and server environments. It supports hybrid setups, integrating with CMDB and ticketing systems while automating incident management. ScienceLogic's PowerPacks eliminate visibility gaps and its adaptable nature supports modern and legacy systems. Offering agentless monitoring, it ensures efficient operations with scalable infrastructure support and detailed reporting. However, the interface complexity and need for professional support can present usability challenges. Enhancements in reporting, application coverage, API support, and customization are desirable for improved user experience.
What are ScienceLogic's most important features?ScienceLogic is often implemented across industries requiring detailed attention to infrastructure and network monitoring. It finds utility in managing hybrid environments, integrating seamlessly with essential systems like CMDB and ticketing platforms. Its scalability and adaptability are valued in unifying complex, diverse environments under one monitoring platform.
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