We performed a comparison between Oracle Fusion Service and Pega Customer Service based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution changes the way clients work to make it easier and faster."
"The service management features are valuable."
"Stable and scalable with good technical support."
"Oracle Service Cloud could improve the integration for older platforms."
"Oracle Cloud Services integrates well. It has lots of APIs to integrate with other solutions, like the PBX we use from Cisco. The ability to integrate Siebel data with Cisco PBX was nice."
"Previously, my clients used a smaller ERP system, not a major one. However, they have now transitioned to Oracle, which provides them with a more extensive range of options. Unlike before, it's now an integrated system that covers various aspects, including finance, supply chain management, and other functionalities."
"The solution is easy to learn."
"Oracle offers a wide range of applications, each capable of delivering significant value to our business."
"The product is scalable. It works efficiently for changing existing features."
"The technical support provided for all the solutions from Pega is of the same quality since they have their own internal teams and the same mechanisms, which are good for dealing with issues of different users."
"The most valuable feature of the solution is case management and different configurations."
"Pega Customer Service is scalable."
"The product's option to upload payroll data doesn't work seamlessly."
"The vendor must provide a user-friendly mobile application."
"The UI experience needs refinement to enhance user-friendliness."
"The solution’s reporting could be improved."
"The product must provide modules for operations management."
"Oracle changed the means by which users are created in the system. I would like this to be easier to implement."
"Lacks the ability to deploy custom code for customization."
"Oracle Fusion Service needs to improve its documentation part because we do not have proper documentation."
"Pega JVM function needs to be improved."
"The only concern I have seen about the product is its prices."
"The licensing cost could also be improved."
"The product's pricing needs improvement."
Oracle Fusion Service is ranked 8th in CRM with 30 reviews while Pega Customer Service is ranked 37th in CRM with 4 reviews. Oracle Fusion Service is rated 8.6, while Pega Customer Service is rated 8.6. The top reviewer of Oracle Fusion Service writes "A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business". On the other hand, the top reviewer of Pega Customer Service writes " The product offers a good interface and automation capabilities, along with great technical support". Oracle Fusion Service is most compared with QuickBase, Siebel CRM, Oracle CX Sales, Salesforce Sales Cloud and Microsoft Dynamics CRM, whereas Pega Customer Service is most compared with . See our Oracle Fusion Service vs. Pega Customer Service report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
