We performed a comparison between Oracle Enterprise Manager and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about Oracle, Quest Software, SolarWinds and others in Database Development and Management."The tried and tested services that Oracle provides is second to none."
"The best part is the efficient database performance monitoring and the ability to take actions directly from there."
"Oracle Enterprise Manager triggers critical alerts."
"It is a good tool for monitoring databases."
"It is a scalable solution. So far, my company has not faced any issues with the scalability part of the solution."
"The most valuable features are security and speed."
"I rate Oracle Enterprise Manager eight out of 10 for stability."
"I mostly use the top events, and look at how the execution is happening on the database; and monitoring the cluster level rates. I even look at the execution plan."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"The product has the best features for ITSM."
"The user interface is not very interactive. It needs improvement."
"In my experience, the monitoring could be improved."
"The tool's pricing is costly."
"In my opinion, rather than a younger DBA, think the user interface could be improved."
"I would like to see better pricing."
"The deployment is not straightforward."
"The interface could be more friendly for basic users."
"The interface offered by Oracle Enterprise Manager has certain shortcomings and needs improvement to become a nice tool."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"I would like them to add software inventory in the next release. We don't have that right now."
"There could be flexibility in terms of customization."
"Integration was a major limitation with SummitAI."
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Oracle Enterprise Manager is ranked 1st in Database Development and Management with 123 reviews while SymphonyAI IT Service Management is ranked 23rd in IT Service Management (ITSM) with 5 reviews. Oracle Enterprise Manager is rated 8.4, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of Oracle Enterprise Manager writes "Provides good stability and has an easy implementation process". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". Oracle Enterprise Manager is most compared with Zabbix, Quest Spotlight, Dynatrace, AppDynamics and Quest Foglight for Databases, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and IBM SmartCloud Control Desk.
We monitor all Database Development and Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
