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Oracle Enterprise Manager vs SymphonyAI IT Service Management comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Oracle Enterprise Manager
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
129
Ranking in other categories
Database Development and Management (3rd), Server Monitoring (7th)
SymphonyAI IT Service Manag...
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
5
Ranking in other categories
Help Desk Software (26th), IT Asset Management (15th), IT Service Management (ITSM) (24th)
 

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. Oracle Enterprise Manager is designed for Database Development and Management and holds a mindshare of 2.9%, down 6.1% compared to last year.
SymphonyAI IT Service Management, on the other hand, focuses on IT Service Management (ITSM), holds 1.7% mindshare, up 1.5% since last year.
Database Development and Management Market Share Distribution
ProductMarket Share (%)
Oracle Enterprise Manager2.9%
Redgate SQL Toolbelt Essentials4.5%
Spotlight4.0%
Other88.6%
Database Development and Management
IT Service Management (ITSM) Market Share Distribution
ProductMarket Share (%)
SymphonyAI IT Service Management1.7%
ServiceNow15.9%
JIRA Service Management7.3%
Other75.1%
IT Service Management (ITSM)
 

Featured Reviews

VG
Contact Administrator at A.S. Watson Group
Monitors databases and applications efficiently with timely alerts
The most valuable features are the monitoring capabilities and how it provides time-to-time alerts, which are very beneficial. It is particularly helpful in providing alerts for tablespace issues or when databases or applications cross certain thresholds. The tool allows us to monitor 24/7, configure dashboards, and quickly check the status of databases that are in critical states. This saves time and enhances productivity.
Abhishek Bhosle - PeerSpot reviewer
IT Specialist at Tata AIA
Good ticketing tool but limitations with integration
We use ManageEngine, but it's still pretty new and under development. We used SummitAI for about four years before switching to ManageEngine. There are specific features that were missing in SummitAI that we're hoping to find in ManageEngine. We were informed that ManageEngine was a new ticketing tool with modern and advanced analytics, which would be a better fit than SummitAI with its older engine. Firstly, ManageEngine allows detailed asset inventory per user. I, as a user, can store authentication details like which laptop and mobile I use, for all employees. Secondly, ManageEngine can handle patching, Windows updates, and pushing applications from the server to desktops. Finally, ManageEngine lets us do remote access directly through the tool.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I would recommend Oracle Enterprise Manager to others."
"The biggest benefit of using Oracle Enterprise Manager is its monitoring capability."
"The most valuable features are security and speed."
"It is the best database management system."
"The best part is the efficient database performance monitoring and the ability to take actions directly from there."
"With ASH Analytics, ADDM, Real-Time SQL Monitoring, SQL Tuning Advisor, we can measure SLAs, detect performance hotspots, perform deep diagnostics into specific tiers, tune applications, and remediate."
"It is a comprehensive, end-to-end solution for managing database consolidation, something that has been missing and difficult to do."
"Oracle Enterprise Manager helps me investigate and extract what the issue is, rather than just observing the Oracle environment."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"The product has the best features for ITSM."
 

Cons

"The interface could be more friendly for basic users."
"They should improve the hover text context. This would provide assistance whenever a task is attempted by a DBA."
"Technical support could be faster."
"The weaknesses I would like to address in Oracle Enterprise Manager involve the dealing of Grid Infrastructure."
"The platform's interface could be more streamlined. Currently, there are multiple ways to navigate to a specific point, which can be confusing."
"The areas where Oracle Enterprise Manager could improve include the dashboarding, which could be made more intuitive, and the drill-down reporting, which can and should be enhanced."
"It is complicated to run it on Google Chrome."
"It needs to support the Database versions lower than 10.2."
"I would like them to add software inventory in the next release. We don't have that right now."
"There could be flexibility in terms of customization."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"Integration was a major limitation with SummitAI."
 

Pricing and Cost Advice

"Based upon 3 days of implementation by a single person, plus licensing costs would be approximately $60,000, including the virtualized hosts."
"There are a few bugs with the software which require opening SRs with Oracle Support which contribute to the day-to-day cost. Perhaps 8 hours per month is spent dealing with support, just as a rough guess."
"The solution is inexpensive to purchase."
"Be careful to only enable the packs for which you have a license as this is an issue we see time and again."
"Oracle Enterprise Manager is a free-of-cost solution. Oracle Enterprise Manager can be expensive only if you go for its licensing part."
"It's expensive."
"The licensing is the responsibility of our customers."
"The pricing is very high."
"SummitAI IT Management Suite's pricing is a bit expensive."
"We have a regular license."
"The product's cost is average."
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Top Industries

By visitors reading reviews
Financial Services Firm
10%
Marketing Services Firm
9%
Computer Software Company
8%
Manufacturing Company
8%
Manufacturing Company
15%
Government
8%
Computer Software Company
8%
Performing Arts
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business37
Midsize Enterprise25
Large Enterprise81
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise6
Large Enterprise3
 

Questions from the Community

What do you like most about Oracle Enterprise Manager?
What I like most about Oracle Enterprise Manager are its features, particularly the active session history. It provides insights into SQL, and I use it regularly to identify potential issues.
What is your experience regarding pricing and costs for Oracle Enterprise Manager?
I would rate the pricing of Oracle Enterprise Manager as very expensive, definitely deserving a 10 out of 10.
What needs improvement with Oracle Enterprise Manager?
The weaknesses I would like to address in Oracle Enterprise Manager involve the dealing of Grid Infrastructure. Oracle Enterprise Manager's handling of Grid Infrastructure needs some improvement. I...
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Also Known As

No data available
Summus IT Management Suite
 

Overview

 

Sample Customers

7-Eleven, Halliburton, Cisco, Garmin, Nationwide, Korea Telecom, Allied Irish Bank
Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla
Find out what your peers are saying about Nutanix, Quest Software, Oracle and others in Database Development and Management. Updated: January 2026.
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